Date Received: 2023-05-27
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit Reporting Act, Item : Account listed as : NAVY FCU [ XXXX ] on the XXXX Credit report has violated my rights. 15 U.S.C 1681 section 602 A states I have the right to privacy. 15 USC 6801 states that Credit Reporting Agencies have an obligation to protect non public personal information 15 U.S.C 1681 604 A Section 2 states a consumer reporting agency can not furnish an account without my written instructions the FCRA states that companies are obligated to maintain accuracy of all items reported. The information in this account are not only private but they have been reported INACCURATELY and the reporting of this information has damaged my ability to acquire funding and has greatly impacted my mode of living. I have communicated in writing several times with company and they have failed to comply with my written instructions, as well as failed to provided details of the results and methods of investigations. I contacted XXXX via letter on multiple occasions about beginning on the date of XX/XX/2022. I have attached some copies of some of my letters.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30080
Submitted Via: Web
Date Sent: 2023-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-27
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: On XX/XX/2023 Navy Federal Credit Union extended credit to me for the purchase of a promissory note I issued. I tendered payment and a receipt to the financial institution for the full amount. The payment was accepted both online and by their loan payment center. The original contract along with an allonge and power of attorney for the principal was accepted by NFCU.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 336XX
Submitted Via: Web
Date Sent: 2023-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-26
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: on XX/XX/XXXX a navy Federal Credit union Bank ( NFCU ) account was opened under my name I immediately took the card and letter to the NFCU the account was closed but on XX/XX/XXXX there was a {$700.00} of purchase made but it got declined. I went back to NFCU on XX/XX/XXXX I was told that the account was opened on line. A XXXX police report was made on XX/XX/XXXX also a report was made by NFCU
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 78232
Submitted Via: Web
Date Sent: 2023-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-26
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Background : On XX/XX/XXXX, I submitted an appeals request regarding the outcome of Mortgage Loan Application # XXXX which was the second mortgage application I submitted to Navy Federal Credit Union in less than a thirty ( 30 ) day window. This second mortgage application was denied due to a high debt-to-income ratio exceeding 70 % as well as one of my primary income sources was not considered for the application. Below I will outline and describe why Loan Application # XXXX should have been reopened, reworked, and reconsidered for approval. On XX/XX/XXXX, I submitted a mortgage application by phone at Navy Federal Credit Union. The Loan application number is XXXX. My loan officer was XXXX XXXX. XXXX contacted me a few days after I submitted my application to verify some information on my loan application and to remind me to upload my income-driven repayment plan for my student loans. After submitting all documents for processing and waiting a few days for the underwriting review of this first mortgage loan application, I was advised that underwriting could not approve my loan. The reason was that my debt-to-income ratio was one ( 1 ) percentage point higher than what the underwriters accept based on the loan amount requested and my credit score. Any and all documents I submitted prior to the underwriting review were accepted. On Thursday, XX/XX/XXXX, I reapplied for a mortgage loan and completed the application by phone at Navy Federal Credit Union. This time the documents that were listed on the online portal for my application were a Purchase Agreement ( I did not submit a purchase agreement because I did not have home chosen for purchase yet ), Paycheck stubs for the past month, end-of-year pay statement for my primary source of income, and W2s for the past two years ( I submitted W2s for XXXX and XXXX ) for both of my jobs ). I never received an initial phone call or contact with a loan officer with this application. On XX/XX/XXXX, I emailed XXXX ( the loan officer assigned in my online Homesquad page ) and received an auto-generated out-of-office reply stating that XXXX is out of the office until XX/XX/XXXX. I emailed XXXX because I submitted my second mortgage application and found it to be very strange that no loan officer had followed up with me at all regarding this mortgage application. A representative by the name of XXXX followed up with me over email as she is XXXX 's backup. XXXX called me shortly after her email to inform me that my second application ( loan # XXXX ) was denied due to the debt-to-income ratio exceeding 70 % ( excessive debt obligations ) as well as informed me that one of my income sources was not considered because I have not been employed at the company for two ( 2 ) years. Here is why my application should have been reconsidered and reworked : 1. I never received an initial call from a loan officer to verify my information or documentation needed for processing 2. My second application mirrors my first application except with the second application, I requested a significantly lower mortgage loan amount. Therefore given that none of my provided income was changed, I should have qualified for a mortgage on this second application ( a lower loan amount requested would certainly lower the overall DTI ). 3. All my income from application number 1 should mirror the income information on application number 2 as my income information is still the same and I still have the same employers and paid at the same rate. 4. I have been with my primary employer ( in banking ) for over six months, but have been continuously employed in banking and financial services in operational risk and compliance for well over two years ... so it should not matter that I got a new job and promotion with better salary at another place of employment as far as the second application is concerned. The two W2s provided will show income and that I have been continuously employed in the same industries and capacity for well over two ( 2 ) W2 periods. 5. My income-driven repayment plan obviously was not considered in the second application, which further caused the calculation for my debt-to-income ratio to not be completely accurate ( over 70 % on the second application only ) based on the information I provided. 6. I have been employed with my secondary employer since XX/XX/XXXX and have my XXXX W2s to prove it. I was advised that on XX/XX/XXXX, after multiple follow ups with Navy Federal over email that the decision on my second application remained the same and that Navy Federal could not extend credit. Based on the above information, I believe Navy Federal did not address my concerns in my appeal regarding the outcome of of the decision to not extend credit on the second application. Navy Federal Credit Union failed to include my documented income-based student loan repayment as well as disregarded my income after I further proved that I could afford the mortgage payments based on my salary and based on my continuous employment in banking and financial services for over six ( 6 ) years. The lack of diligence and skewed practices towards minorities like myself is a major reason why persons like myself in this situation can not create generational wealth through home ownership. Additionally, my first mortgage application took 30 minutes or less to co mplete by phone with a Navy Federal customer service agent around XX/XX/XXXX. My second mortgage application on XX/XX/XXXX, took longer than 2.5 ( two and a half ) hours to complete because the Navy Federal customer service agent kept trying to force me into stating that I am an XXXX American applicant. I identify as a mixed-race person and this should not have been an issue based on completing the application which caused the phone application to be longer and more strenuous and stressful than needed. I feel that because I identify as a mixed-race minority that my second application was not processed fairly. And to this day, I have never received any letter stating the reasons for the denial for either application in writing from Navy Federal Credit Union.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 75094
