Date Received: 2020-04-03
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Submiited several income-based repayment applications, and for some reason, my payment keeps going up and down. I work as an XXXX XXXX at two community colleges ( see the attached pay stubs ). Nelnet consistently miscalculates my income-based student loan payment amount. I want the CFPB to file a lawsuit against Nelnet and havr an independent auditor to check the work of their staff overseeing income-based loan payments.
Company Response:
State: NC
Zip: 27215
Submitted Via: Web
Date Sent: 2020-04-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-03
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: My name is XXXX and I am the XXXX for XXXX XXXX, He was judged to be XXXX XXXX XXXX XXXX in XXXX. He had held Student Loans from his time at XXXX XXXX and I had received a letter from Nelnet stating that his loans were going to be considered in default. I filed an application for Discharge due to XXXX being XXXX XXXX XXXX XXXX and provided them with his award letter ( as the letter I received requested so that the discharge process could begin ). They denied it stating they needed further information. I provided them with numerous medical records including his XXXX and XXXX XXXX XXXX XXXXt report ( which also included his XXXX XXXX XXXX Score ) that the SSA judge who granted XXXX XXXX XXXX XXXX XXXX had assigned controlling weight to the opinion of the Dr. who completed it as it was also deemed to be consistent with the opinions of two other Ph.D 's who had also examined him ( page 7 of Fully Favorable Award Notice ). Nelnet again denied the discharge stating he did not meet the criteria. Next they stated if I wanted to appeal, I would have to provide them with a Benefit Planning Query from SSA and that he would qualify if it " shows that your next scheduled XXXX review will be 5 to 7 years or more from the date of your last SSA XXXX Determination '' ( verbatim quote taken from page 1 of their XXXX Discharge Application ). The XXXX XXXX XXXX was obtained, and showed that he is not due for an examination until XXXX, 6 years from the date of his XXXX Determination. I received another denial letter. I called Nelnet and asked them why it was denied when it can clearly be seen that it will be 6 years from the date of his Determination ( withing the 5 to 7 year range as stated on their own application ). The girl I spoke to said " No, he's getting reviewed in 2 years so he's denied. '' After attempting to explain to her that the language of their form is rather clear she stated " Look, we aren't allowed to do the addition and subtraction of years, they just tell us to look at whether the form has a 5+ or a 7+for review cycles, if it says anything else then it's denied ''. I asked her if that's the case then why not state that on the form instead of stating that it is from the Date of Last Determination, those are two very different things. She became increasingly rude and hostile on the phone and stated that if XXXX " really is XXXX then have his doctor fill the form out and send that to us ''. I stated I had sent them medical records as well as the complete Fully Favorable Decision of XXXX XXXX XXXX XXXX which has not only all of the information as they request on their form, but in far greater depth and detail regarding the scope and severity of XXXX 's XXXX, far more detail than they would receive from a single page form. She responded with " Yeah, but if it's not on our form then it won't get read. Anything else? ". They are already garnishing XXXX 's XXXX, and with what little he receives this places an undue amount of stress and hardship on an already difficult situation. He has medications for his XXXX XXXX that we have to fight his insurance every year to cover, otherwise they would be in excess of $ XXXX per Month. XXXX was injured in the prime of his life through no fault of his own and has been never been the same and never will be again. For him to be in such a vulnerable and sensitive state and in need of relief, which is what XXXX Discharge programs are supposed to be for, only to be denied time after time after time, even after sending along documentation that if one were to be bothered to read for only a moment or two could plainly see that he will never re-enter the workforce or live the life he had before. Instead Nelnet has done the very thing that could make his living situation worse.
Company Response:
State: FL
Zip: 324XX
Submitted Via: Web
Date Sent: 2020-04-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-03
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Current lender bought private student loans that were included in my bankruptcy which was discharged and closed XX/XX/16. My current loan balance ( Nelnet ) still includes the loans that were discharged ( XXXX ) including interest and fees. So my current student loan balance is incorrect because it reflect loans that were private discharged through bankruptcy. Not all loans were discharged just a few but the ones that were never removed from total balance when sold to Nelnet.
