NELNET, INC.


If you believe a complaint deserves more attention hit the up arrow, or hit the down arrow if you find it less important.
"Products" offered by NELNET, INC. with at least one, but usually more complaints:

Checking or savings account - Checking account
Consumer Loan - Installment loan
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Virtual currency
Mortgage - Conventional home mortgage
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Other financial service - Debt settlement
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 4182162

Date Received: 2021-03-04

Issue: Dealing with your lender or servicer

Subissue: Don't agree with the fees charged

Consumer Complaint: On XX/XX/2021 I wrote Great Lakes about the student loans that are on my credit report. The letter was regarding account # XXXX, which you claim that I owe {$74.00}, XXXXCOMES NOW, XXXX XXXX XXXX XXXX, herein after Affiant. Affiant is competent with sound mind to state to the matters included in this Affidavit and has first hand knowledge of the facts, and hereby declares to the best of Affiants knowledge and belief that the statements made in this affidavit are true, correct, complete, not meant to mislead and tendered in accordance with the Maxim of Law that provides that Truth is expressed in the form of an affidavit. An unrebutted affidavit is presumed to be true. Respondent ( s ) is/are required to timely respond to and to rebut the truths expressed in each point, categorically and on a point for point basis with an affidavit that is signed and sworn to on respondents commercial liability and witnessed by a third party public witness, e.g. notary public, or other person qualified to attest to foreign bills or the matters expressed in this affidavit that rebuts this affidavit, or the truths expressed in this affidavit shall constitute the final truth and judgment against in this action and demand to dismiss with prejudice nunc pro tunc. FACTS 2 It is a fact, the Affiant is a natural consumer identified is 15. U.S.C 1692a ( 3 ) 3 It is a fact, the GREAT LAKES is a debt collector pursuant to 15 U.S.C 1692 ( a ) 6 and 15 U.S.C 1692j ( b ). 4 It is a fact, the Affiant is the creditor pursuant to 15 U.S.C 1692a ( 4 ) 5 It is fact, GREAT LAKES has violated several federal laws listed under the Fair Debt Collections Practices Act and Truth In Lending Act 6 It is a fact, verification for alleged account # 03-5080452 has not been satisfied pursuant to 15 U.S.C 1692g ( 4 ) ( 5 ). 7 It is fact, the Affiant is entitled to monetary relief pursuant to 15 U.S.C 1692k if settlement is not reached by consumers desires. Your failure to rebut the claims made herein point by point with federal law shall constitute your tactic agreement that the claims are true and your acknowledgment that we agree on all points and we further agree that respondents agree not to interfere with Affiants privacy in the future. You have 3 days pursuant to Regulation Z of the Truth and Lending Act to rebut this Affidavit of Facts with a sworn affidavit of facts not hearsay nor information or belief under penalties of perjury. If this affidavit is not rebutted by XXXX XXXX. Silence is acquiescence. This will be become public record attached with an invoice with damages for non-compliance under 15 U.S.C 1692k. On XX/XX/2021 I received a letter stating that the forgery claim as denied.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: TN

Zip: 38305

Submitted Via: Web

Date Sent: 2021-03-04

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 4181714

Date Received: 2021-03-03

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: I was enrolled in school and did not have to pay back my loan st the time. However, I got charged a late fee. Ive tried getting this resolved but the late fee shows up. Being that there are various nelnet loans it shows as if I have various late payments its not accurate or fair that this is on my credit report

Company Response:

State: FL

Zip: 33411

Submitted Via: Web

Date Sent: 2021-03-03

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 4177308

Date Received: 2021-03-02

Issue: Struggling to repay your loan

Subissue: Can't get other flexible options for repaying your loan

Consumer Complaint: On XX/XX/XXXX, I contacted First Mark Services regarding time urgent need for assistance for deferment on my XXXX Held loans, to discuss the dire need for help no these loans both due to COVID-19 and two natural disasters which affected my employment in the counties which I reside. I was on hold for two hours, only to be then be disconnected by an inept agent attempting to process the Natural Disaster Forbearance per my request either for the COVID-19 relief, or the other natural disasters affecting my employment occurring in XXXX XXXX ( Wildfires ) and earthquakes in XX/XX/XXXX. I am in need of dire assistance with forbearance on these loans, as previously promised to me by First Mark staff -- whom are often extremely inept at assisting me, providing very conflicting information each time. I am requesting immediate assistance from First Mark to ensure that these loans are being processed for the Natural Disaster forbearance as promised previously on my XXXX XXXX loans. This matter is time urgent.

