Date Received: 2023-12-18
Issue: Struggling to repay your loan
Subissue: Problem with your payment plan
Consumer Complaint: I applied for the IDR SAVE plan on the very first day the beta site launched. One payment was auto drafted once payments resumed. Since then my loan has been placed in an administrative forbearance while Nelnet " processes my IDR application. '' I get emails every few days telling me it's still being processed. I tried calling them to get an update and the hold time was 77 minutes. This is unacceptable. It's unacceptable that months later they still haven't approved an application that was filed on the first day and it's unacceptable that you'd have to wait on hold for over an hour to speak with someone about what's taking them so long. This would never fly in the private sector. Nelnet needs investigated and likely needs to lose their ability to service student loans. My account has now accrued $ XXXX+ in interest while waiting to hear from this terrible loan servicer. Will this interest be forgiven because of their negligence? I have given them every bit of information they need. If they haven't processed my application ( one of the very first ) they likely haven't processed anyone 's application.
Company Response:
State: WV
Zip: 26501
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-18
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Nelnet, XXXX, XXXX, XXXX, XXXX XXXX XXXX are in violation of 15 U.S. Code 6801-Protection of nonpublic personal information. Financial institutions and Credit Report Agencies have a duty to ensure the security and confidentiality of customer records, protect against threats of security, and protect against use of such records or information that could result in substantial harm or any inconvenience to the customer. Each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security of those customers nonpublic personal information. According to 15 U.S. Code 6802- Obligations with respect to disclosures of nonpublic personal information, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with 15 U.S. Code 6803. In general, a financial institution may not disclose personal information to a nonaffiliated third party unless such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form, or other form permitted by 15 U.S. Code 6804, the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party and the consumer is given an explanation of how the consumer can exercise that nondisclosure option. According to 16 CFR 313.4 Initial Privacy notice to consumer required- Financial institutions must provide a clear and conspicuous notice that accurately reflects privacy policies and practices to a consumer before you disclose any nonpublic personal information about the consumer to any non affiliated third party. 16 CFR 313.7-Form of opt out notice to consumers ; opt out methods-Financial institutions must provide a clear and conspicuous notice to each consumer that accurately explains the right to opt out. The notice must state that you disclose or reserve the right to disclose nonpublic personal information about the consumer to a non affiliated third party ; that the consumer has a right to opt out of that disclosure and a reasonable means by which the consumer may exercise the opt out right. There are various inaccuracies between the three credit reporting agencies. XXXX is reporting no accounts. XXXX and XXXX are reporting different amounts for Nelnet. According to 15 U.S. Code 1681 consumer reporting agencies must adopt reasonable procedures for meeting the needs of commerce for consumer credit which is fair and equitable to the consumer, with regard to the confidentiality, accuracy, and property utilization of such information. Per 15 U.S. Code 1681 ( b ) Permissible purposes of consumer reports, a consumer reporting agency may furnish a consumer report in according with the written instructions of the consumer to whom it relates. The Privacy Act of 1974 prohibits the disclosure of a record about an individual from a system of records, absence the written consent of the individual. The Family Educational Rights and Privacy Act protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education. Schools may disclose, without consent, directory information such as a students name, address, telephone number, date and place of birth, honors and awards, and dates of attendance. However, schools must tell patently and eligible students about directory information and allow a reasonable amount of time to request that the school not disclose directory information about them. School must notify parents and eligible students of their rights under FERPA
Company Response:
State: LA
Zip: 71203
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-18
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I filed to move to the new SAVE repayment program XX/XX/2023. I was told the process would take no more than two months. On XX/XX/XXXX, I was told a needed to make a payment to switch to the new SAVE plan, which I made the same day. I have called multiple times to verify when my payment plan is getting switched to the SAVE program. I have been told I have been approved and I'm just waiting for them to switch me. I've called 4 times total, waited on hold for over 9 hours and keep getting different dates as to when my approved SAVE program will go live on my account. This has taken close to three months and still radio silence on the part of NELNET. I am getting beyond frustrated with the slow processing, lack of communication and having customer service reps tell me different things without trying to help me in anyway.
Company Response:
State: TN
Zip: 37931
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-18
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I went to college in 2020. I qualified for fasfa and was told that I did not have to pay it back. have not gotten any letters, emails, calls or anything to pay anything back and it is affecting my credit. the amount is around {$3500.00}. I have called multiple times and stayed on the line for hours on end. I have never been put through to talk to someone. I have emailed in and have not gotten an email back in over 2 months of trying to get in contact.
