Date Received: 2023-08-01
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On XX/XX/XXXX, I paid off an entire federal student loan in full via Nelnet 's website ( {$2000.00} USD ). I immediately got an email from Nelnet that they received the payment. On XX/XX/XXXX, the transaction posted to my bank account. I was tracking the payment for around 3-5 business days ( checking daily, multiple times a day ) excited that I paid off a sizable amount. I found it odd that the amount I paid stayed in " Processing '' on Nelnet 's website when the payment already posted to my bank account the day after I made the payment. Sometime during the 3-5 days, I logged in and the transaction was nowhere to be seen on the site. I called the next day. The first person I talked to had no idea what I was talking about, it was almost as if I was being gaslit that I hadn't made a payment. I asked to be escalated and the next person knew exactly what I was talking about, somehow saw the payment, and submitted a request to have my balance be updated. I was told the update to my balance would take 2-4 days. 4 days pass and I call again. They tell me it will be an additional week. It has been 6 days. There has been no communication from Nelnet and no updates to my balance. I am frustrated that the next time they will tell me it will be another week or they " don't know '' why it's not processing AGAIN. I paid well in advance to avoid interest payments and yet we are approaching the beginning of interest kicking back in.
Company Response:
State: TX
Zip: 78729
Submitted Via: Web
Date Sent: 2023-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-01
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Complaint is against the company that handles the XXXX discharge for federal student loans. XXXX XXXX XXXX, As of XX/XX/XXXX, those of us who are XXXX and receive XXXX XXXX XXXX and are reviewed every 3+ years were suppose to be able to apply for XXXX discharge. Note this is a change from the original rules which stated that you have to listed as having a review every 5-7 years. However, the website for the applications for XXXX discharge hasn't updated the online process. Their website was updated to say 3 years. HOWEVER, as soon as you start trying to submit online the second questions is " Does your XXXX notice of award state that your next scheduled XXXX review will be within 5 to 7 years from the date of your most recent XXXX XXXX determination? '' Also, their downloadable application also requires you to check a box that states 5-7 years between reviews, which is not in accordance with the new federal rules of XXXX years. It doesn't let you proceed with a social security discharge if you answer no. This leaves those who are reviewed every XXXX years unable to apply for discharge, even though the rules allow us to as of XXXX XXXX XXXX XXXX
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2023-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-30
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Ironically, the reason I am contacting the CFPB today is regarding the EXACT SAME joint consolidation loan ( JCL ) we've have trouble with from the beginning, and contacted you about almost 10 years ago. The loan has been entirely mismanaged from its origination -- and we have missed out on every ounce of possible help since it was first made out -- two months AFTER Congress deemed JCLs no longer legal. Financial violence is the way I'd describe this loan, and the impact its had on our lives and livelihood ; the usurious terms and punishing treatment is too much to even think about. Suffice to say that we have paid approximately $ XXXX on this loan that originated at $ XXXX in XXXX ( not including the payments we made on the loans within the consolidation between XXXX. ) The balance is now $ XXXX. It is out-of-control -- and always has been. I have been in XXXX XXXX since XXXX -- with the exception of one year working for a private company, and 2 years at a XXXX XXXX " part-time '', 32 hours/week. ( Unfortunately, PSLF requires one to work full-time or a minimum of 30 hours/week -- whichever is greater -- so I lose those years. The university never included our " lunch hour '' as paid time, either. XXXX XXXX is simply burying us in every way they know how. ) I have XXXX years in XXXX XXXX, depending on how the servicer will count my time in repayment, and would like to separate and consolidate with my XXXX XXXX my portion of our JCL. Congress PASSED the LAW to separate last XXXX XXXX XXXX There is still no mechanism -- and my current servicer, Nelnet, will not agree to put the loan into forbearance. The reps I have spoken to insist I need to utilize a " regular '' forbearance, where the interest will capitalize the loan to even larger, out-of-sight balances, or I must pay. The Department of Ed insists they have asked servicers to pause/apply administrative forbearances while a system to separate these loans is worked out -- but my Nelnet servicer reps have never heard of such a thing. They will NOT put our loan into a non-interest-accruing status. PLEASE -- I want to qualify for PSLF -- if not now, soon. We would consider paying off, via a home equity loan, my husband 's portion of the loan immediately, to keep it from growing out-of-control over the next year -- or whenever Department of Ed gets its act together. We are being punished financially on SO MANY FRONTS!!!! Please -- separate these NOW or FREEZE THEM as-is -- or cancel them altogether. They are a crazy mix of loans anyway -- loans that should NEVER have been made out, let alone combined. We were poor when we had to borrow these loans for our XXXX kids, then, and are poorer now, at XXXX and XXXX years of age. We can't even think about any sort of retirement or cutting back hours to part-time -- and our grind is wearing us down. We can't even PLAN our life out over the foreseeable future -- we don't know WHAT the government/servicers ' plan is! We are in limbo -- and have been for years -- while we wait for the Department of Ed 's action. WHERE is congress when we need it? WHY are we paying our servicer when all they do is suck as much money from us as possible, offer NO service, and raise our balance monthly? SEPARATE NOW/FOREBEAR W/O INTEREST/CANCEL. Just do something.
