Date Received: 2020-09-09
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Summary : Purchased 2 products from US-based company but turns out the US-address is fake and the company has no staff or products in XXXX. They claimed on their website that ship with standard shipping within the US, but they actually ship from XXXX. Months later I only have 1 clearly used product, instead of the 2 new products I paid for. Seller refused to offer any refund until I filed a complaint with PayPal and then they only offer a refund if I return both products ( because they know I only received one ) and ship it to XXXX ( because they know the shipping will cost as much as the product I received so I would basically just end up paying {$100.00} for no products and receive no refund. ) Since PayPal refuse to honor their buyer protection, I'm trying to close my account with them, but they will not allow that unless I call them. It is not possible to call them at all right now, so basically I can not get help from them and I can not close my account with them - despite all the evidence is in my favor, and I had been a loyal PayPal customer for 10+ years ( if you count the account I had with them in XXXX ). I'm very disappointed in how poorly this whole thing has been handled. It does not seem logical or legal. Seller : XXXX ( via PayPal ) Invoice ID : XXXX PayPal Case ID : Case ID : XXXX Order amount : {$88.00} USD Refund requested : {$88.00} USD Case opened with PayPal on XX/XX/2020 I have tried to resolve this via email. According to their website ( which does not appear to work now ), they are a US-based company and ship within the US, but finally they admitted they " shipped '' from XXXX but conveniently can not provide any valid tracking reference or ETA for the order. Now they have stopped replying entirely. I have been asking them for weeks to cancel the order and refund my money. It is obvious that I will never see my order, and reading all the terrible reviews that have been posted since I placed my order it is very clear that this is scam company. XX/XX/2020 I made an order on XXXX 's website. They claim they are in Utah and that they use standard shipping within the US. I received an order confirmation on XX/XX/XXXX. I asked if I could get a status update on XX/XX/XXXX, since I didn't know if it had been shipped. I got a reply on XX/XX/XXXX that they had forgotten to ship the order but would do so now. I responded immediately, asking them to cancel the order so I could just buy the things in a store because I didn't have time to wait ( for what I thought would only be 3-5 days ). No response from the seller. On XX/XX/XXXX I followed up asking if they had cancelled my order, or if they shipped it anyway and if they shipped could they at least provide a tracking reference. Still no response from the seller. On XX/XX/XXXX I contacted them again, emailing all the possible email addresses I could find for XXXX and XXXX ( no idea who XXXX is but they sent me the order confirmation and all the email addresses for XXXX don't work, and their website was down at the time too ), demanding they confirm the order has been canceled and give a status on when I can receive my refund. On XX/XX/XXXX they finally reply saying " Really sorry, Due to the impact of the epidemic, global logistics will be delayed, your package is still in transit, we will refund {$2.00} for all the inconvenience bring to you. thanks for your patience. XXXX '' I replied that same day that this is the first I have heard about any need to ship something globally since they are a US-based company and claim to be shipping within the US. No response. On XX/XX/XXXX I contacted them again asking for the confirmation that they have cancelled the order and refunded my money. They replied the same day and for the first time provided a website and tracking number. The tracking number claimed the package was still in XXXX. I replied back to them that I wanted a return shipping label so I can return the package ( if it ever arrived ) and opened a case. Now we're just going around in circles ... XX/XX/2020 Half the order arrived after 2 months. There was only 1 bed, not 2 ( as ordered ). Also, the bed is clearly used ( it stinks and has dog hair on it ). I can't even give it away, and I don't even want to keep it inside as I'm sure it's covered in bugs and bacteria. It's disgusting. I want a full refund. I have been trying to resolve this with XXXX ( XXXX - where I ordered it from ), XXXX ( XXXX - where my PayPal payment apparently went I guess? ) and XXXX ( XXXX - who I have no idea who they are but have all my personal and order information so that's lovely that 3 different companies have all my info ). I could not get any response for weeks when I tried to find out if they had processed my order and then when I asked them to cancel the order, but now I'm answering 3 emails at least a day from all 3 email addresses about this 1 order ( all copy/paste e-mails because no one speaks English there ) for the past month and getting absolutely nowhere. I want to be able to block them, but I need my refund first. XX/XX/2020 Attached please find the complaint filed with the Internet Crime Complaint Center. This is the only receipt they provide you with when you file. I have not received any e-mail confirmation yet. I can provide the police report, conversation with seller and chat with PayPal ( as they do not answer their phones at all ). I just want my money back, to be able to block these fraudsters that are harassing me, and to close my account with PayPal since they have no interest in protecting buyers ( my personal information was shared with at least 3 entities by either XXXX or PayPal did absolutely nothing, so I am unclear why I need them for anything ). Since I bought these products, my email address has ended up on the dark web. I have had that email since around XXXX first started, but suddenly now it ends up on the dark web right after I placed my order with XXXX ... I could redact my personal information from the attachments, but why bother at this stage since PayPal and XXXX have broadcasted my information all over the world anyway.
