Date Received: 2021-02-11
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I contacted Nelnet on XX/XX/XXXX via email explaining the error reported on my credit report. I received a copy of my latest credit report and I see two XXXX of Ed/Nelnet accounts are reporting inaccurately on my credit report. The account payment status is showing 120 days past due. My account has been transferred in XXXX. Why is still reporting as 120 days late for XX/XX/XXXX XX/XX/XXXX and XX/XX/XXXX. This is re-aging a closed account. This inaccurate account is hindering me from future lending. Please delete both accounts from my credit report.
Company Response:
State: MD
Zip: 20874
Submitted Via: Web
Date Sent: 2021-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-10
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: On XX/XX/XXXX, I submitted a dispute letter to all three credit bureaus. I received a response from all three credit bureaus. On XX/XX/XXXX, I sent a demand of action letter to all three credit bureaus demanding the removal of all duplicate NELNET accounts. XXXX has not removed these duplicate accounts. XXXX and XXXX have. Two accounts with account # XXXX and two accounts with account # XXXX ( for a total amount of {$4300.00} ) are showing closed in the same frame and showing POSITIVE with XXXX. On XX/XX/XXXXI submitted an in-school deferment request to NELNET. As of XX/XX/XXXX, they noted the account, " No adjustment needed, '' because the accounts are closed. They can not confirm my deferment because the accounts were closed. Also, on XX/XX/XXXX, I sent a correction to the credit report to remove XXXX XXXX which was paid in full on XX/XX/XXXX. They have failed to remove that as well.
Company Response:
State: IL
Zip: 60638
Submitted Via: Web
Date Sent: 2021-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-10
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have been repaying my student loans since I graduated in XXXX through the Income-Based Repayment Plan ( IBR ), which requires annual recertification and submission of documents to demonstrate my income, upon which my payment is re-calculated annually. My student loans are serviced by Nelnet and are due for re-certification on XX/XX/XXXX. I attempted to recertify on XX/XX/XXXX through their website, at which time I received a message that I was ineligible for the IBR and to call the servicer. I called and was told that my income is too high to qualify for the IBR and instead, I would need to start paying in a standard term repayment plan, which would cause my payments to be approximately {$1400.00} per month. They are currently {$280.00} per month and I can not afford an increase of more than {$1100.00} per month. Moreover, my income has not changed significantly to warrant such a high payment, and my eligibility should not have changed either, as the IBR only requires a partial financial hardship ( which a standard repayment amount would be ). I advised that this could not be correct and was placed on hold for a length of time so the person I was speaking with could confirm that what she told me was correct. After that time, she confirmed I was no longer eligible for the IBR but could articulate why, other than to say that my loans were no longer eligible but gave no explanation. I spoke with an account supervisor, who told me I was ineligible for IBR as well but that based on my income, my new payment amount would be approximately {$950.00}. He could not tell me why the amount was different or why my eligibility changed either, but then he re-ran the numbers, admitted me made an error in his calculation and that my new payment would be {$530.00} per month. During a 75 minute conversation, I was given three different payment amounts and no explanation for why I am no longer eligible for the IBR. I feel the information is incorrect and unsubstantiated but I do not know how to get good information or what to trust. I feel this is an annual occurrence with Nelnet and that they have no idea how to properly service my loans or provide accurate information. I am very concerned that they will deny my IBR re-certification, causing me to go into a standard payment plan that I can not afford and also causing my interest to capitalize, which happens if my payment plan changes. This will cause significant financial harm to me and my family if it happens and I am looking for help to deal with the problem.