Submitted Via: Web
Date Sent: 2023-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-26
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have not supplied proof under the doctrine of estoppel by silence, XXXX XXXX XXXX ( mo ) XXXX XXXX XXXX. I presume that no proof of the alleged debt nor therefore any such debt, in fact therefore exist. I have recently gotten into looking at my credit report for the first time in my life, over the last 6 months. Ive been in and out of the United States 3 times of the last 4 years, due to my XXXX. I have recognized many fraudulent items opened in my name. The only Navy federal account I had was my Auto Loan with them. The Navy Federal Credit Union account ending in XXXX was opened by someone other than me. Additionally it has been a charge off, but XXXX has recently reported it as opened. It can not be a charge off and open account.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 285XX
Submitted Via: Web
Date Sent: 2023-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-25
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I XXXX XXXX XXXX entered a consumer credit transaction with Navy Federal Credit Union on XX/XX/2012. A consumer credit transaction that involved a finance charge. 15 USC 1605 defines a finance charge as the sum of all charges in a consumer credit transaction. The finance charge does not include cash but Navy Federal Credit Union took cash. The finance charge is also supposed to include insurance but Navy Federal Credit Union made me purchase insurance separately. Navy Federal Credit Union is supposed to provide me the right of rescission according to 15 USC 1635. This is a consumer credit transaction and Navy Federal Credit Union did not clearly and conspicuously disclose this information.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30044
Submitted Via: Web
Date Sent: 2023-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-25
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: THESE ACCOUNTS DO NOT BELONG TO ME, PLEASE REMOVE THEM FROM MY CREDIT REPORT. Section 609 ( a ) ( 1 ) ( A ), [ 15 U.S.C. 1681g ] section 607 [ 15 U.S.C. 1681e ]
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30294
Submitted Via: Web
Date Sent: 2023-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-25
Issue: Threatened to contact someone or share information improperly
Subissue: Talked to a third-party about your debt
Consumer Complaint: Navy federal keeps contacting my dad The number that is calling is XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 776XX
Submitted Via: Web
Date Sent: 2023-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-26
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Dear Consumer Financial Protection Bureau, I am writing this letter to report a violation of the Fair Credit Reporting Act ( FCRA ) by a creditor. I recently checked my credit report and found that the creditor had listed inaccurate information, which has negatively affected my credit score. The creditor did not follow the regulations laid out in the FCRA, which mandates that creditors must report accurate information to the credit bureaus. According to the FCRA, if a creditor fails to report the correct information, they have committed a violation that can be reported to the Consumer Financial Protection Bureau. I hereby request that an investigation be conducted into this matter so that the creditor can be held accountable for their actions. Additionally, I urge the bureau to take necessary action and ensure that the creditor corrects the inaccurate reporting to the credit bureaus. I believe the creditor has violated the law and my rights under the FCRA, and I request appropriate legal action to be taken. Thank you for your attention to this matter, and I look forward to receiving your response. Credit Report XXXX XXXX Inquires Dates XXXX XXXX XXXX XXXX XXXX Navy Federal Credit Union XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Disputed all inquiries 5 times Sincerely,
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 282XX
Submitted Via: Web
Date Sent: 2023-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-25
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: I just sent them a billing error notice and remittance to deposited and credit to my account again I hear nothing they sent me a letter saying this XXXX. What's showing in my account t they sent a letter stating balance now as positive they sent printed statement not authenticated no seal or navy federal employees who issued it didn't sign it I caught something today as to the credit I know I was approved for I seen their system glitch obviously their looking at me in dishonor I've shared with the malware code.second how could this balanced be over drawn XXXX they denied me overdraft.can you ask why they have credited my account from notes they received and why hasn't the manger at XXXX branch sent my note back like stated three weeks ago they have my account still frozen they said they investigated my claim from account XXXX and if I wanted results get a supena.so I forward all 34 recorded conversation saved chats all receipts everything the XXXX in remittance that I pledge accepted for value and they haven't credit my account .and I asked for statements sent they got me blocked in app I can't download them when they reset my log in I stated I wanted delivered not electronic so my aunt who works for ncua signed a power of attorney and will be assisting there is not one thing they fixed or worked as they replied so now since you sending them tuff and their playing both sides my aunt after reviewing everything even the certified tracking number for everything sent she will handle this because they are violation and causing harm and setting my account and doing things to benefit them.they said they don't have anyy shares or assets my aunt was appalled and disappointed to here reps say this conversation is not productive .when I send response and they can't read it.my aunt see what's going on and is meeting with board of directors .and gon na bring investigation and claim for me they are wrong keeping my credits. But didn't know who my mom 's sister is at the ncua it's sad my aunt see everything you allowed them to just lie and cause harm she be reaching out to you guys to one what you really did submit and what steps you took instead of just closing things .yeah I have family in government not my place disclose but just cause you you don't know who people are and take advantage .sometime that comes back to bite.last thing the last discriminating convos with repsy aunt was on the phone as well taking notes. She didn't believee at first but navy federal gon na pay for this for sure
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WA
Zip: 983XX
Submitted Via: Web
Date Sent: 2023-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A