Company Response:
State: FL
Zip: 33405
Submitted Via: Web
Date Sent: 2020-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: I ordered an XXXX online on XX/XX/XXXX. I used PayPal with confidence under their buyer protection promise. I was billed and then paid {$240.00}. No shipping information was provided. I filed a dispute on XX/XX/XXXX. A tracking number was provided by merchant. The item arrived not as described. A worthless phone case. I filed a claim and provided picture evidence. PayPal has been unhelpful and unresponsive in helping settle this case. I have been delayed and asked to file an internet crimes report twice. Which I have done. Still PayPal will not answer or provide me with information about the merchant or their buyer protection.
Company Response:
State: OK
Zip: 73099
Submitted Via: Web
Date Sent: 2020-09-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: This complaint is in regard to PayPal and my financial institution, XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Neither has made themselves available to help me. On XX/XX/2020, I authorized a transfer of {$200.00} from my PayPay account to a friend 's e-mail account. No purchases were involved. The money was a gift to a friend in financial need. Unknown to me at the time, she had closed her account months earlier. Furthermore, she never had a PayPal account. PayPal had the money sent from my checking account at the XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. PayPal documented the payment as completed, however, to this day, the money has not been claimed by my friend nor has it been returned to my account. I have not been able to speak to anyone at PayPal. I have submitted an inquiry and other correspondence via their Message and Help Center s and have received generic, automated responses. I have spoken with two XXXX XXXX XXXX managers who said I must pursue PayPal. They refuse to get involved despite having made the transfer from my account. This is crazy. There is {$200.00} floating somewhere after almost 60 days. Would you please advise me as to any recourse I might have. Shouldn't someone at my bank at least be curious enough to want to help figure this out?
Company Response:
State: FL
Zip: 33040
Submitted Via: Web
Date Sent: 2020-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal permanently banned me for breach of service when I did absolutely nothing wrong. I opened a dispute on a fraudulent seller and the seller uploaded false information and paypal beleived it, even though I have proof of seller lying through direct text messages. I run a XXXX XXXX and XXXX and XXXX XXXX XXXX on XXXX. I have perfect, pristine feedback, and have exemplary ratings from every single one of my XXXX, as I offer great service and extremely high reliability. I have never once had an issue with paypal before this. Either XXXX or XXXX, all parties have been happy, until now. I opened a dispute for items not received from a scamming seller. We made an agreement to go pick up the item in person. I sent payment through paypal to their paypal email address, as they lived closeby. Upon arrival, the items were not as described, so I refused to accept them and came back home and filed an immediate dispute. At the same time, I got a large purchase of over {$800.00} from a contract I was developing to purchase items for their business. The sale went through clear with no complaints. The items were shipped and the buyer was very happy, as I always provide excellent service. I have never once had a chargeback or dispute opened against me. Suddenly, the next day, I receive a message from paypal that I lost the dispute i filed on the fraudulent seller. Then a few hours later, they permanently ban my account and is now holding over {$1000.00} that I need for my business and to pay my bills. Money that I worked hard for. The scamming seller, upset that I filed a dispute, uploaded false information about me. Paypal asked me for proof, of which I provided. Then they still closed my dispute and then shortly after, banned my account. This is unfair and spiteful. Not only did they close my dispute, and the scamming seller gets away with my money, they also ban my account for no reason. I have been using paypal for years. Never had an issue. I am not sure if they suspected my large transaction as fraudulent, or if the scamming seller uploaded false information about me. I do have proof that the scamming seller did this as well, as the scamming seller then texted me and told me that they uploaded false information about me to crush me. I now have bills to pay, and paypal is keeping me from accessing the money that I worked hard for. Then I am also unable to sell and run my business, as I am effectively locked out from selling on XXXX, as PayPal is still the main payment processor. This type of treatment should not be allowed. I was unfairly and unnecessarily punished for opening a dispute against a scamming buyer, who somehow knows how to game the system. This should NOT be allowed. I am immensely inconvenienced and am now losing hundreds, if not now thousands of dollars, as I am unable to sell. I am DEMANDING a quick resolution to this matter from PayPal, as I have broken no laws, nor have I violated their terms of service in any way, shape or form.
