Date Received: 2023-12-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Back in XX/XX/2023, I started the XXXX XXXX program which transfers your loans into a XXXX XXXX status. As part of the initiative you get a fresh start and ALL LATE/PREVIOUS/PAST payments are to be REMOVED to have a " Fresh start '' after 90 DAYS of signing up. I spoke with NELNET and they stated that XXXX XXXX were responsible for updating my credit report to reflect NO late payments. After 7 months of trying to get it resolved XXXX XXXX, they stated that they were informed by the dept of Education and student aid.gov that NELNET are the ones that suppose to update my credit report since they were my original loan servicer and they still have loans that belong to me and loans were sent to XXXX XXXX. I spoke with the dept of Education and student aid.gov as well and they've stared to reach out to NELNET to RESOLVE.
Company Response:
State: TN
Zip: 381XX
Submitted Via: Web
Date Sent: 2023-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-15
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I contacted the CEO of Nelnet someone called me stating the loans were with the department of education. I callled the department of education and they said the loans were discharged out of their system. Its Nelnet thats violating the FCRA
Company Response:
State: GA
Zip: 30066
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-15
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: My loan was with XXXX XXXX. XXXX XXXX sold the student loan to first mark services. XXXX XXXX didn't give me a chance to buy the loan, they just informed me they sold it to someone else and that's where payments will need to go. So firstmark services has been compliant providing me with documents claiming my total due is correct. I suspect they lied because with XXXX XXXX my loan was under XXXX. But it's XXXX XXXX or higher now. I get emails from first mark services daily claiming they have options to help me, that all I have to do is reach out. When I reach out I get told all options are exhausted. I said why email me then.? They said it's a generic email. XX/XX/22i was hit in auto accident leaving me in constant pain and out of work. First mark is aware, they said if you get long term disability let us know .... But they won't give me extra time to pay they have no other options even tho each email claims they have options that can help. It's sad. Frankly I don't think it's right, I didn't cause the accident, I have done all I can to get better. I'm not married... It's been hard to make ends meet. I'm so surprised that there are such few options and what is worse is the fact that I never choose these people as my loan vendors... they just landed in my email one day.
Company Response:
State: FL
Zip: 327XX
Submitted Via: Web
Date Sent: 2023-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-15
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: The Department of Education and Nelnet has violated multiple USC 's and Privacy Acts : The Family Educational Rights and Privacy Act ( FERPA ) ( 20 U.S.C. 1232g ; 34 CFR Part 99 ) is a Federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education. 15 USC 6802-6805. I was never given the opportunity to opt out of reporting my information. 15 USC 1681 Permissible purposes of the consumer report. I have not given written instructions to produce a report on my behalf. 15 USC 6801 Protection of Nonpublic Personal Information. My personal information being furnished has caused me damages and defamation of character. 16 CFR 313.4 Initial privacy notice to consumers required.
Company Response:
State: OH
Zip: 44128
Submitted Via: Web
Date Sent: 2023-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-15
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have now submitted three SAVE applications because of Nelnet issues/errors/incorrect information provided. My current SAVE application is still pending ( initial application was in XX/XX/2023 ). I have called Nelnet several times with wait times of up to 3 hours. I am being told that I now have to wait an additional 1-2 weeks to have something manually re-applied to my loan in order to allow me to make a {$5.00} payment to move to the SAVE account ( and since it is mid- XXXX, I imagine this will be a much longer wait due to the holiday ). I am concerned this will not happen before my payment is due in XXXX, and the amount is insanely high ( standard repayment amount ) and I can not afford it. I also requested records of all past payments made to XXXX XXXX, my prior servicer. I was given vague records of payments made on closed loans that have since been paid in full. The records did not show last payments made on my current loans. I still need this information to verify that the Nelnet balance is accurate. I am not able to obtain these records from XXXX XXXX. I need assistance resolving these issues, most importantly the SAVE application.
Company Response:
State: IL
Zip: 60010
Submitted Via: Web
Date Sent: 2023-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-15
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Nelnet originally claimed I was taken out of IDR proc admin forbearance on XX/XX/2023. See attachment. This was not true, so I made a complaint, and now they're claiming I was taken out of IDR proc admin forbearance on XX/XX/2023. This is not true, as seen in my attachment. I was out of IDR proc admin forbearance and in repayment status for what appears to be a single day - XX/XX/2023. See the attachment dated XX/XX/2023. Today, XX/XX/2023, Nelnet placed me back in IDR proc admin forbearance without consent and despite repeated earlier requests to be taken out. See attachment. Nelnet 's fraudulent behavior has cost me over {$1000.00} in interest.
