Date Received: 2023-07-11
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Hello, I'd like to bring to your attention that I am aware of how you have handled my securities. I am aware of your indentured trustee agreement with XXXX XXXX and XXXX & XXXX XXXX XXXX. My securities have not been handled properly, and i will file a complaint with the Federal Trade Commission for securities fraud if this matter is not handled immediately.
Company Response:
State: VA
Zip: 22315
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Unauthorized Third-Party Status, Violation of Privacy, Cease and Desist Communication, and Debt Validation Request Dear Nelnet, I am writing in response to your communication dated XXXX XX/XX/2023, regarding my student loan, which has allegedly been transferred from Great Lakes to Nelnet. I would like to reiterate my previous assertion that your organization remains an unauthorized third party with access to my personal information. As referenced in my previous correspondence and the complaint I filed with the Consumer Financial Protection Bureau ( CFPB ), Complaint # XXXX, I have made it clear that I consider Nelnet an unauthorized third party with no legal authority to access or handle my personal information. Despite your claim of being the new servicer for my student loan on behalf of the Department of Education, I firmly assert that you continue to violate my privacy rights according to the Fair Debt Collection Practices Act ( FDCPA ). Therefore, I hereby demand that Nelnet immediately ceases all communications with me, both written and verbal, unless you can provide legal proof of your authorization and compliance with the FDCPA. Cease and desist all contact with me, as mandated by the FDCPA under section 805 ( c ). Your continued attempts to communicate with me while being an unauthorized third party constitute a violation of the law. Furthermore, I request that Nelnet ceases reporting any information regarding this alleged debt to credit reporting agencies. Any negative reporting or reference to this debt on my credit report is also in violation of the FDCPA. Failure to comply with this request will be seen as a willful violation of my rights. Additionally, I hereby exercise my rights under the FDCPA to request the validation of the alleged debt. I demand that Nelnet provides me with the original agreement bearing my wet signature, demonstrating that I am legally obligated to owe any debt to your organization. I expect this validation to be provided within 30 days from the date of this letter, as required by the FDCPA. I must emphasize that unless Nelnet can prove with legal documentation that I owe any debt to your organization, I will not acknowledge or accept any further claims or demands. Failure to comply with my requests, both for ceasing communication and providing proper debt validation, will leave me with no choice but to pursue legal action to protect my rights and seek appropriate remedies. Please acknowledge receipt of this letter within 10 days and confirm in writing that you will cease all communication, cease credit reporting, and provide the requested debt validation as outlined. Failure to respond or comply with these demands will be viewed as a deliberate violation of the FDCPA, and appropriate legal action will be taken. Thank you for your immediate attention to this matter. Yours sincerely, XXXX XXXX
Company Response:
State: MI
Zip: 48197
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have two issues : ( 1 ) I want Nelnet to demonstrate its legal right to my student debt ; and ( 2 ) If they can demonstrate the authority to collect this debt, I want them to return me to the payment plan I am on ( PAYE ) at Great Lakes. As of XX/XX/2023, my student loans were serviced by Great Lakes and I was on the income-driven Pay As You Earn ( PAYE ). On XX/XX/2023, I received an email from Great Lakes that my loans were being transferred to Nelnet. I received no further communication about the transfer until XX/XX/XXXX, when Great Lakes emailed me to say that my loan would *not* be transferred. Here is the material section of the email from Great Lakes : " Recently, we informed you that the U.S. Department of Education ( ED ) was planning to transfer the servicing of your federal student loan account to another member of ED 's federal loan servicer team. We're now writing to inform you that ED did not transfer your loan account to the other servicer. ED determined that it was not necessary to transfer your loan account. We, Great Lakes, will continue to provide customer service for your federal student loan account. If you are currently required to make monthly payments on your federal student loans, direct your payments to us. '' After that, I received notice from Nelnet that they are now servicing my account. However, Nelnet changed my payment plan *without my knowledge or consent* to REPAYE. Between XX/XX/2023 and today 's date, I have sent five emails telling Nelnet that I do not want to be on the XXXX plan. Nelnet has ignored these emails. On XX/XX/2023, I called and spoke to a Nelnet agent who ( a ) gave me incorrect and misleading information about loan consolidation, which would have caused me significant harm if I had followed her directions ; and ( b ) said she had taken care of getting the loans changed back to the correct PAYE plan. As of today, Nelnet still shows my loans as being on the REPAYE plan. I do not know whether this is because they do not actually have the right to my student debt, or because they are trying to collect more payments from me than my original plan requires. I have informed Nelnet as I have Great Lakes that I will consider switching to the new SAVE plan but have been abundantly clear that I do not want to do so until I can determine whether it is better than PAYE for my situation.
Company Response:
State: NC
Zip: 282XX
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I contacted the school year of 2021 and the bank lenders explained to both my issue. The school I have contacted over the phone telling them its on a report stating the student loan money was not refunded back to the lender I did not earn my license. The school gave me the run around and says it's nothing they can do. Next step I contacted the lender over phone and explained the issue with my school and never receive my license and the money was suppose to be send back to the lender which was not, I asked what can be done I got the same response from the lender.
