Date Received: 2023-07-15
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: My federal loans were transferred from Great Lakes to Nelnet in XX/XX/2023. Great Lakes informed me that " The transfer will not impact the existing status, terms, conditions, interest rate, or available repayment options ( such as income-driven repayment, deferment, or forbearance ) for your federal student loan ( s ). '' However, when I checked my loan terms in the Nelnet portal, I noticed that they have raised the interest rates on all of my federal loans. I have contacted them on XX/XX/2023 to complain and not yet heard back. I believe this to be a predatory and illegal act on the part of Nelnet to scam federal student loan holders.
Company Response:
State: MN
Zip: 551XX
Submitted Via: Web
Date Sent: 2023-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-14
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have been advised that my loan is being serviced by Firstmark Services although it is owned by Firstmark Serviced Trust. When attempting to negotiate the terms of my loan I was told, by Firstmark Services, that they are only a servicer and can not make any changes to my loan. I was told that I would need to reach out to my lender to attempt any changes. I asked Firstmark Services for a direct contact to my lender and was refused initially, now, Firstmark Services says, via my initial complaint to CFPB, that there is no direct contact information for my lender. I believe borrowers should have access to their lender which was the case before my loan was sold by XXXX to Firstmark Serviced Trust.
Company Response:
State: IL
Zip: 608XX
Submitted Via: Web
Date Sent: 2023-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-14
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: NELNET still continues to report my PAID IN FULL student loans to the credit bureaus as being open. The suppression has been lifted but the still continue to report incorrectly. This needs to be addressed.
Company Response:
State: TN
Zip: 38017
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I went to XXXX XXXX and never received a XXXX the school was closed down and found guilty of fraud in 2016 I am not responsible for this alleged student loan and its pulling my credit score down tremendously.
Company Response:
State: MI
Zip: 48335
Submitted Via: Web
Date Sent: 2023-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Under the student loan pause, all accounts were supposed to be showing in good standing. No late payments should be showing on the accounts.
Company Response:
State: CA
Zip: 92571
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: The U.S. Department of Education recently announced that it will approve federal student loan forgiveness for borrowers who were deceived by XXXX job placement claims. By court order we suppose to get automatic student loan forgiveness how meet the criteria, it's been more than +4years of suffering waiting for the action by the department of education . I submitted an application for loan forgiveness based on my eligibility for the program, but I have not received a discharge despite waiting for over four years. the lack of loan discharge has impacted my life, such as the financial burden of continuing to make payments on a loan you believe should have been discharged. Also, I been denied for mortgage, loan even a credit card of {$500.00}.
Company Response:
State: PA
Zip: 19148
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: On XX/XX/2023, NELNET : I submitted the enclosed disputes regarding my federal student loans through Nelnet. The dispute was sent to XXXX, XXXX, and XXXX. I have been in the process of purchasing a new home and my loans went through the Fresh Start program. As per the two conversations that I had directly with the Department of Education, I was told that all negative information that was previously reported would be removed. The disputes were specific to each bureau. Nelnet decided not to pursue the disputes. Instead, I received a letter dated XX/XX/2023, with contradictory wording. It starts off by stating that after a careful review of my account, a determination was made that no adjustments are needed. The reason provided was because of an incomplete or invalid dispute. This was followed by claiming that under the FCRA a data provider doesnt need to investigate disputes received directly from consumers. For starters, the dispute came directly from the bureaus. Furthermore, the results should have also come back from the three bureaus. That never happened. Just a form letter from someone who didnt take the time to review the disputes. XXXX, XXXX, & XXXX The attached response from Nelnet indicates that you didn't provide the information listed in my individualized dispute sent to all three bureaus. You too share a part in the blame for my credit reporting incorrectly.
Company Response:
State: FL
Zip: 33801
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Group ID : XXXX Payment Amount : {$360.00} Payment Effective Date : XX/XX/2023 Date Payment Authorized : XX/XX/2023 Above is from the email confirmation from Nelnet regarding an online payment. I made a payment on XX/XX/2023 to loan account XXXX For approximately 20 days and 2 phone calls to Nelnet Customer Service regarding why the payment has disappeared from their website. No record of the payment exists on their site, but I have bank statements of the money being taken out of my checking account posting on XX/XX/2023. With an email confirmation as well. Today on XX/XX/2023 I checked and found the payment incorrectly applied to the wrong loan, in this case loan account XXXX. They are misappropriating my payments to the incorrect loan in their care. My goal with this payment is to payoff interest accrued on my loan account XXXX. They make this impossible. I will contact customer service for a 3rd time regarding this payment over the span of 27 days since I scheduled the payment. It is very difficult to pay back loans if I have no control over my payments.
Company Response:
State: AZ
Zip: 85225
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Last year on the studentaid.gov website : ( https : XXXX : XXXX ) There was a link to recertify my IDR plan early. I did this last XXXX, XXXX, and got a notification back from Nelnet that it was too early to recertify. On the same site it says " You wont be required to recertify before payments restart, and the earliest you could be required to recertify is XX/XX/XXXX. '' I then received an e-mail from Nelnet on XX/XX/XXXX saying I had a payment coming due of {$290.00}. I recertified immediately again when I saw this. They ended up putting me in forbearance and capitalized over {$10000.00} to my principle balance so I now have to pay significantly more for interest than if they would have accepted my early recertification. I called them about this on XX/XX/XXXX and they said there was nothing I could do about it and that when I recertified early I checked the wrong box! They said I recertified too early and too late! They said the notice about not having to recertify until XX/XX/XXXX didn't apply to XXXX loans. I've been struggling financially but their actions are making it more and more impossible for me to pay them back. In addition they tell me I can't consolidate my loans unless I want to extend my payments by another 10 years! They told me I could apply for REPAYE but that was a lie ... that option isn't available for FFELP loans without consolidating! They should have sent me a letter about the recertification due date because it was a very important issue considering the false/misleading information published on the studentaid.gov website.
Company Response:
State: CO
Zip: 80915
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: nelnet has lied to me on multiple occasions about my loans being approved for discharge through the borrowers defense. I have submitted numerous complaints to federal student aid, XXXX, dept of banking and insurance, attorney general, my state senators. No body does anything about it!
Company Response:
State: NJ
Zip: 082XX
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A