Date Received: 2020-09-19
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: On XX/XX/2020, I notify PAYPAL of fraud/unauthorized transactions of my PayPal credit card business account. At that time there 7 unauthorized transactions totaling XXXX dollars. Due to the incident, I closed the card for future fraud. After notifying Paypal, they allowed the transactions to go through making me a nightmare and a headache in my Bussiness Bank account. Their slow response and bad customer service is a negligency of their part that shouldn't be allowed. I don't understand such a big company allows for fraud to go that easily. I tried to call them and haven't been able to speak with anyone since XX/XX/XXXX and we are XX/XX/XXXX. I seek resolution and fast response for this incident to be resolved as soon as possible
Company Response:
State: FL
Zip: 33133
Submitted Via: Web
Date Sent: 2020-09-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-18
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: To Whom It May Concern ; My PayPal account is being held XXXX and I am in need of assistance. Here are the facts : In XXXX, I placed an order for my fianc for a medication from oversees - the total was {$49.00}. I never received the order and started to call the company requesting a refund. On XX/XX/XXXX, I called and requested a refund. On XX/XX/XXXX, I received an email that a refund was being processed. On XX/XX/XXXX, this company send me XXXX separate payments - not for good, not for services, not for anything other than a refund. I then was quickly notified that my account was being held and that all funds would not be available for 6 months. This is not acceptable. I did nothing other than receive a refund from a company being shady. I have been trying to relay this information to a multitude of representatives since then and keep getting told that all I need to do is send in the information related to this company, the order and the refund. I have sent everything via screenshots and today was told it doesnt look good for you. Doesnt look good is not acceptable when your company is holding funds that are from a legitimate XXXX sale. Again, I am not asking for anything other than to release the funds that are rightfully mine. Sincerely, XXXX XXXX Paypal ID : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NV. XXXX
Company Response:
State: NV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-09-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-17
Issue: Problem getting a card or closing an account
Subissue: Don't want a card provided by your employer or the government
Consumer Complaint: It all started when i received word from XXXX XXXX, my credit monitoring company that the XXXX XXXX XXXX ( XXXX ) had pulled my XXXX report on XX/XX/20 regarding an application submitted fraudulently in my name for the XXXX loan. I called the XXXX that same day and reported the application as fraud. Today, XX/XX/20 i received a debit card from Paypal to provide a way to deposit funds for government assistance. To me the two are related. I attempted to call Paypal to get the account closed but i am getting redirected to their website as they seem unable to take calls regarding this matter. When i go to Paypal 's website i am being told the only way i can submit a form for them to contact me to close this account and address this matter is by logging in to my paypal account, which, i don't have. I refuse to make an account for this matter as i don't want to further incriminate myself. I need help with getting this debit card closed, i do not want it and do not take responsibility for any funds associated.
Company Response:
State: CT
Zip: 06492
Submitted Via: Web
Date Sent: 2020-09-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: I opened a Dispute on XX/XX/XXXX for Case ID : XXXX XXXX track ( third party website ) is showing that USPS Delivered the item. But when I go to USPS website they are not showing tracking information for this item I did not receive this.
Company Response:
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2020-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-17
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/2020 paypal froze money in my account of XXXX and are withholding 10 % of purchases made via paypal on my business moving forward. When i contacted them to find out why they said the industry I am in ( selling toys ) is a high risk industry and therefore want to hold funds and not give it to me. I asked the reps to look at my account and tell me if I am a high risk business and they confirmed that I am not and my business does not show being at risk with past 2 years history. I let them know I need the XXXX to use for purchases from manufacturers to supply the customers with product and they did not care. Our business is mainly pre order so with the funds not released we will not be able to purchase the product and therefore paypal is causing our business to fail and become fraudulent in this manner. I spoke to the resolution team and provided them with my business license and information along with 100s of pages of invoice and even letters from the companies showing I am an official retailer. They let me know they still did not care and will continue to withhold my customers money from me. I told them I wanted to speak with someone else regarding this and they said they will not do so and any emails and phone calls going forward will be ignored to try and get my money. They are keeping it in an interest bearing account so they can make money off what is owed to me.
Company Response:
State: FL
Zip: 33328
Submitted Via: Web
Date Sent: 2020-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-17
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: The problem is with PayPal. They have seized my son 's money that remains on a balance equal to {$480.00}. They indicated that he is a minor, which he was up until 3 weeks ago. Please note, during the account opening process, Paypal in no way sought to verify my son 's age. They were more than happy to open an account. On an ex-post basis, they used this to seize these funds. He has since turned XXXX and has sent his drivers license, which they refused to accept. They indicated they would release the funds within 180 days. 193 days have passed and they still refuse to release his money. They refuse to provide any documentation supporting their position, but still refuse to release his money. Paypal is a recidivist because it is economically profitable for them to be so. They don't care about complaints and simply hold funds hoping people just give up, and yes, at some point they do need to escheat the money, but not after they have earned interest on or have otherwise used these customer balances to lower their banking fees at XXXX. They maintain limited call center support and push all this back office work to offshore labor so the costs are irrelevant. I would guess 9 out of 10 parents just give up. Here is an idea. For every monetary complaint, so {$480.00} in this case, there are treble damages. My son gets his money back and Paypal pays the CFPB, {$1400.00}. They are just a bunch of miserable XXXX liars.