Company Response:
State: NY
Zip: 10457
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Dealing with your lender or servicer
Subissue: Keep getting calls about your loan
Consumer Complaint: Well, this loan was discharged in a court of law, all student loans under XXXX XXXX XXXX in XX/XX/XXXX in a court of law was finalized to discharge all those student loans because of the fraud Corintheans Colleges and all the schools under XXXX XXXX had done to their students and how they targeted low income students so my loan shouldnt even be there or my classmates loans that I went to school with from XXXX and XXXX to XXXX were all discharge and dont have a balance but yet mine is still there I went to the same school for the same degree and I am still showing {$110000.00} balance and Im getting the runaround I have it removed when it shouldve been removed last year in XXXX or XX/XX/XXXX 2022
Company Response:
State: OR
Zip: 97030
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On XXXX XXXX, 2023 I received an email from NelNet that my student loans were being transferred from Great Lakes to the new platform. This presented 2 immediate problems that seem to be unfair or shady business practices at minimum and with further information are clearly designed so NelNet can rake in the maximum amount of interest/income as possible. - I was unable to access my Great Lakes account in any meaningful way. The payment history was unavailable, and I could make no further payments towards my account. - No new account with NelNet was set up; further exacerbating problem 1. I received another email on XXXX XXXX saying I could sign up with NelNet to access my information, but today ( XXXX XXXX ) was the first day I tried logging in. I was successful in verifying myself and getting access to my new account, but there were again problems. - All payment history from Great Lakes was not transferred and is unavailable. - There is no way to contact them except during regular business hours via phone - their email portal is 'unavailable '. - The one thing NelNet WAS able to transfer ( besides my balances ) was my auto-pay and banking information. There was already a payment scheduled for XXXX for a minimum payment, despite the fact all Student Loans are in COVID Forbearance. Given I had turned off auto-pay with Great Lakes, this was extremely concerning to me. So my formal complaint is about 4 things - 1 ) NelNet didn't pull any payment history from the previous borrower and there is no way to access it online. 2 ) There is no mechanism to contact NelNet except for on the phone, which I havent tried but I am sure that is not going to be easy nor time efficient. 3 ) NelNet automatically signed me up for an auto-pay without any formal notification, email, or call. The fact they can pull my bank information but not my payment history is extremely suspect to me and shows me they intend to start collecting people 's minimum payments without their knowledge/consent. I purposefully have not been paying any minimum payments since COVID Forbearance started and will only pay my loans in chunks when I have a financial windfall. Given the Federal decisions on that until it expires, as a consumer thats my choice, not the loan owner. 4 ) My credit score was affected by decisions that I as the consumer had no power or consent in making. I understand that when loans transfer that credit lines will be affected ; but there needs to be a federal rule that prevents this from affecting consumers actual scores ; mine dropped primarily due to the age of my accounts dropping ; the new account hasn't even shown up on my credit report so I am sure it will dip again when that debt is re-added as a new entry. I know this a mostly moot point since it's only a few points, but I am currently house-shopping so this could have caused a bigger issue if it had dropped me from 'Excellent ' to 'Good ' standing with lendors.
Company Response:
State: TX
Zip: 77573
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: I have spoken with Nelnet, XXXX, XXXX, and XXXX countless times in an effort to have Nelnet properly furnish my student loan accounts to the three major bureaus but have not had any success. Nelnet continues to claim they reported my accounts to the three bureaus ( plus a fourth ) following the " transfer '' from Great Lakes, yet only XXXX is properly reporting my accounts. XXXX and XXXX both say they have not received anything from Nelnet while Nelnet supposedly reports on the last day of the month with the first reporting date of XX/XX/31. Now two cycles in, XXXX and XXXX still do not show my accounts. Per a Nelnet supervisor, I provided screenshots of my credit report showing only a single Great Lakes account and no Nelnet accounts weeks ago and still have not received any type of correspondence from the credit reporting department as I was instructed I would. I am attempting to buy a house, and with my credit scores having tanked because of the incompetent handling of the Great Lakes to Nelnet transfer, I need my Nelnet student loans to be reported to the bureaus ASAP.
Company Response:
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-08
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I had requested a refund on payments made from XXXX to XXXX while the payments were on pause. They stated that it would process through within a few months. I had called multiple times from XXXX to XXXX inquiring about the location of a $ XXXX check that they said would be sent through mail via IRS XXXX No check was ever received. I called throughout. The beginning of XXXX ( XXXX through XXXX ) for information of the check location and they stated it was mailed out. I informed them I did not receive it and they said okay we can cancel the first check and send a new one, it will just take a little longer. I agreed and called a few more times inquiring about the status of the refund and they stated it was still processing. I call again XX/XX/XXXX and am finally informed that the check was mailed and cashed out XX/XX/XXXX and they would not be re-sending a new check. That I would need to file a police report for fraud. Why in all the months I've contacted and emailed nelnet was I not informed sooner of this issue? $ XXXX is a lot of money during this economy and it's infuriating that that amount can be unaccounted for for such a long period of time and I was not informed much sooner.
Company Response:
State: CA
Zip: 91710
Submitted Via: Web
Date Sent: 2023-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I noticed a couple months ago that nelnet was reporting I owed student loans in the sum of XXXX I never took out student loans I always was on a XXXXXXXX XXXX I contacted XXXX to tell them that the loans were not mine they responded that nelnet verified the loans were mine. I contacted nelnet they stated that loans were in the name of XXXX XXXX and he signed the promissory note with being said nelnet stated that they didn't have proof of me owing this debt because they were a third party. With that being said it a clear violation of the fair credit reporting act if nelnet can't provide me with a contract agreement between all parties involved and signed. A police report was filed as well the number is XXXX XXXX XXXX XXXX XXXX XXXX XXXX of the XXXX XXXX XXXX XXXX XXXX
Company Response:
State: IL
Zip: 60302
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: This loan was already paid and I am asking for proof that it is not. From my understanding it was paid off with a surety bond when the loan was defaulted. I am asking for the contract with my wet signature and if can not be provided I would like this loan to be removed from my consumer reports. I do not owe this company and they are negatively reporting on my consumer report which in turn is causing me to be denied credit.
Company Response:
State: TX
Zip: 76179
Submitted Via: Web
Date Sent: 2023-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A