Date Received: 2019-11-03
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Department of Education continues to increase payments on credit file. Currently enrolled in XXXX XXXX XXXX XXXX XXXX. Account is currently in Forbearance. Made several Attempts to resolve with company.
Company Response:
State: PA
Zip: 17055
Submitted Via: Web
Date Sent: 2019-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-01
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that DEPT OF ED/NELNET has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to mis-report. Moreconfirmation of the aforesaid item too. My proper request mustover, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
Company Response:
State: NV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-01
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Incorrectly is still on my credit report ; Please remove the accounts as requested previously. All of these were already dismissed via XXXX claim etc // Should've been removed YEARS ago. Thank you for your help.
Company Response:
State: NV
Zip: 89113
Submitted Via: Web
Date Sent: 2019-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-31
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I noticed that my credit reported on XX/XX/2014 - XX/XX/2014 for my USDOE/GLELSI and Nelnet account of a total of XXXX. I want you to know that I understand my financial obligations, and if it werent for a job lost during the year of 2014, Id have an excellent repayment record. I made a mistake in falling behind, but since then, I have taken control of my finances and now that I have established a great understanding of being financial literate circumstances have changed.
Company Response:
State: WI
Zip: 53208
Submitted Via: Web
Date Sent: 2019-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-31
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I received a letter on XX/XX/19 stating i was in delinquency for not making payments although I had already spoken to an advisor stating I can only make {$50.00} payments. I reached out via phone on XX/XX/19 Nelnet expects me to pay over XXXX dollars for a monthly payment when I explained my financial situation i was told i still will need to pay my balance. I was not offered about options until I asked what else I can do, the advisors were rude and not well informed. I have been sending payments for years, the manager was no help and was rude as well. I have been making payments for years on what i can afford I will like to pay towards my balance but reasonable amounts not an amount that will leave me stressed or more in debt. The original advisor I spoke too did not follow the proper protocol process now my account is in delinquency although I have been sending my monthly payments every month like I have been expected too.
Company Response:
State: CT
Zip: 06320
Submitted Via: Web
Date Sent: 2019-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-30
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: - In XXXX, I called Nelnet to let them know I was going to take one class in the summer and would go half time in the fall. They advised me that they would " place my payments on hold '' and that would keep my payments on hold but accumulating interest until my I went back to school at least half time. - During the summer, I took 1 class. - In XXXX, I called them back to let them know I had started classes again in the fall just as I told them in XXXX. I started classes half of the time on XX/XX/19. To my surprise, they told me I had been delinquent for over 90 days as the school had reported in the summer that I was attending less than half of the time. I explained this was correct but in XXXX when I called I had been placed " on hold '' accumulating interest ( forbearance ) until the fall that when I was going to enrolled in a half of the time status. So pretty much what they did is that the 1 class I took over the summer had overridden the " forbearance '' they argued back and forth and explained what all the " hold '' terms meant. They blamed the school for providing wrong information. I explained the information was not wrong but Nelnets failure to proceed as they should, caused this confusion. - The reported a 90 day past due to the credit bureaus for all 15 accounts and ruined my credit from the high 700s to the lows 500s! - The provided me erroneous information in XXXX, they ignored and bypassed this request despite my call. They did have record of the call but no " enough '' documentation.
Company Response:
State: FL
Zip: 33486
Submitted Via: Web
Date Sent: 2019-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-30
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I had a payment of XXXX due on XX/XX/2019. I submitted my payment from an XXXX educational award on XX/XX/2019. It took XXXXwo days to process and shows my payment was accepted by the institution ( Nelnet ) on XX/XX/2019 at XXXX. However, it is now XX/XX/2019. Nelnet continues to refuse to update my account to reflect the payment they received 5 business days ago. Now my account is past due.
Company Response:
State: AZ
Zip: 86001
Submitted Via: Web
Date Sent: 2019-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-29
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Good afternoon, My student loans were previously with XXXX XXXX.They were transferred to Nelnet in 2019. While with XXXX XXXX, these student loans were consolidated into one repayment account. Nelnet immediately created separate repayment accounts without cause or explanation. While with XXXX XXXX, these student loans were repaid based on income. Upon transfer to Nelnet, these student loans have been approved for income-driven repayment. All necessary income information was submitted directly to Nelnet from the IRS via the Federal Student Aid website. Nelnet has illegally driven these loans into forbearance/deferment, and requests for explanation have gone unanswered. I have repeatedly requested the following : 1. Loan consolidation ( as per the previous provider ) 2. Income-driven repayment ( These loans have been approved for income-driven repayment for 2019. ) My letters and e-mails to Nelnet have gone unanswered. These loans have been illegally unconsolidated and have been illegally driven into forbearance/deferment. These are not my wishes. A student loan attorney has recently been contacted. The attorney has advised me to contact the Consumer Finance Protection Bureau prior to legal recourse. Please contact me at your earliest convenience about the best course of action. Thank you.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-29
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: I was shocked when I reviewed my credit report and found 120 days late payment on the dates XX/XX/XXXX to XX/XX/XXXX. I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.
Company Response:
State: GA
Zip: 31605
Submitted Via: Web
Date Sent: 2019-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-27
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: XXXX refuses to remove a federal Stafford loan that was approved for XXXX Discharge on XX/XX/XXXX and met the 3-year post-discharge monitoring period on XX/XX/XXXX. Nelnet, the loan servicer for the U.S. Department of Education stated by letter that the loan would be reported to credit reporting agencies as discharged. XXXX continues to report the loan as an unresolved dispute, not specified. Furthermore, since the loan was connected to a proven fraudulent student loan history that is massive known fraudulent signatories and a wrong university I never attended, I requested that the loan be removed from all credit reports and not re-posted. Additionally, XXXX re-posted a phone number that was disconnected more than 3 years ago after removing it and informing me by letter that no phone numbers would be put on my credit report. I asked all credit reporting agencies to not post any phone numbers to my credit reports since I change the number frequently, sometimes 4 times in a month. All credit reporting agencies have compiled with the request to remove outdated, inaccurate information, and also, removed the student loan that is no longer subject to monitoring and thus no longer subject to being reported - every credit reporting agency except for XXXX. The other credit reporting agencies, including XXXX, are reporting correct up-to-date information, no phone numbers, and removed the loan that is connected to massive fraud.
Company Response:
State: AR
Zip: 716XX
Submitted Via: Web
Date Sent: 2019-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A