Date Received: 2020-08-26
Issue: Other transaction problem
Subissue:
Consumer Complaint: Paypal Case ID XXXX In short I sold a phone to a customer on XXXX. I received {$330.00} for this phone through Paypal on XX/XX/XXXX. They told me they'd like to return the phone and I said fine. After I received the phone I planned on returning the phone. I never received the phone. Then Paypal/XXXX debited my account {$350.00} on XX/XX/XXXX even though I never received the return. Now Paypal is charging me an additional {$370.00}.
Company Response:
State: CA
Zip: 92592
Submitted Via: Web
Date Sent: 2020-08-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-26
Issue: Money was not available when promised
Subissue:
Consumer Complaint: My original email for my account became unusable. So I could not get into my Venmo, transfer money or change my password. I sent their customer service a request. They have asked me for my ID with my picture. I sent my driver 's license with my picture and my passport with my picture. They still have not changed my primary email and I do not have access to about {$9000.00} to {$10000.00} which I need for a trip. I want to send the money to my XXXX XXXX XXXX account as I don't really need or want Venmo anymore The customer service is terrible. I hope you can change my primary email to XXXX and resolve the situation. Thank you.
Company Response:
State: NY
Zip: 10028
Submitted Via: Web
Date Sent: 2020-08-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have recently been made aware that I have been involved in a scam where funds were sent from my Venmo account to an unknown entity. I was mailed a check for a requested service from an unknown contact through email inquiring about a potential private business opportunity. I sent an invoice for the deposit of private chef service {$640.00} and was asked to pay the chauffeur company on their behalf while vacationing in my city. I deposited the check XX/XX/XXXX First Horizon XXXX poplar XXXX, TN and requested the bank to verify the check {$4200.00}. The confirmed on XX/XX/XXXX the check was cleared. I and was informed to send {$3200.00} deposit to the chauffeur through Venmo XX/XX/XXXX. I received notice from the my bank XX/XX/XXXX the check for {$4200.00} was now declined and was a duplicate check number. This is a scam and the contact was not legitimate. The transfer of {$3200.00} was made on XX/XX/XXXX to a venmo account using the user ID of @ XXXX. I filed a police report with XXXX XXXX Department. I would like to know what the process is for having the funds returned and what kind of investigation can be done regarding this situation. I look forward to hearing back from someone soon.
Company Response:
State: MS
Zip: 386XX
Submitted Via: Web
Date Sent: 2020-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-26
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I made a purchase from XXXX ( clothing company ) and decided to use PayPal at checkout. The initial full purchase amount was going to be {$17.00} ; however, I used rewards points at checkout which reduced the final purchase amount to {$8.00}. I processed the transaction using my PayPal account balance, which was {$22.00} prior to the transaction. I was assured during checkout that I would only be charged {$8.00}, and the email confirmations from both XXXX and PayPal both show the charge as {$8.00}. However, my PayPal balance after the transaction was processed was reduced to {$5.00}. Simple math indicates that my balance was debited the full {$17.00}. I initially contacted XXXX and was advised that if there was a pending authorization, it would fall off after 10 days and that I would receive the {$8.00} difference back into my account. That never happened. XXXX pointed me back to PayPal. I opened disputes with PayPal, only to receive a response with the receipt showing the transaction amount was {$8.00}. PayPal does not know how to do simple math, nor do they apparently keep running balances ( the website does not show starting and ending balances in transaction history, which makes no sense for a financial institution ). PayPal is refusing to work with me and has only advised that " any pending authorization will fall off in 10 days after the item ships to you ''. As I've stated, the transaction was back on XX/XX/XXXX and it is now XX/XX/XXXX. I received the purchased item from XXXX back on XXXX. It's been well over the timeframe for any pending authorizations/holds to fall off, yet I still don't have my funds and worse yet, PayPal thinks that no funds are owed to me so they are not taking action. I should not have to go through this much trouble for {$8.00} but at this point it is the principle that they have taken money from me and not only are denying its return, but are essentially stating that the {$8.00} never existed.