Company Response:
State: AZ
Zip: 856XX
Submitted Via: Web
Date Sent: 2020-04-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-01
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: On XX/XX/2020, I was granted a hardship forbearance from First mark Services/XXXX XXXX student loan payments for a two-month increment. I spoke on the phone with a representative who confirmed I was eligible for a two-month hardship deferment. The representative assisted me and filled out an application through their internal system that was subsequently approved. I received letters in the mail confirming that I was approved, which I have attached to this form. The letters are dated XX/XX/2020. I received a call on XX/XX/2020 from XXXX XXXX XXXX, informing me that my loans were in collections ( I am not 100 % sure of the relationship between XXXX and First mark, but my understand is that Firstmark administers the loan payments on XXXX behalf ). XXXX was not aware of my hardship forbearance and transferred my call to Firstmark services. Firstmark services informed me that my hardship forbearance had been incorrectly approved. They informed me a denial letter was sent in the mail on XXXX XX/XX/2020, and I should receive it soon. Firstmark informed me they had not sent any emails, but had attempted to contact me by phone 3 times. Firstmark services informed me that I did nothing incorrect, and that it was an error on their end that resulted in my hardship being approved. I asked if they could honor it, since I have documentation stating I was eligible and granted the hardship forbearance, and they informed me that the decision was made by XXXX XXXX, and they could not approve it. XXXX XXXX logo is on the letter that affirms my complaint hardship forbearance was approved.
Company Response:
State: TX
Zip: 76108
Submitted Via: Web
Date Sent: 2020-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-01
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Department of education/ Nelnet has been reporting false information to my credit and also trying to collect on several accounts that do not belong to me, I have mailed letters to them and also the credit Companies with no resolution. I have also requested verification from both parties and no legitimate documents have been sent to verify that these account belong to me.
Company Response:
State: CT
Zip: 06512
Submitted Via: Web
Date Sent: 2020-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-01
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Under the Covid-19 relief program for student loans, interest was to be waived for a certain period of time. When I called my servicer, they said even though i have Federal Stafford loans, which is what I applied for and received, the actual funds were provided by outside investors to the Federal Government. I didn't apply for, nor receive private loans, except for one small Grad Plus loan. All other loans are Federal loans. How can a borrower be penalized for the source of funds of his or her Federal loans? None of that was disclosed to me at time of application for my Federal loans. I would like all my interest waived for my Federal loans for the specified period of government relief. I only ask for what the relief program dictates ... .nothing more or nothing less
Company Response:
State: HI
Zip: 96753
Submitted Via: Web
Date Sent: 2020-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-31
Issue: Incorrect information on your report
Subissue: Personal information incorrect
Consumer Complaint: Great lakes needs to put me on repayment and accurately report the amount I owe to the credit bureaus. I am being harrased by great lakes. There is also XXXX XXXX with case number XXXX and his number is XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 31419
Submitted Via: Web
Date Sent: 2020-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-31
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: XXXX XXXX and Firstmark Services can not produce original documents of final disclosure for private student loan from XX/XX/XXXX. The charge of amount is incorrect, the percentages are fraudulent. When I asked for final disclosure papers all they gave me was transaction history. The dates are also wrong. I graduated in XX/XX/XXXX. They have been reporting invalid dates. When I go to open up the final disclosure from my email they have blocked this document. I would like for this document produced. I have asked many times before over the years and they have refused.
Company Response:
State: TX
Zip: 77047
Submitted Via: Web
Date Sent: 2020-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-30
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: reporting inaccurate information based school closure and refuse to remove.
Company Response:
State: CA
Zip: 92571
Submitted Via: Web
Date Sent: 2020-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-30
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: I don't remember the exact date other than mid to late XXXX XXXX when I attended XXXX XXXX ( option was available on the pulldown menu when signing up ) I never finished schooling and had to drop out due to family problems. in XXXX I applied for a loan forgiveness program with Nelnet/XXXX Discharge address U.S. Department of Education XXXX. XXXX XXXX XXXX, XXXX XXXX. I applied for this program. Had to submit documents regarding SSDI monthly payments as well as medical proof. I was approved and went through their 3 year monitoring period. The accounts I had 1 for {$13000.00} and a second loan account for {$8900.00} totalling {$22000.00} should have been discharged in XXXX. Fast forward to XX/XX/XXXX I decide to fix my credit scores and reports to get out of debt. I discover I now have these 2 loans reinstated and no reason why. I have since XXXX of XXXX repeatedly have requested information regarding the account. They told me the account was reinstated but that's it nothing else. If I want to do the XXXX again I have to start all over. The only thing they have sent to me is the application but nothing else regarding the accounts. I am under the impression any and all lenders legally must give account access and information regarding any accounts owed otherwise they must legally discharge the loans/accounts immediately and remove from credit reports. I have asked numerous times now and still have yet to get any information. I have contacted a consumer attorney regarding this matter to see what can be done to be discharged ASAP. My account number is the only thing I have XXXX. No other information as of right now due to them not giving me access to my account
Company Response:
State: WA
Zip: 99205
Submitted Via: Web
Date Sent: 2020-04-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A