Date Received: 2019-07-29
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I consolidated my loans in XX/XX/XXXX. I had made payments of {$320.00} per month from XX/XX/XXXXto XX/XX/XXXXwhich totaled approximately {$46000.00}. My original loan was {$40000.00}. In XX/XX/XXXXI called Navient and asked why my principle had not been paid down after 12 years. They were not able to provide me with information that made sense. I was frustrated and told them that I wanted to change service providers. They told me I would have to consolidate again in order to change service providers. I had just lost my job and was feeling overwhelmed. I consolidated again, losing {$46000.00} paid in interest. Then I received a letter stating that after my consolidation Navient was again assigned as my loan servicer. I called and asked how that could be legal and the representative laughed and said, " Well, it is ''. I have continued to make payments of {$320.00} a month from XX/XX/XXXXto present. I have only paid down {$1200.00} of my principle and owe the same amount that I borrowed after paying Navient over {$80000.00}. I asked for a printout of my payments. They monthly payments go to interest, capitalized interest and " Administrative Forebearance ''. Basically each monthly payment disappears into a void. Was it legal for Navient to tell me to consolidate in order to change service providers and then assign my loan back to itself, basically stealing all of the interest, capitalized interest and other fees that my payments were applied to?
Company Response:
State: CT
Zip: 06811
Submitted Via: Web
Date Sent: 2019-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-29
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Navient : My 'Original Balance ' date shows on Navient 's site as XX/XX/2003 with a total balance then for two Direct Fed loans of {$71000.00}. Since then I've obtained one or more deferments but the navient site provides little to no info about what interest they charged me during those periods. It's Loan Balance section also does not show 'loan balance ' numbers after each payment is applied. Navient 's records show I've paid a total of approximately {$14000.00} toward my loan account since I've been serviced by Navient, but only about {$2400.00} of that has been applied to Principle while about {$11000.00} has been applied to Interest. I have also been making overpayments monthly for some time now and Navient appears to be applying overpayments also to Interest rather than to Principle. Its site shows my original balance with them was, as noted above, {$71000.00}, but that my current balance is today at {$70000.00}, after all these years and all payments made!!! My balance seems to be going up rather than down, and the interest charged in forebearance/deferments must have impacted this but I can't tell. How could I possibly have paid {$14000.00} or more toward the loans and only have a loan reduction net of only {$370.00} ( $ XXXX $ XXXX {$370.00} ) with a 4.750 fixed interest rate??? I can't keep affording payments toward loan balances that never go down and my payment plan is one set to actually be substantially INcreasing as years pass, not decreasing. If I stop paying, though, I will be penalized even further. Help! Thank you! XXXX XXXX XXXX XXXX , Colorado , age XXXX
Company Response:
State: CO
Zip: 80120
Submitted Via: Web
Date Sent: 2019-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-29
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Navient is charging customers an extra 10 days of interest on loans being paid ELECTRONICALLY over the phone. The only time Navient states to collect extra interest fees is if payment is MAILED. After payments are processed and updated retroactively to DATE paid over the phone, Navient is NOT returning the entire 10 days of extra interest paid on SEVERAL loans. It is fraud, deception, and corruption! Also, once a loan is paid in full, a customer is UNABLE to retrieve any history of the loans online. The customer service reps will repeat the same over the phone. I want a COMPLETE history of ALL of my loans with Navient and all information transferred over from Sallie Mae. I was not granted the request of all history from origination dates. Navient is corrupt and makes things very muddy and customers are NOT afforded honest transparency. Thank You, XXXX XXXX
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2019-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-27
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: i dont make money and cant afford to pay loan. they call and say im late when im not. they robo call way to much and harass me and my mom. just got phone call i was past due then they said it was a computer error. scam artists.
Company Response:
State: IL
Zip: 60133
Submitted Via: Web
Date Sent: 2019-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-28
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I have been paying a {$30000.00} consolidated student loan since XX/XX/01. 18 years and 2 months. I recently calculated my payments using the Navient Account History for the Life of the Loan. I have paid {$52000.00} ; {$18000.00} in principle, and {$33000.00} interest. Navient says I still owe them {$20000.00}.
Company Response:
State: FL
Zip: 329XX
Submitted Via: Web
Date Sent: 2019-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-28
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I notice a new student loan was opened in my name i have not been to college in over in 10 yrs how come i have a bill for XXXX dollars thats on my credit i never applied for no student loan?
