Date Received: 2018-06-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: These student loans are under federal fraud investigation that i have filed with My State, the XXXX and Department if education. These matters were placed on hold by President Trump and the Department of Education for over a year. These fraudulent loans giving under false pretenses i want removed from my credit or placed in dispute status until the matter has been resolved. The Department of Education already denied over 12000 applications that had no bearing and i was not one of them. I want my credit report reflecting this as these are having a negative impact and have not yet been deemed legally binding.
Company Response:
State: NH
Zip: 030XX
Submitted Via: Web
Date Sent: 2018-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-02
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This company continues to violate the XXXX Finance Code by not providing a surety bond for nelnet or themselves. As such, I am seeking legal advise from XXXX XXXX XXXX XXXX to legally pursue this matter further. The finance code is very specific and both companies continue to violate it. This company has repeatedly failed to provided their right to lawfully collect in the state of XXXX. They are required to get a surety bond. No one had provided this which is required under the XXXX Finance code. I will continue to file a complaint until this is removed from my credit or this company proves they are legally authorized to collect in this state. XXXX Finance Code 392.202 and 392.101 This company is headquartered in the state of XXXX. I am a XXXX resident. This company is fraudulent and illegally collecting in the state of Texas. I also do not show this credit bureau has a valid surety bond to collect in the state of XXXX. Nelnet hasn't produced info. I want this removed from my report immediately. I want the {$10000.00} fee paid for each day this continues to remain on my report per the code. I have failed a complaint with the XXXX Attorney General 's office. Attached is the complaint for both companies.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-01
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I consolidated my loans in XX/XX/2011 and they are now being serviced by Nelnet. Their online system is terrible and there is no way to accurately track where my payments are going. The way my monthly payment is allocated changed in XX/XX/XXXX, and I did not receive any notification. The people I have spoken to indicated it may have been sent electronically, I received no email and there is nothing available in the online portal. I have also begun making extra payments, and they are not being allocated in the manner that I directed. Every time I call and speak to a different person, I get a different answer about how my loan payments are being allocated and why.
Company Response:
State: PA
Zip: 19446
Submitted Via: Web
Date Sent: 2018-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-30
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: 10 accounts are showing closed on my credit report as of XX/XX/2011. The loan amounts were paid and I asked the company to remove the accounts from my credit report as it has been over 7 years since the last time reported and over 11 years since I attended XXXX University. The company has failed to honor my request or respond and it is causing problems with my credit report and showing that I have all these account with Dept of Education and Nelnet when I don't.
Company Response:
State: GA
Zip: 306XX
Submitted Via: Web
Date Sent: 2018-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-30
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I make my student loan payments every month with no problems. I'm grossly misinformed as to what Nelnet is doing with my student loans. One day Im told I qualify for a payment thats manageable and then the next Im told Im on a payment plan that the payments go up after a certain amount of time because Nelnet thinks Im making more money each year. So I file paperwork that shows the XXXX XXXX XXXX I work for still pays me the same if not less than what I made 4 years ago. So Nelnet decides to not only go ahead and increase my payments and also not tell me about the increase. Then they harass me with emails and phone calls telling me Im past due and refuse to fix it and bring my student loans up to date. They are threatening my credit, they are threatening my stellar repayment record. Nelnet needs to get their head out their XXXX.
Company Response:
State: AZ
Zip: 85286
Submitted Via: Web
Date Sent: 2018-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-29
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: XX/XX/XXXX, I requested a student loan consolidation with NelNet XXXX XXXX XXXX. XX/XX/XXXX the consolidation was said to be updated and completed. This update reflected with XXXX and XXXX. However, XXXX reported my consolidated debt of {$47000.00} and also the accts that were to be consolidated, which also totaled {$47000.00}, to appear that I have a total of {$94000.00} in debt with NelNet/ XXXX XXXX XXXX . I began to reach out to both XXXX and Nelnet and both gave conflicting information. Nelnet would tell me that they have sent an update to XXXX to reflect that all individual accounts were consolidated but XXXX would state that they have not received any information from Nelnet. Now, XX/XX/XXXX all three bureaus are shows duplicate debts owed as the accounts that were once closed and consolidated are now showing open again. This process is costing my children and I shelter as we can NOT finding suitable housing to live because of this issue. Nelnet has made false promises over and over again to resolve issue but yet have done so. I have pleaded with them to correct this issue and have explained that because of their error my family and I are now XXXX. No one has helped and this is become emotionally unhealthy for me and my children. I am demanding that they remove all closed accounts permanently from all three credit bureaus as they have failed to properly update. WE ARE XXXX DUE TO THE NEGLIGENCE OF NELNET/XXXX XXXX XXXX.
