NAVY FEDERAL CREDIT UNION


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"Products" offered by NAVY FEDERAL CREDIT UNION with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Debt settlement
Debt or credit management - Mortgage modification or foreclosure avoid
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Other financial service - Debt settlement
Other financial service - Traveler’s/Cashier’s checks
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Payday loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 7026073

Date Received: 2023-05-25

Issue: Incorrect information on your report

Subissue: Old information reappears or never goes away

Consumer Complaint: There are 3 hard inquiries that are still on my report from 2021 My name is listed on my report as XXXX XXXX XXXX. I am a female Miss spelling of my name is also see on my report

Company Response: Company believes it acted appropriately as authorized by contract or law

State: MS

Zip: 38637

Submitted Via: Web

Date Sent: 2023-05-25

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7025662

Date Received: 2023-05-25

Issue: Advertising and marketing, including promotional offers

Subissue: Confusing or misleading advertising about the credit card

Consumer Complaint: Navy Federal Credit Union ( NFCU ) has offered a misleading and deceptively marketed Visa Platinum credit card. The promotional offer for this product lists terms that drew me to apply to the product. I have excellent credit. Additionally, I have other lending products with NFCU with large lines of credit. I applied to a card with a promotional offer of 0.99 % APY with {$0.00} balance transfer fee. Upon asking NFCU for a $ XXXX credit limit, rather than contacting me before approving the application to inform the product wont meet my needs, they simply opened the account at an insultingly low credit limit based on my qualifications and existing lines of credit. When asked several times NFCU refused to provide sufficient explanation. Only that I may apply for a credit limit increase in 3-6 months. This period of time would occur after the promotional period ends, and would lock me into extremely high interest. Im a service-connected XXXX veteran, which is a demographic particularly targeted by NFCU. Ive also banked with them since XXXX. I believe that this credit product is a deceptive practice to lock customers into high interest balance transfer situations. I will be gradually ending my banking relationship with NFCU.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: NC

Zip: 28226

Submitted Via: Web

Date Sent: 2023-05-25

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7024518

Date Received: 2023-05-24

Issue: Fees or interest

Subissue: Charged too much interest

Consumer Complaint: I called Navy Federal Credit Union ( XX/XX/XXXX at XXXX ) to get a credit card extension and they denied it siting obscure reasons. They increased my interest rate to an unreasonable rate. I'm on a fixed income and they are squeezing to the point of causing my credit score to go down. I've contacted them via direct message on the app ( XX/XX/XXXX & XX/XX/XXXX ) they provide for customers and nobody has responded to me. I'm a XXXX veteran who's looking for work and their lack of flexibility in providing extension or reducing my interest rate is predatory. I've since called again ( XX/XX/XXXX at XXXX ) to resubmit the same application for an extension and waiting on word back. The amount I owe on the card is {$17000.00} and they want me to pay {$690.00}. They have failed to provide the assistance they claim to provide on their app under the past due accounts tab they so conveniently highlighted on the app to remind me that my account is past due.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: FL

Zip: 33029

Submitted Via: Web

Date Sent: 2023-05-24

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7024445

Date Received: 2023-05-24

Issue: Took or threatened to take negative or legal action

Subissue: Seized or attempted to seize your property

Consumer Complaint: Approximately XXXX the Resurgent collection agency instructed a private XXXX XXXX XXXX seize my XXXX XXXX XXXX I Own since XXXX, without a notice. The debt collector refuse to send a validation notice and fail to respond to your verification letter.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: AZ

Zip: 85234

Submitted Via: Web

Date Sent: 2023-05-24

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7023981

Date Received: 2023-05-24

Issue: Problem caused by your funds being low

Subissue: Bounced checks or returned payments

Consumer Complaint: I lost my job and started to accrue returned check fees from company 's that were automatically deducting from my account. I made Navy Federal aware of my situation and they said there's nothing they could do other than to close my account and that I couldn't even do that unless my account was positive. As I was negative and desperately needed the funds and my last direct deposits, that wasn't an option. From XX/XX/XXXX to XX/XX/XXXX, I accrued 16 total returned check fees totaling about {$460.00} which downright seems criminal. They only approved to return 4 fees totaling {$120.00} or about 25 % of collected fees. Is there something that can be done about this? Is this considered ethical? Did it cost them {$340.00} for an automated system to reject a charge? Please let me know. Thank You

Company Response: Company believes it acted appropriately as authorized by contract or law

