Date Received: 2019-05-03
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I have a private student loan through Navient originally Sally Mae for XXXX dollars for school. I have paid over XXXX dollars in the last nine years. some how the loan itself is still only down to XXXX dollars. They continue to raise the interest rate which raises my monthly payment but as you continue to pay the interest is suppose to eventually go down. I will add every single transaction in the following pages as well from the time they gave me the money to the time I started paying off the loan. Either case, its been years and because of this I am still broke every month with a child and wife. I normally wouldn't care as long as my amount owed goes down but I don't understand how XXXX dollars later I have barely made a dent into what I owe. At this rate I will never be done and have paid them over XXXX dollars. When I contacted them they had no explanation or reason why except that its a variable rate which means the rate went up and they are able to pull all interest before the principle balance. Its a vicious loop I am stuck in. I also have a federal loan too but that is going down without any repercussions as a borrower, I am happy to continue to pay. Its just this one in particular I am upset and baffled by. XXXX dollar plus and nothing has changed in nine years. If you could please look to see if it is legal and help in any way possible that would be great because my monthly finances are a great stress in my life. I work hard and continue to pay my bills with nothing to show or prove for it with a child. P.S. I did graduate but did not go into my field. This entire nine years I have paid has been out of my bank account. Yet to get my mother off the original co-signer contract I need proof of graduation. If I am the one paying then why do they need proof of graduation. It took weeks to find! seems obsolete to require proof of graduation when I have individually been the one paying.
Company Response:
State: WA
Zip: 980XX
Submitted Via: Web
Date Sent: 2019-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-03
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I currently owe $ XXXX in student loans to Navient. My regular monthly payments are auto drafted monthly, and I am a month ahead in my payments. My company has started to make monthly payments on my behalf for {$150.00}. My due date is the XXXX of the month, and for XXXX, the payment was made on XXXX. As of XXXX, my next payment due is not until XXXX, but a payment will be processed around XXXX. My employer sent the first additional payment of {$150.00} to Navient and it wwas posted to my account on XXXX. The entire amount was applied to interest. I want the amount applied to the principal balance on my smaller loan. I called Navient on XXXX and spent XXXX minutes on the phone arguing about daily accrued interest. Navient told me that the only way I could make a true principal payment would be to make the additional payment on the same day as my monthly payment so there would not be any daily accrued interest due at the time of the payment. So now I'm stuck with the entire additional payment being applied to interest and nothing going to principal. I'll probably still owe on this loan when I die.
Company Response:
State: TN
Zip: 370XX
Submitted Via: Web
Date Sent: 2019-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-03
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I've dealt with Navient XXXX XXXX XXXX many times starting from XX/XX/2019 to the current date ( XX/XX/2019 ). Anytime I make an additional payment they somehow administratively XXXX up the payment to be disbursed to the wrong loan. The loan is a Consolidated Subsidized and Unsubsidized Loan. They have a system set up on their website to allocate funds to a specific loan ( i.e. highest current balance, highest current interest ratel, or prorate across selected loans etc. ). I want to pay my loans off as fast as possible, so I have chosen to submit additional payments to the the Consolidated Subsidized loan, which has the least amount of principal left. Anytime I make an additional payment, I have to call them and correct their mistake because they will always split the additional payment between the Subsidized and Unsubsidized Consolidated loan. After calling them and having the additional payment made to the Subsized Loan, they automatically prorate the next payment, so my automatic payment isn't being distributed the way I want as well. I spoke to them on the phone and requested they not do that, but do it every time. It seems their website has a system in place to help the user, but their system isn't functioning properly when you choose what you want. Also, it seems silly that I need to take time out of my day consistently to make sure they are applying my additional payments to a loan I have specified to them numerous times. My additional payments are {$100.00}, and my automatic payment is {$290.00} and it comes out every month on the XXXX. I thought it would be fair for me to put in an official complaint so they understand my frustration.
