Date Received: 2020-12-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: I purchased 3 items from a internet company that showed they were a US Company and that the items that were listed were all Made in USA. They also included a guarantee of 3-5 days shipping. I filed a complaint with PayPal to return my money as the seller refused to communicate other than form letters that were sent to multiple consumers. The items were admitted to not being made in the USA which is the only reason I purchased these shirts. PayPals only real response was to request shipping information from the seller, the seller then sent 1 shirt and not three, PayPal closed the complaint because there was a document submitted that showed mail delivered, the denied the complaint and has locked out further complaints for this transaction. My allegations, PayPal is knowling supporting internet Fraud as well as International Trade Violations by allowing companies to profit from fraudulent claims of " Made in USA ''. PayPal has acted in a manner that suggests they make more money from the scammers than they do from the buyers and therefore are protecting that income stream. This Company changes it's name every few weeks and PayPal knows this and does not prevent them from using their system to commit Federal Crimes and Scam US Consumers. Seller information XXXX XXXX XXXX XXXX Transaction amount {$120.00} USD Refund requested {$120.00} USD Transaction ID XXXX Invoice ID XXXX1 Date reported XX/XX/ Your notes This was advertised a 3 to 5 business days to ship orders. The order was placed nearly 6 weeks ago and they have made no attempt to respond or contact me on this order. Demand full refund from the vendor. File XXXX invoice.pdf Your responses Date added XX/XX/ Your notes They refuse to acknowledge that their claim of Made in USA is ok since they claim the same quality, violates Federal Laws. Items are have not shipped and they claimed 3 to 5 days, this is well into the COVID pandemic, so to continue to advertise 3 to 5 days is a fraudulent claim, they have still not shipped the items. Response was pre canned response to it's customers when they continually fail to meet even a reasonable delivery schedule. Information provided by the seller Date XX/XX/ Tracking info XXXX, XXXX XXXX Your conversation with the seller You This was advertised a 3 to 5 business days to ship orders. The order was placed nearly 6 weeks ago and they have made no attempt to respond or contact me on this order. Demand full refund from the vendor. XX/XX/ at XXXX XXXX AKST You Your claims of Made in USA is an international trade violation, these are made in XXXX and your advertisement are false and intended to defraud consumers. Made in USA requires that virtually all of the garment is made and assembled in the United States to include all materials used on the item. XX/XX/ at XXXX XXXX AKST Dear our Customer, On behalf of customer service, we are truly sorry for the delay due which is an unexpected inconvenience caused to you. We have contacted our shipping partner to speed up the shipment and ensure your package will arrive at your place soon. Actually we have factories around the world including XXXX, XXXX, XXXX and XXXX and guarantee the quality of this product meets the highest USA standards. This order is valuable and high quality, so we promise you will be satisfied when you see it. We know it is your hard-earned money and would be grateful if you allow us to bring the best service to you at this time. From our family to yours, we wish that you stay healthy and safe. Thank you and God bless you! Best regards, XXXX Customer Service Executive XX/XX/ at XXXX XXXX XXXX You Meeting USA standards is not Made in USA, I have already filed a fraud complaint with the US Securities and Exchange, Made In USA by law means virtually all components and materials used, and all assembly and manufacturing are US, you just admitted they are not at all US material or manufacture. You have committed a federal crime in the US as well as all XXXX member countries by treaty. I dont want your fraudulent XXXX. Refund immediately. XX/XX/ at XXXX XXXX XXXX
Company Response:
State: AK
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-12-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have an account with PayPal.com. I have been trying to access funds in my account for well over a month. Every time I attempt to access my money or transfer to my bank I get an error saying that they can't verify it me. I have sent several emails aa well as messages through their website. I have tried calling over 100 times and I always get the same recording saying that they're to busy to take any calls.
Company Response:
State: NE
Zip: 68105
Submitted Via: Web
Date Sent: 2020-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2020 the North Carolina Department of Commerce deposited 2 checks for my girlfriends P.U.A. Covid relief unemployment benefits into my PayPal account and as soon as they were deposited Paypal put a permanent limitation on my account and is wanting to part ways and keep my money for 180 days. These are Unemployment benefits that came from the government and Paypal clearly states that there services can be used to have your government benefits deposited into a account with them. We have no means on paying our bills or anything because they are holding all of her covid payments which is {$16000.00}. XX/XX/2020- {$1800.00} XX/XX/2020- XXXX I provided them my government ID and everything they wanted and even proof of my girlfriends benefits and they just keep saying exssive risk and they want return the money or anything. I've also filed a complaint with the XXXX on XXXX XXXX2020 case # XXXX
Company Response:
State: SC
Zip: 29710
Submitted Via: Web
Date Sent: 2020-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-20
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: In the beginning of XX/XX/2020 I tried to pay off a credit debt to PayPal but instead I transferred the money to someone I didn't know. I called PayPal since the transfer hadn't processed yet. So they said they couldn't stop the transfer but I could call the bank to do a stop payment and they would be able to handle it as an internal affair. So I did, I paid off the credit debt owed to PayPal. But now my account was XXXX $ so I called and it was a different person they said I had to at least contact the person who I sent the transfer to before they could do anything ; and they could only give me an email to contact them. I emailed them and the the email itself did not exist. I call a third time and now they said that its not in their policy and that if they didn't give the money back I would owe the XXXX .
