Date Received: 2019-08-07
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Over the past 4 months I have attempted to enter into an income based repayment plan through Navient Student Loans. Every month ( and sometimes a couple of times a month ) since XX/XX/2019 I have called in attempting to resolve this. I have received different answers on every call and misinformation that has led me to have to continue to put my loan in forbearance for the past 5 months so they can fix the situation on their end. Every month I have provided up to date pay stub information, and every month am asked to do it again so they can calculate my IBR correctly. I have finally been told that my monthly payment will include any overtime I've received over the past year, regardless if I am able to receive overtime over this following year. I can not believe a federal student loan provider would calculate payment information based on variable pay ; that is grossly irresponsible. So based on business needs, if my business does not have the budget to allow over time this year, I am still responsible for the additional payment amounts to Navient. This company is absolutely appalling to work with and is the reason student loan debt is such a massive issue ; STUDENTS STEER CLEAR, DO NOT GET LOANS FROM NAVIENT.
Company Response:
State: CO
Zip: 800XX
Submitted Via: Web
Date Sent: 2019-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-06
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I requested to be placed on an income based repayment plan that would offer me a lower payment, and instead was placed on a plan that would offer me a higher payment. In XX/XX/XXXX, I applied for and was placed on the IBR income driven repayment option for my student loans. In XX/XX/XXXX there is no record of an attempt to recertify on my part in order to stay in that plan ; in XX/XX/XXXX outstanding interest was capitalized, and I then began making much larger payments, presumably on the standard repayment plan, since I did not recertify for my income driven repayment plan. In XX/XX/XXXX, I applied to go back on an income driven repayment plan ( please see that application attached. ) I very clearly marked the box indicating that I was not on an income-driven repayment plan, and I marked 2 different options for IDR plans that I would like to be placed on. The 4th page of that document clearly states that if I selected more than 1 plan ( as I did, ) that I'm requesting the plan with the lowest monthly payment, and that should multiple plans have the same monthly payment, that I would be placed on the REPAYE or PAYE plans before the IBR plan. I was placed on the IBR plan. When I contacted Navient today, a representative explained to me that the reason I was placed on the IBR plan was that I had previously been on that plan. However, nowhere in the attached document does it state that I will be placed on a plan that I was enrolled in previously ; in fact, all of the language on page 4 ( borrower requests, understandings etc. ) specifically states that I should be placed on the plan that offers the lowest payments. It even specifically states the policy in the event that I am switching between IDR plans, which implies even further that just because I was previously on one IDR plan does not mean I am seeking to re-enroll in that same plan. I specifically sought the plan with the lowest monthly payment amount. On the phone today it was confirmed to me that the PAYE and REPAYE plans are both limited to 10 % of my discretionary income, while the IBR plan ( which I was pla ced on ) is capped at 15 %. I believe Navient failed to adhere to page 4 of this document when placing me on an IDR plan. On the phone today, a Navient representative implied first that I was placed on the IBR plan because I had been on that plan previously, which is not a policy that I see represented on page 4 ( " borrower understandings. ) In fact, I find the information on page 4 to run completely contrary to that notion, given that it includes language specifying that the understandings may also apply to those seeking to change IDR repayment plans. The representative also implied that I had never left the IBR pl an I had been on, and that thus the application I filed in XX/XX/XXXX was not a " new '' application, and that I would have had to go through some exit procedure to leave the IBR plan I had been on previously before reapplying with a " new '' application to change plans. I believe that to be false for 2 reasons, the first of which is outlined in the paragraph above ( that the application can be used to " switch '' from one plan to another. ) The second reason being that I clearly never submitted a recertification in XX/XX/XXXX, and that my payment history included a capitalization of interest and an enormous increase to my monthly payments ; I had clearly been removed from an IDR plan and placed back on a standard repayment plan. So even if this idea of a " new '' application were accurate, the application I filed WAS a new one! Since I clearly marked in my XX/XX/XXXX application that I was NOT currently on an
Company Response:
State: CA
Zip: 95060
Submitted Via: Web
Date Sent: 2019-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-06
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I sent my student loan company Navient a Principal Payment in the amount of {$30000.00} and they have not credited my account. The check has cleared my bank account on XX/XX/2019 and I included a letter of instruction with my check. I believe there is fraud or embezzlement going on with Navient and they have stolen my money. This is money I have saved for a long time and worked very hard to get my student loans paid off. Please help me resolve this and find my money. I am very distraught and I have tried to contact Navient and faxed them proof of payment and I can not get anyone to help.
Company Response:
State: MO
Zip: 64118
Submitted Via: Web
Date Sent: 2019-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-06
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Date of event XXXX-Navient withdrew {$690.00} from account for payment, claimed that application was not signed. When submitted it was signed electronically. When called the services stated they would credit funds back to account. As of XX/XX/19 no sign of such has been indicated on the account. I am a XXXX employee and the deduction will leave me unable to pay my bills and purchase gas for my travel to work. This is an extreme hardship that I can not possibly afford. The worst part is my bills are on auto draft. This will equate overdraft fees of {$24.00} per draw. The last time I had an issue with Navient I was charged {$96.00} in overdraft fees that I was never reimbursed. As a XXXX employee I have very little cushion outside my monthly expenses. Like most Americans I do not have a large saving that can sustain me past this debacle.
