Date Received: 2023-09-03
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: My loans never decrease, I am not a fool I know they XXXX us all over, I went from being provided loans through Great Lakes, I can't remember who they were before that, now they're with Nelnet. They're doing exactly what XXXX XXXX XXXX XXXX did, only with my loans.
Company Response:
State: PA
Zip: 175XX
Submitted Via: Web
Date Sent: 2023-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-03
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Student Loans are reporting on my credit report that does not match my personal information
Company Response:
State: IL
Zip: 60639
Submitted Via: Web
Date Sent: 2023-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-03
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I recently completed the SAVE plan application which said my payments would be {$420.00}. The application was acknowledged by Nelnet and stated it was in process. Recently I was alerted via Nelnets online portal that my payment would be {$520.00}, which I cant afford and wasnt what the SAVE plan stated which Ive been planning for. This seems unfair and deceptive and contrary to XXXX.
Company Response:
State: IL
Zip: 60626
Submitted Via: Web
Date Sent: 2023-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-03
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: I have recently paid off my Student loan debt and I need that to reflect on all 3 Credit Bureaus. Below is the proof of Payoff not only from the IRS but Nelnet Inc. themselves.
Company Response:
State: TX
Zip: 75287
Submitted Via: Web
Date Sent: 2023-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-03
Issue: Struggling to repay your loan
Subissue: Problem with forgiveness, cancellation, or discharge
Consumer Complaint: I am having problems repaying my loan all of a sudden. I have abruptly started into debt and forbearance as well. Customer service is univitingly and randomly obscure and ineffective.
Company Response:
State: NY
Zip: 146XX
Submitted Via: Web
Date Sent: 2023-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: This company seems to have a deep interest in me online and is scanning my online profile. I believe he is attempting to take my personal business and product.
Company Response:
State: NY
Zip: 146XX
Submitted Via: Web
Date Sent: 2023-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-03
Issue: Struggling to repay your loan
Subissue: Problem with forgiveness, cancellation, or discharge
Consumer Complaint: This company seems to have knowledge of my credit history and credit score.she frequents me on social media despite deficits in communication. I have asked her to discontinue communication. She seems to have my identification as well.
Company Response:
State: NY
Zip: 146XX
Submitted Via: Web
Date Sent: 2023-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-03
Issue: Struggling to repay your loan
Subissue: Problem with forgiveness, cancellation, or discharge
Consumer Complaint: This company I believe has knowledge of my credit history and credit score and I believe has my identification.
Company Response:
State: NY
Zip: 146XX
Submitted Via: Web
Date Sent: 2023-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-03
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I am aware there is a past due balance and agree to pay the following financial obligation regarding ACCOUNT : XXXX to which I might lawfully owe, on one condition : Within fifteen ( 15 ) days of the date of receiving this Conditional Acceptance sent certified mail return receipt, requested you deliver to me the following : provide a copy of the master promissory note and disclosures according to The Truth and Lending Act. provide a validation of the debt, that, production of account and the general ledger statement. Verification of your claim against XXXX XXXX that is, a signed Invoice. A copy of the Contract binding both NEL NET AND XXXX XXXX and send that letter by recorded delivery so that there is an independent witness to it having been delivered. A statement admitting whether you are the holder in due course or whether you are a servicer. A statement admitting whether you have sold my note in a pooling and servicing agreement. This is also known as securitization. IN THE EVENT YOU HAVE BEEN SECURITIZING MY NOTES AND FAILED TO PROVIDE ME MY SHARE, I WOULD LIKE TO BE REIMBURSED MY 80 % WHICH I AM ENTITLED TO RECEIVE BY LAW, IF THEY WERE SOLD IN SECONDARY MARKET. PLEASE REDIRECT MY SECURITIES TO THE UNITED STATES TREASURY SO THAT THEY MAY BE SECURITIZED THROUGH MY TREASURYDIRECT ACCOUNT XXXX. The identity of the true holder in due course for my loan. If the loan has been securitized, the name of the XXXX my loan was sold to. The CUSIP number under which my loan was securitized to. Make available for visual inspection my original wet ink promissory note ( not a photocopy ). Please provide the above documentation for my personal records. Thank you for your time and attention to this matter. Respectfully, XXXX XXXX XXXX BENEFICIARY AUTHORIZED REPRESENTATIVE FOR XXXX XXXX Without Prejudice, All Natural Inalienable Rights Reserved. IT IS IDENTITY THEFT BECAUSE ACCORDING TO FERPA US DEPT EDUCATION AGREED TO NEVER SHARE MY PERSONAL INFORMATION IN WHICH SOMEHOW NEL NET GOT IT WITHOUT MY CONSENT OR PERMISSION. NOTES HAVE BEEN SECURITIZED WITHOUT ME RECEIVING MY SHARES. I REQUESTED MPN AND ALL LOAN DISCLOSURES VIA CERTIFAL MAIL RECEIPT # XXXX XXXX XXXX XXXX XXXX. INDENTURED TRUSTEE FOR NEL NET IS LIABLE AND REPSONSIBLE FOR THE FRAUD THAT IS OCCURING AND HAS BEEN NOTIFIED.
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-02
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am confused and Nelnet has misleading information. I went from Great Lakes to Nelnet and I am still lost. When I log into my Federal Student Aid account it shows that I have a payment of {$0.00} due on XX/XX/, but when I log into Nelnet it shows that I have to make a payment of {$420.00} due on XX/XX/. I am enrolled to get my XXXX, but I am not going to be able to afford it as I live paycheck to paycheck and now I have an extra payment of {$420.00} per month.
Company Response:
State: AZ
Zip: 85353
Submitted Via: Web
Date Sent: 2023-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A