Date Received: 2020-11-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: Company : Venmo Date : XX/XX/2020 Amount : {$100.00} Someone impersonating my daughter ( to whom I often send Venmo payments ) requested {$100.00} and I paid. The perpetrator was able to see my payment history ( by Venmo 's default configuration ), steal ( and use ) the photo of my daughter and establish a Venmo ID identical except for an underscore [ '_ ' ] as the last character, which I did not notice. I discovered it hours later in an unrelated phone call with my daughter ( who denied having sent the request ). I then contacted Venmo, who effectively said " too bad, you lose ''. I informed Venmo the funds had not been withdrawn from my source account. This was of no interest to Venmo. So I stopped payment of the transaction through my bank to which my Venmo account is linked. Now Venmo has suspended my account until I pony up as an accomplice to their security shortcoming that enables fraud.
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2020-11-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX-XX/XX/2020, I traded cryptocurrency on a legal, secure platform and used PayPal as a method of receiving payments. I instructed the buyer to make screenshots from her own account as a form of receipt and made sure she was paying from her own account. However, I received a message from PayPal, saying buyer has opened a case against me and claimed the transaction was unauthorized and asked the payment to be reversed. I uploaded evidence on PayPal 's portal, including 1 ) XXXX as legal cryptocurrency trading platform ; 2 ) evidence that I have already delivered the currency to buyer 's account ; 3 ) screenshot from buyer, clearly showing that buyer was able to use own account to make payment and screenshots. It is definitely an authorized payment from buyer 's end. After uploading these convincing evidence, PayPal did not contact me once before closing the case in buyer 's favor, and immediately deducting the payment with {$20.00} chargeback fee. I believe it is PayPal 's responsibility as a third party digital wallet vendor to make sure it prevents fraudulent access to accounts, not only mentioning that these evidence strongly prove the buyer 's account was in her own possession when she made these payments.
Company Response:
State: NJ
Zip: 07302
Submitted Via: Web
Date Sent: 2020-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: After selling a very expensive phone on XXXX, I was paid through Paypal. This payment was {$2200.00}. This is the only transaction that I completed with Paypal. I was then notified that I was permanently suspended from using Paypal. I was given no reason as to why, and I am completely shocked that they did this. When doing this, they then prevent me from withdrawing my funds for 180 days. While I feel that the 180 days is absolutely ridiculous, they state it is to ensure that there are not issues with the transaction that will require refunding. However, there is no risk of this occurring as there was a case opened and Paypal ruled in my favor and denied the case. It is documented in case XXXX completed on XX/XX/2020. The date of the transaction is XX/XX/2020 through XXXX ID : XXXX. As there is no possibility that the available balance will be refunded due to the case review stated above, there is no reason for Paypal to justify holding these funds any longer. I urgently wish to withdraw my funds and close this account with paypal. The paypal account is XXXX. Thank You, XXXX XXXX
Company Response:
State: MI
Zip: 490XX
Submitted Via: Web
Date Sent: 2020-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-05
Issue: Other transaction problem
Subissue:
Consumer Complaint: Ive sold a gold necklace through XXXX. Bought by XXXXXXXXXXXX ( XXXX XXXX Order number : XXXX, Order placed on Friday, XX/XX/2020. Payment method PayPal Payment date Friday, XX/XX/2020 Transaction amount {$1300.00} USD Transaction ID XXXX I've shipped the merchandise, received confirmation of delivery in XXXXXX/XX/XXXX on XX/XX/XXXX. On, XX/XX/XXXX. Ive received an email of the buyer, stating that //XX/XX/XXXX- Hi XXXX I did finally receive the package today. My adress to XX/XX/XXXXXXXX is just my US mail adress, and XXXX XXXX is a shipping company who specialize in shipping between the US and the XX/XX/XXXXcountries, I live in XXXX - XXXX. That is why it took longer time before receiving it. I haven't opened the package, because I can feel that there is nothing inside. When we use a touch to light throgh it, can we see that there is only a paper there, no necklace '' // ( transcript of email exchange ). I questioned about it, for I had received the confirmation of delivery and questioned for I had sold a piece to XX/XX/XXXX not XXXX. She immediately placed a hold on the payment made through PayPal, even without disputing anything in XXXX. On XX/XX/XXXX I've escalated to the PayPal to resolve the issue. And made