Date Received: 2020-10-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal emailed my email XXXX to inform the company I did not recognize the name on the account or the number associated I followed the help center procedure to fprwaed the email to their XXXX for investigation and have not gotten any communications, not wvwn an auto response to indicate a case is opened
Company Response:
State: CA
Zip: 94103
Submitted Via: Web
Date Sent: 2020-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-29
Issue: Other transaction problem
Subissue:
Consumer Complaint: PayPal is claiming that I owe them {$2300.00} for a transaction with someone named XXXX XXXX. They say that Mr. XXXX payed money to them which they deposited in my bank. Mr. XXXX wasn't satisfied with the transaction so they refunded his money and they now want the money that they deposited in my account back. The problem is that I didn't have a transaction with Mr. XXXX or anyone else and the money was not deposited in my account. On further investigation it turns out that they deposited it to a Visa debit card that isn't mine. I have suggested that they recover the money from the same debit card they deposited it to but they say they can't. It seems clear to me that the account was hacked and the debit card belongs to the scammer. Probably XXXX XXXX, if that is his real name. The deal was supposedly on XXXX XXXX and he had complained and got his refund by the XXXX. That's a little fast for a legitimate transaction. PayPal should be able to figure this out too, but I'm sure they feel that it will be easier to extort the money out of me than to get it back from the scammer.
Company Response:
State: OH
Zip: 449XX
Submitted Via: Web
Date Sent: 2020-10-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-29
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XX/XX/XXXX I made {$76.00} purchase item using PayPal. Item was returned seller received the item on XX/XX/2020 and said that issue a refund to my PayPal account. I have not received the refund. I contacted PayPal provide all documents and dispute XX/XX/XXXX transaction. I have not received any updates from PayPal. I have contacted my credit card company that I use in XX/XX/XXXX PayPal transaction. On XX/XX/XXXX credit was issued on my PayPal account for {$76.00}. XX/XX/XXXX My credit card company issued permanent credit for XX/XX/XXXX PayPal transaction. Few days later I received letter that I won the case by default because PayPal did not provide case evidence on time. On XX/XX/XXXX PayPal applied - {$76.00} charge back to my PayPal account causing negative balance. I have received emails and treats that my account going to be lock if I don't cover negative balance. I was only allow to cover the balance using my checking account. I have payed to cover the negative balance to have no transaction interruption in account. I been contacting PayPal for last 5 months they saying that is not in there hands I have to contact my financial institution. PayPal illegally applied " charged back '' to my account for {$76.00} and will not give me my money back.
Company Response:
State: WA
Zip: 98006
Submitted Via: Web
Date Sent: 2020-10-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-28
Issue: Other service problem
Subissue:
Consumer Complaint: OnXX/XX/XXXX, I was trying to purchase a " XXXX XXXX '' for my furnace from a website calledXX/XX/XXXX. The valve was heavily discounted and I need to save money when I can. The web site showed a regular price of {$240.00}, but marked down to {$120.00}. I filled out the card information and made the purchase. After that, I get a receipt stating I had paid a total of {$94.00} to something called " XXXX XXXX. '' {$87.00} of that total went to XXXX XXXX, the balance was a " fee, '' with no disclaimer stating why the fee was being charged. I held off reporting as I waited for some response that my valve was on it's way. Today, two weeks later, I called Paypal, and I find that this money transfer was tagged as a " Friend or Family '' transfer, and because of that, Paypal claims they can not file dispute, nor can my bank. In essence saying, " sorry man, you XXXX XXXX, but we can't help you, ''
Company Response:
State: IA
Zip: 521XX
Submitted Via: Web
Date Sent: 2020-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-28
Issue: Problem adding money
Subissue:
Consumer Complaint: I recently sold an item on XXXX and PayPal is holding my money. I can spend not transfer my money to my bank despite my PayPal being verified. The amount is XXXX and I have a pending order of XXXX
Company Response:
State: SC
Zip: 29115
Submitted Via: Web
Date Sent: 2020-10-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I attempted to transfer {$240.00} to my girlfriend 's Venmo account. In the application, an error appeared saying the transfer was declined. The money was still removed from my checking account via my debit card. I contacted Venmo and they told me it was a temporary hold and would fall off. I waited for the transaction to process so it was no longer pending. At that point, the money had still not been returned. I attempted to resolve this with Venmo by messaging on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX via email, their internal ticket system, their internal chat system, and XXXX. I was told it was with another team and that they couldn't help. They refused to take a complaint or notify me of what regulatory board handled complaints about their company. They have not returned the money.
Company Response:
State: MO
Zip: 64801
Submitted Via: Web
Date Sent: 2020-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal limited my account from sending or receiving funds on XX/XX/2020. They never sent me any notification as to why my account was limited. I reached out to several customer service agents within their company which they didn't tell me a reason why. I logged in to my account with a notification that stated my account balance of {$1800.00} will be held 180 days and then released to me after. On XX/XX/XXXX I received notification from PayPal that someone logged in my account from an unrecognized device, which prompt me to login and change my password. Once i logged in I notice my balance was {$0.00} and it should have been {$1800.00}. PayPal took my balance without notifying me as to why. I called them 3 days in a row and waited over 3 hours on hold just to speak to someone and they told my I violated their agreement but couldn't tell my how or didn't send documentation is to why. How can you take my money and not explain to my why and how? I asked the Agent for her id number and she wouldn't provide it. I asked for a Supervisor and both agent on 2 different days hung up on me. I also asked for coperate office information, email and phone number and i was told the only had an address. This company has created fraud on my account. they never asked my for any documentation to prove my business.
