Date Received: 2021-08-18
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: XXXX XXXX sold a loan that had been paid off for years to Firstmark services. They threatened to report my account to the credit bureaus if I didn't pay and will not send me any documentation pertaining to the loan. Under this threat I had to pay off the loan immediately
Company Response:
State: CA
Zip: 92122
Submitted Via: Web
Date Sent: 2021-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-18
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: On XX/XX/ I made my student loan payment of {$290.00} and at the same time I received a notification that my next payment will be {$550.00}. I was surprised, from seeing how much my payment jumped in a short time, and I knew the payment would be too much for me because I just started a new job and was not making enough money to cover it and my expenses at the same time. I called my student loan servicer to weigh my options. They informed of the options and I thought that forbearance would be the best option at the time. They told me that my interest would capitalize. I can not recall if they mentioned how much that would be. However, later on when I thought about it and realized how much they would be adding to my balance, I decided it would just prolong my loans and make me pay more eventually. I decided to cancel the forbearance on the day before it was due to start. I called my servicer and they agreed with my request, but they said that I would still have to make the full {$550.00} payment. I agreed and made a payment via telephone. They said it should it automatically adjust and that I was good to go. No further action necessary. I also did an income based repayment plan and that also capitalized my interest. I did not realized it until a year later I noticed that the capitalized interest was not cancelled and I was still charged twice for utilizing one service. I called Nelnet and spoke to a representative. The representative saw exactly everything that we talked about previously in the account notes. She also said that she does not understand why the forbearance did not cancel and why I was still being charged. We had a short conversation about it and she informed me it was something she would have to discuss with management and would have to get back to me with an answer. At least six months have passed and I have not received an answer, nor have I seen any adjustments made to my account.
Company Response:
State: MD
Zip: 21075
Submitted Via: Web
Date Sent: 2021-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-17
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I have submitted complaint ( s ) against this company and provided plenty of notices/Affidavits with lots of evidence but they still claim that I owe this alleged debt. They have also not provided me with the remedy I am entitled to and they may or may not have ignored my Cease and Desist that I've recently sent to them. Attached is my UCC Filing Search Results Report from the Commonwealth of Pennsylvania Department of State which shows there are no commercial Liens filed against my name. This company has been collecting debt without properly obtaining judgement or proof of verification of judgement, and have not submitted a public filing via UCC-1 with the Secretary of State. This is my last warning before I proceed to bringing legal action against them.
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2021-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-16
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This account is reporting late as reported in my XXXX and XXXX Credit Bureaus. This was transferred to another lender so why is it acquiring late fees? Lets correct this immediately. The Bureaus are required to verify for themselves, but they failed to neither verify nor update me about these complaints. Please do so and remove the defamatory information you are currently reporting.
Company Response:
State: PA
Zip: 19150
Submitted Via: Web
Date Sent: 2021-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-16
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: In XXXX of XXXX, I contacted the Department of Education and XXXX XXXX XXXX about a Nelnet loan that had been consolidated. They informed me that I would not receive credit for payments made toward Public Service Loan Forgiveness, as a result of the consolidation. Post communication with Customer Support Department the Department of Education agreed to retract the consolidation This would mean that the loan monies paid to Nelnet would be rescinded and the old accounts would be reopened. However, Nelnet opened two new accounts with different account numbers and reported two old 90 day late for XX/XX/XXXX notices on the new accounts. These two new accounts with late notices dropped my credit score significantly, Making it impossible to attain an affordable interest rates. This was done after I had increased my score due to credit repair.
Company Response:
State: WA
Zip: 981XX
Submitted Via: Web
Date Sent: 2021-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-14
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: On XXXX I sent a letter regarding inaccurate and unknown things on my credit report. To this day over 60 days later I have not received a response yet. I feel like Im being taken advantage of and being ignored. After taking some time to do research on this matter, I concluded that a failure to investigate these items within 30 days gives a reason to immediately remove those items from my credit report. It has been over 60 days so they should be deleted promptly. I demand these accounts be deleted immediately or I will file for litigation, due to the stress you caused me.
Company Response:
State: MN
Zip: 56001
Submitted Via: Web
Date Sent: 2021-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-12
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: Attending XXXX XXXX XXXX as a VA student receiving the post XXXX GI bill. Tuition and fees were to be covered by the VA department yet during my time at XXXX I noticed charges against my federal loans. After investigating there were several courses in which I was charged but never attended. I attempted to talk to the school. Nelnet and I dead never able to resolve. I felt XXXX was using unethical financial service practices almost seemingly attempting to double dip VA students at a school known for being among the most expensive tuition and yet a 2nd rate education. I was completely misled by XXXX from the start and lost over a year of VA benefits and over 15000 dollars in charges to my federal student loans.