a complaint with FTC, made an IC3 Report as well, requested confirmation of delivery from USPS, and all the mentioned documents where sent to PayPal. The decision was made in XX/XX/XXXX, in favor of the buyer, and I've appealed immediately, having the decision reverted in my favor in the same day, and was told the credit would appear on my account in few days. On XX/XX/XXXX I got in touch one more time, for the credit still was not showing on my account, and was told that I had lost. That the decision was for the buyer. I once again questioned the decision, and explained, that I had not entered an international contract, and if I had the desire to sell to international buyers I would have opted to do so in XXXX, and that the buyer used of bad faith, when purchasing the necklace, knowing that she would have the merchandise exported in my name to XXXX, without my consent, that my part of the agreement I had entered into, was accomplished, I have proof from the USPS of the delivery of the goods, and that any responsibility she has assumed in forwarding the merchandise overseas, was not of my responsibility. But no one listens, or reads the documentation sent. I've requested even to speak with the Ombudsman, which they never gave me the contact. I still tried contact with PayPal over the phone - more than XXXX hours waiting - send messages on XX/XX/XXXX, XX/XX/XXXX. They promised to get back but it is not working. PayPal Case Not as described - claim Case ID : XXXX The buyer reported that the item they received wasn't as described. Weve placed a hold on the transaction amount until this case is closed. You escalated to PayPal Please I need your help.
Company Response:
State: FL
Zip: 33015
Submitted Via: Web
Date Sent: 2020-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: I needed to link my local bank acct to my paypal account so I could do an important transfer of funds. I had previously had this acct linked but I had delinked it as I have no interest with a company like paypal, who I do not particularly like anyway due to previous problems, having any control of my other accts. When I clicked to link it the message for me was to enter the two amounts of deposits they have made to my local bank acct. There are no such deposits so I am stuck with this process. ( With problems trying to get through to paypal cs I later tried to link a different acct, a checking acct. This simply gives me a message of the process can not be completed at this time ). As far as my attempts to contact paypal I have been trying since last Sunday. I spent a bunch of time punching numbers and listening to messages to just get a message that says they were closed. I then called on Monday and although they were apparently open it said they could not answer my call and to use their other service the chat system. I sent a message there ( refer to document on these messages, blue are my words red is paypal responses ) asking how I could talk to someone there on the phone. I waited for many hours until it was likely they were probably not there anymore anyway. I then attempted to continue the process the next day. Still hours and hours and I mean hours and no reply until the next day which is to where I decided this was not working properly at all and I would just move on to getting govt help. At this point this has caused me a problem where my time is lost and I am going to have to do other things to take care of the original need I have of a funds transfer. But I still need to remove these funds from paypal. I do not appreciate the way this company now even is basically attacking me for my opinion and what I believe are facts that I doubt they can refute. I am not the problem here, it is this company including the way apparently they are not with proper oversight. If they can not allow proper access for customers funds and have proper ways to contact them they should be barred from running this kind of business which is very much like a bank. I am incensed that I am first given a problem by this company, second no help only wasted time and attacks by this companies CS, if in fact there really is any, then having to do other things to remedy the damage by this companies mismanagement. And then having to do the work including a list of calls to produce this complaint. This company should be put out of business. Have them divest all of their funds back to the owners of them. I feel no one is taking proper notice of this companies misdeeds. I would not even have to have a paypal acct and deal with them but ebay pretty much requires it, it is baked into their company. XXXX should be dealt with also and require them to stop this required practice. I really would like a lot more done than someone just talk to this company, they fix my personal problem and then just file this case away, moving on and taking no real notice of this kind of wrong. This is all outrageous. I am not the only one having problems with paypal.
