Date Received: 2019-03-15
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: The company harassing me is : NAVIENT XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, Texas XXXX PO Box XXXX This is a co-signed loan that was discharged 15 years ago through a bankruptcy. I have told them verbally and through a letter to stop sending these letters. I do not owe this debt.
Company Response:
State: FL
Zip: 33813
Submitted Via: Web
Date Sent: 2019-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-15
Issue: Getting a loan
Subissue: Fraudulent loan
Consumer Complaint: I am an XXXX Veteran, I was lied to that my Tuition Assistance would have take care of my education. Now I am stuck with this debt. The XXXX XXXX XXXX pressured me into a high expensive private loan ( 6 % ) telling me once my TA will come in that it would pay it off. He also encouraged me to apply for XXXX XXXX, which I never received any of that. I had never used my TA before with the XXXX and I didnt know how it worked. I didnt think the Staff Member would have lied to me and I believed this was true. Once the school started I was unable to request TA because it needed to be approved before I started and the Admissions started me quickly. XXXX XXXX College had high-pressured sales tactics to get students to enroll and remained enrolled. It is proven that XXXX XXXX also deceived and misled students about financial aid options, salary rates after graduation, the transfer of credits, and career placement assistance. I knew I didnt want to stop my education after career point. One of the most important things I asked was if my credits were going to be transferred to other schools so I can continue my education. They assured me that they were all transferable and later found out that no school took my credits to continue my education. After I finished the program there was another 100 % guarantee that there would be job placement. What this meant was me showing up and looking for jobs on their computers. No one guiding me through where to look. I had no experience just the XXXX XXXX diploma. I finally found a job that wasnt in my program. I was lied to and now I was left with a big loan that TA was supposed to take care of. My personal life is still being affect by these student loans I am unable to pay for. I have defaulted on them numerous of time because I am unable to pay the loan of {$19000.00} back. In XXXX, XXXX XXXX was on local TV news, lamenting the demise of XXXX XXXX, which operated campuses in XXXX XXXX and XXXX, Texas, and XXXX, Oklahoma. Faced with findings by the XXXX Department of Education that XXXX XXXX had engaged in financial aid fraud and mismanagement, and with lawsuits filed by a growing number of his former students, XXXX told an interviewer, None of my salesmen have ever been accused of lying to students. Student loans underwater Tuition and fees for XXXX XXXX 's medical assistant certificate program totaled {$19000.00}, according to financial aid documentation in the lawsuit. The interest rate for a roughly {$5900.00} in subsidized loans and {$4600.00} in subsidized loans was described to be 4 percent each. The bulk of the degree would stem from a XXXX XXXX estimated to be more than {$8800.00}. If the total loan package was {$10000.00} and the repayment term was 120 months, which is the standard, the student would pay {$13000.00} over 10 years. But each of the students said they owe {$21000.00} to {$30000.00} in loans, but didn't specify the interest rate. The entry-level salary for XXXX XXXX in the XXXX XXXX XXXX area is only {$21000.00}, according to the Texas Workforce Commission. For experienced workers, the average pay in the local region is {$32000.00}. Federal funds not accounted for The U.S. Department of Education confirmed that XXXX XXXX College has not paid credit balances for graduated students, which total {$420000.00} and that the school has not returned {>= $1,000,000} of XXXX XXXX program funds wired to the school for students who had withdrawn from the college. After XXXX XXXX reported employee mismanagement, the federal agency changed the way it distributed funds to the college from a method that enabled the school to get payments in advance for students to a reimbursement process. In addition, it enacted more monitoring of the college 's financial accounts related to student funds. XXXX XXXX was offered the option to obtain a {$10.00} million letter of credit from a financial institution, or 25 percent of the federal funds it received, which would have enabled it to continue operating under stricter supervision. The company 's XXXX XXXX campus annual revenue was roughly {$20.00} million, but it had a profit margin of less than {$3.00} million each year, according to self-reported state records. The student attorneys in the first case are seeking a temporary restraining order and temporary injunction to stop the school from altering existing documents, transferring money out of the business beyond ordinary transactions and moving assets. Students missing money The students ' attorney XXXX XXXX, at XXXX, XXXX, XXXX, XXXX XXXX XXXX XXXX in XXXX XXXX asserted that XXXX XXXX employees did not inform students that the