Date Received: 2018-06-16
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have a loan with DEPTEDNELNET. I have always made my payments on time. For some reason I realized that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting both XXXX, XXXX, XXXX and DEPTEDNELNET with no successful resolution. XXXX, XXXX and XXXX were reporting me late. There was definitely an error on their part. I was never 30 days late XX/XX/XXXX-XX/XX/XXXX.
Company Response:
State: NV
Zip: 89183
Submitted Via: Web
Date Sent: 2018-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-15
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I had to start making payments to my loan in XX/XX/XXXX. In XX/XX/XXXX, I requested a change in due date to the XXXX of each month. I paid for XXXX on XXXX XXXX and the company ( nelnet ) right after my payment, changed the due date to the XXXX, starting in XX/XX/XXXX. Suddenly, I started getting notifications that I was late with my payment and that I owed 2 months ( around {$1000.00} ) and that they were due on XX/XX/XXXX. Suddenly for two months, they were requesting 3 months of payment. I called thinking it was a problem with the system. After talking to 4 people and spending hours of the phone, someone said that they couldn't do anything about it, that they apologized that I got the wrong information but that I had to pay. According to one representative when I requested a change in the due date, they had to move the start date to XX/XX/XXXX and as a result of that my XX/XX/XXXX payment covered XX/XX/XXXX ( not XX/XX/XXXX ) and now I owed XX/XX/XXXX and XX/XX/XXXX. No one ever explained this to me when I requested a change in due date and no one seemed to be accountable ... now I have to pay around {$1000.00} in XX/XX/XXXX because no one ever explained to me the implications of changing a due date.
Company Response:
State: MD
Zip: 20852
Submitted Via: Web
Date Sent: 2018-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-15
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: The lender began asking for payments without my knowledge, due to the fact that I changed my address. As a result, my credit score began to slowly drop lower and lower, without my knowledge, destroying my credit. I have not talked to them because I don't know how to contact them. I am willing to begin making payments but I need help resolving this error in my credit report beforehand.
Company Response:
State: GA
Zip: 30349
Submitted Via: Web
Date Sent: 2018-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-14
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Dear CFPB - I have had a consolidated student loan that was consolidated XX/XX/XXXX that I have paid regularly, with some periods of deferment, to Direct Loan Servicing Center online 's bill pay until I got the email below in XX/XX/XXXX. They were my original loan servicer when I consolidated. The original loan amount was {$20000.00} and consolidate in XX/XX/XXXX. Nelnet was to TRANSFER ( this is clearly indicated in correspondance ) the loan balance. After wondering why my balance has yet to reduce at all in the 20 years I've been repaying this, Nelnet is claiming I signed up for a consolidation, not a transfer, and my loan, after nearly 14 years of repayment to the original service has been reset. According to Nelnet 's amortization, I will now be XXXX years old and repay them {$48000.00} dollars. This is after paying over {$20000.00} to XXXX XXXX XXXX XXXX from XX/XX/XXXX - XX/XX/XXXX. This company is no longer in business, and nowhere in the entire universe does proof of these prior payments to XXXX XXXX exist as I paid them through the company 's website payment portal. So in summary, I will spend my entire working life and roughly {$80000.00} on student loan that was originally less than {$20000.00} unless someone can help me. On top of this, the interest charged on my deferments from XXXX XXXX XXXX XXXX is now considered principal to Nelnet and they have the audacity to charge interest on the interest accrued during deferments. I have called Nelnet and requested my consolidation application as guaranteed by law with no response. I have contacted the Office of Ombudsman for Federal Student Loans for help only to be told this is normal and I should pay them whatever they want no matter how usurious this seems to me. In the past five years alone, I have paid Nelnet {$12000.00} ( roughly 60 % of the original loan amount that was initiated nearly 20 years ago ). Less than {$2000.00} of these payments have gone to the principal. This is completely unreasonable, and honestly, I find it hard to believe this is legal at all. I am hoping you can help because I am running out of options here other than the obvious which overpay for my loan by tens of thousands of dollars. Original email begins here : Dear Borrower, This e-mail is to inform you that your Direct Loan, with the XXXX XXXX XXXX XXXX, has been transferred to Nelnet. As the number of XXXX XXXX continues to grow, Federal Student Aid has expanded their federal loan servicers to provide additional servicing capacity for the Title IV loans owned by the U.S. Department of Education. This