Company Response:
State: OR
Zip: 970XX
Submitted Via: Web
Date Sent: 2020-11-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-04
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2020, Paypal permanently limited my account due to them saying that I did not follow their " user agreement '' but they did not provide me with any information of the breach. As a result, they notified me that my funds ( {$1200.00} ) was to remain on hold for 180 days per their " user agreement ''. While I was patiently waiting for my funds to be released, on XX/XX/XXXX ( 12 days before the 180 days ) they debited the {$1200.00} from my account and labeled it as " paypal 's damages caused by Acceptable Use Policy Violation ''. I then kept emailing paypal for answers and was left ignored or just received an automatic response. Then a month later, on XX/XX/2020, Paypal credited my account for the {$1200.00} and stated that the amount was debited in error. I continued emailing paypal over and over to see when they will release my funds and kept receiving an automatic response that it will be on hold for 180 days per their user agreement ; but I already waiting over the 180 days and Paypal clearly doesn't follow their own user agreement. There is nothing in their User agreement that states that Paypal is able to hold for more than 180 days or permanently. Due to my account being permanently limited, I am unable to receive any help on this and my messages are not being responded to. I have pictures proving this timeline and all the messages I sent them.
Company Response:
State: IL
Zip: 60090
Submitted Via: Web
Date Sent: 2020-11-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Reference ID : XXXX Company Name : PayPal Inc Address : XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX On the XXXX of XXXXpapal limited my account the second timeBefore all these, I contacted PayPal that week informing them Ill be expecting more than mu usual money that particular week. I remembered talking to a lady though..I told her my account has been limited before and i asked her whether is it possible it might get limited the second time? and her response Yeah..Buh since you can provide the requested documents again then hope that wont be a problem. She explain things to me and assured me my account will be safe.But before that, i already have an accumulated money in my account already. Days later, I attempted to withdraw {$2000.00} which was placed on hold for 24hrs. Transaction type : Withdrawal Date : XXXX XX/XX/2020 Amount : {$2000.00} Status : denied Transaction ID : XXXX During that awaiting 24hrs, I received {$500.00} from a business partner which was also place on hold for further review by PayPals security system.. Date Received : XXXX XX/XX/2020 Amount : {$500.00} Transaction id : XXXX Later that day, I received an email from PayPal indicating my account been limited permanently due to suspicious activity. PayPal will not even provide me with evidence showing me what this " suspicious activity was. '' When It happened, thought the system made an error because I received 2 emails with the same limitation messages ... I contacted PayPal via email -- it took them three days to reply. When I did get the reply, it had NOTHING to do with what I had written. Their response was sorry your account remains limited for 180 days ... I've tried contacting them on both phone and email but all to no avail..
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have Venmo account that should have over {$1000.00} in. I went to the website to transfer the balance but the website has been deactivated. When I try to log on the phone app it says SERVER ERROR. When it seems that I got on to the app, it doesn't show recent transactions and shows {$0.00} in my account balance. I deleted the app and reloaded it, but that didn't work either! I tried to call Venmo but they are not taking calls at this time and no way to leave a message. I filled out the XXXX email request for help and received an automated email reply with suggested articles that DO NOT address the issues. What is going on with Venmo? Are they keeping my money? Please help me confront Venmo so I can get my money!
Company Response:
State: CA
Zip: 94501
Submitted Via: Web
Date Sent: 2020-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-03
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hello! I accidentally sent money to the wrong person on Venmo on XXXX in the amount of {$1300.00}. Venmo tells me there is nothing they can do and that's it. The person gets to keep the money. I can not believe that they can not do anything and Venmo is not responding to any of my requests for inquiry. I have contacted the person I sent the money to on several occasions and and they are not responding. What do I do now? They are not assisting in any way. Any help would be greatly appreciated! Thank you, XXXX XXXX : XXXX XXXX Request for inquiry # XXXX