Company Response:
State: UT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-18
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Are in violation of 15 u.s code 6801- Protection of nonpublic personal information A ) Privacy Obligations Policy It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information b ) Financial Institutions safeguards 1 ) to insure the security of customer records and information ; 2 ) to protect against any anticipated threat or hazards to the security or integrity of such records : and 3 ) to protect against unauthorized access to or use of such records or information which could result in substantial harm or inconvenience to any consumer. According to u.s code 6802- Obligations with the respect to disclosures of personal information A ) Notice requirements. A financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 15 u.s code 6803. ( B ) opt out- In general a financial institution may not disclose nonpublic personal information to a non affiliated third party unless such financial institution clearly and conspicuously discloses to the consumer in writing or in electronic form or other form permitted by 15 U.S. Code 6804, the consumer is given the opportunity before the time that such information is initially disclosed to direct that such information not be disclosed to such third party and the consumer is given an explanation of how the consumer can exercise that nondisclosure option. According to 16 CFR 313.4- Initial privacy notice to consumers required ( A ) Initial notice requirement. You must provide a clear and and conspicuous notice that accurately reflects your privacy policy and practices to : 2 ) A customer, before you disclose any nonpublic personal information about the consumer to any nonaffiliated third party. According to 16 CFR 313.7- Form of opt out notice to consumers ; opt out methods. A ) The financial institution are required to provide and opt out notice under 16 CFR 313.10- you must provide a clear conspicuous notice to each of your consumers that accurately explain the right to opt out under that section. The notice must state ; 1 ) That you disclose or reserve the right to disclose nonpublic personal information about your consumer to a nonaffiliated third party. 2 ) That the consumer has the right to opt out of that disclosure ; and 3 ) A reasonable means by which the consumer may exercise the opt out right. According to 15 u.s 1681 B- Permissible purpose of consumer reports. 2 ) In accordance with the written instructions of the consumer to whom it relates. Inquires from XXXX XXXX have been reported to my XXXX account but theres been no report from XXXX nor XXXX. Also XXXX has Nelnet priced at XXXX and XXXX and XXXX has it priced at XXXX. According to the Family Educational Rights and Privacy Act The Family Educational Rights and Privacy Act ( FERPA ) ( 20 u.s.c. 132g ; 34 CFR part 99 ) is a federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education. Schools may disclose without consent directory information such as a students name, address, telephone number, date and place of birth, honors and awards, and dates of attendance. However schools must tell parents and eligible students a reasonable amount of time to request that the school not disclose directory information about them. Schools must notify parents and eligible students annually of their rights under FERPA. The Privacy Act of 1974 prohibits the disclosure of a record about a individual form a system of records absent the written consent of the individuals, unless the disclosure is pursuant to one of twelve statutory exceptions.
Company Response:
State: LA
Zip: 71202
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-18
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: After carefully reviewing my consumer report, I realize my consumer rights have been violated. According to the Fair Credit Reporting Act, 15 USC 1681a Definitions : Rules of Construction ( 2 ) ( a ) ( i ) States the term consumer report doesnt not include any report containing information solely as to transactions or experience between the consumer and the person making the report. Late payments are a form of transactions and utilization is an experience created by credit usage. The companies below are reporting payments on multiple accounts ( accounts listed below ) and/ or Utilization is an experience created by credit usage. 15 USC 1681b ( a ) ( 2 ) states any consumer reporting agency may furnish a consumer report under the following circumstances and no other, in accordance with the consumer to whom it relates. I never gave the companies below written instructions to report anything to my consumer report, let alone these payments/utilizations. Sent a letter letting them know that I opted out of their reporting. Also, according to 15 USC 1681 602 Congressional findings and statement of purpose states, There is need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. It also states the banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting method undermined the public confidence with is essential to the continuous function of the banking system. The reporting of these payments to my consumer report are not accurate and my privacy has been violated due to the companies listed below. XXXX XXXX XXXX XXXX is a witness to multiple violations of 15 USC 1681. They have a report of every transaction from every bank since opening a bank account. I opted out of all consent to disclose my personal information to all of the users who supplied it to their affiliates. I will attach a copy of one of the letters sent to all of my credit users. The terms and conditions of the banks that I have banked with show on their XXXX form at the SEC that they are in compliance to 15 usc 6805 and my ability to opt out of them sharing my information. When it comes to the student loan companies XXXX XXXX XXXX and Privacy Act of 1974 ( FERPA ). Which states schools must have written permission from the parent or eligible student in order to release any information from a student 's education record. I have reached out and exclaimed this over the years with little to no results. For the collection agencies that claim that I owe them a that has been sold to them is also invalid because its considered a charge off which is defined as income according to the IRS. The original contract with the agency that sold the debt charged off the debt with the IRS and now that debt is considered income. The Privacy Act of 1974 says : 1. 