State: CA

Zip: 95820

Submitted Via: Web

Date Sent: 2023-05-24

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7023881

Date Received: 2023-05-24

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: In XX/XX/2023, Navy Federal Credit Union placed my account in " Restricted Status '' causing me to speak with their fraud department, when I spoke with them, they did not give a cause or reason for the status. I received a letter on XX/XX/2023 explaining that a transaction was returned to the payee as " Account Frozen ''. ( see attached ). On XX/XX/2023 I received a letter stating that I owe Navy Federal Credit Union {$42.00} to my " Frozen Account '' because of this transaction that was " not paid '' however I do not have Access to my accounts due to the " Restricted Status '' placed on my account. ( see attached ) Since XXXX I have been contacting Navy Federal Credit Union to try and resolve these issues and get my monthly statements mailed to me, however, have not been successful. I called on XX/XX/23 to ask for another statement because the one I requested on XX/XX/2023 was a copy and not an original. When I asked the supervisor for the original and wanted to make sure going forward I could receive my statements monthly his response was " your account is in restricted status and you will not be allowed to get your monthly statements '', my response was " so you expect me to pay a bill that I have no idea what I am paying or have a statement for ''? His response was " well you still owe us the money ''. Due to all of the statements not coming in the mail, not having any access to my accounts online, I have not been able to make a payment and therefor Navy Federal has reported negatively to the consumer credit reporting agencies, causing me harm as a reflection. I will me required to move due to my home I am renting is being sold, now, because of Navy Federal not following the law, my credit has been impacted negatively and it will be difficult to get into another place of residence. I have also attached a letter which I just sent off today, as I am now aware of the what they are suppose to be doing, XX/XX/2023 opting out to Navy Federal Credit Union. According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to ensure my private information is not shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' Navy Federal Credit Union is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' Navy Federal Credit Union, the financial institution and the Consumer reporting agencies XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, Navy Federal Credit Union whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' Navy Federal Credit Union never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: CA

Zip: 93611

Submitted Via: Web

Date Sent: 2023-05-24

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7023175

Date Received: 2023-05-24

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: Wrong information being reported

Company Response: Company believes it acted appropriately as authorized by contract or law

State: MD

Zip: 20723

Submitted Via: Web

Date Sent: 2023-05-24

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7022885

Date Received: 2023-05-24

Issue: Incorrect information on your report

Subissue: Account information incorrect

Consumer Complaint: On XX/XX/XXXX I called Navy Federal Credit and spoke with a representative about my auto loan that was adversely affected during the height of the pandemic. I advised there were accommodations made that was reported late 4 times and repossessed without warning even though partial payments were made in the interim. The account was brought current XX/XX/XXXX and per section 4021 of the CARES Act once the account the consumer brings the credit obligation or account current, the furnisher must report the credit obligation or account as current. The rep submitted an " OLC '' to their consumer reporting department and provided a resolution time of 7-10 business days. XX/XX/XXXX I called the company for a status update and was told by another rep the review had not been started and there was no ETA on completion.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: CA

Zip: 94546

Submitted Via: Web

Date Sent: 2023-05-24

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7022378

Date Received: 2023-05-24

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: I recently tried to purchase my firs-time home buyer and I came across my credit report and I realized that I have damages on my credit report. According to the 15 U.S.C 1681 there should not be any damages on my credit report it is a defamation to my character.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: TX

Zip: 770XX

Submitted Via: Web

Date Sent: 2023-05-24

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7022309

Date Received: 2023-05-24

Issue: Took or threatened to take negative or legal action

Subissue: Threatened or suggested your credit would be damaged

Consumer Complaint: CEASE AND DESIST YOU ARE VIOLATING MY RIGHTS!! I, the consumer, have noticed that there is abundant evidence that Navy Federal has been using deceptive and unfair debt collection practices in an attempt to collect an alleged debt from me. Pursuant to 15 USC 1692c Navy Federal has been communicating to other persons in connection with the collection of an alleged debt. Pursuant to 15 USC 1692d Navy Federal has been oppressing, harming my creditworthiness and reputation by coercing me to pay an alleged debt that has not been validated. Pursuant to 15 USC 1692c ( c ) I, the consumer is notifying Navy Federal, debt collector, in writing to cease communication with me and anyone in my household including family, friends, financial institutions, credit reporting agencies, third parties or indirectly of any alleged debt you are attempting to collect and only communicate through the cfpb i am invoking and demanding my remedies as the following Report account in good standing Zero out the alleged debt balance All demands are to be made upon receipt

Company Response: Company believes it acted appropriately as authorized by contract or law

State: SC

Zip: 29445

Submitted Via: Web

Date Sent: 2023-05-24

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.