Date Received: 2023-02-21
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Sallie Mae then Navient I paid for the loan through them for over 15 years and the loan never came down they just stole money I paid back triple the amount I borrowed I had it moved to XXXX and they forgave loan Navient owes me a lot of money back as a refund
Company Response:
State: LA
Zip: 710XX
Submitted Via: Web
Date Sent: 2023-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-22
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: They have continued to charge me interest during deferment periods, have added bulk charges to my balance, and also charged me interest during the federal freeze period for Covid-19. I want this unethical practice to be identified by the courts and to be cleared of any debt burden with Navient moving forward.
Company Response:
State: KY
Zip: 40165
Submitted Via: Web
Date Sent: 2023-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-22
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I originally started out with a private loan through XXXX. I borrowed {$8000.00} in XXXX, {$8000.00} in XXXX, and {$25000.00} in XXXX ( {$41000.00} ) I did put my loans in deferment while I was in school finishing my degree, however I graduated in XXXX of XXXX and started the repayment process in XX/XX/XXXX. After deferment my loans were {$10000.00} ( 12.25 % interest rate ), {$10000.00} ( 9.75 % interest rate ), and XXXX ( 10.06 % interest rate ) all with separate interest rates but billed together for convenience total principle balance of {$50000.00}. Then in XXXX XXXX sold my loan to XXXX XXXX XXXX and XXXX stated my original principle amounts were {$8400.00}, {$8400.00}, and {$25000.00}. The two {$8400.00} amounts are my first issue. That information is incorrect, and I am not sure if it has affected my repayment in some way however my first payment to XXXX in XXXX of XXXX states my principle balances were {$10000.00}, {$10000.00}, and {$27000.00}. So in 3.5 years I only paid a couple hundred dollars towards principle? My monthly payment in XXXX of XXXX was {$500.00}. Even if only 1/2 of my payment was going to principle I would have paid {$3000.00} in one year to principle. Possible problem number two. THEN in XXXX XXXX sold my loans to NAVIENT. I am currently still waiting for them to send me/ show me what the original principle balance was when they purchased my loans because they cant seem to give me that information.They can only tell me what my original principle balance was from my original loan from XXXX . *unreal* Today I had a phone conversation with an agent from NAVIENT about how my payments were being allocated because every month a different amount is being applied to principle and the payment and interest rate changes every 3 months SO AT MINIMUM for 3 months at a time the amounts should be the same or at least within a couple dollars of each other due to the daily interest rate and what day you actually make your payment. The agent could not seem to understand or answer why there was such a significant difference in allocation *some months theres a difference of over $ XXXX Some months less than {$60.00} out of {$500.00} is being applied to principle. He just kept saying " The system allocates your payments automatically ''. I also asked about the months that show {$0.00} went to principle and ALL OF MY PAYMENT WENT TO INTEREST ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ) how can that even happen? Another month ( XX/XX/XXXX ) only {$5.00} went to principle and {$520.00} went to interest. Something is not correct in the allocation of my payments and no one can seem to answer me on what is going on. I also have asked for consolidation or repayment options and all the agents say is " you seem to be making your payments just fine '' " theres nothing available to you at this time '' ... Since XXXX when NAVIENT took over my loans XXXX XXXX XX/XX/XXXX ( 5 years ) I have paid a total of {$30000.00} to my loans and I still owe {$35000.00}. *Even if my principle balance was what it was originally with XXXX in XXXX ( $ XXXX ) when I started with NAVIENT *which it should not have been because I had already been paying on my loans for 7 years before NAVIENT became the holder* I should be much farther in my repayment process. I actually should be DONE paying my loans. I have paid OVER {$65000.00} to these loans since XXXX and I originally borrowed {$41000.00}.
Company Response:
State: IL
Zip: 60510
Submitted Via: Web
Date Sent: 2023-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-20
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I had originally took out a {$5000.00} private student loan through Sallie Mae. The loan was then sent to Navient for servicing. I have been paying on the loan for 10 years. I've paid over {$9000.00} on a loan that was only {$5000.00} and still have a balance of {$1600.00} left. I was told that the rate was variable which was never discussed with me when I took out the loan. Currently the interest rate on the loan is 15 % and I was advised that nothing can be done to lower it because it is based on the federal reserve. At this rate, I am never going to be able to pay the loan off.
