Date Received: 2018-06-12
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: In XX/XX/XXXX I re-consolidated my loans ( which had been with XXXX XXXX ) with XXXX, since I had read that through them I could benefit from the Income-Based Repayment program ( IRB ) and the Public Service Loan Forgiveness plan ( PSLF ). ( I have been since XX/XX/XXXX and still am a XXXX at a XXXX XXXX. ) In switching to, reconsolidating with, XXXX I made clear that I wished to enroll in both the IBR and the PSLF programs. They said I could do so, and sent me an application, which I filled out and returned, and which was approved. Ever since I have made regular payments on my FFEL loans, through automatic bank drafts, to XXXX, until they sold my loans in XX/XX/XXXX to a company called Nelnet ; now these automatic payments are received by Nelnet. As long as my loans were handled through XXXX I was able to log onto their website and see a record of all my payments. Periodically, in the yearly process of renewing my IBR status, I received verbal confirmation from XXXX representatives that my loans would be forgiven when I had made 120 payments. I recall these conversations well because I was almost in disbelief that my loans would be forgiven : it seemed too good to be true. Each time I asked the phone representative assured me that I was not mistaken. ( Note : at one point during my time in the program I had to suspend a payment, which I did with XXXX 's cooperation, at which time I was assured that the temporary ( 1- or 2-payment ) forbearance would not affect my forgiveness timeline. ) When XXXX sold my loan to Nelnet ( and at the same time changed their name to XXXX ) I contacted Nelnet to make sure that I could still access my payment history and that my IBR and PSLF enrolments were in good standing. The Nelnet representative affirmed that my IBR enrolment was inact, but informed me that I was not, and never had been, enrolled in the PSLF plan. They informed me that my only recourse was to apply for the PSLF again and pay for 10 more years. Thereafter I spoke with a representative at studentloans.gov, who informed me of the following : 1 ) that I had never applied for the PSLF plan, which has a separate applications process from the IRB 2 ) that the PSLF program is not available to borrowers whose loans are consolidated through a private company ; they must be consolidated directly through the goverment, and 3 ) that FFEL loans, which mine are, are ineligible for the PSLF program anyway. This was all news to me. My complaints against XXXX, then, are the following : 1 ) That they knowingly misrepresented to me the nature of my loan consolidation : at the time I reconsolidated with them -- which I did for the express purpose of enrolling in both the IRB and the PSLF programs -- they did not tell me that I was ineligible for the latter program ( which I was, on two counts ), nor did they direct me to any other consolidation process, 2 ) That they have repeated verbal assurances that my PSLF timeline was correct, and that I could expect my loans to be forgiven at the end of 120 payments, and 3 ) That the amount I now owe represents practically no progress on principal balance of my loan : whereas the amount of my original loan was {$81000.00}, the amount I now owe is {$81000.00}. That is, believing in good faith that my loan would be forgiven after a specific number of payments, I was willing to pay the apparently exorbitant interest exacted by XXXX. Now, however, there is no forgiveness contingency, and my principal balance is, after almost 9 years of payments, is virtually unchanged. Furthermore, I have been unable to get, from either XXXX/XXXX or Nelnet a complete history of my loan payments since XX/XX/XXXX Finally, I think it is highly suspicious that exactly 10 years after Congress approved PSLF 's 10-year forgiveness program, XXXX changed its name to XXXX and sold off its loans to other companies.
Company Response:
State: TN
Zip: 37604
Submitted Via: Web
Date Sent: 2018-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-12
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: The loan was in deferment, not delinquent, with XXXX XXXX. Loan was sold to XXXX/Dept of Ed XXXXXXXX XXXX XXXX. Then to Nelnet/Dept of Ed Student Loan Service. XX/XX/XXXX, of each year, a deferment was applied for and awarded.
Company Response:
State: CA
Zip: 92111
Submitted Via: Web
Date Sent: 2018-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-12
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I contacted XXXX XXXX/XXXX XXXX XXXX to have the cosignor released from my loan. They said after 36 consecutive payments that I could do this. I filled out the form and sent it back. I received an email stating it was denied due to I didn't make 36 consecutive payments. I emailed them Back and they said they made a mistake. Then they told me I had to resubmit a release form again as I forgot to check off that I am a us citizen which I told them I was. I thought that being denied for only that reason and they were wrong that they can't deny me for any other reason. I feel like they are just giving me the run around. Please let me know if they are wrong in making me reapply for the cosignor release? Thank you XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX MA XXXX XXXX
Company Response:
State: MA
Zip: 02062
Submitted Via: Web
Date Sent: 2018-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-08
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am on an income-driven repayment plan. My payment should be {$0.00} due to low earnings. Many times, over the phone, I have been told that I need to make one final payment and then my payment is {$0.00}. On XX/XX/XXXX at XXXX I spoke with a Nelnet representative and was told one last payment and then my payment goes to {$0.00}. I got the same response when I called on -XX/XX/XXXX at XXXX - spoke to agent XXXX XXXX -XX/XX/XXXX at XXXX -XX/XX/XXXX at XXXX -XX/XX/XXXX at XXXX and XX/XX/XXXX at XXXX - spoke to XXXX ( who stated they have no ID number to distinguish themselves ) . Per conversation on XX/XX/XXXX, I was told to sign and upload a income driven repayment plan. I did. This person was a supervisor and said that I do not have to pay my payment of {$60.00} due on XX/XX/XXXX. Per the conversation with XXXX on XX/XX/XXXX, he contradicted this information. He in fact told me that the PDF that I sent of my income plan was blurry. Bologna. I looked at the PDF and the quality of it is outstanding. If the document is blurry, they need to change their toner. I have paid the amounts they asked me to pay but they keep saying I have to pay and then it goes to XXXX, pay and then it goes to XXXX. This establishes a pattern. By XXXX saying the copy they received of my income driven plan is blurry when it is clear, suggests benign dishonesty. Altogether, this shows the company is shifty-eyed, preying on the weakness of the individual against a politically powerful corporation that doesn't bat an eye when they squeeze and squeeze because they know they can get away with it. I want to hold them to their word. I do not have to pay this month 's payment because I have complied and they respond with a byzantine shrug.