Company Response:

State: CA

Zip: 90802

Submitted Via: Web

Date Sent: 2021-03-02

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 4174944

Date Received: 2021-03-01

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Investigation took more than 30 days

Consumer Complaint: I filed a dispute in regards to the incorrect items on my credit report and its been well over 30 days and I havent received any investigation results.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: PA

Zip: 152XX

Submitted Via: Web

Date Sent: 2021-03-03

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 4172995

Date Received: 2021-03-01

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: I was just looking over my credit report and found some inaccuracies that I am demanding you correct. This account is paid in full and the creditor agreed to delete the account.

Company Response:

State: PA

Zip: 19154

Submitted Via: Web

Date Sent: 2021-03-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 4172225

Date Received: 2021-02-28

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Investigation took more than 30 days

Consumer Complaint: Closure of XXXX XXXX XXXX accord XX/XX/2016, I was enrolled and was unable to complete my degree due to the closure for lack of other words they frauded students. they have defrauded U.S Department of education at my expense and have been trying to get my loan forgiven/Discharged and have submitted a borrowers defense application # XXXX since XX/XX/2016 and the servicer great lakes is accruing interest since then as I wait for the U.S Department of Education to complete my application with a final decision as I have on my credit report Federal student loan that has cause me to not be able to purchase a home or get credit. We are not coming up to 5 years and just get run arounds as I'm compassion with all the students that have been affected by XXXX, but when calling the U.S Department of education are not able to inform me of a time frame for a decision and felt as if they are withholding information and do not want to come to a decision that is hurting thousands of students.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: CA

Zip: 930XX

Submitted Via: Web

Date Sent: 2021-02-28

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 4170640

Date Received: 2021-02-27

Issue: Struggling to repay your loan

Subissue: Can't get other flexible options for repaying your loan

Consumer Complaint: I thought I was consolidating my loans so that I would someday be eligible for forgiveness after 20 plus years of payments. Now they are telling me that I don't qualify. This was my main reason for refinancing with them. The financial consultant for the Nelnet company mislead me into thinking I was all set. I diligently paid with automatic withdrawal looking forward to this being forgiven. Now they are telling me I do not qualify for any forgiveness. I don't even qualify for the CARES Act. I am XXXX years old and have worked as a XXXX and XXXX XXXX for 3 different low-income school districts. I was looking forward to retiring due to health problems and COVID issues. Now I don't know what to do. I have called NELNET for help several times and feel like I have been given the run-around. I am doing my best to survive this and don't understand what I should do. I hope that you can help me. I understand that there are other people who have been having the same issue with NELNET. Care you help me?

Company Response:

State: WI

Zip: 539XX

Submitted Via: Web

Date Sent: 2021-02-27

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 4168179

Date Received: 2021-02-26

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Investigation took more than 30 days

Consumer Complaint: I filed a dispute in regards to the incorrect items on my credit report and its been well over 30 days and I havent received any investigation results.

Company Response:

State: PA

Zip: 161XX

Submitted Via: Web

Date Sent: 2021-03-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 4168092

Date Received: 2021-02-26

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: This company reported a consolidation loan taken out by me 60 days after I paid my student loans off in full. The report was filed in XX/XX/2020 to all three credit reports and I never agreed to the loan. I paid all my student loans off with a cashier check XX/XX/2020. When I contacted the company to have it removed no actions was taken. These are fraudulent accounts. The company told me to prove to them I paid my student loans off. I don't have to prove anything to this company. They don't have a record of an outstanding balance or a signed agreement. I've sent several complaints to the credit reports agencies certified with proof. As of today these accounts are still showing up on my reports. I want them removed immediately. Acct # XXXX credit file # XXXX XXXX XXXX XXXX & XXXX XXXX XXXX XXXX XXXX XXXX, WI XXXX XXXX

Company Response: Company believes it acted appropriately as authorized by contract or law

State: TX

Zip: 78665

Submitted Via: Web

Date Sent: 2021-02-26

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 4167840

Date Received: 2021-02-25

Issue: Attempts to collect debt not owed

Subissue: Debt was paid

Consumer Complaint: I XXXX XXXX entered into a consumer credit transaction with NELNET LOAN SERVICES INC on XX/XX/2006. I used my credit card as defined under 15 usc 1602 ( L ) and there was a finance charge involved as defined under15 usc 1605. NELNET LOAN SERVICES INC then took my credit and got a loan and began to violate 15 usc 1692e because they falsely represent the status of a debt. Hello, my name is XXXX XXXX, and Im submitting this complaint for myself and there is no third party involved.

Company Response:

State: IA

Zip: XXXXX

Submitted Via: Web

Date Sent: 2021-02-25

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.