Date Received: 2019-08-02
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: XX/XX/2019 Capitalized Interest {$3100.00} They state I owe more in interest. I am financially struggling and can not afford to add more to this loan then is already being asked for. I make my payments monthly on time by income driven request but now they tell my it is enough to allocate to the payment and interest. Where are they applying my money. I want to stop paying because it is a struggle and totally stressful not to see the balance got down at all. I am XXXX years old and on a fixed income.
Company Response:
State: AZ
Zip: 85209
Submitted Via: Web
Date Sent: 2019-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-02
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Today, I called Navient about information on my loan. Yet again, they can not give me details. It is if they just made it up and I am supposed to agree and abide by that. I have done this several times. They send me from one department to another. I am seeking the payments recieved, the amounts, when they were recieved, and from what account. My bank does not have any record of this nor do I have recollection of what they have posted. They have changed, re-aged, and falsely reported everything from the amount owed, payment dates, to interest, charged off dates, and balance owed. This is all done to keep it on my credit. I have no problem making payment arrangements to them but I need correct information, detail, all mailed to me. They are known for falsifying things. They refuse to. They just send me a print out of what they typed in I owed. They give me nothing so I can do my own research. I do not trust them for good reason. Millions of people have been duped by them. I am unable to secure high employment, a home, and decent life due to their continued false reportings. I need your help in getting this information. I feel that they are reporting this on my credit well past the legal dates by using false info. Please help. If they can not give me this info, then I want it removed immeidatly for good. Again, I am not refusing to make payment arrangments with them. I am seeking a correction to this issue or I may have to take legal action myself.
Company Response:
State: TX
Zip: 75150
Submitted Via: Web
Date Sent: 2019-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-02
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: Repeated phone calls ; up to 4 to 5 calls everyday and they will not tell me what this is in reference to.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32905
Submitted Via: Web
Date Sent: 2019-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-02
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Consolidated loans and while all loans show paid off on the XXXX website there was a balance still standing on the Navient side. They had me re add the loan on their end and not on student loans. They argue that the XXXX doesn't usually have the accurate loan amount and therefore it created that discrepancy. Also I didn't apply for any pay as you earn program due to Navient telling me I didn't qualify for it, but because of the issue with the amount of the loan remaining they added me to that repayment program and lower the payment down. So the main issue is the way is was handler and how little to no information is about whats int he students loans web site from what Navient has. Now I'm dealing with this.
Company Response:
State: AZ
Zip: 85339
Submitted Via: Web
Date Sent: 2019-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-02
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: My complaint is that I recieved an offer to settle a debt from XXXX XXXX XXXX XXXX, on behalf of Navient Solutions, but they refuse to communicate or even acknowledge the reciept of negotiation requests from me or my lawyer. I had my lawyer respond to the settlement letter and reach out to both the collection agency and Navient on multiple occasions and both agencies refuse to respond. Each time I speak to Navient about the attempts to negotiate, they claim there is no record, so then we send more letters and my lawyer attempts to contact them both.
Company Response:
State: TX
Zip: 78744
Submitted Via: Web
Date Sent: 2019-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-01
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: They decided to take it off XXXX but still reporting on XXXX and XXXX. This account belong to someone else
Company Response:
State: TX
Zip: 75115
Submitted Via: Web
Date Sent: 2019-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-01
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I have loans serviced by Navient which were originally {$22000.00} and {$11000.00} these loans have grown in interest over the years to now be {$36000.00} and {$20000.00}. Because I defaulted on these loans the total amount owed with collection fees is reported to be over {$71000.00}. There is no way I can pay this amount. When trying to deal with my loans and get out of default, I learn that I should have been put on an Income based repayment plan. I was a single parent beginning XXXX. I was married from XXXX, but my husband passed away in XXXX leaving me a widow and once again a single parent. I was single up until XXXX and struggling with my daughter to make ends meet.Because of my circumstances, I would have qualified. Every time I spoke to someone, no one ever attempted to set me up for any sort of loan forgiveness or an Income based repayment plan. I was always pushed into forbearance or deferment. My loans have constantly been in a state of forbearance or deferment. If they had been in an appropriate income based repayment plan my loans would likely be paid off or forgiven by now. Instead I am haunted by this overwhelming debt, and harassed by XXXX and XXXX XXXX who are attempting to collect this balance for Navient. I feel like I have been hustled into this crazy amount of debt that I shouldn't actually owe.