Company Response:
State: GA
Zip: 30349
Submitted Via: Web
Date Sent: 2020-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-27
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On Saturday, XX/XX/20 I listed a large comic book lot for sale on XXXX to be purchased by the highest bidder. The winning bid was placed and the item was paid for on Tuesday, XX/XX/20. I then shipped the books through XXXX ( I'm a XXXX store owner ) using not only a tracking number but also a required signature. The package was confirmed as being delivered and signed for on Friday, XX/XX/20. The buyer even posted a positive feedback on the transaction in my XXXX profile. I was then noitifed by Paypal that they are holding my payment received from the buyer, even though they had already taken out there fee for the transaction AND the buyer had already received the items. They first stated they could not verify that the package was delivered. I referred them to my XXXX tracking number and signature receipt and they refused to accept that as proof. I tried to call the numbers but they do not take phone calls. I was forced to communicate through a series of slow texts which took hours to get a response. When I would get a response as to why I can not have my money I am entitled to I would receive a different set of " goose chase '' directions to do. The first time they said they could not verify my email address so I gave them additional proof. Then they stated they could not see the tracking number, which again I pointed it out ( it was clearly visible ) then they stated they needed me to reach back out to the buyer and get them to contact Paypal so say they received the package, which I did. Then they stated that because the address I shipped the package to was different than the address the buyer listed in his paypal account, which was a PO Box . I again explained as a XXXX Store Owner I do not ship to PO Boxes, only street addresses as PO Boxes do not have protection for items sold which is why shipping companies will to ship to PO Boxes. I further explained to them that no where in Paypal 's policies does it state I had to do all of these extra things in order to get my money I am owed that they are refusing to release. It states in their policy that once an item is verified as being received through the tracking number in the listing, the money will be released. I did just that and they are still refusing. It is XXXX dollars they are refusing to give me which is a lot of money and they no longer accept phone calls from anyone so I have no where to go with this. It is way too much money to walk away from. I did my part as shipping business owner and shipped the item out with a tracking number and signature which is verifiable. The fact that they are refusing to accept that as valid proof of delivery and will refuse to release my money turns this issue into a fraud situation. I really need some help as I have no where else to go.
Company Response:
State: MO
Zip: 63801
Submitted Via: Web
Date Sent: 2020-10-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-27
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: The hacker attacked my PayPal account on XX/XX/2020 and they got all my credit cards and bank account ( checking and saving ) information that was linked to my PayPal account. I called PayPal right away when I realized that multiple unauthorized transactions happening on my credits cards, bank accounts ( wire transfer ), and purchases on my Paypal that were no processed by me. The amounts of money involved with this hacker attack was {$45000.00} wire transfer from my bank account, {$3600.00} and {$3400.00} of the transfers to another PayPal account, and several credit card charges. Paypal denied my claim ( dispute ) even though it was clearly unauthorized transactions.I appealed the case, and a couple hours later, I received the message that my claim was denied again. I phoned PayPal and they told me that my case was closed, but they would escalate it, and, if I wish, I could take the matter up with the local police, which I did already that these unauthorized activity happened on XX/XX/2020 Within 30 minutes, I received an email that PayPal had again denied my claim, and they added that " Based on our review, we found this transaction is consistent with your PayPal payment history. '' I do not believe PayPal really investigated my claim. On the same day, I called all my banks that were linked to my PayPal account and told them to stop any payment from PayPal and also explained issues with PayPal. The banks actually did the investigations and I could get {$45000.00} back to my account, and the disputes on my credit card charges were also accepted and refunded me already. Now PayPal is sending me the message that I have the negative balance of {$3600.00}, which was one of the unauthorized transaction. The transaction looks like that I ordered laptop computer, which I never did and the XXXX tracking number on the transaction also shows it was delivered to my address. I called XXXX to find out why the tracking number seemed to be delivered and signed by me, and XXXX told me that the tracking number shows it was delivered to the same city I live, but it was not actually my address ( XXXX could not tell me the exact address it was delivered because it is personal information. ) After talking to XXXX, I called PayPal and explained the unauthorized transaction and the tracking number is also fake/fraud tracking number, and PayPal still told me they can not help anything about the negative balance and the case is closed, and I have to pay for the negative balance of {$3600.00} I have all the documents to prove the fraud and police report numbers. Also, I have 3 PayPal accounts and the hacker also moved around the money between the accounts, which made it more complicated to find out what's going on and where the money went when all the unauthorized transactions happened.
Company Response:
State: CA
Zip: 93230
Submitted Via: Web
Date Sent: 2020-10-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was trying to buy a pet online, and I realize I got into a scam by the supposed breeder. I checked online and several persons reported the same issue using the same process of scamming people ( cheap pets, fast delivery and security deposit ). Their website utilize the same pictures as other 4 websites, and the " owner '' picture appears in other several websites, same for the phone number. I tried to contact PayPal to cancel the transaction because of scam but they declined my appeal. WebsitXXXX XXXX XXXX XXXX Websites with the same picture of the " owner '' XXXX XXXX XXXX XXXX XXXX XXXX XXXX They don't have a physical address, they live in " XXXX, Florida '' that doesn't exist .
Company Response:
State: CA
Zip: 95134
Submitted Via: Web
Date Sent: 2020-10-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A