Date Received: 2018-12-27
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: Account # XXXX ( Since 2009 ) So I owe Navient private student loans. For the past 8 years I have paid Navient some type of payment. Even when I was going to school. I know they recently combine my loans into one billing and they are now charging me only 1 % but it is still too much. It is at XXXX but I'm laid off and once again I called today to ask how much have I contributed to my loans? My student loans were around 8k, and that 8 years ago and I still owe XXXX. So need to know if Navient has added unnecessarily interest. It seems like I've been in a never ending cycle of debt with Navient. I need {$0.00} payments. I need this because for the past 8 years I have paid over and over again some type of payment. I need forgiveness for this loan. I'm going through a lay off and the same hardship for the past year now. I need forgiveness and I need this loan forgiven once and for all.
Company Response:
State: OH
Zip: 448XX
Submitted Via: Web
Date Sent: 2018-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-27
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: Navient calls an elderly student loan co-signer in a harassing manner upwards of six times a day ; they refuse to comply with the Fair Debt Collection Act.
Company Response:
State: NC
Zip: 28146
Submitted Via: Web
Date Sent: 2018-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-27
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I paid Navient for over 11 or 12 years faithfully no break in time believing that I had been on a forgiveness repayment loan being that I had a job in XXXX and for that reason never wavered from leaving the job I worked at since graduating as well as paying month after month and year after year, to be told that I had the wrong loan after over a decade.
Company Response:
State: FL
Zip: 33321
Submitted Via: Web
Date Sent: 2018-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-27
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I did online school at XXXX university after graduating can not find a job in the same field opened up my student loans in XX/XX/XXXX I was not making payments on my student loans because I was always in forbearance they cant sleep report 30 60 even 180 days past due I have never been late I have never started making payments till XXXX and Ive been current cents but stated on my credit report one month I will be current the next month Ill be 30 days past due then Ill be current again and then two months later Ill be 60 days past due then 120 days past due then 180 days past due this is all false information reported to the credit bureau There in the forbearance I followed all the guidelines that you were supposed to follow Ive called them several times for them to fix my credit report and all I get from them is excuses of why that its on their excuses they give me or incorrect and dont understand if youre not paying anything due to being in forbearance how that you can be late Ive been working with them for years trying to get this fixed please help thanks XXXX XXXX
Company Response:
State: OH
Zip: 43026
Submitted Via: Web
Date Sent: 2018-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-27
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Navient is a horrible company. Do not use them. The customer service representatives have hung up on me. Also the employees have been unable to give me complete, accurate answers on important information about how much my payments are or will be. When I ask questions they sometimes just refer me to the XXXX XXXX XXXX. And they send emails to my Navient inbox that do not give any explanations. This is serious! If you want me to pay you {$35000.00}, You should give me answers. I am currently in contact with the XXXX XXXX XXXX to have this matter resolved. If the XXXX XXXX XXXX can not or will not resolve this matter I will get a lawyer.
Company Response:
State: FL
Zip: 33572
Submitted Via: Web
Date Sent: 2018-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-27
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Consumer Financial Protection Bureau, I need your help and would like to sign up as a part of the law suit against Navient Corporation for deceitful and illegal practices. My loans ( Federal student ) were originally with XXXX XXXX, then Navient servicing took over. Payment amounts were automatically increased and I spoke with representatives and requested a lower payment several times. They refused to accept an affordable payment. I am an XXXX who graduated and have been working in the XXXX field for over twenty years now. The original amount of loans were {$25000.00} ( twenty five thousand dollars ) and I believe that Navient has now increased this amount trifold. I can not afford to pay the amount that Navient is insisting as a monthly payment of {$1600.00} ( one thousand six hundred dollars ). I have pleaded with them and they are not willing to try and help me get into other payment plans. They have said that I do not qualify for any plans, yet I continue to work for a XXXX XXXX XXXX, in California. I am pleading with your agency as I am a victim of fraud and deception by Navient Corporation. They have ruined my credit and my ability to qualify for a loan forgiveness or any reasonable program that is available to me. I am in your mercy and pray that you will hear my plea. Please help me. Thank you for your time, Respectfully, an XXXX who works with XXXX who strives to make a difference in their lives.
