Date Received: 2023-05-18
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Money was removed ( XXXX ) on XX/XX/XXXX, from my bank account and sent to a merchant I no longer was doing business with and I discontinued recurring charges to my account from ALL the merchants I did business with through PayPal. The transaction was done through PayPal who refuses to take responsibility and blames the error on the merchant claiming it was basically business as usual. I filed a complaint on PayPal 's website and only got a lame bot response that nothing was wrong with the transaction ( despite the fact I talked to numerous customer service agents and indicated I did NOT authorize the transaction ). I submitted screenshot of the transaction as well as emailed correspondence to the merchant openly admitting that we no longer have a business relationship and despite that evidence, PayPal 's bot decided against me not to refund my money. One customer service rep admitted that merchants routinely take advantage of the loophole that allows them to reinstate recurring payments, without the customers knowledge, basically using PayPal to ROB consumers and leaves the entire process of getting the matter resolved up to the victim.
Company Response:
State: IL
Zip: 62703
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: hello. I have a problem with Venmo, I have used it for several months, and suddenly they frozen my account, when I contact them they ask me to send my ID to unlock the account, I sent it and still they told me that they blocked it and that they reserve to say for what reason it was. I have already sent several emails and Venmo 's response is totally negative, and they will hold my money for 180 days. It is something totally unfair and without explanation. Several people have already had this happen with the Venmo service. The money is a total of XXXX. I was just synchronizing my Venmo account with my Physical bank and they blocked it. I don't see any violation in that.
Company Response:
State: FL
Zip: 33713
Submitted Via: Web
Date Sent: 2023-06-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I sold {$1800.00} worth of XXXX on PayPal. The account was frozen for 180 days. I was supposed to receive the money after 180 days but they are still not releasing it. The money belongs to me. It is mine. PayPal needs to give it to me so I can transfer it to my checking account.
Company Response:
State: NY
Zip: 11215
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Paypal support is completely unresponsive. They have an irrelevant robot speaking but nothing gets done. They seem to be permanently closed- no one to speak to. They have my money but they are not sending it to me. They have stolen it. I've tried to verify my details online- I can't. I've tried to close my account- they've responded it can't be closed. They are completely evil and unresponsive. And they have my money. They should be shut down as they are completely incompetent and unresponsive.
Company Response:
State: NY
Zip: 119XX
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Customer Support, I hope this letter finds you well. I am writing to formally appeal the permanent limitation that has been placed on my PayPal account. I strongly believe that this limitation was imposed in error, as I have not violated any PayPal policies or engaged in any activities that would warrant such action. Firstly, I want to emphasize that I have been a loyal and active PayPal user for several years, conducting numerous transactions without any issues. It has come as a great surprise and disappointment to me to receive the notification about the permanent limitation on my account. I am confident that this is a mistake, and I kindly request you to reconsider and re-investigate my case thoroughly. As a responsible PayPal account holder, I have always strived to adhere to your terms of service and policies. I have conducted all my transactions in a legitimate manner, both as a buyer and a seller. I have never engaged in any fraudulent activities, nor have I violated any of the policies outlined in the PayPal user agreement. Therefore, I am confident that there has been a misunderstanding or an error in the assessment of my account activity. Considering the aforementioned points, I kindly request that you conduct a comprehensive review of my account history and transactions. I urge you to take into account my previous exemplary record as a PayPal user. I firmly believe that upon a thorough investigation, you will find no evidence of any policy violations on my part. In light of the above, I kindly request that you lift the permanent limitation on my PayPal account and restore it to its previous unrestricted state. I value the convenience and security that PayPal offers, and losing access to my account has caused significant inconvenience and disruption to my financial activities. For your reference, the email address associated with my PayPal account is XXXX I kindly ask that you communicate with me through this email address regarding any updates or additional information required for the re-evaluation of my case. I appreciate your attention to this matter and hope for a prompt and fair resolution. I trust in PayPal 's commitment to ensuring a safe and reliable platform for its users, and I am confident that upon further examination, my account will be reinstated. Thank you for your time and understanding. Yours sincerely, XXXX XXXX
