Date Received: 2020-03-30
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On XX/XX/XXXX, I called Nelnet regarding interest that continued to accrue daily on my loans owned by the U.S. Department of Education following the XX/XX/XXXX executive order waiving interest. I wanted to ensure that an upcoming auto debit on XXXX would be applied only to interest that had accrued prior to XX/XX/XXXX and not to the interest that continued to accrue on my account after that. I was repeatedly told that there was no way to ensure this. I was told that the interest would still accrue in my account and that the interest rate would not go to zero during this period until XX/XX/XXXX. I was told that if I continued my auto debit than the payment would be applied to the interest that continued to accrue in the upcoming months, as well as the principal amount. When asked if I could ensure that my payment just went to the principal amount in accordance with CAREs Act and the executive order, I was told that this would be impossible. I was told if I continued to make monthly payments and only applied to the principal amount, then my loans would become past due. I was told at some indefinite time point, possibly close to XX/XX/XXXX, I would receive some sort of repayment of the interest that I continued to pay. I advised that it was my responsibility as the borrower to keep track of money that was going to the interest that continued to accrue of my accounts and ensure that it was included in the eventual adjustment.
Company Response:
State: NY
Zip: 10023
Submitted Via: Web
Date Sent: 2020-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-29
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The original creditor, Dept of Education/NELNET was marking my loans late when I was trying to get in forbearance, they were very difficult to work with and would not accept my request. Since then, I have refinanced to a company Great Lakes. I have tried to get NELNET to remove the multiple at least 10 entries from my credit report, these are paid and closed and another company has ownership of them. I do not see why it is a problem for Dept of Education/NELNET to remove every listing from all three credit reports as I do not do business with them anymore. This is hurting my credit score with the multiple listings and the late payments because the people that worked there were so difficult.
Company Response:
State: MT
Zip: 59601
Submitted Via: Web
Date Sent: 2020-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-29
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: my school was closed because of fraudulent activity investigated by the department of education .i was mislead at this school. and believe loans were taken out without my knowledge
Company Response:
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2020-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-28
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am a victim of identity theft. I've sent a copy of my Identity Theft Report to XXXX XXXX & XXXX along with a letter detailing how i am a victim of identity theft. Also included with that letter was each account that was fraudulently placed on my report under my name and social security number. Amongst the fraudulent accounts is US DEPT ED and DEPT ED NELNET. These accounts do not belong to me. They still are reporting this to my credit report. they have not sent any documents over supporting how they could allow this to happen.
Company Response:
State: IL
Zip: 60153
Submitted Via: Web
Date Sent: 2020-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-28
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am a victim of identity theft. I've sent a copy of my Identity Theft Report to XXXX, XXXX & XXXX along with a letter detailing how i am a victim of identity theft. Also included with that letter was each account that was fraudulently placed on my report under my name and social security number. Amongst the fraudulent accounts is US DEPT ED and DEPT ED NELNET. These accounts do not belong to me. They still are reporting this to my credit report.
Company Response:
State: IL
Zip: 60153
Submitted Via: Web
Date Sent: 2020-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-28
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I filed for a forbearance due to XXXX in XX/XX/2020 they approved it and documentation was provided. Then in XXXX my credit took a XXXX point hit because they logged it as delinquent so i called and got a second hardship forbearance approved not in XX/XX/2020 my credit just took anoughter XXXX point hit because they reported it delinquent. As well as it was reported delinquent after the coronavirus bill ordered them to place all student loans in deferment. Now i have taken a insanely hard hit to my credit from this company and they can not replace my score that has now dropped XXXX points in 3 months.