Company Response:
State: FL
Zip: 32218
Submitted Via: Web
Date Sent: 2018-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-29
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I responded Yes ( put my loan in forbearance ) to Nelnet 's automatic text message system when I missed my payment date. I have had friends do this and they told me that is all they had to do so I assumed I was okay. Approximately 90 days later, I get a credit monitoring alert on my credit card saying I had a multiple accounts being reported 90+ days late. Come to find out, it was Nelnet not claiming I was in forbearance. I immediately put my loan in forbearance to prevent any more negative action. Nelnet claims I did not do this. I have no record of this text message. I tried to obtain it from XXXX but too much time had passed. I do not understand this logic. I had and still have plenty of forbearance time left, why would I not put my loan in forbearance if I had time left?? All I can do is continue to file report after report, I can no longer afford to have this on my credit profile.
Company Response:
State: SC
Zip: 29745
Submitted Via: Web
Date Sent: 2018-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-29
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: On XX/XX/XXXX I was alerted by XXXX that my address had changed to a XXXX XXXX located in a different state. Since I have never lived at this address I became extremely concerned. However, I also recognized this address as the same city and state my ex husband lives. In speaking with XXXX, I learned that it was the Federal organization, NelNet, where my student loan is, who reported this address to the credit bureaus. I went on line to my NelNet account, and sure enough, someone had changed my address without my knowledge or my consent. I immediately contacted my ex by text message, and he did confirm that he had been receiving Nelnet mail at his address in my name. I spent several communications with Nelnet to have my address changed back to the correct address. When making my most recent payment, on line, I noticed that my account address had been changed again to a different address which is also connected to my ex husband. Although my ex husband is a co signer to my NelNet loan, I am the primary loan holder and the information is in my SSN. The divorce does not allow my ex husband to be an authorized payer within the Nelnet account. He must submit his payment to me and then I make the monthly payment. In speaking with a NelNet Adviser my concern for the seriousness of this situation was minimized and he even insulted me by referencing my complaint as " bickering '' with my ex husband. When I asked the NelNet Advisor if someone from NelNet could contact me whenever someone tried to change my address by phone, he said " No. '' In addition to my credit reports, my NelNet 's personal tax info now has my ex husbands address on it. I spoke with the post master in the state where I live, and he was able to provide me with a print out of my forwarding address requests, which confirmed that I never lived at the address in question or made a forwarding request for it. The post master explained that since I'm receiving all other mail at my correct address, someone from that address must have contacted NelNet by phone and made this address change directly with them. To do that they would need to know my full birth date, or even possibly my SSN to make those changes over the phone. Since NelNet refuses to accept any responsibilities in the role they played in this, and since the credit bureaus won't allow me to dispute an address you never lived at until you resolve it with the creditor, I'm at a loss as to what to do next. Can you please contact me to tell me what I can do to resolve this and to protect myself from this organization? Thank you.
Company Response:
State: WI
Zip: 53590
Submitted Via: Web
Date Sent: 2018-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-28
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Nelnet engaged in Predatory Loan Practices. 1.inadequate or False Disclosure Nelnet hid or misrepresents the true costs, risks and/or appropriateness of a loans terms They sent multiple letters with different payment amounts and have admitted to doing so 2.Risk-Based Pricing Nelnet engaged in risk based lending by lending high amounts with no proof of ability to repay 3.Inflated Fees and Charges Nelnet did not disclose fees and credit effects to lender 4.Loan Flipping Nelnet bought the Loan and violations d FDCPA practices when buying it. It so packaged it as a 10 year repayment plan without the risk that only 1 missed payment could derail this plan 5.Asset-Based Lending Nelnet sought to give maximum amounts as opposed to tuition only packages to lender 6.Reverse Redlining Nelnet targeted off-site non traditional student for large loans without suggesting any guidance of effects of these large loans
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-25
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: To Whom this May Concern- I had my federal student loans previously with XXXX and I consolidated with Nelnet on XX/XX/XXXX with payment of {$380.00} I was paying my student loan on time and was current with Nelnet up until XX/XX/XXXX. My family had some financial hardship and I had to make a decision to place my student loan on a forbearance until XX/XX/XXXX. I then saw on XXXX some news, regarding school loan servicers, Nelnet and XXXX, in hot water with multiple complaints with consumers. On the article they had a number for a third party that stated it could help lower your payments. I called and it sounded like a great idea. I only had to make 5 monthly payments of {$230.00} and then my new payment would be an estimated {$90.00} for 20 years and then the rest of my loan would be forgiven. I did sign the contract and then cancelled immediately because I felt as if it was too good to be true. I called to verify my cancellation and also spoke with a manager that confirmed I was on approved for the Pay as You Earn plan. Basically pay the 5 monthly payments of {$230.00} and then 20 years of $ 90 monthly payments and then the rest of my loan was forgiven. She assured me that this program was offered on StudentLoans.gov. Below is the verbiage from the third party welcome letter. XXXX, It was a pleasure speaking with you, and thank you very much for taking the time to speak with me regarding your