Company Response:
State: IL
Zip: 60018
Submitted Via: Web
Date Sent: 2021-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-10
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am a XXXX who is licensed XXXX XXXX ( In XXXX, XXXX, and XXXX ) and at the end of last year ( XX/XX/2020 ) I applied for XXXX Loan Forgiveness through the Federal program. I should potentially qualify as a Secondary Science XXXX according to the program and it is for up to {$17000.00}. One of my loan servicers ( XXXX ) granted the forgiveness that I applied for but the other ( Nelnet based out of Nebraska ) denied my claim on the basis that they don't consider me as a XXXX XXXX based on Nebraska legislation. I contacted the Nebraska Ombudsman and they also recommended that I continue to pursue it because of the confusing language that is used in regards to Nebraska legislation. The Teacher Loan Forgiveness Program States that " Secondary School '' is a public or nonprofit private school that provides secondary education as determined by state law or, if the school is not in a state, by the Department. Nelnet is referring to, Neb. Rev. Stat. 79-101 ( 5 ) indicates that " elementary grades means grades kindergarten through eight, inclusive. '' Neb. Rev. Stat. 79-101 ( 6 ) indicates that " high school grades means all grades above the eighth grade. '' The Nebraska Revised Statues do not directly define " secondary school. '' but it refers to " high school ''. From the Neb. Dept. of Education Rule 10 from Title 92, Nebraska Administrative Code, Chapter 10 " secondary grades '' is defined as " means those grades designated by the school system as secondary, but not to include any below grade XXXX ''. I was hired with the requirement of a XXXX XXXX XXXX certificate because my school is accredited with as a secondary school and they have to follow the guidelines of hiring teachers with a XXXX certificate to remain in compliance. I contacted Nelnet individually on the dates that are specified on the Nelnet contact document and with a SAVI representative on XX/XX/2020 but we haven't received any other help from Nelnet on how to proceed because they just say the Guarantor doesn't deem it as a qualifying case since they consider me an XXXX XXXX based on Nebraska legislation ( worth {$5000.00} ). My XXXX approval was worth {$7600.00} so it was above the {$5000.00} for an XXXX XXXX because they deemed my case as a qualifying XXXX XXXX. I should also note that one of my years of service was with a XXXX XXXX in XXXX which may be used to argue that my particular situation could also fall under review by either state or should potentially default to the federal definition of what is considered a XXXX XXXX.
Company Response:
State: NE
Zip: 680XX
Submitted Via: Web
Date Sent: 2021-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-10
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: The school is closed due to improper handling of funds the information on the loan amounts is wrong anyways this makes the XXXX degree void which makes the loans void and they are not eligible to be collected or listed in collections remove from the credit report immediately
Company Response:
State: TX
Zip: 75002
Submitted Via: Web
Date Sent: 2021-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-09
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I was under the impression my Federal Student Loans were not accruing interest due to the Pandemic. I logged in XX/XX/21 and found I had accrued {$3000.00} interest from Group A and B loans from XXXX. I emailed Nelnet to remove the interest immediately and they responded stating my loan was originated as a part of the Family Federal Education Loan ( FFEL ) Program by lenders other than ED and didn't qualify for interest suppression. This is a Federal Student Loan! I became angry and paid off Group A loan on XX/XX/21 for {$25000.00}, and remaining principal {$7.00} on XX/XX/21. That savings was in case I became sick with COVID or lost my job due to the Pandemic. I need this investigated. I want the interest I paid during the Pandemic credited to my remaining loan, which is also accruing interest.