Company Response:
State: NJ
Zip: 07719
Submitted Via: Web
Date Sent: 2019-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-03
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have parental federal student loans that were taken out for my XXXX children.These were taken out from XXXX XXXX XXXX XXXX ( XXXX ) and repayment on the first loan started in XX/XX/XXXX.The principal balance was {$8600.00}, in XX/XX/XXXXthe principal went to {$16000.00} and by XX/XX/XXXX principal went to {$82000.00} when my other childs loans were added.In XX/XX/XXXX I paid in {$1300.00} ( 12x {$110.00} ) ,XX/XX/XXXX{$2700.00} ( XXXX ) ,XX/XX/XXXX {$3500.00} ( XXXX {$4300.00} ( 12x {$360.00} ) ,XX/XX/XXXX{$4200.00} ( 12x {$350.00} {$5400.00} ( 12x {$410.00} ) ,XX/XX/XXXX {$4900.00} ( 12x {$410.00} ) ,XX/XX/XXXX {$4900.00} ( 12x {$410.00} ) ,XX/XX/XXXX {$4900.00} ( 12x {$410.00} ) ,XX/XX/XXXX {$6600.00} ( 12x {$550.00} ) ,XX/XX/XXXX{$5000.00} ( 12x {$550.00} ) ,XX/XX/XXXX {$5000.00} ( 12x {$420.00} ) ,XX/XX/XXXX {$5000.00} ( 12x {$420.00} ) ,XX/XX/XXXX {$5000.00} ( $ 12x {$420.00} ) ,XX/XX/XXXX {$5000.00} ( 12x {$420.00} ) ,XX/XX/XXXX {$2900.00} ( 7x {$420.00} ) for a total of $ XXXX.Then they sold the loans to XXXX XXXX XXXX ( XXXX ) and they said I had a principal balance due of {$94000.00} I paid 5 payments of {$480.00} for a total of $ XXXX.I then was sold to Navient who said I had a principal balance due of XXXX I paid 7 payments of {$480.00} total {$3300.00} {$5700.00} ( 12 x {$480.00} {$5700.00} ( 12x $ {$480.00}. In 18 years I have repaid a total of {$88000.00} and Navient is saying my principal balance is {$90000.00}?? How can I have paid in for 18 years and had no principal reduction? I have written to Navient twice and emailed questioning the interest calculations but all they offer is to lower the payments so we can drag this loan another 30 years.I got behind on payments by 30 days as I am now retired with limited fixed income and received calls and letters from XXXX XXXX XXXX XXXX ( XXXX ) and questioned them on the interest calculations but all they wanted was the past due payment. There is no way on XXXX 's green earth that I can have paid in {$88000.00} and still owe {$90000.00} are they computing the interest on the rule of 78 's Something smells!!! Please help because my next step is an aatorney.
Company Response:
State: CT
Zip: 067XX
Submitted Via: Web
Date Sent: 2019-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-03
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: I cosigned for a private student loan for my son in 2006. I was in good health and working at that time.He was paying on the loan but then life gets in the way-premature baby, job changes, divorce, etc.Now, I am XXXX, retired, & had to file bankruptcy due to medical bills. Since I am the cosigner Navient continues to harass me with phone calls several times a day. Often the phone only rings once & when I answer no one responds.It starts about XXXX XXXX and ends around XXXX XXXX. I have explained my situation repeatedly but they maintain their is no way I can be removed as cosigner even though my budget is extremely tight! He has asked several times to get a reduction in payments but they recommend forbearance. Now, he has used all of his opportunities for forbearance. Their agent told him yesterday that if he could pay {$19000.00} within 3 months they would take 10 % off the total.That was their only solution!! He made a " parital '' payment but the late charges will keep mounting. I called and offered to pay enough so that partial payment would be considered a " full '' payment but they refused. The agent said I couldn't make a " partial '' payment. She could only accept a FULL payment from me! There is no recourse to eliminate or reduce this debt even though my son and I have both have had major events influencing our income.
Company Response:
State: IL
Zip: 618XX
Submitted Via: Web
Date Sent: 2019-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-03
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: In XXXX Sallie Mae decides to switch to another third-party service or however I had agreement already set in place for settlement to pay around {$130.00} a month for a settlement of XXXX and some change with the previous third-party services. I have already paid XXXX of that and I was in constant communication with the previous third-party. Sallie Mae is now trying to renege on that agreement for settlement theywill not work with me to negotiate a better price than what they are trying to offer now With the new third-party service. The The current servicer is stating that Sallie Mae is denying my quote request to continue the settlement already had in place.Currently Im only able to afford XXXX as agreed-upon and It is unfair that they would try to Reneged on the agreement of settlement and try to charge me more. They are cracks and they are not honest even the new the third-party vendor was willing to work with me as far as keeping the same Agreement and settlement.However when I call Sallie Mae it was denied.
Company Response:
State: MD
Zip: 20716
Submitted Via: Web
Date Sent: 2019-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-03
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: In XX/XX/XXXX I noticed that their was an incorrect reporting on my XXXX credit report. This negative reporting according to XXXX 's online access stated that this account was negatively noted on XX/XX/XXXX and on XX/XX/XXXX, two days later my score dropped by 34 points. Although I was not aware of this reporting until XXXX I immediately notified the Furnisher of this error and I was informed that this error would be removed within several business days. I contact XXXX and informed them of this upcoming correction and was informed to wait until the system updated and it would be corrected. After observing my account daily on XX/XX/XXXX the correction was made and the negative reporting was removed. Although it decreased my score by 34 points immediately after reporting, XXXX only raised my score by 2 points once it was removed and corrected. On XX/XX/XXXX I contacted XXXX 's Consumer Affairs Department and spoke with a representative by the name of XXXX, who attempted on numerous occasions to justify what was clearly improper scoring record keeping towards my account as a consumer and basically dismissed addressing the matter. Their had not been any factors which could justify decreasing someone's account by 34 points due to a negative reporting and once corrected only increasing the score by 2 points. What this bureau has done should be illegal and addressed immediately because their actions is reeking havoc on my credit history and if not addressed I will get legal counsel involved to address my concerns.