Company Response:
State: IL
Zip: 60657
Submitted Via: Web
Date Sent: 2020-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hi PayPal, I would like to request a review for my permanently limited account. I am a XXXX from XXXX and I XXXX XXXX here in the XXXX. After receiving a payment for my most recent sale, I was temporary limited. I immediately knew someone was wrong when I received payment from the person I transacted with. His name was XXXX XXXX but the PayPal account he used to pay me was under the name XXXX XXXX. XXXX XXXX is a XXXX but the account he used had an US address. He actually also paid another friend of mine for a different transaction, and the same thing happened to him. I submitted all the requirements to appeal the temporary limitation and after a few days I was permanently limited. I tried reaching to your customer service in all channels, but either I get no response or they cant help me. I finally got in contact with one of my friends working in PayPal and he said that my case was NO APPEAL because I violated one of your user agreement policies and that I was doing currency exchange in PayPal. I assure you that I dont do currency exchange in PayPal, and only use USD as my buying and selling currency. Please reconsider my case I badly need my PayPal account especially since I have a few refunds from XXXX incoming and other XXXX purchases to pay for. I have XXXX USD locked in the account for 180 days, and that is quite a big amount of money I think I have the right to defend myself to the best of my capabilities so I have listed down all my transaction with PayPal with an honest explanation for every single one of them. Furthermore, after doing a lot of asking around here in the XXXX, it seems like the person I transacted with XXXX XXXX is involved in currency exchanges. I did not know this at first and some people vouched for him that he is a legitimate buyer, but little did I know he is involved in it. Trans. ID : XXXX Date : XX/XX/XXXX + {$29.00} from my friend who owed me. Trans. ID : XXXX Date : XX/XX/XXXX + {$220.00} from my friend who owed me. Trans. ID : XXXX Date : XX/XX/XXXX - {$150.00} bought something from XXXX Online Trans. ID : XXXX Date : XX/XX/XXXX - {$90.00} bought something from XXXX Trans. ID : XXXX Date : XX/XX/XXXX + {$120.00} borrowed money from a friend for an XXXX purchase Trans. ID : XXXX Date : XX/XX/XXXX - {$130.00} bought the XXXX purchase I was referring to Trans. ID : XXXX Date : XX/XX/XXXX + {$130.00} seller refunded money because he can't ship to the XXXX Trans. ID : XXXX Date : XX/XX/XXXX - {$75.00} bought a similar item on XXXX because previous seller can't ship to the XXXX Trans. ID : XXXX Date : XX/XX/XXXX - {$61.00} lent a friend money Trans. ID : XXXX Date : XX/XX/XXXX + {$360.00} friend asked me to buy something on XXXX Trans. ID : XXXX XXXX : XX/XX/XXXX + {$740.00} friend asked me to buy something on XXXX Trans. ID : XXXX Trans. ID : XXXX Trans. ID : XXXX Date : XX/XX/XXXX - {$360.00} per transaction. bought the items that me and my friends were going to buy Trans. ID : XXXX Trans. ID : XXXX Date : XX/XX/XXXX + {$150.00} payment for selling an item Trans. ID : XXXX Date : XX/XX/XXXX + {$550.00} payment for selling an item. THIS IS WHERE I THINK, PAYPAL BECAME SUSPICIOUS. THE PERSON I SOLD TO WAS NAMED XXXX XXXX, BUT THE PAYPAL ACCOUNT USED TO PAY ME WAS XXXX XXXX. I DON'T KNOW THIS PERSON NOR AM I ASSOCIATED WITH HIM. IT WAS AN HONEST SALE TRANSACTION. BUT I WAS IMMEDIATELY LIMITED AFTER THIS. THIS AS NOT MY FAULT. I DID NOT KNOW THE PERSON WAS SUSPICIOUS. PLEASE BAN HIM NOT ME. Trans. ID : XXXX Date : XX/XX/XXXX Cancelled payment of {$550.00} I was just testing if I could still send money right after I received money from " XXXX XXXX '' but I can not since PayPal already flagged me. THERE WAS NO CURRENCY EXCHANGE INVOLVED, I DONT EVEN KNOW WHAT YOU MEAN BY THIS? DO YOU MEAN CONVERTING THE USD I RECEIVE TO XXXX? AS YOU CAN SEE, I NEVER DID THAT. AND I DID NOT KNOW THE XXXX I WAS SELLING TO HAD A USA PAYPAL ACCOUNT. PLEASE UNBAN ME I HAVE REFUNDS INCOMING AND THEY CANT PAY ME BECAUSE OF THAT. I AM MORE THAN WILLING TO GIVE BACK THE {$550.00} I GOT FROM " XXXX XXXX '' JUST PLEASE UNBAN ME. I THINK I HAVE THE RIGHT FOR A FAIR TRIAL WITH PAYPAL SO PLEASE RECONSIDER YOUR DECISION. Also I would like to notice the person I was transacting with XXXX XXXX XXXX has more than 1 PayPal account, most of which are not under his name. Please do investigate on him he has been affecting a lot of people here in the XXXX with his shady accounts.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A