Company Response:
State: FL
Zip: 324XX
Submitted Via: Web
Date Sent: 2021-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-09
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: On XX/XX/2021, I was denied a personal loan by my XXXX XXXX, XXXX XXXX XXXX XXXX. The primary reason for the denial was that my reported monthly student loan payment amount to the credit bureaus ( they use XXXX ) was incorrect. I double-checked and verified this information as well. I am on the income-based repayment plan. As such, my last income-based payment plan amount was changed to a XXXX dollar monthly payment plan. Prior this change, my income-based payment plan was {$280.00} a month. This is not the first time Nelnet ( or the student loan industry for that matter ), has reported incorrect information on my credit report. Update my credit reports with all three bureaus within the next 10 days. I do not want to be forced to take legal action against Nelnet for violations of the Fair Credit Reporting Act
Company Response:
State: NC
Zip: 27215
Submitted Via: Web
Date Sent: 2021-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-09
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/XXXX of XXXX I submitted a deferment request to NelNet in order to suspend payments as my current forbearance was about to end. With the pandemic in full swing, and having no employment, this deferment was crucial. I have the documentation regarding the applcation, which I am happy to attach to this case file. I never received a reply from Nelnet ( no emails, calls, nor physical mail ), and found that on XX/XX/XXXX my credit score dropped 120 points in one day, as Nelnet reported my account as delinquent 120 days. When I called to investigate the issue and ensure my information was received and processed, the representative said it was 'not their responsibility to follow up directly with their clients '. I was told that my application was rejected, and they tried to email me but, on the same call, told me they did not have an email on file. In response to my query regarding why I was rejected, they told me I needed to use the income-driven deferment form and not the form I utilized. Further, I asked why they simply did not mail me a reply or an update, to which the agent told me it is not their policy to mail customers this type of information. There was no attempt made by the company to update me regarding my application status and no effort to ensure they had my contact information in order to communicate account updates. I also find this odd, as I have had previous email communication with the company prior to this incident - so they DO have my contact details. Not only was the agent unwilling to work with me to rectify the issue, but he also blatantly misrepresented the facts by stating they did not have any record of contact information. My student loan account status history has been impeccable up to the point Nelnet took over my account. Previously, my account was serviced by Great Lakes for many years and I never had any issues. My accounts were in good standing and they possessed all of my relevant contact information - which should have been transferred to Nelnet. Now, through negligence and a refusal to accept responsibility for their actions, my credit score is below 590 ... it used to be in the low 720s before this incident. I am trying to get a mortgage and this has severely hampered my ability to do so ... traditional lenders will not consider me and I am not willing to pay predatory lending rates. Further, I had to lease a car as my prior lease expired in XXXX. I now have a ridiculously high-interest rate as my credit score placed me as a tier 3 applicant for the lease. I believe Nelnet acted maliciously because my accounts have been current and in good standing for over 20 years. they know I am a candidate for possible student loan forgiveness based on the length of the account and good history. I believe they deliberately ignored my application and avoided a response to my inquiry so they could alter the standing of my account and retain the full balance so they can continue to accure interest and keep the loan payments in their coffers. Nelnet 's negligence has caused irreparable harm to my credit and is costing me to not only suffer egregiously high premiums for my car but also preventing me from owning a home. Further, they are negatively impacting the potential for full or partial forgiveness of the loan. In these very trying financial times during a pandemic, Nelnet showed no regard or remorse for their actions and took advantage of me and my family, placing us in even more dire financial straits. I would like this issue rectified and Nelnet to be held fully responsible for their actions. Please review the 2 attached files to support the above. The first is the initial application which I submitted on XX/XX/XXXX. The second is the application I re-submitted in XXXX of XXXX.
Company Response:
State: NY
Zip: 106XX
Submitted Via: Web
Date Sent: 2021-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-09
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: There is no way that these companies investigated this student loan. The same information continues to report on my credit. I honestly don't believe I was late and I don't agree with the total balance that they are reporting on my credit. It continues to report several inaccuracies among the 3 credit reporting agencies from the last student loan company. How is that possible? For example, Each bureau reports that I was late on a different date Also, Hows it possible that youve reported me 90 days late with no late payments prior to that?
Company Response:
State: MA
Zip: 02119
Submitted Via: Web
Date Sent: 2021-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-08
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: They reported all my accounts as 'Not Current ' in XX/XX/2020, yet I made payments in XXXX and XXXX that would have covered my XXXX payments. They show XX/XX/2020 as current. When I called to ask if I can make the XXXX payment they declined because I am not a current student. It does not make sense to me that they reported XXXX as not current and applied my payments to XXXX. I do not know but it seems that once they applied COVID-19 deferments things were incorrectly appropriated. I wished that I could have made the payment so that I would not have had such a detrimental decrease in my credit score causing me not able to refinance home loans and student loans.
Company Response:
State: CO
Zip: 80128
Submitted Via: Web
Date Sent: 2021-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A