Company Response:
State: CA
Zip: 95382
Submitted Via: Web
Date Sent: 2019-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-27
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: I have received a postal communication from " XXXX XXXX XXXX XXXX '' about unpaid student loan recovery on XX/XX/2018. They have threatened to withhold my wage if loan is not paid. I have never taken any student loan. I believe this is a case of identity theft. Please take necessary steps to ensure this does not happen again.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94086
Submitted Via: Web
Date Sent: 2018-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-27
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Both XXXX XXXX XXXX and Navient are reporting student loans as being past due on my credit report and they have remained inactive for over 7 years. The state of Ohio prohibits reporting on credit report on debt that is over 6 years of age ... These accounts are in a defaulted status. It has prevented me from buying a house and has caused serious financial stress and issues ... When I asked how they can still be reporting this very old debt their answer was to report them to the CFPB
Company Response:
State: OH
Zip: 45039
Submitted Via: Web
Date Sent: 2018-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-27
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Sallymae / Navient continuously provides incorrect, misleading information on private loans. I have multiple loans with those lending organizations. On this occurrence I fell behind on payments due to fraud that occurred on my checking account. I called 3 times end of XX/XX/XXXX thru first week of XX/XX/XXXX, with each call experiencing a wait time to speak with a representative that EXCEEDED 45 minutes, thus having to hang up and get back to work. On XX/XX/XXXX called again to make payments that were past due now, payments to be paid included XX/XX/2018, XX/XX/2018, XX/XX/2018 ( 1/2 ) for a total of {$2000.00}. The representative stated on the phone the payment would be processed and that she approved the payment schedule for automatic checking deductions, and has assigned all loans accounts as current and paid as agreed. Additionally she stated that my next payment would be XX/XX/2019 for the same payment amount of {$830.00} per month. I left satisfied and happy thinking SallyMae / Navient finally gotten there act together after Years of inaccuracies, headaches & stress attempting to service my loans to remain in my good standing. Going into the 3rd week of XX/XX/XXXX, my credit monitoring emailed me stating that SallyMae / Navient reported all 4 loan accounts as DELINQUENT. I called into the customer service to see what was going on, today XX/XX/2018. I spoke to a manager named XXXX XXXX ( is this really his name? ) That refused to listen, research notes or the call that took place on XX/XX/XXXX. After holding him accountable via phone demanding he look into the notes and transactions placed by the representative on XX/XX/XXXX for well over 20 minutes of arguing, noting that he does have the resources and tools to do this while I am on the phone ( was rushing to end the call and move on ) he woke up and noticed that I must be well informed individual and slowly started to look into this information, after a furious 15 minutes of being rude, confrontational and unwilling to assist in their error and demanding an additional {$1800.00} payment. Overall, XXXX XXXX admitted on the phone that this is what exactly was told to me and set up and that there is nothing they can do to stop the negative credit reporting although this ws the information and set up provided to me on XX/XX/XXXX, & that I must pay an additional {$1800.00} to bring all accounts current to good standing. I stated that if this information was given to me on XX/XX/XXXX or within that week, that payments would have been paid on the following pay period in full as that was my original plan ( received a small bonus for Q3 ). XXXX stated there was nothing he could do except to file a system complaint. As it stands my credit reporting is reflecting negative false information, SallyMae / Navient refuse to own their mistakes and take accountability for what was promised and set up on the XX/XX/XXXX call despite the notes reflecting my exact encounter. I am on a 3 year repayment plan of 1 % ( given high loan volumes ) and do not want to be displaced out of the program due to their errors. Additionally, my credit is being affected dramatically due to their error in which XXXX failed to provide a suitable resolution today. If proper communication and actions were taken by SallyMae /Navient payment would have been made as it would have been budgeted for. For them to retract the XX/XX/XXXX call and the set up that SallyMae / Navient offered for the next payment date of XX/XX/XXXX, with no payments due XX/XX/XXXX, keep in mind this was not asked of SallyMae / Navient, it was told that this would take place in such perimeters. In closure this is not the first, the second nor the 10th occurrence with SallyMae / Navient This is a consistent issue with servicing my loans whilst my credit is impacted. SallyMae/ Navient need to own their mistakes, -keep to what was communicated and processed on XX/XX/XXXX ( as unable to budget differently with various amounts of payments every time they conduct in error ) -Correct my credit reporting not only for this occurrence but for all other occurrences that have transpired over the last 5 years. -Provide Written documentation on business letter head, date and signed on Behalf of Sallymae / Naivent noting the mistake and actions conducted to rectify those mistakes. -Provide Written documentation on business letter head, date and signed via certified mail of corrections to all credit bureaus & certified mailed copies to Borrower . I find it absurd corporations place there clients through such ordeals and that there is no legislation holding these corporations accountable nor any financial relief for the borrowers. SallyMae / Navient have breached the following laws on several occasions since XX/XX/2004 : The Fair Credit Reporting Act The Fair Debt Collection Practices Act The Truth in Lending Act
Company Response:
State: NY
Zip: 11372
Submitted Via: Web
Date Sent: 2018-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-27
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: All of my student loans have been consolidated with Navient as of XX/XX/2017. I have never missed a payment or went into forbearance and even pay extra towards the principal of the loans in order to pay them off quickly. My problem is how they handle my over-payment. My goal is to simply apply my extra payment to the smallest loan to pay that off quickly. Their website allows this to happen yet this never happens. Any extra amount I attempt to pay towards the smallest loan is ignored and spread across all loans, allowing Navient to make the most out of interest and barely making a dent in my loans. This misallocation of funds must stop! I have contacted the company to fix the issue on their website and they have had to go back into my account to move any extra payment into the smallest loan. I should not have to call every month to have them move funds correctly as directed on their website. This is a pain and back practice.
Company Response:
State: WA
Zip: 98513
Submitted Via: Web
Date Sent: 2018-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A