will ensure an efficient and effective multi-servicer, borrower-centric approach to servicing. Please note that it may take up to 10 days before your new servicer has completely loaded your information to their system. Also, please be aware that if you are a borrower that was on the XXXX XXXX XXXX XXXX 's Kwikpay auto debit program, that this information will be sent to your new servicer. You will shortly be receiving correspondence from your new servicer related to the transfer of your Direct Loan. This will confirm that the new servicer has completed the transfer of your loan at which time you may contact Nelnet by calling XXXX. This is available 24 hours a day 7 days a week. You can also visit their website at www.nelnet.com. Please note that the Department of Education 's servicers may use websites that do not have a .gov domain. Effective immediately, please submit any required payments to Nelnet. Make your check or money order payable to Nelnet and mail to : U.S. Department of Education XXXX XXXX XXXX XXXX, GA XXXX If you pay your student loan electronically through your bank or use another method such as an independent bill payer servicer, please advise them of the new payment address above. This will ensure your payments get sent to your new servicer on time. The XXXX XXXX XXXX XXXX will forward any unprocessed applications, such as deferments and forbearances, to Nelnet for processing along with any payments you may have submitted. Sincerely, XXXX XXXX XXXX XXXX
Company Response:
State: OH
Zip: 43202
Submitted Via: Web
Date Sent: 2018-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-14
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Nelnet is trying to collect from me, however I have no contract with this collection agency and do not owe them anything. I have an unverified account from Nelnet. Nelnet can not provide me with any original paper work, signatures or ID copies.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-15
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I resubmitted my IBR application and sent Nelnet proof of income ( three times ) as requested. I named the files " Gross Pay. '' I am XXXX and pay my own quarterly taxes. I have nothing taken out of my pay by my clients. I keep getting emails saying they can not approve my IBR plan ( which was already approved earlier this year by my prior student loan servicer before Nelnet took over and unapproved me ) unless I send them my gross pay. The last email I received from them was XX/XX/18. I sent them emails ( twice, once again on XX/XX/18 ) telling them that the proof of income is my gross pay, and I even named my files " GROSS PAY. '' Nelnet is purposefully delaying my IBR approval by claiming they still need documentation that I already sent to them. I feel they are harassing me. If they can not provide faster service and approval ( I submitted the requested documentation to them on XX/XX/XXXX ) they have too many clients. Their inability to respond in a timely manner is harming me. They have my clients ' address and phone number. If they are not satisfied with what I sent them, they can call my clients and ask what they have paid me for the last 90 days or whatever.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-15
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Nelnet engaged in Predatory Loan Practices. 1.inadequate or False Disclosure Nelnet hid or misrepresents the true costs, risks and/or appropriateness of a loans terms They sent multiple letters with different payment amounts and have admitted to doing so They sent 3 letters with 3 different amounts for payments and admitted doing so. See previous correspondence. Now they say there not liable. 2.Risk-Based Pricing Nelnet engaged in risk based lending by lending high amounts with no proof of ability to repay Nelnet is a contractor under Department of Education and must follow those contractual guidelines 3.Inflated Fees and Charges Nelnet did not disclose fees and credit effects to lender Nelnet has inflated interest by changing fees, Interest, payloads nd notices without knowledge to clients 4.Loan Flipping Nelnet bought the Loan and violations d FDCPA practices when buying it. It so packaged it as a 10 year repayment plan without the risk that only 1 missed payment could derail this plan Nelnet is a Lender and on Behlaf of Department of Education this is a contractual violation 5.Asset-Based Lending Nelnet sought to give maximum amounts as opposed to tuition only packages to lender Nelnet as a contractor bought or collects debt under same predatory loan guidelines that Department of Education must follow 6.Reverse Redlining Nelnet targeted off-site non traditional student for large loans without suggesting any guidance of effects of these large loans The were negligent by not negatively effecting Department of Education of Collection and Targeting Effects based on the reseach
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-13
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: PAID OLD LOANS IN FULL, BUT THEY ARE STILL REPORTING NEGATIVE DESPITE BEING OVER 10+ YEARS OLD. HAVE FILED DISPUTE WITH CREDIT BUREAUS BUT WITH NO SUCCESS.