Company Response:
State: CA
Zip: 95610
Submitted Via: Web
Date Sent: 2019-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-28
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have a student loan with Navient. In XX/XX/2013 the balance was XXXX I have made payments of XXXX to XXXX for the last 6 years ( XXXXXXXX of payments ) as of today I still owe over XXXX! Only XXXX has came off my debt owed out of XXXX In payments. When i pay on time they increase my student loan intrest rates. It is now currently at 12 %!!! I have asked them to lower the intrest and they will not. Please help.
Company Response:
State: FL
Zip: 33155
Submitted Via: Web
Date Sent: 2019-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-28
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Ten years ago when i graduated form XXXX school. i did applied for income repayment program but I was denied multiple times. They told me that I don't/did n't qualify for income based program, which is not true. for the past 10 years i worked at a XXXX organization and if they had qualified me 10 years ago my student loans would have been erased under Public Service Loan Forgiveness XX/XX/2019. But they ( salliemae/navient ) denied me and i would like ti sue them. XXXX XXXX, XXXX, XXXX email : XXXX phone : XXXX
Company Response:
State: MA
Zip: 021XX
Submitted Via: Web
Date Sent: 2019-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-27
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: Navient is the loan provider. They call me at least 7 to 20 times a day. Even if I answer. I tell them I can't do anything right now till I get a job again. They will call 10 minutes later and again and again and again in same day. Even if I make a small payment they will call me t day and all over again. They call every phone in my name, leave messages with them even though it's not me and call them several times a day too.
Company Response:
State: MO
Zip: 64068
Submitted Via: Web
Date Sent: 2019-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-27
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: well it started in XX/XX/XXXX when I signed up for XXXX XXXX of XXXX and XXXX in XXXX PA, and I was told my financing would be through sallie Mae I was told I would not have to start paying back until 6 months after I graduated, well I finished school in XXXX of XXXX and XXXX of XXXX I received my first bill, and it was way more than I had been told it would be, I called Sallie Mae, and was told the extra amount was due to the fact that I didn't pay any of the interest while I was enrolled in school, I said I can not afford that payment, I was told, that is the amount I needed to pay, so I paid what I could, and as the months went on, I kept getting larger and larger " minimum amount due '' I finally realized that absolutely nothing was coming off the principal, I called them and asked, and it was explained to me that every month I paid less than the minimum due there was penalty put on, and all the interest and penalties would be taken off my payment first and if anything was left than it would come off principal, I was just going in the hole more and more, so, being young and XXXX, I stopped paying completely and I received periodic phone calls for a couple of months, than total silence, so I just forgot, and let it go, well approximately XXXX of XXXX I received a letter in the mail, not certified or anything saying I had a telephone court date, so I called in on the date, and the judge said, ok, what is the case here, I started to explain what I explained above, he interrupted and said, ok, you two sides work out a payment deal, and we will reconvene, and he got off the line, I said, I guess we need to work something out, the person for Sallie Mae said, we will accept {$850.00} a month, I said, I can not afford that, and he said, there is nothing more to discuss, and hung up, and I went about my life, and no more calls or mailings, now move on to XX/XX/XXXX I go to buy a car, and am told I have 2 judgements on me, so I look into it, and was told I had 2 default judgements on me from Sallie Mae for not calling in on the court date, I was never notified of any other court date except the one I called in on, the never sent anymore notification or anything, one judgement from XXXX of XXXX and one from XXXX of XXXX I had no idea of them, as soon as I realized, I was going to file an appeal, and was informed by an Attorney that there is a time limit to file an appeal, but I didn't even know I had them so I was way past the time limit, but above all, the judge didn't even give me a chance to bring up my defense that they are private student loans, and private student loans are subject to statute of limitations so they shouldn't have even been in court. this has ruined my credit rating, I can't get loans, my vehicle is a XXXX XXXX lease for {$600.00} a month, when you see them advertise for {$190.00} a month, but because of the unfair judgements I am ruined, than I see that they passed a law that XXXX veterans can get there loans thrown out, but only for federal loans, so, is there anything that can be done, I thing the judgements should be vacated and removed from my credit report and my personal file
Company Response:
State: OH
Zip: 44460
Submitted Via: Web
Date Sent: 2019-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A