Company Response:
State: WA
Zip: 98208
Submitted Via: Web
Date Sent: 2020-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-27
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I took out ( 2 ) student loans with XXXX XXXX when I was a student at the University of XXXX between XXXX and XXXX. My dad, XXXX XXXX, co-signed for both of these student loans because XXXX would not approve me on my credit history alone. The total for both loans was approximately {$9500.00}. In XXXX my parents filed chapter XXXX bankruptcy and both of these student loans were pulled into their repayment plan since my dad was the co-signer. At this point, I had been successfully making payments on both loans for over 4 years, but when my parent 's bankruptcy was filed XXXX pulled both student loans into bankruptcy status. I was notified of this change by logging onto my online XXXX account to make a payment and I could not. Everything said my accounts were in bankruptcy and that I had to call a specific 800 number. In XXXX I called XXXX bank twice. The first phone call the rep who answered said that I had to speak to the representative for Iowa 's bankruptcies and transferred me to a woman 's voicemail. I left a message stating that I wanted to remove my student loans from bankruptcy status, that my dad was just a co-signer and that I can continue to make payments on the loan but I needed information on how to make payments since my online account was locked out. No one from XXXX ever called me back so a few days later I called again, and was told again that I had to talk to the representative for Iowa and transferred me to the reps voicemail. At this time I did not leave a second message since my first one was left unreturned. I talked to my dad, who talked to his bankruptcy lawyer, and his lawyer said to leave the loans in bankruptcy and they will payout. Taking his legal advice I stopped trying to get a hold of XXXX XXXX. Fast forward to late XX/XX/XXXX I receive an email from XXXX stating that my credit score has changed. I log into my credit report to find 60 days past due ding that resulted in a 150-200 credit point drop, from a company called Firstmark. I had no idea who this company was or why they were involved in my credit. I XXXX the company and found they are servicing XXXX student loans. I knew that these loans were on my dad 's bankruptcy so I reached out to him. My dad said that in XX/XX/XXXX his bankruptcy was discharged because the 5-year plan had been paid in full. He sent me a copy of the discharge papers to confirm which showed that the total remaining balance as of XX/XX/XXXX for both XXXX student loans was {$1000.00}. I called XXXX customer service in early XX/XX/XXXX and spoke to a rep. The rep who answered the phone did not understand what bankruptcy meant or why my account was past due. I explained how my accounts were pulled into my dads ' bankruptcy over 5 years ago so I had no idea the accounts were still open, and the female rep responded with 'we are not required to send you a statement, it is just a courtesy. You still have to pay on your loan as agreed to even if you do not receive a statement. ' I asked to speak to a manager and she transferred me to an escalation rep. The escalation rep agreed that it was not ok to ding my credit for an account I did not know was still open, but that due to the account still being in bankruptcy status Firstmark is not allowed to send me anything in the mail about my account. He said that it is illegal to send me statements or information on how to make payments when an account is in bankruptcy status so that is why I never received any notifications. **I will note that in my last complaint against Firstmark the rep that responded stated that Firstmark did mail me information on how to make payments in XX/XX/XXXX, I asked for clarification from Firstmark after my last complaint and did not receive an answer. Right now I have one rep saying they did not send me anything about making payments or information on my account, and another rep saying the did. I also asked for a copy of the documentation they sent me and I did not receive a response from Firstmark. My request for the copies of this documentation was sent over two weeks ago with no answer. I can only get Firstmark to respond to me when I file a complaint with CFPB. ** During my XX/XX/XXXX phone call, the rep stated that he does not agree with the situation but that he can not help me. I ended up filing a complaint with CPFB and finally Firstmark removed the ding from my credit in XX/XX/XXXX. The unresolved issue that still remains, and that I have filed multiple complaints on, is the remaining balance of my student loan accounts. Currently Firstmark shows that I owe over {$4500.00} in student loans with them but the bankruptcy discharge papers my dad gave me to show that I only owe {$1000.00} on both accounts combined. After my first