Date Received: 2020-11-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2020 my girlfriend sent me money to cover the amount needed for a bill. On XX/XX/2020 I discovered that a limitation was placed on my PayPal Inc. account, -- -- -- -- -- -- -- -- -- -- -XXXX. I was not given notification as to why this occurred, or how long it would take to be resolved ... only that they required a copy of my driver 's license AND a photo of the debit card I had on file, which I already find highly suspicious in this age of Identity Fraud. However, I sent in the proper documentation, and when I attempted to contact a LIVE person via the issue, I was not able. There was no response via the " contact us '' option, and even the customer service phone number, which was supposed to be available 24/7 was entirely automated and stated, " there are no customer service representatives to address your issue at this time. '' and AUTOMATICALLY DISCONNECTED. I am NOT ABLE to make any changes regarding the card they have on file, I am not allowed to close my account, and I am not allowed to transfer the money into the back account. PAYPAL IS HOLDING MY PAYMENT HOSTAGE, AND WILL NOT TELL ME WHY, HOW LONG IT WILL TAKE, NOR ANSWERING ANY OF MY ATTEMPTS TO MAKE CONTACT REGARDING THIS ISSUE. and I can not even close out my PayPal, Inc. account. I want to to be contacted by A PAYPAL INC. MANAGER, THE LIMITATION LIFTED OFF MY ACCOUNT ( as there should be ZERO reason why it was placed to begin with, as I've been a customer for nearly a decade ) AND MY MONEY TO BE TRANSFERRABLE TO MY BANK ACCOUNT. They are simply holding it hostage, collecting interest on it somewhere, and refusing to deal with customers regarding this highly suspicious, borderline illegal practice. In addition, there are HUNDREDS OF COMPLAINTS, regarding this issue, via the community message board in paypal, and also the XXXX XXXX XXXX as well. The consenus is that paypal refuses to acknowledge why limitations are placed on accounts, and it takes MUCH longer to resolve these issues than the customers were being told. In addition, the services representatives, when customers HAVE been able to access LIVE people, have been severely rude.
Company Response:
State: NY
Zip: 144XX
Submitted Via: Web
Date Sent: 2020-11-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-31
Issue: Other transaction problem
Subissue:
Consumer Complaint: .On XX/XX/XXXX, ( not sure if this ' the right date ) two transfers were made to my account. One for {$30.00}, and an other for $ XXXX.As a standard transaction procedure, I received a message from PayPal about those two transactions, stating that they were deposited to my account. Upon checking my account, however, the funds were not available on there. I immediately sent a message alerting customer service about the missing funds. A reply stated that they were. I questioned whether they might have been deposited to a previous account that I've submitted, that I had to replace by the latest that I've provided. The representative did not confirm nor denied that possibility. A back and forth ensued on this issue, to no avail. I called my bank, that couldn't verify the deposit, I was told since the said account, was already closed.Ever since that month, PayPal has been either reluctant or unwilling to bring this issue to a close. Being so frustrated with this issue, I had closed my account with PayPal.
Company Response:
State: MD
Zip: 21133
Submitted Via: Web
Date Sent: 2020-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-31
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: Hello, Yesterday I sent XXXX XXXX to a friend in XXXX. I checked my bank account and saw that paypal had debited the amount twice not once. I have tried and tried to call and message paypal and can not get anyone on the line or to help me fix this issue. I have phone my bank and they are working on it from the banks end. I was also charged XXXX for going over into my overdraft and want this credited to me. I can not get paypal either on line or on the phone to fix it. Thank you, XXXX XXXX
Company Response:
State: MT
Zip: 59718
Submitted Via: Web
Date Sent: 2020-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-30
Issue: Trouble using the card
Subissue: Problem using the card to withdraw money from an ATM
Consumer Complaint: I routed money to the card, once money was deposited to the card the company place a hold on the funds and a freeze limiting the normal uses usually available for the average card user. This is the second time that the company has taken such measures for the same reason ; reason being suspicious activity in which there is no logical suspicious activity. I presented the company with the name of the sender, the reason the money was sent to the card, my identification documents, and identifying documents for the payment method used. The company remains unresponsive and initial gave no fair reasons as to why such methods was placed. These actions are unfounded and unreasonable.
Company Response:
State: TN
Zip: 38109
Submitted Via: Web
Date Sent: 2020-11-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-30
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I used PayPal to purchase an annual subscription to XXXX in transaction ID XXXX for {$60.00} to XXXX for XXXX XXXX. I reached out to the seller who said they updated their application on my XXXX XXXX. and due to a technical issue on their end my account could no longer be accessed. In an email, which I shared with PayPal, they advised me to cancel and start over. On XX/XX/2020 I opened dispute Case ID : XXXX for Item not received. Since then I have had numerous phone conversations with PayPal and been repeated asked for supporting information as the buyer which I have provided. The seller has not been asked to provide information or respond to the case. This is clearly an item not received dispute which should have resulted in a full refund as advertised by the seller and with no seller response to the Case. This has gone way beyond any reasonable timeframe for a refund and I fully expect PayPal to comply with the seller 's instructions to me and cancel the transaction.
Company Response:
State: NE
Zip: 680XX
Submitted Via: Web
Date Sent: 2020-11-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-30
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: PayPal informed me via email that my account has been permanently closed despite the fact that I have done nothing wrong. They will not let me access the funds in my account. I do not see how it is legal for an online banking institution to steal my money and not return it for 180 days!?!