Company Response:
State: CO
Zip: 811XX
Submitted Via: Web
Date Sent: 2018-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-13
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Multiple tradeline-credit reports of the same student loan disbursement by two or more loan servicers [ =tradeline reporters ] are unlawful being duplicate reports of one loan by one-and-the-same lender ( here, XXXX XXXX XXXX ). That is, it is unlawful for one lender, XXXX XXXX XXXX, to duplicate credit report the same loan simultaneously through more than one of XXXX XXXX XXXX subordinate/agent loan servicers, here, coincidental credit reports of one loan by both NELNET and XXXX XXXX. The lender for my federal student loans, legally distinct from mere loan servicer, is identified for each of my federal student loans in the National Student Loan Data System ( hereinafter, NSLDS, respective loan photocopy record pdf attached ). Duplicate loan reports by a single lender, Department of Education, are unlawful because duplicate loan reports double/more-than-double borrowers credit-reported-debt for each loan duplicated in the borrowers credit report. The borrower is not liable to pay unlawful duplicate-credit-reported debt, but said illegal duplicate report materially adversely impacts said borrowers credit worthiness ( higher interest rates, less favorable loan terms, etc. ), and lowers credit score. In my case, duplicate/triplicate-loan-servicers ( s ) -reported student loan debts make it impossible for me to obtain even minimal new credit from any bank/lender, i.e. despite no adverse credit act in my life, and middle class US-government-paid income, I am denied any new credit. Reproduced below are the duplicate reports by NELNET ( prepayment loan servicer, i.e. no payment was owed to NELNET/no payment was made to NELNET ) and XXXX XXXX ( hereinafter, XXXX, current loan servicer, to which repayment installments are made monthly ) of same disbursement/student loan reported in my most recent, XX/XX/XXXX, XXXX, XXXX and XXXX ( hereinafter, Credit Reporting Agencies or CRAs ) Credit Reports : ( See two tradeline pdfs attached from NELNET and XXXX. ) It is evident from these two tradeline-reports within one CRA credit report for the same {$20000.00} student loan disbursement, that my actual legal liability ( now after 76 monthly payments to FEDLOAN ) on said loan is less than {$11000.00} ( 3 payments through XX/XX/XXXX, not shown ). Nonetheless, NELNET, a former servicer/never lender not owed any payment, illegally duplicate reports this oneXX/XX/XXXX student loan, so my credit report currently reflects more than {$31000.00} debt for said one loan, more than {$20000.00} of which is NELNETs fictitious unlawful duplicate reported debt I do not now/never owed. I have repeatedly disputed said unlawful duplicate reporting of my student debt to CRAs and NELNET, to no avail. To date, CRAs temporarily delete NELNETs disputed tradeline then illegally reinsert it at NELNETs unlawful oft repeated request. As legal lender and principal of both its agents, NELNET and XXXX, XXXX XXXX XXXX obviously bears ultimate legal responsibility for the actions of loan servicers acting in clear violation of federal law for benefit of XXXX XXXX XXXX.
Company Response:
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-12
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Hello, I'm trying my best to pay for student loans but I'm have so much financial problems. First and foremost I wanted a better education for my future which is not a cliche of the institution I was attending XX/XX/XXXX at XXXX XXXX Florida a new program for XXXX program. I was already a XXXX certified XXXX XXXX. I filled out a 3rd party application and XXXX called me and surprised me because I knew who they where. The counselor made me come and take a test. She said I passed and would start program that summer. I was XXXX and stupid for falling for a uncredited school. When I started the director of XXXX ph.d admin quit. The whole staff was shocked but reassures that program will keep going because we needed to do prerequisites first. I already had 30 credits from XXXX XXXX Florida XXXX college that did and some not transferred. They said I needed to take more of there classes. They said I would be done with rn program XXXX. I failed a class which they held be back 6months and made me waste more money for doing everything again and all the instructors started to quit. I was having hard time understanding what was going on, I went to the counselors to quit but they made me stay and scared me that I would have pay XXXX $ a month which I at the time while in school XXXX $ a month I was paying already I kept asking them why because I took financial aid out for the classes they denied me XXXX XXXX and said it was short few XXXX dollars and they pocketed my XXXX XXXX I had a gut feeling. I was working so hard night shift, in XX/XX/XXXX they pressured me to sign up to take more classes for summer so I did my mistake I should have left because I was held back made me wait 6months away from school so I start with new students At this time I found out I was a father and I was very busy and having trouble at school and home.I started to miss classes and by XX/XX/XXXX I was being targeted because I was failing. I didn't want to give up because i have a son on the way and i needed this degree to support my family for the future now I was close to start my XXXX and by XX/XX/XXXX more instructors left and almost all staff. I went to ounsleros and they said be patient everything is fine. I wrote them a letter withdrawing from school because I couldn't handle being there 8 hours mon thru f riday learning nothing taking same classes and the instructors gave everything passing grades and targeted students who were speculating if that school was fraud. I left XX/XX/XXXX i didnt graduate or get a diploma degree one week later I got a mail card copy from XXXX XXXX saying I owe them personally XXXX dollars and I needed to make payments directly to the school and I did not for the 30 days and I got another paper in the mail that said it went to collections but I called them worried an back and said I thought I borrowed from FAFSA student loans they said I did and the classes I took were expensive and fought with me. A year later I went back to XXXX college and the new school said the XXXX will not transfer credits ecause none of them matched to real prerequisites of college and was holding my finiancal aid hostage so i appealed at new school i have documents of everything didn't mind because i knee the student loans would go deferment even though i made payments. then XX/XX/XXXX or XX/XX/XXXX all of XXXX closed because of fraudulent practices of the school. I was devasted when I found out because many people were helpless like me. I was so scared so I went all over online found forms to file to get that phony school loan from XXXX discharged I filed so many forms and I got no help. I even called my student loan servicer and they said couldn't get it discharged because I had to be in school still at that time. I would beg from the bottom of my heart if you could please help me with this process. I'm having a hard time paying for XXXX students loans when that school seizes to exit and I have no degree from them. No school on this planet is willing to take the.credits from them. I'm XXXX now trying to be a better man than I was by asking for the help I gave up in because now I'm restricted from life.
Company Response:
State: FL
Zip: 320XX
Submitted Via: Web
Date Sent: 2018-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A