Date Received: 2021-04-29
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/XXXX, I processed a Payment Amount of {$9200.00} USD through my PayPal account. The PayPal Card Reader did not work, so I entered the credit card number manually. On XX/XX/XXXX, I tried to access the funds, but received an ambiguous Error Screen that the service wasn't available. I contacted their customer support on XX/XX/XXXX, at XXXX XX/XX/XXXX, and was told that I needed to provide further information for the transaction. I promptly supplied all of the requested information, and was informed that the funds would be releases within 3 business days. I waited until XX/XX/XXXX, tried again, and received the same ambiguous Error message. I contacted Customer Support @ XXXX and was told the team that reviews and approves these transaction was running behind, but that I would be approved within 72 hours and the funds made available. I attempted to access my funds on XX/XX/XXXX, and received the same error. i contacted customer support again @ XXXX, and was asked to be patient, and that they were processing my request. The agent, XXXX suggested it would be faster if I simply refunded the amount, and created an invoice. XXXX did NOT tell me that PayPal would, instead of refunding the {$9200.00} they were holding, attempt to take that amount from my personal checking account, nor did she tell me that they would keep the {$320.00} fee. I am now incurring overdraft fees of {$32.00} every time PayPal tries to take that {$9200.00} from my personal checking. On XX/XX/XXXX, I tried to contact Customer Support, and remained on hold. During all of this time, I also engaged with Customer Support via PayPal 's XXXX support. They offered no help, and took over 3 hours on average to respond, the longest time being over 12 hours. On XX/XX/XXXX, I contacted PayPal customer support again, and had a conversation with XXXX named XXXX ID # XXXX. XXXX was condescending and rude. He told me that they were keeping the fee because I had the money. My response was, NO, I don't have access to the money, because PayPal had never released the funds, to which his response was " I'm looking at it in the wrong way ''. He finally agreed to escalate the situation, after telling me he was the highest authority I could speak with at PayPal. He told me that he would issue a credit of {$100.00} toward the {$320.00} fee, and that the credit would be seen in my account within 24 hours. He also told me that the funds would be released within 24 hours. It is now XX/XX/XXXX, and none of the promises that PayPal have made have been honored.
Company Response:
State: CA
Zip: 950XX
Submitted Via: Web
Date Sent: 2021-04-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I filed a dispute on a charge in my PayPal, during that time, another one of my accounts on PayPal was compromised. I attempted to cancel my PayPal account or remove my banks, credit cards and debit cards, and they will not allow me to do so. I just want the account closed, and my accounts protected. They would not do this.
Company Response:
State: WA
Zip: 99403
Submitted Via: Web
Date Sent: 2021-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for days they keep telling me to wait 180 days but I dont have that kind of time but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State: MI
Zip: 48214
Submitted Via: Web
Date Sent: 2021-04-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-29
Issue: Money was not available when promised
Subissue:
Consumer Complaint: My account is permanently limited. I have no negative balance in my account either. I have money available in my PayPal but not allowing my to transfer money from my PayPal to my personal bank account.
Company Response:
State: WA
Zip: 98270
Submitted Via: Web
Date Sent: 2021-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2021, I received an email from XXXX XXXX a PayPal employee, email address, XXXX. Thanking me for my order of {$680.00} USD. Transaction ID XXXX!!, Confirmation Ref. # XXXX XXXX XXXX. I immediately responded and told them I did not order anything through PayPal, nor do I have an account with PayPal. I was then notified payment was made in full. I sent multiple emails to XXXX, Asking who ordered this product, what was the product, what country did come from, how was it paid, I have not received a single response from this person. I then sent an email to XXXX XXXX, president, andXXXX XXXX, CFO, I received a form letter response stating I did not have an account with PayPal, I already told them that, and as such they recommended I simply delete all of the correspondence from XXXX XXXX on my computer. I also sent the same complaint to customer service, they told me I had to have an account for them to respond. I firmly believe PayPal is hiding something, I gave them the transaction ID and the confirmation number, the amount in US dollars, date of the transfer, and they're telling me they will not investigate, but they do acknowledge the transaction was a fraud. I believe this was a fraudulent transaction, in PayPal is aware of it they made the transaction for their own best interest. I was told I do not have an account, if that is so how can they use my email address to complete a transaction in the amount of {$680.00} USD? I want to know what happened, and they are simply dismissing all of my requests.
Company Response:
State: FL
Zip: 32905
Submitted Via: Web
Date Sent: 2021-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-29
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I received a letter from XXXX XXXX XXXX XXXX saying I owe {$1000.00} the creditor is paypal and I haven't used PayPal for quit some time nor do I have any type of credit card with them my balance is XXXX with paypal tried to call the collector but can't get anyone to answer The account number on the letter is XXXX I need this handled as I don't want this on my credit thank you
Company Response:
State: OK
Zip: 73127
Submitted Via: Web
Date Sent: 2021-04-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-29
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: PayPal has been repeatedly debiting my account and claiming that I still had an outstanding balance of {$510.00} even though I have provided evidence via a transaction statement from my bank that they have deducted the amount in question from my bank account on XX/XX/2021. They have refused to resolve the issue, despite telling me where and how to send evidence and my having complied. They continue to debit my account despite provision of evidence of the alleged amount being satisfied in full. This has resulted in excess fees through my bank.
Company Response:
State: DC
Zip: 20001
Submitted Via: Web
Date Sent: 2021-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-28
Issue: Problem adding money
Subissue:
Consumer Complaint: I reached out to Venmo 4x in regards to my funds being unattainable and 2 out of 4 I was hung up on and received no help or reasons as to why I wasnt able to withdraw my funds from my own account. Ive sent multiple emails and all I get is the same automated message in return.
Company Response:
State: TX
Zip: 78704
Submitted Via: Web
Date Sent: 2021-04-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-28
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: PayPal has allowed erroneous charges to be negotiated against my account. Some are unauthorized some are duplicates. They refuse to resolve this issue. Duplicated payments are paid in days of succession of the authorization with the original charge deleted in transaction history, yet the amount still remains deducted. The merchant will then be allowed again to debit the account once more for the same transaction thus giving a duplicate payment. Paypal will intermittently block transaction from service industry merchants in particular hotels. When I inquired with them the reason for this, they explained that this was done due to wide spread fraud that were detecting with their accounts. Well the charges I am speaking of specifically are dealing with hotels. It's has happened at least three separate times that I've noticed. Either they're being breached or are complicit in this fraudulent activity in either case they are not protecting me as a consumer
Company Response:
State: TX
Zip: 76112
Submitted Via: Web
Date Sent: 2021-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A