Student loan options. We provide assistance to borrowers with federal student loans by helping you navigate the myriad of available programs designed to provide financial assistance. We will guide you through the steps necessary to apply and qualify for your benefits with the U.S. Department of Education. We are dedicated to helping people take advantage of U.S. Department of Education approved Direct Consolidation Loan programs. With these programs some of the benefits include : one lender, one payment, fixed rate, a lower payment and/or possible loan forgiveness. I would be happy to assist you in our prescreening process to determine your eligibility for loan forgiveness & consolidation programs. For general information, you may view our website at XXXX XXXX XXXX/ For specifics please call me on my direct number ( XXXX ) XXXXXXXX. There is no cost or obligation to determine whether any of these U.S. Department of Education sponsored programs can benefit you. Listed below are many helpful links about receiving student loan benefits : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : REVIEWS & COMPLAINTS XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NELNET XXXX XXXX XXXX XXXX XXXX | Senior Loan Advisor XXXX XXXX XXXX XXXX XXXX Office : XXXX | Fax : XXXX XXXX XXXX XXXX The information contained in this electronic transmission, and any attachments, may contain CONFIDENTIAL information. The information is intended only for use by the addressee named above. Any unauthorized use, disclosure, dissemination or copying of the contents of the information and any attachments contained in this electronic transmission is strictly prohibited. If you are not the intended addressee, please notify the sender immediately and delete this message. I did reach out to the customer service of the Department of Education and they did take down my complaint regarding the third party agreement that was offered. I was told I could just apply on studentloans.gov in order to try to get a lower payment. I did go on and apply on studentloans.gov around the end of last month, XXXX. I reached out to Nelnet via messenger today and asked for an update regarding my application. This was her response : " The plan has been processed and your monthly payment is {$500.00} and is effective XX/XX/XXXX. '' " You are on the revised Pay As you Earn Repayment Plan. Signing the application and submitting it is requesting to have the payment recalculated ''. You're interest rate is 6.25 % ''. My previous interest rate was 6.13 %. According to my account information on Nelnet 's website, my payment for the first year will be {$500.00} and then for the rest of the term it will be {$700.00}. The customer service rep did not mention this jump in payment. This is not lower than my current payment. I understand that interest accrues till when you put your loan in a forbearance. So, I thought that was why, but I asked her and her response was the following : " No, as only {$110.00} of interest was from the forbearance. '' " The payment plan is based on the income and family size. '' I am beyond frustrated at this point. Why would I want to agree to a higher payment if I was trying to get a lower payment?? It makes no sense that I was not able to agree or decline to the higher payment. I would think if a person were applying to an income based repayment plan for the goal of lowering my payment, how increasing my rate and payment makes any sense. I told the lady from Nelnet that I would be contacting the CFPB and she immediately said she could try to qualify me for 2 other options. One option was to lower my payment to {$430.00} and extend my term to 25 years. It is called the E xtended Standard Repayment Plan. The second option was called the Extended Graduated Repayment Plan, the payment starts out at {$330.00}, then {$350.00}, then {$370.00}. the payment increases 15 % every two years for 25 years. At the end of the term my payment would be {$640.00}. I wanted to file a complaint because I think this process is very unfair and almost abusive to the consumer. Not allowing me to review the new terms and agree or disagree is not okay. I feel that including a spouse 's income because we filed jointly and then he or she is not responsible for the loan at any point, makes absolutely no sense. If my husband left the picture, I would have to pay this loan myself. Obviously, it would be life change so then I would have to re-apply would probably get a lower payment. If something happens to me, such as death, the loan goes away. He isn't held responsible so his income should not be used, in my opinion. I also don't appreciate that I can't get a lower payment to what fits my income but people who don't make any money and live off the government ( which also comes out of my checks every month ) can go to school for free. I should have had XXXX kids right out of high school and been a single mom so I could have went to school for free. This whole process is backwards. I worked very hard for my degree and I will basically be struggling though life financially because I am not qualified for a lower payment to fit my needs. I have XXXX kids and work a full time job. I have a mortgage, car payments, utilities, diaper and formula bills ( no state assistance ), grocery bills, etc. I am not asking for a free ride, I'm asking for some assistance. I am asking that someone really re-evaluates the approval process or create a program for individuals who need a plan for that fits their specific needs. My husband does not have any school loans. He was in the military for 8 years. Below is my exactly how much I am actually paying towards this loan and all the interest Nelnet is collecting. Group Details Loan Type DIRECT LOAN CONSOL Interest Rate 6.125 % Outstanding Principal Balance {$63000.00} Unpaid Fees/Other Charges ( if applicable ) * {$0.00} Unpaid Interest to be Capitalized {$1900.00} Interest Not Capitalized {$310.00} Estimated Interest Accrual Over Loan Term {$25000.00} Interest Paid as of XX/XX/XXXX {$4300.00} Total to be Repaid {$91000.00} Repayment Schedule and Terms Your Group H is in the Revised Pay As You Earn Repayment plan. This repayment schedule is set to begin on XX/XX/XXXX**. Payments Regular Monthly Payment Amount XXXX - XXXX {$500.00} XXXX - XXXX {$700.00} Please help!
Company Response:
State: NE
Zip: 680XX
Submitted Via: Web
Date Sent: 2018-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A