Company Response:
State: CA
Zip: 95823
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear Sir/Madam, I hope this letter finds you well. I am writing to express my deep concern and dissatisfaction regarding the permanent limitation placed on my PayPal account, which is associated with the email address XXXX. I believe that this limitation has been imposed on my account due to a mistake or misunderstanding, and I kindly request that PayPal re-investigate my case in order to rectify this situation. Firstly, I would like to emphasize that I have not violated any PayPal policies or engaged in any activities that are in contravention of the terms and conditions outlined by PayPal. I have always been diligent in adhering to PayPal 's guidelines, and I have used the platform responsibly for both personal and professional purposes. I firmly believe that there has been an error in the assessment of my account, leading to the unjust imposition of this permanent limitation. I have reviewed my account history thoroughly, and I have not identified any suspicious or unauthorized transactions that would warrant such a severe action. Therefore, I kindly request that PayPal conducts a thorough re-evaluation of my account activity to uncover any potential misunderstandings or errors that may have contributed to this decision. It is of utmost importance to me to have my PayPal account restored, as it plays a significant role in facilitating my financial transactions and XXXX XXXX activities. The services provided by PayPal have proven to be invaluable in enabling me to conduct secure and efficient transactions with customers and vendors alike. The permanent limitation on my account severely hampers my ability to continue my business operations smoothly and efficiently. In light of the aforementioned points, I respectfully appeal to PayPal to reconsider their decision and undertake a diligent review of my case. I sincerely request that you investigate my account thoroughly, taking into consideration my long-standing history as a responsible and compliant PayPal user XXXX If any mistakes or misunderstandings are identified, I kindly ask that you rectify them promptly and reinstate my PayPal account to its full functionality. I have always appreciated the convenience and reliability offered by PayPal, and I am confident that this matter can be resolved through a fair and just re-evaluation of my account. I sincerely hope that you will give due consideration to my appeal and swiftly respond with a positive resolution. Thank you for your attention to this matter. I eagerly await your prompt response. Yours faithfully, XXXX XXXX
Company Response:
State: FL
Zip: 33068
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/XXXX I had {$70.00} dollars taken out of my Pay/Pal account, I had the card locked so that wouldn't happen. Then on XXXX XXXX i had {$290.00} removed from my account both times by the same person. Both times the card was locked. I filed a dispute on both of them with Pay/Pal. They said I authotized it. I don't know this person never met or heard of them. Don't how they got my money other than Pay/Pal giving it to them.
Company Response:
State: GA
Zip: 306XX
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I sold {$16000.00} worth of product which customers fortunately reported a chargeback and PayPal had a fiduciary obligation to protect me as a business these customers obviously got their product in hand and reported a chargeback this is fraud upon my company PayPal has the obligation to return all fees associated and securities as well this is breach of contract which I have a fee schedule for reimbursement for all chargebacks to be directly sent to the department of Treasury all funds associated with XXXX XXXX the trustee belong to the estate and family trust PayPal must return all funds associated Ithis is rescission of contract due to breach of contract this is not a duplicate but a claim of adverse action
Company Response:
State: MI
Zip: 48035
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Other features, terms, or problems
Subissue: Credit card company forcing arbitration
Consumer Complaint: On XX/XX/2023, I received an email from PayPal saying " You can no longer do business with PayPal ( Ref ID - XXXX ) '' I called XXXX, and refused to explain why.
Company Response:
State: AL
Zip: 35640
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal XXXX, I am writing to appeal the suspension of my newly created PayPal account, registered under the email XXXX. I was surprised to receive a notification shortly after registering for my account that it had been suspended. As a first-time user of your service, I have not engaged in any activities that violate your policies. I kindly request that my account be reinstated, as I have not had the opportunity to conduct any transactions or use any of the features of your service. I am unsure of the reason for the suspension and would greatly appreciate an explanation. I would appreciate it if you could review my account and provide me with a prompt response regarding its status. Thank you for your attention to this matter. Sincerely, XXXX XXXX
Company Response:
State: TX
Zip: 757XX
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A