Company Response:
State: CT
Zip: 06902
Submitted Via: Web
Date Sent: 2020-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-08
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XX/XX/XXXX, I used Paypal to send a payment to purchase software from a company called XXXX. XXXX ripped us off and I disputed the charge through Paypal. We received a refund. Mysteriously, on XX/XX/XXXX I was charged ( 2 ) charges from XXXX for {$49.00} and {$79.00}. I did not authorize these charges. I reached out to XXXX at XXXX XXXX XXXX XXXX XXXX which is the number on their website. They do not receive calls. They only have a recording that says no one can take calls. There was a number in the Paypal transaction that I tried to call XXXX XXXX also with no success. Paypal closed the case with the response of : The payment in question was sent as part of a billing agreement you previously set up with the merchant. We've now canceled this agreement for you to prevent any other unwanted transactions. Moving forward please be sure to review all your active billing agreements. If you need a refund for a payment sent using an active billing agreement, please contact the merchant directly. First off, I do not know what a billing agreement is or that one existed. Secondly, if this was linked to the rip off purchase last year, then why did no one terminate the billing agreement when I received a refund last year? Paypal has put this situation in my lap saying I must contact the merchant. The merchant is impossible to contact. I want a refund for these charges. I did not authorize them. I did not authorize a billing agreement. I do not want XXXX 's software that they already ripped me off on once. We already had a battle with XXXX last year and was awarded a refund by Paypal. Paypal should have never authorized them to ever charge me again. The claim number is XXXX. Paypal declined to process the refund claim.
Company Response:
State: VA
Zip: 242XX
Submitted Via: Web
Date Sent: 2020-09-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, I purchased 2 pairs of XXXX running shoes representing {$160.00} from XXXX XXXX XXXX XXXX website. PayPal was used as the payment method ( Transaction ID XXXX XXXX. On XX/XX/XXXX, I received one pair shoes and immediately saw that the product was product was counterfeit. Within 24 hours of the receipt, I notified the seller requesting a return for my money back. Despite 2 emails to the seller and a customer service email request at XXXX XXXX XXXX XXXX, there was no response. I then opened a case with PayPal requesting assistance. I entered the case information as directed and reached out to several people to ask about reimbursement for shipping. There was no response despite emails and my attempt to message PayPal via XXXX. I then posed the question when prompted to enter the shipping information. Because I posed this question instead of entering the shipping tracking number, PayPal declined my case. I had only received one of two pairs of shoes and therefore wanted to wait until the second pair had arrived. Further, I wanted a response to my question regarding reimbursement for shipping costs. Three weeks ago, In XX/XX/XXXX, I just received teh second pair of shoes. Paypal is still unwilling to help me and stand by their flawed process despite my explanation of the issue. I am seeking repayment of my funds by Paypal. The seller never responded and closed the website shortly after my purchase.
Company Response:
State: OH
Zip: 43054
Submitted Via: Web
Date Sent: 2020-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal online message exchange below indicates the issue : PayPal XXXX XXXX Hi! I'm your PayPal Assistant. I can help with common questions like " what's the status of my dispute '' or " I want a refund ''. If I can't help, I'll transfer your message to an agent. XXXX XXXX XXXX Transfer message to agent PayPal XXXX XXXX Our customer service staffing is limited due to the coronavirus ( covid-19 ) crisis. We've put together some useful information in the Help Center to quickly resolve your issue. I'll stay here while you take a look. Would you like to send this conversation to a customer support agent? We typically respond within a few hours. XXXX XXXX XXXX Yes PayPal XXXX XXXX If you haven't already, let us know why you're contacting us. Feel free to step away and we'll notify you by email or push notification when we've responded. XXXX XXXX XXXX Do not ever make changes to my account payment or opt me in for " other '' payment services such as XXXX XXXX You points which you did today in an e-mail I received. This is wrong. XXXX XXXX Hello! My name is XXXX and welcome to PayPal XXXX! I can see that you are contacting us because you do not want us to make changes in your account. I apologize for the inconvenience. I understand that you receive an email notifying that you can now use your XXXX Thank You points. Rest assure that there will be no changes that will be on your account and we do not do it without your authorization. The message you receive is simply to notify that you can use your XXXX point in making a purchase. Messages are worked in the order theyre received and well send you a notification to your app, PayPal account, and email you when we reply. Thank you. XXXX XXXX XXXX Thank you for your rapid response. I do not agree with it, and request Paypal not link into my account other payment methods. According to a review of my account today, an alternate payment methods on my linked XXXX credit card showed I could make payments with points using that credit card. Since the linked in option showed how many points I had with that credit card that could be used, unauthorized financial information was exchanged between XXXX and Paypal without my agreement. Your reply does not indicate Paypal will stop doing this, so I am taking additional action. Please reconsider what you are doing in this matter.