college must release funds to students obtained through the XXXX XXXX programs, whether it was grants or loans. Beyond that, some students claimed the funds allotted to them were missing. " Certain plaintiffs never received a penny of their XXXX XXXX and XXXX XXXX 's use of these funds remains unknown, '' XXXX said in the court documents. " XXXX XXXX even went so far as to charge its own students for appointments with the financial aid office, taking further advantage of their students ' limited financial resources. '' XXXX & XXXX The attorneys allege that even after reporting its own employees misconduct to the U.S. Department of Education, the school continued to enroll new students up until XX/XX/XXXX. " The defendants ' actions are deceptive, fraudulent and were clearly designed to keep the money flowing, '' XXXX argued. " XXXX XXXX promised its students a bright future. Instead it breached its contract with plaintiffs, leaving a dark cloud over their future. '' Furthermore, the attorney claims that XXXX XXXX did not alert Texas authorities that it had been added to the U.S. Department of Education 's heightened cash monitoring list, such as the Texas XXXX XXXX XXXX XXXX. A former XXXX XXXX admissions employee, XXXX XXXX, complained to Texas authorities in XXXX that she was laid off after four and a half years after she raised concerns about misconduct at the school. ( XXXX provided me with a copy of the complaint that same year. ) Among the bad behavior XXXX alleged in her written complaint to the Texas Workforce Commission : that the school would input grades that did not exist to ensure the student had enough credits to validate collecting more money ; that XXXX XXXX is aware of the Federal Financial Aid Fraud that has taken place in the form of Admissions Reps. instructing students to electronically sign Parent Plus Loans for parents who would not sign ; that Fraudulent Tax Advisor Id Numbers were being used by Admissions to get students through the Federal Financial Aid process when they did not have the adequate documentation ; and that the school allowed enrolling mentally ill students who do not have support groups and whom Admissions had them randomly acquire numbers from phone books to get them through Financial Aid ( FA ) since the Financial Aid form has to have six support group numbers listed. XXXX complaint further claimed, In Admissions, we were trained about the sales practice of making a friend to get the students to trust us and then we were supposed to make them feel the pain of how lousy their lives were so that we could then get them to think XXXX XXXX could save them. We were trained that good sales reps. could make the prospective students cry. We were trained that once we broke them down, we could build them back up with the concept that we were there to change their meaningless lives .... If a student came in and completed FA but decided that they wanted to go home to think about it, team leads would be called to do their hard sales pitch. If they were not successful, the prospective student was then taken to the Director of Admissions to be even pressured further. The tactic of making them feel worthless was reiterated until they signed up for school. This was done to mentally ill prospects as well. The XXXX complaint also alleged that the school concealed the felony convictions of new students to ensure their eligibility for financial aid. When one graduate complained to the school that she then couldnt get the job she sought because her felony conviction was deemed disqualifying, and then learned that a school official had apparently forged her signature on documents, she filed a police report. According to XXXX XXXX complaint, the school then covered that students loans in exchange for her dropping the charge. XXXX further claimed that XXXX XXXX hired its own graduates on campus to increase reported job placement rates ; but, As soon as those students are accounted for as being placed, they are laid off.
Company Response:
State: TX
Zip: 77356
Submitted Via: Web
Date Sent: 2019-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-15
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Navient runs circles around you and makes it impossible to payoff your loans. I am trying to allocate my payments to my loan with the higher interest rate, as well as pay more to work toward paying those off first. I have been on the phone for 1 hour and no one can explain to me how to do this. IE if I pay more now, it will be received as an overpayment and push back my next payment cycle. It is mind-blowing that I can not pay more to pay off these loans. They obviously just want me to keep paying off interest.
Company Response:
State: MN
Zip: 554XX
Submitted Via: Web
Date Sent: 2019-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-15
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I make my student loan payment every month for {$64.00} which is based on my income, however, after making my payment on the XXXX, Navient is adding on interest of $ XXXX monthly which is hurting my credit and not helping bring my balance down. I contacted them and they stated my daily interest is {$38.00}. I need help.