Company Response:
State: MS
Zip: 39047
Submitted Via: Web
Date Sent: 2019-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-01
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: XX/XX/2018 I phoned Navient, account #XXXX XXXX XXXX loan group #XXXX, and spoke to a representative in order to pay off my loan in full. I wanted the exact amount I owed, on that date, to pay it off. I was given a quote of $XXXX. I paid the amount in full. order# XXXXSince then, I have received a monthly statement saying I am still being charged interest on this loan. I have called three times and the company is fully aware of the on going issue. But nothing has changed. This is now affecting my credit report and I want the account closed.
Company Response:
State: NJ
Zip: 07719
Submitted Via: Web
Date Sent: 2019-08-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-31
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: On XX/XX/XXXX, I received notice from Navient for my XX/XX/XXXX monthly payment. Upon reading the notice, I saw that I had now been places in full repayment of my loan instead of paying the interest monthly. Prior to this notice, I paid $ XXXX monthly in interest. The new payment amounted to {$220.00}, which I was not comfortable with given my other monthly obligations. I called Navient and inquired about an the Extended Repayment option and their Rate Reduction +Extended Repayment option I saw on their website. I was told on the regular Navient call by the CSR that I would have to speak to their Credit Collections Department about these repayment options. I was somewhat confused by this information and asked the CSR if seeking either of these repayment options would impact my credit negatively. The CSR assured me that my credit would not be negatively impacted and that the Credit Collections Department just happens to be the department that handles those particular repayment options. I was forward over to the Credit Collections Department and a CSR began to assist. I explained my situation of being unable to pay the {$220.00} and she asked what payment I would be comfortable making. I told her {$100.00}. She asked me to hold and when she came back on the line she said {$120.00} was the best offer. I accepted this offer and she gave me information about the length of this reduced payment option as XXXX of XXXX. She also asked for my debit card info to have me signed up for automatic payments. I asked if I would have my information updated on Navients website and if I would receive any mailed information or documentation on the payment agreement that I had just arranged. She informed me that her department was different from Navient and that I can only call in to get information about my new arrangement. She also informed that something will me sent in the mail regarding my new payment. I was not told if my credit would be impacted and I was given no information about whether or not my previous regular payment arrangement would honor my new arrangement. I still had questions but I was at work and had to end the call. However, I decided to call after work because I still felt uneasy about my new arrangement. I also felt uneasy because upon checking my account during lunch break I didnt see any update on Navients website to my {$220.00} payment. I decided to call after work and around XXXX on XX/XX/XXXX, I called and I asked the CSR if my credit would be impacted by me setting up this payment arrangement with Collections. The CSR explained to me that the payment arrangement set up with the Collections Department had nothing to do with the {$220.00} and that I would still be responsible for the {$100.00} balance outside of the new payment arrangement with them. She also informed that I would be late and delinquent if I did not pay the full amount. At this point I became upset and sarcastically retorted that if I had to still pay {$220.00}, I had no need to put myself through long holds and speaking with countless CSRs to have me at the same {$220.00}. The CSR sensed my frustration and placed me on a hold to find out more information. Upon returning to the call, she informed that the Collections Department had already closed for the day and I should call back tomorrow so the discrepancy could be resolved. I informed her that tomorrow I would have to restart the entire conversation with different individuals and probably have the same result. Although she attempted to be helpful, I got the impression that she wanted me off the phone so that I could be someone elses problem tomorrow.
Company Response:
State: FL
Zip: 33647
Submitted Via: Web
Date Sent: 2019-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-31
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: The Department of Education have active federal student loans reporting on my credit report. I am still currently a student and these loans should not be reporting as a debt. Reporting these balances has lowered my credit so that my credit can not reach a 625. I've had numerous of loans and credit cards that have been paid with 100 % payment history for 7 years. Yet, i can not get approved for a car loan. It should be unconstitutional to report a debt that is not yet owed until the student is finished with college. I still have years before I finish and this is hindering my life.
Company Response:
State: GA
Zip: 31520
Submitted Via: Web
Date Sent: 2019-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A