complaint Firstmark responded with updating my credit score/report but said that the discrepancy in account balances was that I was only looking at one account balance, not both, which is not true. My second complaint to Firstmark about this issue was that the balance difference was the interest that accrued during the bankruptcy, which I asked to be removed from or make payments during twice to XXXX XXXX with no response, and Firstmark responded to this complaint by saying I still owe the full {$4500.00} and it is not negotiable. I responded to the customer service department directly after my second complaint explaining that the issue is that I asked to make payments during my bankruptcy and XXXX ignored my requests, now 5 years later Firstmark comes back and says I owe over $ 3k in additional interest that would not have accrued if XXXX responded to my first two requests to make payments during the bankruptcy. To give you an idea my parent 's bankruptcy started about XX/XX/XXXX, from XX/XX/XXXX until XX/XX/XXXX I or my family has paid {$6200.00} in interest only to Firstmark on both student loans. Now they are saying I pay an additional $ XXXX in interest-only due to the accounts sitting in bankruptcy for 5 years. For the 3rd time, my request and the moral thing to do is to let me pay back the remaining principal that I owe on these accounts so I can close them out and be done. I've asked to negotiate several times without any cooperation from Firstmark. On XX/XX/XXXX XXXX requested my original promissory notes on both accounts, and a copy of the letter Firstmark sent me in XX/XX/XXXX. Several weeks later I received one copy of an online promissory note for one of the student loans with XXXX, I am still missing the promissory note for the {$4500.00} loan, and the copy of of the postmarked letter Firstmark mailed me in XX/XX/XXXX letting me know how to make payments on my account when it is in bankruptcy status. So far Firstmark keeps changing their answers to fit their actions and reviewing with the XXXX this company has hundreds and hundreds of complaints against them. Why isn't the government doing anything about this company? Will it take a class action lawsuit to be treated fairly?
Company Response:
State: IA
Zip: 50266
Submitted Via: Web
Date Sent: 2020-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-26
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: XXXX/XXXX is reporting as a closed account on my report. This account was sold to XXXX XXXX which gives XXXX/XXXX no merit to still be reporting. This has cause me to be unable to obtain new credit.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33069
Submitted Via: Web
Date Sent: 2020-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-26
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: In XXXX I applied for and was granted XXXX XXXX status. I provided proof from state of Virginia XXXX XXXX XXXX and my Dr. completed documentation. my {$3000.00} loan was discharged. In XXXX I received a notice asking if I was employed. I called Nelnet ( loan holder ), explained I could not work. They asked that I send email stating such, which I did. They were contacted again in XXXX the year XXXX XXXX were XXXX in my XXXX. On XX/XX/XXXX I received a letter dated XX/XX/XXXX stating my loan is in default and my Social Security funds will be offset. I contacted the Department of Education on The evening of XX/XX/XXXX after waiting on the phone for 40 mins. To speak a representative comes on the line tells me I needed to reapply for XXXX XXXX every three years until the end of my life. She said my check will be taken and she rudely hung up as I was asking questions. On XXXX XXXX I contacted Nelnet, they explained they received the email they requested from me but I neglected to sign it. I also sent a hard copy letter with signature. When I asked for a copy they couldnt provide one, but they informed me that Ill need to reapply. They said they could not stop my Social security checks from being taken. Im a XXXX yr. old senior with an XXXX yr. old Ill mother. Well be homeless if they confiscate my funds. Ive written them all to no avail. I asked them to reinstate me. They refused. Please help me.
Company Response:
State: VA
Zip: 22405
Submitted Via: Web
Date Sent: 2020-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-26
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Acct : DEPTTEDNELNET | Acct : # : XXXX | Date : XXXX | PLEASE REMOVE Acct : XXXX XXXX | Acct : # : XXXX | Date : XXXX | PLEASE REMOVE Acct : XXXX | Acct : # : XXXX | Date : XXXX | PLEASE REMOVE Acct : XXXX XXXX | Acct : # : XXXX | Date : XXXX | PLEASE REMOVE Acct : XXXX/XXXX | Acct : # : XXXX | Date : XXXX | PLEASE REMOVE Acct : XXXX XXXX | Acct : # : XXXX | Date : XXXX | PLEASE REMOVE
Company Response:
State: PA
Zip: 194XX
Submitted Via: Web
Date Sent: 2020-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A