Company Response:
State: PA
Zip: 19038
Submitted Via: Web
Date Sent: 2019-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-15
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Since XX/XX/XXXX, I have been trying to figure out the best option to repay my loan. Since that time, there has been a variety of answers, with only a few being consistent. The previous info being in a separate complaint. On XXXX. XXXX, I spoke with XXXX XXXX # XXXX to try to figure things out. I explained my situation to her. I let her know that the last 3 reps I have spoken to had conflicting information. I want to pay my loan off, so I asked about a graduated repayment plan. She told me it was XXXX. XXXX some dollar at first, and then every 24 mos it increased. This was discussed at the end of XXXX. I was then sent the same plan I was currently on after she asked about my income. I had to call the next morning to let them know that is NOT what I had asked for. I was then sent a letter stating that Navient was sorry for the delay. There were NO specifics about payment. I was then sent an email regarding the plan I had asked about .I was then sent the plan I had asked for at XXXX/mo. This is not what was communicated to me by the people I had spoken with. Again, I called back and spoke to XXXX on XXXX. In the meantime, I had contact an attorney because of all the discrepancies with the answers I had been given. I am trying to pay my loan off .This company is making it REALLY difficult. I was told I could pay my interest of XXXX of interest during forebearance. Then I was told it was upwards of XXXX When I asked XXXX what my interest was because I wanted to pay, she let me know it was XXXX. XXXX dollars. Plus, some change. I paid, adn my e-paymetn wasn't posted until XX/XX/XXXX. I paid on XXXX so 4 days of interest had accrued. Ridiculous. All payments I make by website are posted immediately. So, I ask her about looking up interest so I can see what I owe during a forebearance. We are both on the website at the same time. I want to know where I can find my daily interest so I can pay. She tells me to look at a tab, so I do. I tell her there are only options beginning with 6 mos. She finally admits that she " doesn't know '' where I can find that info. I just want to pay my loan. I called an attorney. She told me to go back on income driven, but I have already paid to get out, so I can pay my loan, and actually make progress. She has no answer. I let her know that I have been misinformed several times in the last week. The attorney tells me to go back to income driven as well. I call this evening XXXX and speak with XXXX # XXXX. I tell her the issues and discrepancies. I was put back on a plan that paid to exit, then I had to call to change to the plan I had requested. This was all ok via internet. everything accepted. When I called and spoke with XXXX, she told me I needed to fill out another app for Income Driven when I was just accepted WITHOUT an app on the XXXX of XXXX. I called today, XXXX and spoke with XXXX # XXXX. She let me know she can not reverse the transaction, and that I still need to submit the application that I submittted in XXXX of this year. Yet, on the XXXX, this was not a request, and I was sent the info for the IDR. It is a yearly renewal, and it is not XXXX. So, Navient is, again, not helping anyone. There is no reason for me to fill out the application again for the Income Driven Repayment Plan, that is still valid from XXXX. The company is telling me I have to fill out another application to be re-instated - when it was all ok on the XXXX without having to do so because my info hasn't changed. Now ; however, the payment from that time has decreased, therefore increasing, a borrower 's balance, and the money owed. All of this information is recorded via phone calls. This company is a mess, and is NOT helping the economy, or consumers. Their employees have no idea how to help borrowers, and the information is misleading. They continue to add interest 4 days after an e-payment has been made.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2019-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-14
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I would love to know how to go about investigating my loans in connection with the current lawsuit Consumer Finance has against Navient. My state has filed nothing and I am certain I could be included in this, federally and/or locally ( KY ). Recently, first, I tried to setup my payments for auto pay so I could get the reduction in my interest rate. It took MONTHS. They kept taking the payment then kicking it back. If I were not working for my family business, I would not have had time to do all the work I did to finally get it working. Second, I have been submitting payments via my bank ( online ), over and above the monthly payment that is being automatically deducted from my account. My account is setup to direct all overpayments to principle. They have applied them to interest. I can supply you with screen shots showing such. Their answer? I can hardly understand it but I am assuming it is being applied this way because it arrives before my payment is due and they're applying it to my payment, anyway??? This is RIDICULOUS. The last correspondence I received from them says it is being applied correctly. That is all! " Sorry about your bad luck. '' Can you advise me as to how I should proceed? Thank you, XXXX XXXX XXXX XXXX XXXX XXXX, KY XXXX
Company Response:
State: KY
Zip: 41091
Submitted Via: Web
Date Sent: 2019-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-14
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I am a cosigner on a private student loan with Navient. I have reached out to them on multiple occasions about how My payments are being allocated because I have been the primary payer on the loan since XXXX. The initial loan value was approximately XXXX and 6 years later I still owe a little over XXXX. The payment was initially XXXX per month so if you do the math that is over XXXX. I feel like the private student loan companies are stealing from borrowers. The interest rate is variable and when I called to ask how that is calculated they could not tell me. My interest rate is currently over 11 %. Since XXXX of XXXX when my loan was bought from sallie mae by Navient, my balance has actually gone up by {$200.00} although Ive been making monthly payments. My brother, who is the initial borrower, is back in school full time but his loan doesnt qualify for any type of deferment due to the type of loan it is per Navient. Feels like there should be some sort of law against the gross negligence and mismanagement of funds that is obviously taking place at Navient. When I called in on XX/XX/XXXX and asked how we could get my balance down, the man replied I could pay more each month. No other assistance was offered.