Company Response:
State: CA
Zip: 92562
Submitted Via: Web
Date Sent: 2021-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-10
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: these accounts appear on my credit report, and I don't own them, it's hurting me. US DEPT ED Account Number : XXXX This is not mine. 5. Identity Theft US DEPT ED Account Number : XXXX This is not mine. 6. Identity Theft DEPTEDNELNET Account Number : XXXX This is not mine. 7. Identity Theft DEPTEDNELNET Account Number : XXXX This is not mine. 8. Identity Theft US DEPT ED Account Number : XXXX This is not mine. 9. Identity Theft US DEPT ED Account Number : XXXX This is not mine. 10. Identity Theft DEPTEDNELNET Account Number : XXXX This is not mine. 11. Identity Theft DEPTEDNELNET Account Number : XXXX This is not mine. 12. Identity Theft US DEPT ED Account Number : XXXX This is not mine. 13. Identity Theft US DEPT ED Account Number : XXXX This is not mine. 14. Identity Theft DEPTEDNELNET Account Number : XXXX This is not mine. 15. Identity Theft DEPTEDNELNET Account Number : XXXX This is not mine. 16. Identity Theft US DEPT ED Account Number : XXXX This is not mine. 17. Identity Theft DEPTEDNELNET Account XXXX : XXXX This is not mine.
Company Response:
State: NY
Zip: 111XX
Submitted Via: Web
Date Sent: 2021-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-09
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My name is XXXX XXXX XXXX. I am permanently XXXX. I am currently receiving XXXX. Before I became XXXX, my loan was set to autopay. I was never late, and I never missed a payment. According to the payment agreement with Nelnet, if one set their payment to autopay, Nelnet would reduce the interest rate to somewhere south of 6 %. My loan has been on auto debit during the entirety of my loan. Nelnet and Great Lakes used this difference in the interest rate to falsely report to the government the amount I paid to them during the time I was repaying my loan when in fact they were applying the funds I paid to future payments in order to keep me from paying on the principal. When the inquiry came from you guys previously, they reported to you all that my loan was being repaid at 6 %. Now that my loans have been transferred or are being transferred. Nelnet has transferred my loans at the discounted rate based on the auto debit rate leaving behind the difference in the interest rate each month. So despite the fact that I became XXXX on XX/XX/2020, and the letter says I am entitled to a refund of all payments made after that, Nelnet is now actively charging me the difference in the interest rate each month showing that for the first time in the over 15 years that I had been paying on my student loan despite serving in the XXXX XXXX in XXXX, Law Enforcement for 8 years, and as a state prosecutor all the while being told I did not qualify for the Public Service program, Nelnet is still using predatory tactics to not only cheat me, but to cheat the government as well. I am XXXX through social security. I am 90 % XXXX veteran. Sending Nelnet a letter to ask them about it is a little like sending a serial bank XXXX a letter asking him about a previous bank robbery. At what point is someone going to engage in a serious inquiry of a company where there is more than probable cause that they are engaged in wire fraud, mail fraud, conspiracy, and a host of other crimes. How many other people have to complain about these people. Currently my account with Nelnet looks like I am in arrears for the first time ever. I am hopeful that someone can actually assist me in this matter. Thank you very much
Company Response:
State: SC
Zip: 29016
Submitted Via: Web
Date Sent: 2021-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-08
Issue: Incorrect information on your report
Subissue: Public record information inaccurate
Consumer Complaint: When XXXX XXXX claimed to have taken over my loan from XXXX, I sent two certified letters requesting debt validation. It wasn't until I filed a CFPB claim that they responded with the requested information. During the debt verification request period, XXXX XXXX continued calling and texting me on a regular basis to collect on the unverified loan. I explained to them what was going on and unless they were calling me with an update of the loan verification paperwork, I didn't want to speak with them. I asked them to stop calling me. After 3 or 4 months of not making payments and not having the loan verified, they reported a missed payment on my credit report. According to the protections under the FCRA, XXXX XXXX was in violation of the FCRA by contacting me to collect payment during the loan verification process and incorrectly reported missed payments on my credit report. Once the loans were verified, I paid all past due amounts and my loan is current as of XX/XX/2021 & has been since the loan was verified. I requested that XXXX XXXX correct the incorrect information on my credit report and they sent a letter saying that they do not offer courtesy credit reporting retractions & that they are not required to investigate certain disputes.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A