Company Response:
State: MA
Zip: 015XX
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-29
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: My student loans were serviced by great lakes on behalf of us dept of edu. They closed the accounts due to transferred them to another loan servicing company Nelnet. The closing of the loans reported to the credit bureaus XXXX and XXXX due to transfer which dropped my credit score drastically. Months later the loans were re-added to my credit reports with these bureaus and my score then dropped drastically again so it now looks like ive just opened this new debt with student loans and it is hindering me from obtaining new credit ie : a new apartment because it makes me look irresponsible which I believe is unethical.
Company Response:
State: NV
Zip: 89014
Submitted Via: Web
Date Sent: 2023-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-29
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Hello, yes, I had my student loans with nelnet. Originally, and now there was modelo. Or however, you spell that, and they are on my credit report. 4 / 8 years with modella, they've been in my credit. Since XXXX XXXX, which is over 10 years, they were sent to another creditor, not the original lender. I actually am on XXXX. I sent over a request to be approved for permanent XXXX. Approval from my student loans to be removed from my credit. I sent the doctor 's note over from my physician. As well as the information from social security they denied. I'm still on XXXX. This is past the 3 years I had an income repayment of XXXX. Now I got ta income repayment. That I have to pay {$360.00} a month. When I'm below income powery lines. There is over {$65000.00} on my credit report. That is preventing me from getting a mortgage. Any credit any type of anything above water? I need your help to get this taken care of ASAP.
Company Response:
State: DE
Zip: 199XX
Submitted Via: Web
Date Sent: 2023-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-29
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: my student loan debt has been forgive by the federal student aid and the XXXX XXXX XXXX when bankruptcy twice i asked them to remove this from my credit report they are still active
Company Response:
State: VA
Zip: 22630
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-29
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: In the month of XX/XX/2023, The company Nelnet Student Loans combined my student loans together. Previously, there were 3 accounts that emerged into one account held by Nelnet. By doing so the major credit bureaus : XXXX, XXXX and XXXX XXXX dropped my score stating that my loans increased. The amount never changed only the number of accounts. This transaction has dropped my XXXX score tremendously.
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-28
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I was going through my credit report and noticed multiple debts was added to my credit report by this corporation Nelnet. I have never made an account by this corporation so therefore this corporation can not claim I owe them any payments. Great Lakes has sold the debt to this corporation so therefore Nelnet has had already been profiting and is now the owner of the debt. Since they have profited and is the owner of the debt, then they have the funds to pay off what they owe. I demand that you terminate this debt for I am not obligated to pay this alleged debt. Since this corporation believes, I am obligated to pay them they are by law a debt collector. In pursuant to 15usc1692 ( 6 ) a debt collector is any person who uses any instrumentality of interstate commerce or the mails in any business the principal purpose of which is the collection of any debts, or who regularly collects or attempts to collect, directly or indirectly, debts owed or due or asserted to be owed or due another, the term includes any creditor who, in the process of collecting his own debts, uses any name other than his own which would indicate that a third person is collecting or attempting to collect such debts. I demand this alleged debt to be terminated.
Company Response:
State: MD
Zip: 20707
Submitted Via: Web
Date Sent: 2023-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-28
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I have XXXX major problems with Nelnet. Since they bought my XXXX loans, they reported me late while knowing I was in process of filling out the XXXX to defer payments because they said this is wrong, that is wrong, etc and I filled it out several times then they marked XXXX accounts late and would not change them when credit bureaus asked despite my loan deferral finally being approved. That process of going back and forth took over 90 days and being late over 90 days on XXXX accounts cost me almost XXXX points on my credit, I was furious and disputed it numerous times and each time they refused to change it even though I was in good standing. That was terrible service and unethical but I figured it was probably legal. Now, they combined my XXXX loans without my permission reducing my credit age and changing the type of loan and the terms of the loan, which again dropped my XXXX XXXX, this time XXXX points. I do not have anything negative on my credit except nelnet, I take care of my bills. I do not feel that is legal. I want nelnet investigated. I want a new servicer if possible and I want punitive damages.
Company Response:
State: KY
Zip: 403XX
Submitted Via: Web
Date Sent: 2023-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On XX/XX/2023 I made a online payment of XXXX to Nelnet to Account group XXXX. At first the payment was misapplied to account AD. I contacted Nelnet customer service to apply payment to account XXXX. Today as of XX/XX/2023 upon logging into my Nelnet account online, there was no evidence of this payment anymore. This is the second time they lost my payments or didn't know what to do with the money this month. I guess I'll be making a lot of these complaints for the next several years. Attached are the current payment history and email confirmation of payment.
Company Response:
State: AZ
Zip: 85225
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A