Company Response:
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: This is the thread with PayPal : Hi! I'm your PayPal Assistant. I can help with common questions like " what's the status of my dispute '' or " I want a refund ''. If I can't help, I'll transfer your message to an agent. XXXX XXXX - PayPal Assistant My account was hacked. They took {$1000.00} on XX/XX/20 and transferred to another account. I have changed my Password. I need a refund ASAP and I will report to Consumer Protection Bureau. My English website was in XXXX when I logged in. XXXX XXXX I found some articles in our Help Center that might help you. Check them out! If you need more help, please type need more help ''. How do I add money to my PayPal account? Do I need to verify my account before I can accept or withdrawal donations from my account? How do I change the name on my PayPal account? XXXX XXXX - PayPal Assistant My account had a fraudulent transaction for {$1000.00}. My account was switched from English to XXXX and the money was transferred to another PayPal account. XXXX XXXX Would you like to send this conversation to a customer support agent? We typically respond within a few hours. XXXX XXXX - PayPal Assistant Yes XXXX XXXX If you haven't already, let us know why you're contacting us. Feel free to step away and we'll notify you by email or push notification when we've responded. XXXX XXXX - PayPal Assistant My account was hacked. They took {$1000.00} on XX/XX/20 and transferred to another account. I have changed my Password. I need a refund ASAP and I will report to Consumer Protection Bureau. My English website was in XXXX when I logged in My account was hacked. They took {$1000.00} on XX/XX/20 and transferred to another account. I have changed my Password. I need a refund ASAP and I will report to Consumer Protection Bureau. My English website was in XXXX when I logged in. My account was hacked. They took {$1000.00} on XX/XX/20 and transferred to another account. I have changed my Password. I need a refund ASAP and I will report to Consumer Protection Bureau. My English website was in XXXX when I logged in. XXXX XXXX ME Hello, XXXX! This is XXXX with PayPal Messaging Assistance and I'll be helping to resolve your account needs today. XXXX XXXX - XXXX ME PayPal doesnt know exactly how this occurred, when Account Take Over ( ATO ) occurs, its usually the result of accidentally clicking on a link to a fraudulent website and entering login credentials. The fraudster will capture this information and will sometimes use this information for malicious intent. More information about how this can happen and what you can do to prevent it from happening again can be found in PayPals Help Center. If you've already taken the necessary steps to secure your PayPal account and have regained access, your account is secure and no further action needed. However, after the {$1000.00} is in your PayPal account, you may either send the funds back to your bank account or you can keep it in your PayPal account balance and use it for making purchases or sending money. XXXX XXXX - XXXX ME This issue is now being worked with priority. Our Risk Product team is currently investigating how the fraudster managed to get access to the accounts. I apologize for any inconvenience and assure you that we are actively working to resolve the issue. XXXX XXXX - XXXX ME Feel free to reply whenever you're ready and we'll reply as soon as we can. Stay safe! XXXX XXXX - XXXX I want my {$1000.00} put back in my account ASAP! I am calling a lawyer tomorrow if this is not resolved today. I spent 2.5 hours of work time trying to reach you and resolve. I verified my account was hacked on XX/XX/20, language and phone contact changed. I have updated all security items and unlinked my bank. How do I safely take out the {$1000.00} in the account? XXXX XXXX ME Hi XXXX! My name is XXXX. I apologize for the inconvenience it had caused you. You can transfer the funds back to your bank/card since it is already available on your balance. ( XXiPhoneXX ) You can transfer money in your PayPal Cash account or PayPal Cash Plus account balance to a bank account linked to your PayPal account. Heres how : Log in to the PayPal Here app and tap Preferences ( button in the upper left corner ) Tap Profile and then tap PayPal Balance. Tap Transfer Funds. Select which bank account you would like to transfer the money in to. Enter the amount to be transferred and then tap Transfer. Tap Confirm. Tap Done. ( XXAndroidXX ) You can transfer money in your PayPal Cash account or PayPal Cash Plus account balance to a bank account linked to your PayPal account. Heres how : Log in to the PayPal Here app and tap Settings. Tap Profile and then tap PayPal Balance. Tap Transfer Funds. Select which bank account you would like to transfer the money in to. Enter the amount to be transferred and then tap Transfer. XXXX XXXX - XXXX XXXX Messages are worked in the order theyre received and well send you a notification to your app, PayPal account, and email you when we reply. Thank you. READ MY MESSAGE : MY BANK ACCOUNT WAS COMPROMISED BY PAYPAL. PAYPAL OWES ME {$1000.00} FROM A WITHDRAWAL