Date Received: 2023-05-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I own and operate a nonprofit XXXX animal rescue. PayPal has locked our account with over {$4700.00} of donations which we may or may not have access to by XX/XX/2023. This will shut my rescue down. We are fully dependent on these donations. XX/XX/XXXX our PayPal account was limited for no provided reason. XX/XX/XXXX it was reinstated stating it was an error in their system and shouldnt happen again. By XX/XX/XXXX the account was limited again for no stated reason. Again it was stated via messages this was in error because a white flag was on not the account after the last erroneous limitation and the account would be reinstated and have no further problems. The account was reinstated and allowed donations to be received again. On XX/XX/XXXX just after making a purchase of stamps to mail out records to our adopters our account with PayPal was permanently closed with no justification ultimately locking over {$4700.00} of our donors donations that fund our nonprofit animal rescue. PayPal stated we may be eligible to receive them but have it wait 180 days to find out if we get them or not due to risk on our account. We have never had a charge back and our donations are non refundable. Those funds should be immediately released to our nonprofit bank account and we have no issue no longer conducting business with PayPal.
Company Response:
State: AZ
Zip: 853XX
Submitted Via: Web
Date Sent: 2023-05-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-20
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Dear Complaint Forum, I am writing regarding the issue I am facing with PayPal 's fund holding and account lockdown. I seek your assistance in resolving this matter. On XX/XX/23, PayPal limited my account, blocking access to funds and freezing transactions. I can not withdraw or transfer {$1400.00} USD, causing significant financial hardship. PayPal 's account lockdown disrupts my business operations and inconveniences both me and my customers. Despite multiple attempts to contact customer support, generic responses without clear explanations or timelines were provided. I am in full compliance with PayPal 's policies, with no violations or fraudulent activities. I am willing to provide documentation for account verification and fund release. The fund holding and account lockdown adversely affect my personal and professional life, hindering financial obligations, order fulfillment, and business stability. Please assist in facilitating a resolution with PayPal by releasing my funds and reinstating my account 's normal functioning. Fair and transparent financial services are essential, and I trust a satisfactory resolution can be achieved. Thank you for your attention. I anticipate your prompt response. Ref ID - XXXX Sincerely, XXXX XXXX XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: on XX/XX/XXXX, I purchased 5 suitcases and one laptop bag from a vendor in XXXX. one payment went through on XX/XX/XXXX for {$1000.00}, and then another on XX/XX/XXXX for {$650.00}. I have been going back and forth with this seller since. He messaged me on XXXX saying that the packages were stopped going through customs, in which I paid thru XXXX XXXX which was also a scam, {$600.00}, to get them released. he then tells me that the money was never received and to try paying again even though the money was already taken out of my account. at that point, I filed a claim through paypal. it was denied. I appealed and that was also denied. I paid for products I never received and I should be refunded that money. it should be taken out of the seller 's account and put back into min. I have proof of all of it, the tracking, him giving me the tracking, everything. I hope this can get resolved.
Company Response:
State: FL
Zip: 33179
Submitted Via: Web
Date Sent: 2023-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I am unable to withdraw funds from my paypal account. I have funds available to withdraw. I attempt to withdraw those funds and PayPal gave me a fairly generic message saying they couldn't complete my request and to try again. So I tried again and again and it never worked. I then waited approximately 24 hours and I contacted paypal, to which they told me to wait up to 72 hours from there and my account was being validated. I had already had previous withdraws to my account with no problem, even as most recently as 1 day prior to my attempt to withdraw these new funds. I contacted paypal and they say they do not have the ability to override anything and I must keep waiting and only make one attempt in a 24hr period to withdraw any funds. They are not providing any assistance in getting these funds withdrawn to my checking account. I attempted to close my account and have a check sent within 14 days of my account closure, and paypal will not let me close my account either.
Company Response:
State: OH
Zip: 43920
Submitted Via: Web
Date Sent: 2023-05-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Venom had been holding my money passed the 180 days span. They been holding my money since late 2020. My funds are just sitting in the account. They promised that my funds will be released after 180 days but no answer after that mark. I would like to take legal actions to get my money back to me
Company Response:
State: NY
Zip: 11367
Submitted Via: Web
Date Sent: 2023-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-21
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I noticed my PayPal account got the name associated with the account charged. I tried to change the name back to my own but was unable because my ID didnt match the fraudulent name. I tried filing an email complaint but was unable to. On XX/XX/XXXX I logged in again to find over 20 fraudulent charges. 20 of those were a series of identical purchase orders for XXXX $ each, made by someone named XXXX XXXX. All of these were unauthorized. XXXX of the charges were large check withdraws made out to someone named XXXX XXXX XXXX, at an address that I think was XXXX XXXX XXXX None of these charges were authorized by me. When I called PayPal, I got shuffled around to at least 5 representatives, none of whom were able to help me. I called back the next day and supposedly had someone document my complaint. They said they would file a case but I never got notified. Between XX/XX/XXXX and the beginning of XXXX, I called PayPal on a bi weekly basis. Each time, there was never a record of my calls. During this time, the person who made the fraudulent purchases had all their money returned. I was never able to sign in to my account to communicate with them or PayPal due to the fact my account was going overdrawn. My account was overdrawn because of the check withdrawal that were made and SENT to a person that wasnt me. On XX/XX/XXXX, I contacted ID notify to file a case for identify theft. A representative tried to help me by contacting PayPal with me on the line and we were hung up on 3 times, over 2 days when we were supposedly being sent to superviser s.
