Date Received: 2019-10-22
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I graduated in XXXX with a XXXX 's in XXXX XXXX from XXXX University in XXXX. I got my XXXX degree from XXXX XXXX in XXXX Iowa.I left graduate school with just over XXXX XXXX in loans, with an interest rate of 7.63 percent. I have worked for non - profit organizations throughout my career XXXX - current. My loans were initially consolidated at the 7.63 percent interest rate. At the start of my career my loans were in deferment because I was making XXXX dollars an hour and could not afford the XXXX dollar plus payment. As such, I inquired multiple times about the public loan forgiveness program program. I was repeatedly told that I did not qualify for the program despite working in for XXXX XXXX XXXX and being a XXXX XXXX XXXX. Over the past 8 years I have consistently made payments to NelNet on the income based program. I was married for 7 of the 8 years and in a two income household paying XXXX dollars a month. I had a divorce last XX/XX/XXXX, and am now supporting my XXXX children on a single income. When I reapplied for the IBR program XXXX XXXX, my payment jumped to XXXX plus dollars. I did get a raise and had to start working more hours post divorce. This money, over XXXX , was taken out of my account and I was not aware the amount was set at that rate. Nelnet stated they communicated with my via my inbox on the Nelnet website, I did not get the communication. Subsequently, I placed the loan in deferment and was told by Nelnet that if I re consolidated the loan I would be eligible for the Public Loan Forgiveness Program, but would LOSE ALL THE TIME I HAD PAID IN!! I had inquired MULTIPLE TIMES OVER THE PERIOD I PAID TO NELNET ( 7 years ) ABOUT CONSOLIDATING AND APPLYING FOR PUBLIC LOAN FORGIVENESS PRIOR TO THIS EVENT!! I was repeatedly told I was not eligible. My IBR application to the department of education ( XX/XX/XXXX ) for PLF did not qualify due to errors on the form made by my employer. I submitted the application today,XXXX, and I called the US department of Education about the decline letter ( XX/XX/XXXX ). I also asked about why now I was able to consolidate my loan and apply, when I should have been able to do this when I got out of XXXX XXXX or at the very least over the past 7/8 years. I believe the Department of Education employee number was XXXX - This person shared that initially, XXXX, I was not eligible because the type of loan ; however, she informed by that the regulations were changed about the type of loan I had and that I actually HAD BEEN eligible to re consolidate and apply for PLF. Aside from the egregious misinformation given by Nelnet, My loans are now XXXX XXXX dollars with an interest rate of 7.63 percent and I CAN NOT PAY even the interest on the loan and continue to have a home with a mortgage and all the other bills that caring for a family requires. I was told by Nelnet that the federal government sets income guidelines at the poverty limit for people holding student loans. While this may be the case, I would be held to that standard without being afforded the other benefits of living at the poverty line : federally funded health care, food stamps, public house, childcare assistance. In addition, over this most recent time of reapplication for IBF, each time I would call Nelnet about my payment I was given different information as to what was needed and the criteria used for setting IBR. In sum, My current student debt is XXXX $ the interest is 7.63 percent. I am a XXXX XXXX XXXX working two jobs and I am not able to manage this debt. Had I been given the correct information by my loan servicer, Nelnet, 8 years ago I would be nearing the end of the repayment under the Public Loan forgiveness program. I am entering another period of having to apply for income based program and am sure I will have to place the loan in deferment while a reasonable payment is set, at this point I do not know what to do about the loan and need assistance. I was not given accurate information to make appropriate financial decisions and these loans are and will impact my day to day life for the duration of my life.
Company Response:
State: OH
Zip: 43015
Submitted Via: Web
Date Sent: 2019-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-22
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I have a late 90 days remarks and there are no prior late remarks on these account number XXXX XXXX and XXXX.
Company Response:
State: MA
Zip: 02301
Submitted Via: Web
Date Sent: 2019-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-21
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On XX/XX/XXXX I called Nelnet, my student loan servicer to set up an automatic payment. I am still a student, and when I tried to do this on their website it said I could not because, currently being in school means I don't have a due date, and therefore no need to make payments. When I called Nelnet the customer service representative took the time to ask his superior if he could help me set up an automatic payment, the answer was no. He told me I could set up bill pay through my bank. When I asked him for help to do this, he said he didn't really know how it works, I should contact my bank.
Company Response:
State: MT
Zip: 59801
Submitted Via: Web
Date Sent: 2019-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-21
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I tried to pay off the highest interest loans with direct payments, but they were reversed and applied to lower interest loans in different amounts. I asked to have the account audited, but it has been 1 month with no action, response, or communication. The loan valid has not changed in 3 years despite paying 20 % of the total loan value.
Company Response:
State: FL
Zip: 33463
Submitted Via: Web
Date Sent: 2019-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-21
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I consolidated all my XXXX loans and it is still showing up on my credit report as active.
Company Response:
State: IL
Zip: 611XX
Submitted Via: Web
Date Sent: 2019-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-20
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: nelnet who is the servicer has reported the 120 days late on my credit file the information is incorrect for the reason i have made many attempts to get information on the account. the amount due has been satisfied and when i challenged the validity of the account in retaliation they slapped a 120 days late on my account is this a deliberate form of harassment and a attempt to destroy my credit worthiness that i have worked hard to establish.
Company Response:
State: CA
Zip: 92028
Submitted Via: Web
Date Sent: 2019-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-20
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have no problem with my NELNET student loans, other that to claim that NELNET automatically posted my student loans as 90 days late, while the four accounts were in deferment. I would appreciate full disclosure from NELNET to clean up my payment history and delete the negative payment history altogether. This violation s purely against my rights under the Fair Credit Reporting Act as well as the Fair Debt Collection Practices Act. The negative payment histories on all four accounts must be erased immediately and permanently.
Company Response:
State: MA
Zip: 01109
Submitted Via: Web
Date Sent: 2019-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-19
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that NELNET XXXX has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to mis-report. More confirmation of the aforesaid item too. My proper request must over, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-19
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that XXXX XXXX XXXX has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to mis-report. More confirmation of the aforesaid item too. My proper request must over, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks! Nelnet took over this loan from XXXX XXXX XXXX XXXX for two accounts. XXXX XXXX XXXX XXXX is still reporting as a duplicate when it should of been consolidated with Nelnet credit file. I was also forgiven on these loans earlier this year due to that I am XXXX veteran.
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-19
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that DEPT OF ED/NELNET has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to mis-report. More confirmation of the aforesaid item too. My proper request must over, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
Company Response:
State: NV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A