Company Response:
State: GA
Zip: 30040
Submitted Via: Web
Date Sent: 2019-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-03
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On multiple occasions between the end of XX/XX/XXXX to XX/XX/XXXX I made contact with Navient in regards to my private loan payment that was back into repayment. I spoke with a representative at length and explained that I was not in a position to afford a {$290.00} payment due to financial hardships-divorce single mom etc. The customer service representative went ahead and specifically communicated that she was going to place my loan into deferment for 1 year. I agreed to the terms and politely thanked the representative. About 2 weeks later my co-signer called me in regards to harassing phone calls happening multiple times a day in the mornings at about XXXX straight through the evening until XXXX. These calls state that I am past due on my payment etc. I explained to my co-signer that I spoke to someone and was able to place a deferment/forbearance on the account. I then called Navient again spoke to another customer service representative and explained how the week prior ( end of XX/XX/XXXX possibly first week in XX/XX/XXXX ) and the agreement that was made. The young woman reviewed my file and quickly apologized and stated, " I am so sorry but that person was not permitted to provide that information or that agreement to you. '' I was immediately irritated and asked what do you mean. She said they didn't know what they were doing and that this was not something they could provide me for my private loan. I then was placed on several holds where she informed me that there was nothing they could do to help my financial situation and when I stated then I was going to unfortunately default on my loan unless they can get my payment down to about {$150.00} a month. She then placed me on another hold and came back and said, " ok what I am going to do is set you up on a payment for 6 months of {$150.00}. '' I quickly responded that I could make that payment and set up an automatic recurring payment for the next 6 months. On XX/XX/XXXX that payment successfully cleared my bank account. Today,XX/XX/XXXX my co-signer contacted me saying that Navient has been calling him about me not making my {$290.00} payment. I then called Navient again and asked to speak to a rep. in private loans. Upon speaking with them she stated that my new plan of {$150.00} was denied. When I asked how it was denied because they already took my payment she placed me on a hold to speak to her manager. She then came back and told me that they would get everything corrected and I would be placed back on my interest bearing forbearance to only make the {$150.00} payments.
Company Response:
State: PA
Zip: 16506
Submitted Via: Web
Date Sent: 2019-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-03
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: My name is XXXX XXXX. I took my loans out when I was a student at XXXX University. I was an education major and upon graduation got a job at XXXX XXXX XXXX at which point I began to repay my loans. At the time my loans we're being serviced by XXXX. I consolidated my loans as per the advice of the company servicing my loans. XX/XX/XXXX my loans we're handed over to navient which is where they are being serviced now. I reached out several times about the federal loan forgiveness program in which I was advised I would be eligible for however after making payments all of which we're on time from XX/XX/XXXX to XX/XX/XXXX I was just made aware that I am not eligible by Navient. I received and continue to receive incorrect or inaccurate information from Navient which is now leading me away from being eligible for the student loan forgiveness program I was trying to be part of. I have tried to call the federal student loan forgiveness program to see if there is anything I can do however when I consolidated my loans apparently I needed to do so under a different loan category called direct loan. I was obviously never made aware of this when I made the decision and was never made aware of this even after I made this decision. Only now, did Navient make me aware however they also said that my 120 payments that I made which would qualify me for the forgiveness program would be reset if I re-consolidated to direct loans. I feel so disappointed that the company hired to service my loans and act on behalf of my best interest is not and did not do so when the timing was so crucial. Unfortunately, there is no company or department out there that is able to hold companies like this accountable for their lack of knowledge or for providing customers with incorrect information. It seems to me that I am not the only person that was mislead. The problem is now that according to Navient and the Federal Loan forgiveness dept, it is too late to make any changes that will allow me to be eligible.
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2019-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-03
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: MY PAYROLL CHECK IS GARNISHED BY PIONEER RECOVERY AND HAVE BEEN SINCE XX/XX/XXXX. I DID NOT RECEIVE MY IRS REFUNDS AND WHEN I SPOKE WITH XXXX XXXX XXXX FORMED ME THAT DUE TO THEY WERE GARNISHING ME THEY HAD ASCENDIUM TO GARNISH MY TAXES AND ACENDIUM ALSO HAS THE SME COLLECTION AT THE IRS AS PIONEER RECOVERY HAS AT MY JOB FOR GARNISHMENT. I HAVE DOCUMENTATION FROM THE THE STUDENT LOAN WHO GAVE THE LOAN TO PIONEER AND DATES AND
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 39443
Submitted Via: Web
Date Sent: 2019-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A