Company Response:
State: CA
Zip: 93455
Submitted Via: Web
Date Sent: 2020-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-07
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: The name of this company is PayPal ; if you do a XXXX search you'll find numerous complaints about this company holding/freezing funds without warning even though the company may have pre-dated an issue with an account holder. Yes pre-dated ; a transfer occurs then an issue with the account is flagged but the account holder was not alerted prior to the action. I'm an online teacher. Due to the COVID19 lock downs I'm unable to work in various XXXX countries. I've been trying to get work online and was able to do so with XXXX XXXX XXXX XXXX who is based in California but operates branches world wide. Unfortunately most online schools remit to teachers through PayPal ; PayPal cloaks it's rules and regs with verbose and vague language designed to confuse and create in the mind of the account holder that it operates openly and fairly to protect the consumer. Not even close. About 2 months ago I received a {$58.00} payment from the school mentioned above. My account was immediately locked and I was told to call the customer service center. I complied to the call request only to find out on several occasions that the XXXX XXXX had limited hours due to COVID19 " restrictions ''. Limited meaning every time I called I got the same automated message and never spoke to a human. I then began sending emails to XXXX XXXX CEO of PayPal. While he didn't respond I noticed that the customer service activity increased : I began receiving direct emails instead of copy and paste regs. On at least 2 attempts PayPal tried to call me from a service center in XXXX but I was not available when they called. I also had issues transferring the funds to the bank as PP constantly kicked back the transfer saying " there's something wrong with the bank account ''. What was wrong was never indicated so instead I just listed a different account. Finally the funds got transferred some XXXX weeks after receiving them. Now, on XX/XX/XXXX, I received another payment from the school for online teaching in XXXX this time for {$370.00}. Again PayPal immediately locked the account and for no apparent reason deleted the picture ID I had on file there. They flagged my account with : '' Verification needed '' and " verification of the goods or services sold needed '' as well. I'm not sure what is confusing about " I'm an online teacher I'm not selling a good or service '' but there must a communication XXXX on the side of PayPal. I complied with their requests and immediately sent an email once again to XXXX XXXX the CEO detailing the latest fandango I'm required to satisfy. Additionally I sent multiple complaints to PayPal 's customer service center regarding this issue. Today, XX/XX/XXXX, PayPal sent me an email notifying me that my account had been restored. However the funds are still frozen for what I'm to understand could be as long as 60 days. Not acceptable. Again I messaged complaints to the 2 entities already mentioned. They offered to " get funds faster '' by providing details on the product or service sold. I don't have a product or service I'm an online teacher. It appears PayPal wants to freeze funds until after the XX/XX/XXXX election in America ; again not acceptable or necessary.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-09-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-06
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hello my name XXXX XXXX XXXX on XX/XX/XXXX I made a payment for a service of XXXX per pay pal dollars for the payment of an initial of a vehicle which is still withheld for no reason because I am not breaking any rules since I have been with my pay pal since 2015 and my tabm seller uses a lot the same treatment to communicate with pay pal and they do not answer me the problem is that they tell me that I have to approve the purchase when I do it my pay PAL account rejected the same since the phone number that the account had no longer works .. then I proceed with closing the account and opening a new one since that is what they recommended to me .. when opening a new account the movements of my account do not appear new and then my money is retained even if there is any reason and I need them to release my money here I will put the transaction id ..Transaction DetailsTransaction ID:XXXX. My account email is XXXX XXXX
Company Response:
State: PR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-06
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: PayPal won't let me close my account. PayPal won't REMOVE my checking account from the PayPal Account. I have experienced REPEATED fraud with PayPal, but the company will not close my account or accept responsibility for the Fraud. It is extremely difficult to call and speak with anyone at PayPal. After sending several emails and text but getting no response, I did call and finally spoke with someone. I spent more than 2 hours requesting that my account be closed and that my checking account be removed from the account. PayPal has refused to do either.
Company Response:
State: WA
Zip: 981XX
Submitted Via: Web
Date Sent: 2020-09-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A