ON XX/XX/20 TO ANOTHER PAYPAL ACCOUNT. THERE WERE TWO UNAUTHORIZED WITHDRAWALS FROM MY BANK ACCOUNT TO PAYPAL ON XX/XX/20 AND XX/XX/20. PAYPAL SECURITY IS A JOKE. I WILL HAVE A LAWYER CONTACT YOU TOMORROW. I NEED THE {$1000.00} PAYPAL ALLOWED TO BE TRANSFERRED TO A XXXX ACCOUNT. THE INITIAL COMPROMISE WAS ON XX/XX/20 WHEN MY PAGE WAS SWITCHED TO FRENCH ( PER YOUR EXTREMELY POOR PHONECUSTOMER SERVICE CENTER ) I AM A NURSE. I AM NOT RICH. PROVIDE A REFUND OF MY {$1000.00} ASAP AND I WILL CLOSE MY ACCOUNT. WHERE IS THE FILE THAT WAS LOCATED IN THE MESSAGE CENTER THIS AFTERNOON? I HAVE FILED A COMPLAINT : XXXX : XXXX https : //www.consumerfinance.gov/complaint/ XXXX XXXX Timeline : XX/XX/20 : {$1000.00} unauthorized transaction from my XXXX account to PayPal XXXX Paypal customer service confirmed my account had a phone # added on this day and was switched from English to XXXX. XX/XX/20 : {$1000.00} " Instant withdrawal '' from my Paypal account to another Paypal account. Paypal customer service said it was to credit card for which I do not have possession. Another unauthorized {$1000.00} was transferred from my XXXX account to PayPal = {$2000.00} of unauthorized funds transferred from my XXXX account. There is currently {$1000.00} still in my PayPal account. I have had {$1000.00} of fraud incurred for which I need a refund by PayPal.
Company Response:
State: CO
Zip: 80403
Submitted Via: Web
Date Sent: 2020-09-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-16
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I had XXXX $ deposited into my XXXX acount onXX/XX/2020 from a state unemployement agency from my back pay. XXXX said i can not touch funds for 180 days. They have no customer service line because of the pandemic. The message center is all automated. I have sent messages asking for my funds to be refunded to the state agency and they have not done so and have not responded. I am about to be homeless and i dont knkw what to do. I need help. They have no customer service available because of pandemic.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-15
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: On XX/XX/2020, I received two letters from XXXX XXXX XXXX ( XXXX ) XXXX dated XX/XX/2020. One letter was addressed to me and stated they are trying to collect {$610.00} on behalf of Paypal.com. The other letter is addressed to my wife, trying to collect {$940.00} on behalf of Paypal.com ( see attached documentation ). After contacting Paypal, I was told that neither of these charges came from their office and the account number associated with XXXX 's claim does not exists. Additionally, XXXX has used both our middle names, which is not listed in any account information with Paypal.
Company Response:
State: CA
Zip: 92106
Submitted Via: Web
Date Sent: 2020-09-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have had several disputed transactions from the same individual, a XXXX lender and PayPal has blocked my access to my account making it impossible to dispute the transactions. Over the course of several months I have sent information and details regarding this person, showing how every loan he gave had been paid back. I now have lost over XXXX points on my FICO score because the first two chargebacks in XXXX were paid without my knowledge ( I had changed my email account, but they somehow reversed it and sent the first notice to an inaccessable account ). The chargebacks were submitted as " merchandise not recieved '' and I asked Paypal to get the invoice info to me, knowing that there were no invoices. These were NOT valid chargebacks, but I was told on the phone that the cc companies issuing the chargebacks took precidence and that they had to refund money even if it was not owed. A manager told me that she saw and agreed that I had been scammed, but it wasn't Paypals problem as they just transfer money between two parties. Under the Paypal agreement, when they blocked my access to my account preventing me from disputing them, and then paid these chargebacks because I didn't " dispute them '' ( which, again, I couldn't access my account to dispute them ), they broke their contractual promise to me. XXXX chargebacks have been filed, and a collection agency is now contacting me regarding the first XXXX for a total of {$810.00}. Paypal says they have no responsibility to prevent fraud such as this. I believe they have breached their fiduciary responsibility to me and to others in allowing one person with ( apparently multiple charge cards ) to file repeated chargebacks, all of which occurred ( so far ) between XX/XX/XXXX and XX/XX/XXXX, starting the week the first stimulus payments were being sent out. Further, when they acknowledged that they recognized this as a scam, they should have acted to stop the flow of monies to the scammer. I am not allowed his information without filing a subpoena, which means I have to pay an attorney. I am on a fixed income, and I am even on food stamps. I can not pay an attorney. Please help me resolve this.
Company Response:
State: TX
Zip: 78216
Submitted Via: Web
Date Sent: 2020-09-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A