Company Response:
State: FL
Zip: 33411
Submitted Via: Web
Date Sent: 2020-12-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2020, my debit card, which was linked to my PayPal account, was hacked and {$300.00} withdrawn from my checking account through a PayPal wire transfer service called XXXX. My credit union and debit card issuer would not replenish the funds, claiming the issue needed to be resolved with PayPal. PayPal declined responsibility and referred me directly to XXXX. After many attempts, I finally got through to a XXXX representative but the company has not resolved this fraud nor returned my money to my checking account.
Company Response:
State: OR
Zip: 97402
Submitted Via: Web
Date Sent: 2021-01-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-19
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX a refund of {$510.00} was supposedly issued to my XXXX XXXX XXXX account. After contacting Paypal Services, they informed me that my money was transferred to my account. However no funds were received. I attempted to reach out to XXXX XXXX XXXX, but they refused to respond. After filing a complaint with FTC, XXXX XXXX XXXX reached out to me and informed me that no such transaction occurred. I am now filing this complaint against Paypal asking them to send proof that they sent money to my XXXX XXXX XXXX account.
Company Response:
State: CA
Zip: 95014
Submitted Via: Web
Date Sent: 2020-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-19
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I was utilizing paypal to do business on their platform for my XXXX XXXX XXXX XXXX. We were XXXX XXXX to a XXXX XXXX company and had made two transactions. On the third transaction paypal excepted my money in the account on their behalf, and automatically locked my account. I now had no money and i reached out to them that i had an emergency and i had no funds or fuel and needed to get to the hospital, and they said they were sorry my funds were on hold for 180 days. I reached out to my state congressmans office and the contacted them however said i made illegal transactions but i did not, and they better get most sellers off their platform if this is the case. They emailed me saying my funds were available but only available to view. i have no money bout to be kicked out of my house, and can not purchase products to sell because paypal has appx {$6000.00} of my money. I have noticed the account balance has dropped by appx {$180.00}
Company Response:
State: OK
Zip: 73099
Submitted Via: Web
Date Sent: 2021-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was trying to call PayPal due to problem I was having. An XXXX seller shorted me {$21.00} from a refund. A purchase price of {$200.00} less a refund from the seller of {$180.00}. I XXXX PayPays phone number. The number I found was in XXXX, Texas, XXXX XXXX. I reached a person that called himself, XXXX XXXX. Since I initiated the call to PayPal I did what XXXX XXXX instructed me to do. He said he needed verification of my XXXX XXXX XXXX XXXX transfer account. I followed his instructions and entered an email address of XXXX. I asked why Im entering this email and once again he said he needed verification. He then said to enter the amount of my refund of {$200.00}. I kept asking him why am I entering an amount and an email when PayPay owes me a refund. He said that the amount would not be deducted from my account. Ten minutes later he said the amount was accidentally sent threw and deducted from my account. I filed a fraud claim for {$200.00} through XXXX XXXX XXXX XXXX department on XX/XX/2020, the day this transaction took place.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: I sent payment of {$370.00} on XXXX XXXX for an item. I never received item. XXXX could not help because I sent it PayPal. I put claim in with PayPal and they said the seller told them it was delivered. I have tried numerous times to talk to PayPal because I need info of where it was sent, when it was delivered so I can put in a claim with XXXX or XXXX. The seller has loses his account with XXXX and change his email. I believe it was never sent but somehow they got away with saying it was delivered even though when I checked tracking it haven cancelled. I want my money returned by seller or if it was delivered it was stolen and I cant find out anything to put on claim. Order number XXXX XXXX XXXX tracking XXXX. Its frustrating I can not reach a person on PayPal. I tried everything. My name is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Az XXXX Seller was XXXX XXXX on XXXX. Closed his account. Ordered XXXX XXXX, XXXX sent to XXXX XX/XX/XXXX and from there nothing. My email is XXXX. Thank you.
Company Response:
State: AZ
Zip: 85614
Submitted Via: Web
Date Sent: 2020-12-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-18
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2020, I had six unauthorized foreign transactions made using my Paypal MasterCard Debit Card. I filed disputes for all six transactions, as well as reported my card lost/stolen. On XX/XX/2020, I received emails from the Paypal dispute department stating that the disputes were denied and PayPal would remove the temporary credit refund of all the transactions because, in their words, " you stated that your card was lost or stolen in XX/XX/XXXX and [ these transactions ] occurred before that date ''. I reported my card stolen as soon as I discovered these transactions, and it was within the CFPB 's 48 hour limit to remove fraud liability. XX/XX/XXXX and XX/XX/XXXX are only a single day apart, after all. These are unauthorized transactions to foreign merchants that I have never heard of, and I should not be held liable for a single cent of the money that was stolen from my account.
Company Response:
State: PA
Zip: 17257
Submitted Via: Web
Date Sent: 2020-12-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A