Company Response:
State: FL
Zip: 33558
Submitted Via: Web
Date Sent: 2020-08-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-26
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I purchased XXXX XXXX collars from the seller and paid {$130.00} for them through Paypal. When I recd the collars, they were counterfeit. I tried to work with the seller but he wouldnt give me a refund. The seller lied and stated he was in the US and would receive the collars within 7-10 days but when I didnt receive the collars, he emailed and stated he was overseas and it would be 26-30 days. ( I DO NOT ORDER FROM OVERSEAS for this very reason ). I opened a case up with Paypal and explained the situation, even sending and showing proof the collars were fake. I was instructed to mail the items back with the tracking number. I mailed the items back, scanned the tracking number to Paypal along with pictures of the receipt and the package on XX/XX/XXXX. I had til XX/XX/XXXX to get the info to Paypal. I recd an email from Paypal on XX/XX/XXXX stating my refund was denied bc I didnt supply the tracking number and the case was closed and could not be reopened. I did supply the tracking number along with multiple pictures. I want to file a complaint for Paypal for card fraud and mishandling the case of giving a refund, refusing to look at the documentation and information sent. Please advise if I need to do anything else in order to get the refund of {$130.00} for this is the second time Paypal has done this to me ( the first time was approx {$200.00} ). Paypal did NOT investigate the case and stated an automated system closed the case and could not be opened back up. This is fraud on the seller and Paypal and also mishandling the case on Paypal part for letting an automated system handle the case instead of a person. I also scanned in the receipt for {$16.00} for I am covered under Paypal up to {$30.00} shipping refund. I have not received that refund either. I have tried to contact Paypal via telephone. I have left emails asking for a callback from a supervisor but to no avail.
Company Response:
State: SC
Zip: 290XX
Submitted Via: Web
Date Sent: 2020-09-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-26
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I am a victim of identity theft. I recently learned that my personal information was used to open an account at your company. I did not open or authorize this account, and I therefore request that it be closed immediately. I also request that [ PAYPAL ] absolve me of all charges on the account, and that you take all appropriate steps to remove information about this account from my credit files. The company has been notified by me via mail with no response, as well by all 3 credit bureaus XXXX, XXXX, XXXX. The company has refused to dissolve me from this debt and is continuing to persue the debt and violating federal law and my rights under The Fair Credit Reporting Act, 15 U.S.C. 1681. Enclosed is a copy of my Identity Theft Report supporting my position, and a copy of my credit report showing the fraudulent items related to your company that are the result of identity theft. [ Consumers should redact information that is unrelated to the dispute with this company. ] Also enclosed is a copy of the FTC Notice to Furnishers of Information, which details your responsibilities as an information furnisher to credit reporting agencies ( CRAs ). As a furnisher, upon receipt of a consumers written request that encloses an Identity Theft Report, you are required to cease furnishing the information resulting from identity theft to any CRA. The Notice also specifies your responsibilities when you receive notice from a CRA, under section 605B of the Fair Credit Reporting Act, that information you provided to the CRA may be the result of identity theft. Those responsibilities include ceasing to provide the inaccurate information to any CRAs and ensuring that you do not attempt to sell or transfer the fraudulent debts to another party for collection. Please investigate this matter, close the account and absolve me of all charges, take the steps required under the Fair Credit Reporting Act, and send me a letter explaining your findings and actions. Fraud Alert has been placed on a 3 credit bureaus, XXXX XXXX, CXXXX, XXXX XXXX and other consumer reporting agencies. An unknown person has been using my identity to open bank accounts, rent houses and apartments, open credit cards, obtain loans and other fraudulent activity. They have been using my identity to my knowledge since 2016. Accounts opened fraudulently in my name includes XXXX XXXX ( XXXX ), XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX and more. There have been fraudulent addresses, jobs, businesses and telephone numbers that have been used fraudulently without my permission. Someone has been living their life for years pretending to be me, using these accounts to live a normal life while I suffer unable to buy a house, apartments, credit cards etc. as a result of Identity Theft. I also request any legal action that was taken against me for this debt be expunged and removed from my public records. I am requesting this debt is cleared from my records immediately. Failure to do so is violating law and my rights as a United States citizen under The Fair Credit Reporting Act, 15 U.S.C. 1681. Included in this complaint is also letter of acceptance from the IRS, Identity Theft Report, Identity Theft Affidavit, Copy of my U.S passport for verification.