Company Response:
State: FL
Zip: 33401
Submitted Via: Web
Date Sent: 2018-06-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-08
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: In XX/XX/XXXX I received phone call from debit collectors saying that Nelnet had sold my student loans to them to collect.. I explained I dont have any they said ya u do in default.. how could that be I asked because u didnt pay them we been trying for three years how u want to pay debt credit.. I thought it was a scam.. I thought they had been forgiven by XXXX and dept of Ed in XX/XX/XXXX I said I got letter from dept of ed saying it was taken care of they Nelnet said dont work that way we decide what happens to u loans same things nervent said how can they send things that say XXXX balance and than demand it back Im so confused Nelnet says send a note to our email saying u have no taxable income I did hope they dont start taking money from my XXXX like XXXX did without even notifying me.. as they say they can do anything they want.. seems pretty unlawful and unethical .. nervent keep having me put it in forbearance.. I dont have over the XXXX thats considered low income .. I feel they do this because Im a widow, poor and a XXXX female.. and XXXX years old .. and they only look to line there pockets.. they give no chance and offer any of options to work to have it paid.. they just hurt people..
Company Response:
State: ND
Zip: 580XX
Submitted Via: Web
Date Sent: 2018-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-07
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I HAVE A LETTER STATING THEY WILL REMOVE ANY PAST DUE AMOUNTS AND HISTORY
Company Response:
State: ME
Zip: 041XX
Submitted Via: Web
Date Sent: 2018-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-05
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Just found out that XX/XX/XXXX my monthly payment went up without them confirming that I was aware of this change. Now it has been reported on my credit score as neing past due. I have had it set up on autipay through my bank for over 10 yrs to pay XXXX but my monthly bill was XXXX something I just rounded it up to XXXX. I have not missed any payments. XXXX mailed a notice to an old address & I did not recieve it. XXXX supervisor stated it is my gault they had a nad address & I could go online at any time to see changes. I had no reason to go online when my my nill was being autopaid. I just spoke with Nelnet 2 supposed supervisors & they are unwilling to remove the negative late payment from my credit score that they reported. Even though I paid everu month the same as usual. And did not recieve notice of any changes. Why do they not have to have assure that you revieved it & have you sign aknowledgement like most business '? This would have prevented the entire incident. I diligently paid every month since XX/XX/XXXX. And now my credit dropped because of this. Customer service there was not very good except for the first rep I spoke with. They were not very friendly or understanding. They just kept repeating the same thing. I could inderstand if I was not paying or simething but I have been every month.
Company Response:
State: TX
Zip: 76107
Submitted Via: Web
Date Sent: 2018-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-05
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: Nelnet Refuses To Mail Me A Paid In Full Letter After I Paid The Private For Profit School Student Loan Scam Off On XX/XX/2018.I Have Called Several Times And Every Time They Give Me A Different Answer, Thirty Days, Fourty-Five Days Etc.They Have Their Scammed Money, Why Can't I Have My Paid In Full Letter? After Trying To File A Complaint With Four Different People All Calls To CFPB To File A Complaint Fell On Extremely Rude Ears Refusing To File My Complaint Over The Phone.I Don't Understand The Reason For The Runaround From CFPB.
Company Response:
State: MT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-05
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: I have been paying on this loan with NelNet for 13 years. The original loan was for {$16000.00}. I have paid {$13000.00} yet the current balance is {$13000.00}. Recently I began to pay the interest amt shown plus an added {$100.00} hoping to see the balance go down only to find that it went UP instead! Since interest accrues daily, the moment I make a payment, it's applied in such a way that the principal rarely changes, then interest eats up whatever I paid. I'm sure I'm just wasting my time in submitting this complaint but I'm XXXX years old & my income is only SS. It's wrong that despite paying all these years, the loan balance has barely changed. That means I'll NEVER be able to pay it off. I can't get another loan to pay it off & from what I understand if I can't make payments, my SS will be garnished, meaning I can't pay my rent & utilities, etc. Knowing that everyone who's a victim of this lender is in the same boat doesn't make me feel any better. Frankly, the Dept. of Education has done a great injustice to all of us XXXX enough to take out a student loan.
Company Response:
State: NC
Zip: 274XX
Submitted Via: Web
Date Sent: 2018-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-05
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I was approved for a forbearance. My loan servicer approved the request but still reported me as having late payments despite my forbearance approval. I was told that I would not have late reporting during my forbearance. The forbearance had a start date of XX/XX/XXXX and an end date of XX/XX/XXXX with a payment due date ofXX/XX/XXXX. I have since consolidated this loan and changed loan companies and this company has been paid in full, yet they still are reporting this incorrect information
Company Response:
State: TX
Zip: 75025
Submitted Via: Web
Date Sent: 2018-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A