Company Response:
State: FL
Zip: 33578
Submitted Via: Web
Date Sent: 2023-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-20
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I have been paying on this loan since XXXX with no significant decrease in the balance during the entire life of the loan. It originated as two private loans from XXXX in the Summer of XXXX, both totaling approximately {$5200.00}. I have been paying on my loan since approximately XX/XX/XXXX. In XXXX, the loan was transferred to Navient. Navient has a federal settlement and over XXXX borrowers were given some type of loan discharge reduction. As a private loan borrower, I have received {$250.00} as some form of a refund. Meanwhile, this loan balance is {$6000.00} and Navient has gone up on my interest fees. I have questioned them about this without no recourse of action. I have been defrauded out of thousands from this private loan with no way to get out of it. I have worked in public service for an accumulated time of 10 years and I applied for public service loan forgiveness for my federal student loans, but I am being swindled by Navient. Something has to be done to support private student loan borrowers because they have strategically structured this loan for me to never be able to pay it off. Meanwhile, they are bombarding me with harassing phone calls, emails, and mail about these loans. I can not fathom how they are allowed to get away with this.
Company Response:
State: PA
Zip: 19151
Submitted Via: Web
Date Sent: 2023-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-19
Issue: Getting a loan
Subissue: Confusing or misleading advertising
Consumer Complaint: The companies I'm filing a complaint about are XXXX XXXX XXXX and Navient formerly known as Sallie Mae. Regarding the claims stated by Navient, the tactics used to secure the loans were fraudulent. At the time of signing, Navient was not the original loan holder, and the representatives from XXXX XXXX XXXX never explained the documents that were being signed, nor was it ever disclosed that the documents were for private loans through Sallie Mae. Although the documents show both signatures of the co-signer ( parent ) and myself, there's still neglect that the representatives failed to reveal that the documents were for private loans. In terms of repayment, the co-signer and I believed the payments were being applied toward federal loans secured by the Department of Education. Only within the last two to three years was it revealed that the loans held by Navient were private. When this information was revealed, it was due to the lawsuits by students. The payments were made because the co-signer and myself could not afford to have negative remarks on our credit reports which is why we continued to make payments. When contacting Navient for financial assistance, I was offered a program that would lower my monthly payment. Until recently, it has been brought to my attention that I'm no longer eligible for any program to lower payment. When looking at the finical records, it shows that with the last payments made, nothing went to the principal. From XXXX - XXXX there was a point where the loans were in default due to unemployment. When Navient reached out for payment, scare tactics were used to secure payments. These tactics are unprofessional and deemed to scare students into paying when students have no income to pay. Lastly, I still stand that the money received never touched my hand, nor did a direct deposit hit my bank account. In the case of Villalba vXXXX Navient, as stated, the loans held by Navient should be canceled, whether private or federal, as several fraudulent tactics were used to secure loans that solely went to XXXX XXXX XXXX for financial gain. Nor do I believe that the bases of going into default should be a requirement of having loans canceled. Maintaining a positive credit report has been a requirement in life. Lastly, the hardship that'll I'll have to continue to endure, along w/ retirement approaching and my mother being on a fixed income, will result in disaster. However, I believe I should not be held liable for loans taken out by misleading the borrowers, and the loan agreement terms are robbery. Based on this ongoing litigation, I believe, like many other former students, I should not be held liable for loans as the terms were misleading and misguided into signing documents that were never appropriately disclosed for their true intent. Finally, I'm paying for XXXX XXXX XXXX ' negligence which I should not be held liable for as XXXX XXXX knew and made a considerable profit receiving loans from the Department of Education and other private financial entities for financial gain. Leaving myself and many other students with college credit hours and degrees that hold no value and are not recognized by accredited higher learning institutions. Leaving myself to seek and obtain a degree from an accredited university. From this, I've been put into more debt, having to seek a college degree from an accredited university. I'm asking for the Attorney General 's help and assistance to combat the claims that Navient is in the right. Navient was never the original loan holder, so my loans were bought and sold to Navient with outrageous terms. Although Navient holds the loans from XXXX XXXX XXXX, the Department of Education has recognized in a court of law that student claims are valid and should serve the same outcome for private loans. should be canceled.
Company Response:
State: AP
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-19
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I took out loans with sallie mae, now navient starting in XXXX. Since taking out the loans Ive repaid the entire amount in full, but now am being charged thousands of dollars by navient for added on fees that have nothing to do with my loan amount. The company has refused to offer me any kind of payment lower than {$500.00}, which I can not afford to pay at this time due to financial struggle and hardship. My credit is being affected poorly which is causing me issues in every area of my life. These loans have been following me for most of my life and I am struggling to get by. Navient is a predatory lender and i should not be required to pay the amount theyve added on to my account. In XXXX I attempted to get forbearance on my loans, and in XXXX my father paid off the entirety of what was owed.
