Date Received: 2023-09-01
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Company withheld my insurance license ( my license is required to work ) and would not allow to renew unless they were able to add thousands to balance. I was held XXXX by being denied my insurance license renewal until they could add fees and increase my balance substantially. I was not able to find other employment due to market conditions. I should owe around {$10000.00}, however my balance due to these fees and predator tactics I now owe close to {$30000.00}. I need help addressing this predatory behavior! Thank you
Company Response:
State: TX
Zip: 77007
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Dept of Ed / Nelnet XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX ) XXXX XX/XX/2023 Reported I owe {$4100.00} This does not belong to me please have this removed from my report. Please have them send me the application that requested this loan so that I Can file a police report for identity theft.
Company Response:
State: MS
Zip: 397XX
Submitted Via: Web
Date Sent: 2023-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: This company provided inaccurate and conflicting information. They took my loan over from great lakes. I called on XX/XX/XXXX and waited for an hour and 30 minutes before someone answered. I asked about consolidated my loan and how that worked with IBR repayments. The woman told me that it would start my IBR payments over. When I pointed out that federal student aid site says that that isn't the case, she backtracked and said previous payments count if the loan is consolidated before the end of XXXX, but she still discouraged me from consolidating. She then told me my current plan ( PAYE ) is a 25 year plan. When I asked why, she said she couldn't see why but would call me back on Monday. She never did. She also said I was set to have a payment over {$1000.00} starting in XXXX because " that's the payment information we got from great lakes ''. I was paying {$0.00} with great lakes and can not afford XXXX. Since she never called me back, I called them yesterday. That agent told me I didn't have to recertifiy til XXXX, then backtracked. She also told me if I consolidate, the date of student loan forgiveness on an IDR plan will still vary based in each loan ( this is blatantly untrue ). She also told me I wouldn't have to worry about payments until XXXX and went back and forth on the recertification date. Today, I get an email from nelnet telling me that they received my request to end forbearance ( I never requested this ) and that I will owe a payment in XXXX now. I haven't even had a chance to consolidate or recertify. I haven't spoken to them today at all and made no such request. As soon as I call, the automatic voice says there are no agents available and they hang up ( it was around XXXX XXXX today and they're supposed to be available til XXXX ). I have called and emailed and they have done nothing but leave me on hold, initiate changes I didn't ask for, leave me panicked about changes they made to my account without my consent, and lie to me/give me varied information. They are not equipped to be handling these loans- at least not honestly
Company Response:
State: MD
Zip: 21218
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: There was so little time in between the release of new information about the new student loan repayment plans and the deadline for requesting refunds for payments made during forbearance that Nelnet was not able to keep up with the extremely high number of calls from people requesting refunds. Therefore numerous people were left on hold for hours on XX/XX/XXXX and were unable to get through to request the refund on time.
Company Response:
State: UT
Zip: 84074
Submitted Via: Web
Date Sent: 2023-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Problem with a company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: I have a loan from this company on my credit report, and I have never gotten a loan from them. I believe it is identity theft. I contacted them by phone 3 times. The first time they gave me a number to a sales company. The second time they hung up on me when I told them this was not my account. The third time they hung up on me when I requested proof of the loan in my name, as I have never gotten a loan. I called a 4th time and couldnt get through to anyone. I disputed this on my credit report, and they verified it is mine. So I am trying to get all the proof I can of this loan so I can dispute again, and file for identity theft. I will be filing a police report today.
Company Response:
State: TX
Zip: 76543
Submitted Via: Web
Date Sent: 2023-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: On XX/XX/XXXX I spoke with a phone representative of Nelnet, who assured me I would receive paper statements in the mail, and that those statements would require a delivery time of 6-8 weeks. At that same time, I requested payment history from my previous servicer, Great Lakes. The response I got from the phone representative was that they " were waiting on that info from Great Lakes ''. After sending a follow-up email, I received an automated response about longer than usual wait times, but nothing concrete. It has now been over 8 weeks and I have not received any written correspondence from Nelnet, nor have I received any notification of an extended wait time. Additionally, on XX/XX/XXXX I sat on the line for over an hour. The automated voice at XXXX told me wait times were 59 minutes. One hour later at XXXX, wait times were still 59 minutes. I suspect this servicer is intentionally under-hiring and under-serving so that interest can accrue before people can enter into repayment plans, receive all relevant documentation, or enter forbearance through other means. Don't worry, that didn't stop them from accepting my payment of {$11000.00} on XX/XX/. They made sure at least that part worked.
Company Response:
State: WI
Zip: 54703
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Nelnet Representative : I have been unable to reach your company via phone or email due to such high volume. Please update my account to reflect my XXXX Balance with ALL the Credit Bureaus as soon as possible. Thank you kindly.
Company Response:
State: TX
Zip: 76018
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Had a student loan with Great Lakes paid on time every month for years in XXXX all student loans were stopped with 0 % interest. On XX/XX/XXXX a current balance of the amount XXXX was transferred to a new institution Nelnet. On XX/XX/XXXX logged in to Nelnet to see payment plans and when to start only to find that they have a current balance in the amount of XXXX. Email stating the transfer said nothing would change, still at 0 % interest until payments restarted I did not take out an additional loans. Called and they could not tell me why the current balance had more then doubled in amount owed!!
Company Response:
State: UT
Zip: 84045
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: For student loan payments made during the covid forbearance period we were eligible for refund until XX/XX/2023. Nelnet 's phone 's were down from XXXX on and you were unable to get ahold of them to request a refund through an application. There is no way to do this online. When called the next day they stated it was past the deadline, although they were not open to take calls on the deadline date. After speaking with multiple nelnet employees they did place an application but states they are unable to determine if it will go through due to placing application " late ''.
Company Response:
State: MI
Zip: 49504
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I sent in a check to pay off my student loans with Nelnet on XX/XX/2023. The check was cleared on XX/XX/2023. Nelnet transferred my loans to XXXX whom is now telling me that I owe the loans again and that interest will begin as of XX/XX/2023. I have already paid this loan and now feeling like my money was stolen from me. I have spent countless hours on hold trying to get in contact with someone only to get the call disconnected. I have proof from the bank that the payment was cleared. I tried multiple times to call XXXX whom I never am able to get through to. I can't keep spending hours on the phone listening to hold music for then the call to get disconnected. i have a family and planning on buying a house and this is causing extreme stress to us.
Company Response:
State: FL
Zip: 32818
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A