Company Response:
State: FL
Zip: 33021
Submitted Via: Web
Date Sent: 2020-10-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2020 I made 2 purchases and completed payments to XXXX XXXX XXXX XXXX Limited for a couple of what was supposed to be a couple of XXXX XXXX XXXX XXXX and had made 2 separate purchases so I could have 1 sent to me and one sent to my son. When we both received the items they were not even close to being a toolbox but instead just being a little tiny screwdriver and so I had made a dispute with PayPal to dispute both transactions at the same exact time and provided the same information to PayPal for both transactions when they asked me to provide the information. I did it in a timely manner when they asked and exactly what they asked for as well as filling out some federal form for a fraudulent activities thing a CP3 form of some sort and sent into them but they failed to put the information in on both cases they only did the one and so they only gave me credit back on one of my cases instead of both of them. So when I brought this to their attention they just kept telling me did they gave me my refund back on that one purchase as I kept trying to tell them I had two disputes for that same company they were not understanding and every time I tried to redispute it they just kept closing the case without letting me refile all the information nor did they even ask me for any more information on the dispute that I was trying to get fixed I had gotten very upset with them because all they do is message and they will not call nor can I get a hold of them anyway by phone to try and explain to them what is going on when I have tried to get them to call me they have failed and they have now cut me off to talking to them and now they will not even respond to me nor will they give me the option to send the item back to get my money back and they know that this company has been scamming millions of people around the world on the same exact thing and on many other things. if you look up XXXX XXXX XXXX and XXXX it they will tell you they have been scamming people all over the world. PayPal knows this and they have more information on them than I do yet they continue to tell me they will not give me my money back for my dispute when they gave me the money back for the other one that I had sent to my son 's house even though I provided the information to them from the transaction on the one that I had sent to my house which doesn't seem right at all when they should have given me the money back for the one that I had sent to my house instead of my son 's house. I feel I have been very mistreated and completely thrown aside by these guys like they don't even care. When I managed to finally get a hold of a manager they acted like they would put the dispute through again and ask me for more information on them but they never did they just turn around and close the dispute then very next day without even asking me for any more information and now I can not even get a hold of them by text or by phone. I have been messaging them and messaging them with no reply. the only time I got reply back was when I started swearing at them telling him to pull their heads from their rears and read my messages and telling him how I felt about them not reading my messages and I feel like they were just completely not caring about what I had to say and they didn't even care about my transaction that I was trying to dispute. They just kept referring to the dispute that I had already closed in my favor not the one that they closed in their favor which I had plain as day given them all the information as well as photos emails confirmations and everything that I received and got as far as the item and the money that I sent them and all the emails back and forth from me to them saying that they would not give me my money back and now I'm to the point to where I feel like I need to be compensated and I would like to sue these guys for complete disregard of their consumers an abuse of their consumers money because I'm pretty sure that they are getting the money back from all of these transactions from XXXX XXXX XXXX and I would like that to be at least investigated by a federal company that can look into their business and make sure that they aren't getting money back from all these companies and not giving it to their consumers but denying their disputes as I know they have all the information they need to get their money back. I don't see how they would give me my money back for one transaction and not the other as they were both made at the same time and disputed at the same time and both cases were supposed to be worked at the same time. I have a transaction number and it is transaction ID : XXXX. THAT IS MY TRANSACTION ID NUMBER FOR PAYPAL. MY INVOICE ID IS : XXXX XXXX the total on it was for {$29.00}.
Company Response:
State: UT
Zip: 846XX
Submitted Via: Web
Date Sent: 2020-10-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-30
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XXXX XXXX I opened an account with PayPal.com so a customer that owed me money should be able to pay me with his CC, on the same day, PayPal approved the account and the customer received the invoice and paid. Originally PayPal said that they will keep the money for 7 days, since it's a new account, on XX/XX/XXXX the day that they were supposed to release the money I got an email saying that they don't want to do business with me. which is ( not ) okay, but they said they're holding the money for 180 days, I tried calling, and there is no one to talk to. I asked them to refund the customer, they said they'll still charge the fee, besides, it's not possible to do that either. So at this time, no option to refund the customer, they're not allowing me to withdraw the money.
Company Response:
State: NY
Zip: 10977
Submitted Via: Web
Date Sent: 2020-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-29
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XXXX XXXX 2020, I ordered some pool filters for a total of {$170.00}. The item was supposed to be delivered by XX/XX/XXXX. When I did not receive, I contacted XXXX XXXX to discover where the package was. They said it's location was unknown. I contacted the seller on XX/XX/XXXX ( item still had not shown up ) and he indicated he only had one left, so I ordered a replacement on XX/XX/XXXX. I disputed on XXXX as " Item Not recieved '' I received the second item ordered, by the expected delivery date. About 3 weeks later I received the the first item ordered. I contacted the seller and he sent me a shipping label. I sent the item back to the seller, and attached is XXXX XXXX tracking label and delivery verified from XXXX XXXX. As requested, I sent the attached items to the dispute department at XXXX XXXX. My dispute was declined, even though I sent the attached info, showing XXXX said they would refund the money, Seller said he received the item I returned. They indicated that PayPal refused to issue refund, but would not explain how or why it was refused. XXXX XXXX issued me a credit to make up for it.
Company Response:
State: TX
Zip: 75082
Submitted Via: Web
Date Sent: 2020-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2020, I purchased a set of XXXX XXXX that were advertised on XXXX for {$59.00}. I paid immediately via PayPal using my account XXXX. The sellers info is : XXXX XXXX The receiver of this payment is Non-US - Unverified XXXX I did not receive tracking information so on XX/XX/XXXX I filed a dispute after seeing how many complaints there were online about the seller ( I googled the XXXX email ). After almost two months, PayPal closed my dispute stating that the seller provided tracking info showing that the product was delivered. This is not the case. The tracking info ( XXXX XXXX XXXX XXXXXXXX ) said that a package was left in a mailbox in my zip code, but did not contain my actual address.
Company Response:
State: CA
Zip: 95945
Submitted Via: Web
Date Sent: 2020-10-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A