Date Received: 2024-01-23
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Honestly made several attempts at calling and E-message Navy Federal Credit Union once I discovered issues with XXXX credit report before and after setting up fraud alerts due a XXXX credit card. I made a decision closed ALL my accounts with this financial institution because I wasn't getting any answers on what other revolving XXXX accounts exist. Since I couldn't get answers I lost confidence and trust at keeping other personal accounts open especially the ( ONLY one ) XXXX credit card w/limit {$3500.00}. During the last week of XX/XX/year> I went into the NFCU bank and asked branch manager to close existing accounts, she couldn't see any other issues exist with regards to a revolving dispute credit card cash rewards w/limit {$5000.00} or that I owed {$100.00} or more.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 21601
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I had a return to XXXX months ago that I never got a refund for. I called my bank to dispute the charge they denied saying I needed more documents I only had the return slip from UPS then I started being billed for XXXX XXXX I called both places with the customer care in XXXX its hard getting people that understand English well I think is what the error there was. With Navy Federal I was told that they can't dispute charges that monthly recurring it goes against their contracts with XXXX, XXXX etc. All I want a full refund for the return and all interest for the charges with XXXX which now they have given me a refund for XXXX that was billed the last few months
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30092
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My XXXX XXXX initiated a consistent chain of purchases using my navy federal account for exuberant amounts. I cant afford nor would ever make. Starting XXXX she would use a the picture she had of my debit card to pay illicit funds out to different unknown people one for {$1600.00}. On XXXX XXXX on XXXX {$1900.00}. On XXXX {$4900.00}. XXXX XXXX and on XXXX {$430.00}. XXXX a purchase for {$730.00}. On XXXX a purchase for XXXX. This dispute was denied and its a matter of principle. Im a long time client and this lack of concern for attention to detail and fraud is causing me to not be able to get a XXXX XXXX. Something that can alter my life and shorten it.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: 07305
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Someone tried to send me {$200.00} via XXXX and it did not go through. I called and inquired about why it didnt go through the next day and was told the activity was reported as fraudulent and the closed my accounts. I have a Personal checkings and savings and a business checking and savings. Also, I am on joint accounts with my wife. I have been with navy federal since XXXX or XXXX. And aquired the membership because my wife was serving in the XXXX XXXX XXXX XXXX at that time. I have been having issues with my accounts with XXXX XXXX because of the product XXXX that they offer. I am beyond disappointed with their inability to directly speak with XXXX and XXXX who processes and monitors their XXXX transactions to give me answers. And that they closed down my accounts for this. The last person I spoke with over at Navy Federal was a supervisor in the security department and he was rude and notated my account to not be able to do a Security appeal. This is causing not just an inconvenience in my life and my familys lives but also extreme XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30349
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: On XX/XX/2024 Navy Federal Credit Union received personally guaranteed security interest from me for the purpose of receiving an auto loan, they've refused to honor the instrument provided to them in good faith and ceased all communications with me regarding this matter.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90604
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: In XX/XX/2023 I submitted the paperwork required of me to Navy Federal to lower my APR on all credit cards and loans to 6 % per Louisiana State Law because I am active duty military serving in Louisiana. ( Louisiana Statute 29:312 ) I should receive back pay on all interest paid over 6 % from the date I got stationed in Louisiana on top of the 6 % interest cap. In XX/XX/2023 they approved the SCRA request but said it would be a few weeks before I got back pay or a change in APR. in XX/XX/2023 I called their SCRA department and they assured me that my request was still approved but they didnt know when it would be fixed. It is now XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: LA
Zip: 700XX
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: My decision to exercise my rights under the provisions of 15 USC 6802 of the GRAMM-leach Bliley Act ( GLBA ) regarding the sharing of my nonpublic personal information. I hereby formally opt out of any and all authorizations. Whether written, unwritten, verbal, or non-verbal, that I may have previously given to your institution for the sharing of my non public, personal information with non-affiliated third parties including the consumer reporting agencies for any purpose. I wish to exercise my rights to safeguard the privacy and security of my personal information and to restrict its sharing with third parties, particularly for marketing or other purposes not directly related to the financial services I have with your institution. documents are attached below
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60656
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I appreciate the prompt attention from the CFPB, and I want to acknowledge that Navy Federal Credit Union has taken corrective action by removing three out of the four fraudulent accounts previously mentioned in my complaint. However, the specific charge-off account with the amount of {$14000.00} ( Account Number : XXXX ) remains unresolved. The discrepancy in their response raises suspicion, as the removal of only XXXX out of the XXXX fraudulent accounts suggests potential selective omission. This questionable behavior leads me, as a consumer, to believe that Navy Federal may be purposely retaining one charge-off to negatively impact my credit status, keeping me classified as a subprime borrower. I would like to highlight that I sent formal letters to Navy Federal Credit Union via certified mail on XX/XX/year>. Despite this, Navy Federal has not provided a satisfactory resolution for the remaining fraudulent charge-off account. This ongoing lack of response and cooperation further compounds the violation of the Fair Credit Reporting Act ( FCRA ) and the terms outlined in my previous complaint. I want to emphasize that, under the Fair Credit Reporting Act ( FCRA ), Navy Federal Credit Union is legally obligated to respond to consumer disputes within 30 days. The FCRA, in Section 623 ( a ) ( 8 ) ( D ), explicitly mandates furnishers, such as Navy Federal, to conduct a reasonable investigation and correct any inaccuracies within a timely manner. The fact that Navy Federal failed to respond to my certified mail, sent on XX/XX/year>, within the stipulated 30-day period not only demonstrates a lack of compliance with the FCRA but also triggers the provision that requires the removal of the disputed information from my credit report. This is a fundamental right granted to consumers under the FCRA to ensure the accuracy and fairness of information reported by credit bureaus. I urge the Consumer Financial Protection Bureau to expedite the resolution of this matter, ensuring Navy Federal 's compliance with the FCRA and the removal of the remaining fraudulent charge-off account with the amount of {$14000.00} from my credit report. I appreciate your immediate attention to this critical issue and anticipate a prompt resolution. Sincerely, XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 856XX
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I have been trying to fix this issue not only with the credit card company but with XXXX also even though XXXX has said they returned my money they haven't and the bank navy federal credit union keeps saying I don't have enough evidence which isn't true I have an email that states the funds were to be returned navy federal credit union and XXXX are not doing their jobs this is unacceptable
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 283XX
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I closed the Navy Federal Credit Union bank account checking and savings. However, they reopened the account only due to money i owe them on a credit card. The actual debit is at a credit and collection company. Little over {$11000.00}. This is causing me significantly issues with me receiving medical assistance. The institution will not provide me a letter of closure. And the collection company doesnt have that information to provide me. I closed the account around XXXX i dont have those records anymore. It exceeds the 3-5 years of documentation requirement for proof to the state for tax reporting. I am on XXXX and have been for over XXXX or more. The state of Colorado hasnt inquired about this account in the previous 5 years. I dont know why they wont give me my benefits that Ive had for the last XXXX years. They are saying i have to provide proof of amount in this account. I DONT have this - its not a open cash account- its only open because of the debit they are trying to collect.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CO
Zip: 80123
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A