Company Response:
State: FL
Zip: 344XX
Submitted Via: Web
Date Sent: 2020-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-26
Issue: Identity theft protection or other monitoring services
Subissue: Billing dispute for services
Consumer Complaint: I have met a toy artist with the XXXX named XXXX, Paypal name XXXX XXXX XXXX, I have told him to order a XXXX XXXX XXXX toy model kit, total costs is supposed to be {$3700.00}, and I broke it down to 5 payments which are {$1600.00} on XX/XX/2020, {$500.00} XX/XX/2020, {$500.00} XX/XX/2020, {$500.00} XX/XX/2020, and {$670.00} XX/XX/2020. He shipped the item to me after I fully paid, he packed it with 3 boxes and I received it by XXXX on XX/XX/2020. After I opened the 3 boxes, the items are damaged, so I messaged the seller, and he told me he would filed a claim with XXXX, so he can send me the return label, and i was keep waiting for almost 2 weeks, and at the end, he asked me to pay for the shipping fee first and send it back to him, so he can repair the items for me. so I shipped it back to him by XXXX, same boxes, but after he received the items, he said he is not going to repair it because he didn't damage it and he is not shipping it back to me. I tried to file a dispute with Paypal and XXXX, none of them tried to help me and just told me to contact the seller and solve it. This is completely not fair since I paid {$3700.00} on this item, it's damaged and it's not even on my hand.
Company Response:
State: NY
Zip: 11365
Submitted Via: Web
Date Sent: 2020-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-26
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: This is my SBA loan thats was granted to me with interest.I was told by the SBA agent I can use PayPal not knowing you guys was going to lock my account I cant afford for PayPal to hold my funds for a 180 days this is a loan and Im responsible for this loan paying it back so please see that I really need my money so I can continue to keep my business up in running I will call my county commissioner to help me resolve this issue I did nothing wrong. PayPal Reference ID : XXXX
Company Response:
State: GA
Zip: 30906
Submitted Via: Web
Date Sent: 2020-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-25
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: I purchased an item on XXXX using paypal service, when the product was never received I requested a full refund from both XXXX and Paypal. XXXX stated they attempted to process the full refund of {$110.00} but could only provide {$100.00} refund because Paypal prevented the full refund transaction. I initially contacted Paypal by phone for the refund immediately after receiving the {$100.00} and was told by the Paypal representative that I needed to wait 12 days until they receive a reply from the seller on the matter before I could escalate the case. I waited the 12 days and called back and was then told I waited to long and the case was closed and nothing could be done. This is obviously deceptive practice because their process/service which I pay for failed to protect me from the lost ; which they past on to me. I would like to receive the remaining amount owed and expose this Paypal practice. Please advise. Please see notes from XXXX and Paypal. Paypay Case XXXX Transaction ID : XXXX Amount : {$110.00} Date : XX/XX/2020 XXXX
Company Response:
State: LA
Zip: 712XX
Submitted Via: Web
Date Sent: 2020-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-25
Issue: Other transaction problem
Subissue:
Consumer Complaint: I notified via email my email was changed. If I did this or not. I went in to say it was not ok but of course I could not lid in because my email was changed. Then, I was notified I sent money to someone which I didnt. It was only {$20.00}. She had sent money back but of course I didnt receive it back. This company is PayPal and I can not get through to a human. Its all automated. Ive been trying to remedy this for a week now.
Company Response:
State: WI
Zip: 53095
Submitted Via: Web
Date Sent: 2020-08-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A