Company Response:
State: SC
Zip: 29527
Submitted Via: Web
Date Sent: 2019-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-14
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I am a graduate of XXXX XXXX XXXX XXXX XXXX ( my dream school since I was XXXX years old ) which I now regret. I have roughly {$130000.00} in private loans with Sallie Mae and {$40000.00} in federal loans. After graduation I was highered part time and qualified for forms of forbearance.My mother who cosigned my private loans filed for bankruptcy and is my only family, she can not help me pay what so ever. Now that I have a full time job ( and looking for a second ) and make {$430.00} a week I don't qualify for any forbearance, but still cant afford the lowest repayment options, {$590.00} a month from Sallie Mae and {$230.00} for Federal. I have a personal loan, phone payment, {$670.00} rent, and groceries I pay every month. This doesn't include electricity bills, heating bills, water bills, or any other monthly bills. I am currently in the process of moving everything over from XXXX to XXXX XXXX, so my car insurance and car payments are not even included. I feel as though I am fighting a losing battle and do not know what else I can do
Company Response:
State: NY
Zip: 105XX
Submitted Via: Web
Date Sent: 2019-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-14
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: After, reviewing XXXX Universitys website, I'm concerned about the sourcing of rankings, outcomes and comparative data. I fear the information is either not correct or is misrepresented and therefore misleading prospective & current students. {$110000.00} in Student Loan Debt : For example, XXXX University markets itself as an affordable, first-generation student friendly institution. Yet, I left with an excess of {$110000.00} in student loan debt. My parents ( who did not attend college ) were willing to pay for {$20000.00} of it, leaving me with a monthly student loan payment of {$1100.00} from XXXX while living in Washington, DC making {$38000.00} a year ( a company XXXX XXXX, CFO directed me to ). The response from the finance office my senior year was Oh wow, thats a lot. Youre not going to be able to afford that in this area ( this area being XXXX Pennsylvania ). Unfortunately, Im not the only one. XXXX XXXX, who is featured in the XXXX XXXX segment below, shares a similar fate. Link to XXXX XXXX : XXXX : XXXX Strong Ties to Predatory Student Loan Lenders : Yet XXXX continues to promote affordable degrees that are friendly towards first-generation college students. XXXX Board of Trustees also share strong ties to Navient and Sallie Mae who issued me loans with interest rates from 8 % to 12 %. I find a conflict of interest between the Board of Trustees who are driving XXXX students to take out high-interest loans with private lenders. Link to XXXX XXXX XXXX : XXXX Board Member and Former Executive of Sallie Mae and President of the XXXX XXXX XXXX. XXXX : XXXX XXXX XXXX XXXX serves as chairman of the board of XXXX XXXX XXXX , formerly XXXX XXXX XXXX and is a member of the Governance Committee. He is president and CEO of XXXX XXXX XXXX XXXX, based in XXXX XXXX. He is a retired partner of the XXXX-based law firm XXXX, XXXX XXXX, a former executive vice president of Sallie Mae Inc., and the former executive vice president, general counsel and secretary of XXXX XXXX XXXX. My Goal : My ultimate goal is to provide a voice for those who have been financially disadvantaged by an institution of higher learning who markets themselves as affordable and accessible to first generation and minority students. I'm aware that this is a systemic issue among small, private liberal arts institution who are struggling to find " their niche '' in the competitive higher education market but issues such as transparent marketing tactics and the unwillingness to address student financial literacy need to be confronted. There are better ways to handle this situation and I hope XXXX chooses to be on the right side of history.
Company Response:
State: DC
Zip: 200XX
Submitted Via: Web
Date Sent: 2019-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-14
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Today XX/XX/XXXX I called regarding a decrease in a disbursement that was made back in XX/XX/XXXX. I was told that I wont see the credit or any deductions on my account because its a small amount of {$180.00}. They scam me out of my {$180.00} and I feel helpless. I dont know what to do. They were really rude on the phone and even hanged up on me.
Company Response:
State: NY
Zip: 108XX
Submitted Via: Web
Date Sent: 2019-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A