Date Received: 2021-04-13
Issue: Other transaction problem
Subissue:
Consumer Complaint: Venmo told me I must give them my social security number in order to continue using their service. I refused and closed my account. I asked to be removed for all of their lists - phone, email, snail mail, etc. I keep getting emails. I have asked them now at least 6 times to stop sending me email. They have confirmed around 5 times they have deleted my email address and that I will not get any more email from them. They keep sending me email. This is highly problematic and could be a systematic problem for a supposedly high security financial institution with no or poor internal controls. Regardless, they refuse to stop contacting me after multiple requests - and multiple assurances to the contrary.
Company Response:
State: LA
Zip: 70115
Submitted Via: Web
Date Sent: 2021-04-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-13
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2021 I purchased gun safety box from XXXX XXXX in the amount of {$99.00}. I found it online, made a PayPal payment and was promised to get email confirmation/shipping details after the payment goes through. I waited for few days and did not receive a confirmation. I did reach out to PayPal to dispute the transaction. However, PayPal did not accept my dispute saying the sale was a Gift card not a Safety box. I did explain fraudulent advertising and transaction details, yet PayPal did not accept my dispute, and closed the case declining PayPal advertised purchase protection. As of today i paid {$99.00} for the item i never received ; and can not get my money back because PayPal does not want to review the case.
Company Response:
State: IL
Zip: 60047
Submitted Via: Web
Date Sent: 2021-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Ive been unfairly locked out of my PayPal account. Ive had the account for almost ten years, which they recently claimed to have given me a {$20.00} credit for due to loyalty but I cant even access my balance to pay my bills every month. This can lead to late fees or me possibly ruining my living situation as Im counting on that money to get by. Ive set up Face ID and also tried to confirm my mobile number to help secure my account, the latter attempt being denied most likely because I have a prepaid phone number even though the website never indicated those as ineligible. Ive called several times to confirm and verify my identity but I ended getting hung up on, stuck in the automation system or not getting a call back at all. Ive also messaged them. Ive even had them tell me to contact them during business hours while I was contacting them during business hours. I just need help with this because its ridiculous and Im really just trying to do good business. My emails linked to my PayPal account are : XXXX XXXX XXXX
Company Response:
State: NJ
Zip: 07522
Submitted Via: Web
Date Sent: 2021-04-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is affecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XXXX, XXXX XXXX! I'm writing to complain about PayPal for closing my account for no apparent reason on XXXX, XXXX, and refusing to assist me in reactivating it. I'm not sure if this is a mistake, as I think it is. I haven't been able to get support from them in months, but I just remembered I could file a complaint on here because I believe they aren't doing their job properly, and it's affecting me, especially now that the pandemic is spreading and I desperately need the money. It was a bad and stressful experience since it was my first PayPal transaction, but this is what happened. I need to get my balance of {$1400.00}. " XXXX '' is the email address associated with my PayPal account. I'm hoping you good people can assist me with this ; I can't wait another six months, and I believe I am entitled to my money back because it is mine.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: It's WhiteFlower again, on the XXXX of XX/XX/2021 I got a response concerning my complaint, I'm really frustrated with what you people are doing to me right now, paypal is working based on limited information, I've waited six months, approximately 180 days, now you say it's because I received benefit from Ohio and I live in Texas, do you know which state I've worked before coming to such conclusion, my employer has payed taxes into the system that contributes towards UI funds in the state where they operate which is ohio, so I claim my benefit in the state from where I've worked. You have no right to hold on to my money, I'm going to write to senator Ted Cruz concerning this if I don't get a reasonable response on how to get my money back, because I have all my proof and you guys are working based on limited information.
Company Response:
State: TX
Zip: 794XX
Submitted Via: Web
Date Sent: 2021-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: the PayPal company close my account for not reason and them will not help me with Getting it back up and going. Every time when i try to take out my money From my account they just block me for avoid me can me spent my money. They ask me for document for remove the limitation and after i send all document, they send me another email that my account is close ( Id. de ref. XXXX ). I try to contact a manager and supervisor and they said they cant help me anymore. They removed all message from the account for avoid that me get evidence or proof. PayPal is expert in XXXX stolen money from people. this company has XXXX complaint about same situation is really bad. See my evidence before PayPal close the account and after they close. They delete everything. Paypal IS XXXX company, i hope Cfpb help me to get my money back. My email is XXXX Paypal is not doing her job properly and that the reason. i am file a report here. Paypal is violating the rights of people by closing accounts to keep the money and so make your company grow with the money that is stolen from people. My case is an evidence.
Company Response:
State: AZ
Zip: 85718
Submitted Via: Web
Date Sent: 2021-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up that's the first issue and now the second issue when there is a complaint in one of my buyer how could I respond and proceed for a refund if my account is currently 180 days on hold they quickly change the reason why it is 180 days limited because of the buyer issue at first there is no reason why it is closed or limited until I receive an issue on my buyer how could I respond to that issue if I have no chance to do since when the buyer filed a issue when my account is currently limited for 180 days I have no chance to defend myself as a seller and I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: Just over a month ago my wife and I had money stolen from us as part of an apartment scam. Its evidently more common than you realize. Financial transactions were processed using Venmo, making it a facilitator and resource for both fraud and potentially money laundering. When I realized that we had become victims, I immediately filed a report with my bank, filed a police report and called Venmo directly to make them aware of the fraud and request that the transaction be stopped. I was told point blank that there is nothing they can do and that they dont hold liability for transactions made through their app. Their support team told me that they never give refunds per company policy. This seems ridiculous and makes you wonder how many fraudulent transactions are being made through Venmo and PayPal? Most importantly I just want the money that we lost back. Im currently on unemployment, and the money that we were cheated out of was from my unemployment benefits, adding another layer of deceit on the part of this corporation which clearly doesnt care about its users, nor protect them from fraud. Ive contacted them many times via both their website and phone to no avail, only receiving the same answers with zero empathy or actual support. And theyve chosen to ignore the fraud and maintain a NO REFUNDS policy across the board instead. Ive made every effort to resolve this matter with the company over a months-long time period, and theyve consistently denied to even talk about it with me. They also told me that I can not file a complaint with them and that I should contact my bank, although my bank only sent the money to pay for the transaction, but didnt actually process it itself, instead using the third-party app. The bank also wont offer any type of refund and they deny any responsibility, placing the blame solely on Venmo. So, there were a lot of fingers being pointed when I first started reaching out about this. Im seeking reimbursement for my wifes and Is money lost through the fraudulent Venmo transactions totaling {$1100.00}. This has been a tremendous financial burden for us. I have screenshots showing transaction information, as well as the police report numbers and other supporting documentation. In desperation, Ive reached out to a few organizations that protect consumers in hopes of receiving a refund. I also hope that that at least one of these consumer protection organizations further investigates Venmo to determine how rampant fraud is, and whether transaction laundering and money laundering is occurring through Venmo transactions regularly.
Company Response:
State: WA
Zip: 98004
Submitted Via: Web
Date Sent: 2021-04-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for weeks but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State: TX
Zip: 76111
Submitted Via: Web
Date Sent: 2021-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A