Company Response:
State: NC
Zip: 28806
Submitted Via: Web
Date Sent: 2023-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-18
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: At or around XXXX or XX/XX/2022, I was notified by my credit reporting tool of a credit change and it was a major ding by Navient under the guise of no payment. This coincidentally at the same time where President Biden made an announcement regarding his student loan program and efforts to push it through Congress, which of course was voted down by the Supreme Court as unethical and illegal as expected. During this time, my loans were in forbearance and they were to remain in such according to the stipulations laid down because of the COVID-19 pandemic. However when I contacted Navient regarding this not only did they ignore these facts, not only did they state that I didnt have any more deferments and forbearances but they immediately had reported my account to collections, subsequently affecting my credit score. To make matters worse, upon the Supreme Courts decision against President Biden which in turn granted my stance as correct and everything returned to COVID-19 policies and such, my account ( s ) were never updated by Navient, my credit score never was adjusted, and now it is offers of deferments and forbearances regarding my account. The constant phone calls are nonsensical at this point especially when no one will ever acknowledge and make strides to restore my account and current and not delinquent in collections. It even was to the point where consolidation was encouraged and offered throughout which is an unethical practice in itself because it resets and restarts a debt under new terms that are unfavorable and in a lot of ways predatory.
Company Response:
State: IN
Zip: 46037
Submitted Via: Web
Date Sent: 2023-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-18
Issue: Dealing with your lender or servicer
Subissue: Keep getting calls about your loan
Consumer Complaint: Once again Navient has started the phone calls calls Wed then saturday XXXX at XXXX XXXX. Representative on wed was asked to do few things to look she failed and refused to do them. Then came again on saturday from some one in XXXX asking for money and personal information that was placed from a california number. Why is a company calling me on a saturday or even wed or the time before that when a month ago I was told by a manger with navient I had nothing to worry about my loan is gov forgivness and I dont have do anything or worry about anything. I have been told this now twice but the phone calls keep comming the reps I talk to know don't even acknowledge this until I speak to three mangers above the first representive I talk to. Navient will come and will back and lie about what I have been told by their they do this everytime until speak to the right person. So not only do I get threatended harrassed and lied to not mention all the time they waste. I admit call their reps names ask they work for a company that belives in these ideas of business ethics. some of the responses I am getting are startign to make some of their reps reconsider their employment with the company, understandable. I wouldn't work a company that treats people like that. They should be extremely proud. Since this this is now the second complain with this organization phone calls are now going to be recordd and logged. Harrasment caharges are getting to get filed throught court. Groups and others I will talking to aboung more lawsuit navient. I get told at least a month fo last last three months My stuff forgiveness and nothign to worry. Then a couple weeks ater the phone calls. I have now started to ask the representives to pull calls up to listen them where it is that I have d whre I do not have to worry about my loans. They refuse to do this instead try to collect money wont listen to anything I have to say but if i get right person on phone I get told theri rep failed to process my paperwork and their gon na take care of it. I will companits every phone I get from navient I will record the phone calls since the run around I will creat a log of thier calls since they he frequency they call begging for money is acceptable. Perhaps if they practiced decesnt busness ethics they wouldn't be getting sued for XXXX XXXX or have others c. I never signed paperwork with navient but have been told i was notified when they took over my loan never even until I started getting phone calls demanding my personal information from a company I never even heard of. But yet their reps demand on insisting i revieved paperwork. They must be XXXX XXXX XXXX XXXX is only thing i can com up with people travel people move. I am getting phone calls from spam numbers out of california and other states when i answer it someone in another country. In this day and age with all the spam calls and auto dialers why would people want give any information to someone in another country claiming to work a company that you have you have already been told you dont have anything to worry about and your loan is taken care of. Why do they have to use spam numbers and people who can speak clear english. I am no longer going to believe any calls that come up as spam on my phone with a woman XXXX XXXX XXXXXXXX who even says she in another country or some one talking in XXXX demanding i give them personal information. what I am going to do is file complaints each every time and since their reps will look up previos phone calls they have recorded I am going to go through the trouble of getting courts to have have them provide these to me so I can play them when reps call and then a complaint along with harrasment. I am done dealing with a company who lies and when asked to do things to get the accounts in good standing they refuse every request.
Company Response:
State: MT
Zip: 599XX
Submitted Via: Web
Date Sent: 2023-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-18
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: I have been in an IDR plan for several years ( since 2014 ) as I was laid off work and unable to find employment, I was basically forced into retirement and had to live off Social Security. I do occasionally pick up private contracting work but last year I didn't get any contracts and this year is looking to be the same with nothing available work wise to supplement my Social Security. Two years ago I made an additional {$8000.00} doing contract work and since Navient uses tax return information to base their IDR payment on, they have now raised my payments THIS year to the point of them taking almost a full 20 % of my Social Security, which is my only income. I can't afford these payments and contacted them explaining this, Their only solution/recommendation was to request a postponement option available on their website. The only options there are for unemployment deferment or financial hardship deferment neither of which are applicable to my circumstances due to them both being a " short term '' solution. Also, I am $ XXXX short of qualification for a forebearance. It's like a catch-22 situation, I have paid on these loans for a very very long time and now that I can't afford to make the almost $ XXXX there seems to be no avenue of recourse for me.
Company Response:
State: OR
Zip: 977XX
Submitted Via: Web
Date Sent: 2023-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A