5 U.S.C. 552a ( b ) ( 1 ) - Need to Know within Agency No agency shall disclose any record which is contained in a system of records by any means of communication to any person, or to another agency, except pursuant to a written request by, or with the prior written consent of, the individual to whom the record pertains unless the disclosure would be The Inquiries listed on my credit profile are also a violation to The privacy act of 1974 and 15usc1681 ( C ) any report in which a person who has been requested by a third party to make a specific extension of credit directly or indirectly to a consumer conveys his or her decision with respect to such request, if the third party advises the consumer of the name and address of the person to whom the request was made, and such person makes the disclosures to the consumer required under section 1681 of this title ; All of the inquiries and any reports stating payments were late should be removed. All payments were made on time using securities. A Forensic Financial audit would clearly show none of the payments were late, therefore ; All of my accounts should show positive payment history. By my opting out of all credit reporting per 16 USC 6802 my transaction history should not have been reported and demand that the law is obeyed and show my credit utilization to be 0 % Im reporting this to CPFB because of 15 usc 6805 says : Subject to subtitle B of the Consumer Financial Protection Act of 2010 [ 12 U.S.C. 5511 et seq. ], this subchapter and the regulations prescribed thereunder shall be enforced by the Bureau of Consumer Financial Protection, the Federal functional regulators, the State insurance authorities, and the Federal Trade Commission with respect to financial institutions and other persons subject to their jurisdiction under applicable law. Accounts on my credit report that need adjusting and compensation administered are as follows : U S Department of EducationXXXX XXXX which shows XXXX XXXX per of payment history, all of the accounts opened XX/XX/XXXX until XX/XX/XXXX. There are XXXX accounts with this company which totals to XXXX instances of them reporting my transaction history. XXXX balance {$1100.00} XXXX balance {$3600.00} XXXX balance {$4400.00} XXXX balance {$2900.00} XXXX balance {$2900.00} XXXX balance {$4300.00} XXXX balance {$3300.00} XXXX balance {$10000.00} XXXX balance {$6300.00} XXXX balance {$3600.00} XXXX balance {$7800.00} XXXX balance {$3700.00} XXXX balance {$5500.00} XXXX balance {$3600.00} XXXX balance {$5300.00} XXXX balance {$1700.00} XXXX balance {$3300.00} XXXX balance {$530.00} XXXX XXXX XXXX acct XXXX opened XXXX, XXXX to XX/XX/XXXX. XXXX Months of reporting payment history. XXXX XXXX XXXX XXXX opened XXXX, XXXX to XXXX, XXXX as a charge off. Which is considered income and cant be listed as debt. XXXX XXXX acct XXXX opened XX/XX/XXXX to XX/XX/XXXX which is XXXX months of reporting payment history.
Company Response:
State: GA
Zip: 30127
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-18
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I have tried calling into Nelnet since the start of the repayments to ask about the relief on of my XXXX loan that has been in repayment status since XXXX. I am never able to actually reach a representative unless I want to wait on the phone for over an hour. I am sorry but I don't have this type of time to waste on the phone. I did transfer the loan from XXXX in XXXX of XXXX to be able to qualify for this relief that is being given per XXXX XXXX. I did reach out to student aid.gov and was told to reach out to my student loan provider. I have also sent a few email through the Nelnet portal, I still have not received a type of response from the email back in XXXX of XXXX. I also can not find any of the sent emails as Nelnet will not show the sent emails, only the inbox. I tried again to reach out to them on XX/XX/XXXX to find out a couple of question : XXXX the status of my XXXX XXXX XXXX XXXX XXXX application that I had to do AGAIN in order to afford my payment. not happy as it looks like it is resetting the loan back to XXXX payments on my XXXX and graduate loans. XXXX. I just made a payment of XXXX on XX/XX/XXXX and the applied it how ever they felt. I wanted this to be applied to outstanding intrest. XXXX. I again want to see about the relief on my XXXX loan. When I finally made it through all of the prompts it was an estimated wait of XXXX mins. This is just unacceptable for a company to leave its customers in the dark with very little communication regarding this information.
Company Response:
State: RI
Zip: 02864
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-17
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Per XXXX, enacted in XXXX, is a federal law designed to safeguard the privacy of student education records. As per Section 20 USC 1232g ( b ), XXXX applies to any public or private elementary, secondary, or post-secondary school. It grants students the right to control the disclosure of their education records, ensuring that such information is not disclosed without their consent. I sent letter to Nelnet on XX/XX/XXXX to cease reporting my information to the all credit reporting agencies, including XXXX, XXXX, and XXXX effective immediately and indefinitely. I obtained my credit report on XX/XX/XXXX and it is still reporting.
Company Response:
State: GA
Zip: 30328
Submitted Via: Web
Date Sent: 2023-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-18
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I am writing to you with a sense of urgency and frustration regarding the grave inaccuracies in my credit report. Your failure to report accurate information is affecting my ability to secure a mortgage and is also causing me a great deal of stress. I have discovered several errors on my credit report which are impacting my credit score, and I demand that you take immediate and necessary action to rectify them. I have done my research and I know that it is your legal obligation to investigate and resolve disputes within a 30-day period. The following are the inaccuracies that I have identified : XXXX XXXX XXXXXXXX. I am the primary complainant in this matter, and I hereby grant full authority to the Consumer Financial Protection Bureau ( CFPB ) to thoroughly investigate and address this claim.
Company Response:
State: CA
Zip: 92677
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-17
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: My student loan is through Nelntet. Their website is never working. I am completely unable to submit payments online or sign up for auto payments. If I want to make a payment, I am forced to call their customer service during business hours, which is when I am working, and go through a complicated system which always ends up in a wait time. This issue has been going on for several months now, making it hard to make my payments on time.
Company Response:
State: SC
Zip: 29045
Submitted Via: Web
Date Sent: 2023-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A