Company Response:
State: CA
Zip: 94801
Submitted Via: Web
Date Sent: 2023-05-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My desktop was hacked and someone gained access to numerous accounts of mine, including Paypal, XXXX, XXXX, XXXX, Venmo, and several others in the hacking event that lasted about 3-5 days. The hacker started with XXXX on Thursday the XXXX XXXX of 2023. I didn't notice anything wrong until Saturday when they had transfered roughly {$40.00} in XXXX that my pc 's had mined over 4 months and they completely took over the account by adding a XXXX authenticator app. Venmo caught and suspended the account when they attempted to buy over {$150.00} in XXXX on that Sunday XXXX. I work XXXX in very long hours and don't see things as I'm either driving or sleeping on those days. XXXX caught the hacker and suspended my account as well. Fast forward to Sunday night about XXXX I was on my way to pickup a client, had my phone notifications on Do not disturb. So when Paypal sent me a message asking if I was doing a {$500.00} charge at XXXX ( monday ) and XXXX ( Monday ) saying " [ Reply Needed ] '' I replied with a '2 ' for 'No '. Now the {$500.00} went to a company called XXXX XXXX, which I later found out makes mobile games. Paypal has denied not only my initial dispute over the matter because the transaction came from my IP address, even though I showed evidence ( virus scan results with date/time ) that I was infected by the XXXX ( Remote access XXXX which has reverse proxy features that the virus controller can use their own pc and route internet traffic through my PC ). I have since got word from XXXX. Not only are they refusing to reverse my payment back to me but now they're trying to attach the hackers XXXX account that has over {$4000.00} in chargebacks from reported cards they've used that have been reported. . Here is the police report # that was started with the XXXX XXXX XXXX XXXX XXXX XXXX # XXXX and I will be adding the preceding part about the company trying to make me take liability over the hackers account. My paypal email address that the payment was sent from is XXXX The Paypal transaction ID is XXXX I will also be contacting the Computer crime division of the XXXX XXXXXXXX over the issue this morning.
Company Response:
State: NC
Zip: 28443
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I open a paypal account and everything was ok, after a month i decide to try to use my paypal and them it was a limitation place on the account but when i decided to send my ID i received a email everything was good. i called paypal for made sure that my account was full access and after i talk to agent she decided to limited my account without any explanation. i told her why you put the limitation is there nothing on my account and she said there is a risk. i said that not any risk becouse i do not have any transaccion, that stupid. my account was place a limitation without any explanation with arbitrary desicion after i called! XXXX ID - XXXX XXXX XXXX
Company Response:
State: MD
Zip: 21216
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Other features, terms, or problems
Subissue: Problem with cash advances
Consumer Complaint: Venmo is submitting improper cash advance requests to XXXX, resulting in cardholders being charged interest. In XX/XX/XXXX I noticed that interest had been accruing on my credit card, despite me paying off the balance every month. When I called XXXX, they informed me that the interest payments were related to {$60.00} sent to my sister via Venmo in XX/XX/XXXX. The representative indicated to me that the {$60.00} had been processed as a cash advance and therefore accrued interest immediately and on a daily basis. I then told the representative that while the underlying transaction was legitimate, I had not authorized Venmo to process it as a cash advance and that I would like to dispute it. The representative informed me that the only way to dispute the transaction was to dispute the entire XXXX amount. Venmo immediately deducted {$61.00} from my sisters account despite the dispute having nothing to do with her. I sent dozens of emails to Venmo and did not receive any substantive response or have the deduction reversed. On XX/XX/XXXX I was issued a complaint response form stating that XXXX had upheld the transaction because the services were provided - a fact that was never in dispute. In addition, Venmo claimed I was in violation of the User Agreement because I was paying for goods and services instead of sending funds to a family member. I then called XXXX cardmember services and was able to get ahold of someone who could process my dispute correctly, resulting in a credit being issued by XXXX. To my knowledge, Venmo has not yet restored the funds to my sisters account.
Company Response:
State: IL
Zip: 60452
Submitted Via: Web
Date Sent: 2023-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: The charge is regarding a handbag I had ordered from the official website of XXXX XXXX and it was supposed to be delivered to my residence in XXXX, California by the XXXX of XXXX, XXXX through XXXX tracking number XXXX. Even after the passage of the estimated date of delivery, I waited for quite a few days considering that there might be some sort of delay on the part of XXXX which made timely delivery difficult but unfortunately that yielded no result since I still did not receive my package even after a week. I contacted XXXX to inquire about the status of the shipment. Upon tracking the whereabouts of the package, the XXXX agent informed that since there was no one present at my house when XXXX came to deliver the shipment, thus it was returned to the sender through tracking number XXXX. XXXX also sent me a Proof of Delivery document which confirmed that the package was returned to the store. The agent asked me to get in touch with XXXX XXXX and get the issue sorted.I took their advice and contacted the store who looked into the matter and asked me to wait for 7-14 business days for a resolution as they would be conducting an investigation with XXXX. After the passage of the aforementioned time-frame, I didnt hear anything from the store. In order to address the situation, I contacted them again and re-explained the situation. Once again, they asked me to wait for another 7-14 business days for a resolution. For a second time, I didnt receive any communication from the store regarding the issue. Hence, I called for a third-time a few days ago and I was asked to be patient as they do not have an update. Till now, I am yet to receive a response from the store. It has been about 3 months since I placed this order and I doubt that the issue will ever be addressed by the store. To me it seems like the store is deliberately avoiding the concern. I have attached the following documents in this claim for your reference. Paypal decided on the case stating that the seller provided proof of delivery, however, the proof of delivery that is on the XXXX clearly shows the item was delivered and signed for by someone that was not me.
Company Response:
State: CA
Zip: 94010
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A