Company Response:
State: TX
Zip: 78653
Submitted Via: Web
Date Sent: 2019-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-06
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Requested payoff amount for loan # 1 of 2 and subsequent adjustment to Auto Pay amount. Payment not allocated entirely to loan # 1 and Auto Pay for both loan payments cancelled resulting in removal of interest rate reduction of .25 % meaning it will take longer to pay off loan # 2.
Company Response:
State: KY
Zip: 40324
Submitted Via: Web
Date Sent: 2019-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-06
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I have 4 private loans with Navient that all have HIGH interest rates. 1. $ XXXX@ 15.375 % 2. $ XXXX@ 15.375 % 3. $ XXXX@ 9.500 % 4. $ XXXX@ 15.375 % The last time I checked my credit score, it's in the mid to high 700s. There's no reason why they can not work with me to lower my interest rates. Plus anytime I get into a program with them, my payment goes to interest rates primarily. It makes it almost impossible to bring down my principal when everything goes to Navient. Please help. XXXX XXXX
Company Response:
State: SD
Zip: 57401
Submitted Via: Web
Date Sent: 2019-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-06
Issue: Getting a loan
Subissue: Confusing or misleading advertising
Consumer Complaint: I feel as though I was pressured into signing up for a degree in a career that did not, and still does not need a degree to perform. I currently having to pay put {$29000.00} for a career that I could have done on the job training. I was not advised that this career did not need a degree. I don't see how a school is allowed to offer a program that should not be a program. My interest rates were not explained to me properly, so now every month the cost goes up. This school and lender target young, adults who otherwise can not afford to go to a University.
Company Response:
State: FL
Zip: 33312
Submitted Via: Web
Date Sent: 2019-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-06
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: When Sallie Mae broke off from Navient, I did not receive a notification that I was needed to renew my income-based payment plan. That notification is required by law. The company then capitalized the interest on my loans, costing me thousands of dollars.
Company Response:
State: NY
Zip: 11216
Submitted Via: Web
Date Sent: 2019-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-05
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I had a {$21000.00} loan for college in XX/XX/1996. I had paid on and off since then and the loan defaulted. I got it out of default and have made IBR payments on time for the past year and 1/2, only to have Navient say the total now due is {$93000.00}. That is not right after all these years. I feel scammed and taken advantage of. I do not believe that a {$21000.00} loan has exploded into {$93000.00}!!!
Company Response:
State: WA
Zip: 983XX
Submitted Via: Web
Date Sent: 2019-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-05
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: I received an email from payroll stating that my wages were being garnished for being defaulted on a student loan. I was surprised, because this was the first time that I heard of it. I contacted the collection agency and discovered that it was on 2 loans that were serviced by Navient. Thinking that it was a mistake, I asked Navient if they had information on me being defaulted on any of my loans, and they said no and confirmed that I was in good standing with all my loans. Navient emailed me a letter stating that I was in good standing and not in default, including the two defaulted loans. I called the Department of Education and they gave me the dates of the two loans that they said I was defaulted. Navient was the loan holder. I was confused, because Navient said that I did not default on any of my loans, and I had a letter stating it. I called Navient again and asked to speak to a supervisor. I spoke to XXXX, who was a supervisor. He had to go through the loans and search what happened, because the account history did not have any information indicating that I was in default. He was very helpful and found two loans that Navient had sold back to the Department of Education. He said that I was late on my payments. I asked him the dates and he told me in XX/XX/XXXX. From XX/XX/XXXX to XX/XX/XXXX, I was very ill and was going back and forth to the hospital and ended up having XXXX in XXXX. I was on short term XXXX. I remember calling Navient and requesting my loans to be deferred or put on forbearance, which they were. Navient never told me that the two loans were sold ; therefore, I thought all my loans were being managed by Navient. I never knew that there was a problem. Why would I have all my loans put of forbearance except for these two loans that they sold. I looked at my Navient account and saw that Navient accrued interest right before selling the loans back to the Department of Education. Those loans also happen to be my oldest loans. It is suspect that Navient not only accrued interest before selling them back to the Department of Education, but they did not put them on forbearance with the rest of my loans, and I was not notified of the transaction. There is a lack of transparency and of full disclosure regarding how they managed my loans. Furthermore, the information on my Navient account does not match what the Department of Education has on record regarding these two loans. The Department of Education has them as being in forbearance and in repayment. I am currently completing an application for loan rehab and appealing the wage garnishment. However, I am disheartened that Navient could do something like this and deny responsibility for their part. When I asked XXXX, we said that they did send me notices that the payments were late, which I knew and requested forbearance. He stated that he does not have anything proving that I requested forbearance for those two loans and apologized for the miscommunication. If I did not request forbearance, then why were the rest of my loans put into forbearance, except for these two? I feel that this is beyond miscommunication and is negligent.
Company Response:
State: FL
Zip: 32506
Submitted Via: Web
Date Sent: 2019-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A