Company Response:
State: AK
Zip: 995XX
Submitted Via: Web
Date Sent: 2023-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-15
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I submitted a SAVE application through StudentAid.gov on XX/XX/XXXX as part of the new beta roll-out. StudentAid.Gov confirmed the completed application and sent this to Nelnet, my loan servicer. No response from Nelnet whatsoever. I re-applied via StudentAid.gov on XX/XX/XXXX again. No response from Nelnet. I applied on Nelnet directly on XX/XX/XXXX. No response. I called Nelnet customer service multiple days throughout late XXXX, averaging XXXX hours on hold. I finally had to re-apply via phone on XX/XX/XXXX. I received notice shortly after that I was approved to be on the SAVE IDR plan, but at a cost that was significantly higher than what I should owe based on my income. In my XXXX taxes, I was earning slightly over XXXX XXXX. I was laid off XX/XX/XXXX. Since my new role in XX/XX/XXXX, I now earn XXXX XXXX and supplied all documentation to support this with paystubs. No response from Nelnet. I called again on XX/XX/XXXX and my information was submitted to correct the problem and I was placed into forbearance and interest is now accruing while my application is stuck. Since then, my application has been stuck in limbo and it says I will owe over XXXX XXXXXXXX in XXXX, when according to the StudentAid.gov calculations and the rubric provided by the SAVE act, I should owe closer to XXXX XXXXXXXX.
Company Response:
State: TX
Zip: 78613
Submitted Via: Web
Date Sent: 2023-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-15
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Nelnet illegally capitalized interest on my loan and is ignoring my requests to rectify the situation. I have been in the same IBR plan for several years. Nelnet demanded I recertify with them separately, even though I already recertified through studentaid.gov for my other loan with another servicer. The deadline to request recertification was XX/XX/23. I could not recertify for Nelnet on studentaid.gov, because I already had for 2023. So I called Nelnet and they said to upload a self-certified income document, which I did XX/XX/23. Then they sent me an IDR application and I submitted the application and uploaded the documents to their upload portal on XX/XX/23, as instructed by their customer service agent. Then in XXXX they wanted another application. So I emailed it this time. Then on XX/XX/23 Nelnet capitalized about {$2200.00} in accrued interest. But they should not have done it because I never entered deferment or ended/changed my plan. Then I asked them on the phone why they capitalized, which took 2 hours on hold! They said it did not happen. But I have the statements to prove they did it. Then I emailed them several weeks ago and got no response. Nelnet should reverse the capitalization of accrued interest because I never entered deferment or ended my plan. Any delay in processing my recertification was their fault. And they need to get more customer service. 2 hours for a call is unacceptable. And nobody at Nelnet responds to emails. They purposely make it impossible to get information or get things resolved. Super shady.
Company Response:
State: MN
Zip: 55118
Submitted Via: Web
Date Sent: 2023-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-15
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Per the FCRA as a federally protected consumer, I am now opting out of any and all authorization I the consumer have given you. Including, but not limited to, Written, nonwritten, verbal, and nonverbal. Per 15 USC 6802 I demand that you comply with this cease-and-desist requirement. Attachments include copies of pay statements courtesy of Nelnet that clearly states what amounts loans should have indicated on my credit report at the date of reporting. Pay status shows a last payment status of XX/XX/, yet the credit report shows that zero payments have been applied. Payment amounts that were reported on the attachments clearly show there is no consistency in any reporting by the credit report agencies. Please notice report errors are highlighted in attachments!!!! Please delete all accounts with NelNet due their failure to conduct a proper investigation.
Company Response:
State: MI
Zip: 48210
Submitted Via: Web
Date Sent: 2023-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-16
Issue: Problem with a company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: In 2015 I started paying back my student loan with department of education, special program so they stop talking my taxe returns and paid it all in full through the department education payment program!. Now there is three loans instead of one with Nelnet company that calls them selfs the handles of student loans!. I told them they are full of XXXX all of my student loan is all paid and done!. Thats what I was told by the department of education!. That my loan was all done through their payment program!. Which may be a scam like everything else out there that is scamming people out of money!. They are saying my {$900.00} balance is now XXXX and counting and its split up in to three pieces!.
Company Response:
State: WA
Zip: 982XX
Submitted Via: Web
Date Sent: 2023-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A