Date Received: 2020-11-04
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: This purpose of this letter is to address grave concern with my student loan servicer, Navient ( formerly Sallie Mae ) and to initiate a formal complaint against Navient. I am of the belief that Navient has erred in the billing and calculations of my student loans from the onset of our relationship. I am also of the belief that I was led astray by Navient customer service representatives during the entire years of servicing my account. I have twice recently requested a full audit from Navient on my student loans, but the only solution that I received was a balance history print out, which provided some financial details of concern. I also requested a copy of my promissory note on multiple occasions, but have yet to receive it. To provide some historical context, I was initially a persistent victim of Sallie Maes telemarketing tactics from XXXX, as I received daily calls from them urging me to consolidate my loans and to lock in my current interest rate of 5.125 %, which is heavily above current federal student loan rates. I was nave, unaware, and uneducated on financial student loan trends. Being an inner-city XXXX-American person, I was not exposed to nor adequately prepared to fully understand responsible borrowing and the financial trends of the student loan paradox. I believe that I was racially targeted and as a result I became a victim of their predatory tactics. Upon leaving college, I struggled to attain a stable job in the disciplines and fields that I studied in and obtain ANY full-time employment at all for years, approximately nine, which has almost been the entire life of my loans with Navient. That being said, after I relented to Sallie Maes marketing schemes and agreed to consolidate my loans, I experienced long term hardships, thus I had to request forbearance and deferments on my student loans. Each time that I called into Sallie Mae ( from XXXX XXXX, I was urged by the customer service representatives to choose hardship/unemployment deferments. After I exhausted all of those, I was urged to request forbearance. On multiple occasions, I specifically asked what would be my best financial option and was told that the two previous methods would serve my situation best. Even after multiple years of unemployment, Navient still lead me towards these two options. I was not introduced to the IBR payment process until I had fully exhausted the above methods. Had I been given IBR as an option, I could have greatly minimized my accrued interest, specifically multiply instances of compound interest. As I previously stated above, I have been unemployed or under employed for almost the entire duration of my consolidate loan period with Navient, but yet they misdirected me to more financially disadvantage options. This is on record! Additionally, Ive noticed many numerous late fees which I dispute, primarily coming from XX/XX/XXXX. In XX/XX/XXXX, I filed a claim with the FSA Obudsman Group when Sallie Mae erroneous didnt process my deferment request that they urged me to apply for, which resulted in my loans being defaulted. Sallie Mae eventually bought back my loans, but never removed late fees and I was also charged a large claim payment fee and subsequently charged multiple instances of Capitalized Interest, which should not have happened and this ill-advised error contributed to my debt increasing substantially. In closing, I am of the strong belief that my student loans have been grossly mishandled and that Sallie Mae/Navients tactics have bordered on fraud. I would like my above requests to be met and that my loans be looked into more closely by the Navient Office of the Consumer Advocate and FSA Ombudsman Group. Navient has caused me an immeasurable level of stress and an incalculable amount of financial damage as a result of their errors and questionable accounting practices. I would like a thorough re-examining of my student loans and correction of any and all errors on my account. To further substantiate my claim, I have included a copy of an email correspondence from XX/XX/XXXXbetween myself and Mr. XXXX XXXX of the CFPB. I will give Navient one last time to get this right before I take legal action. This has gone on far too long and this is my final demand to have my account be adjusted correctly!
Company Response:
State: CA
Zip: 90012
Submitted Via: Web
Date Sent: 2020-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-03
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: First, I am making this complaint public so that others can see it on the CFPB website. If you are going through anything remotely similar with Navient you have options! There is an current class action lawsuit against Navient represented by XXXX XXXX XXXX XXXX. XXXX them and contact them directly! Now moving on to my complaint in regards to a 2nd forged form that I just received from Navient. Possibly created by XXXX XXXX in the Office of the Customer Advocate with no additional proof provided of how, why, where, when the 2 forms were received or returned. Navient refuses to provide the digital data certificate and audit trail that goes with all electronic signatures which would provide actual digital proof of electronic signatures. I have asked multiple times. They simply ignore these requests. This complaint is with the 2nd forged form ( created by someone at Navient possibly XXXX XXXX ) that only magically appeared less than 2 weeks ago ( AFTER I disclosed how I actually sign my name because of the first fake form created Navient ) even though prior to that XXXX claimed by email that she had sent me ALL documents and proof! The 2 typed forms are 7 years apart even though everything else Navient has on record was handwritten including signature ). Interesting Plot twist ; There was never supposed to be an electronic signature for this second form Since XX/XX/XXXX, XXXX has never provided the repayment plan 1 page typed form less than 2 weeks ago that I supposedly " signed '' and per her words requested on XX/XX/XXXX. Why would I request the payment plan in XXXX that was supposedly signed by me on XX/XX/XXXX? Make it make sense? She provided no proof of how I supposedly asked for the form nor how I received the form considering I wasnt living in Texas at that time. Because ... .. The instructions on the form clearly state to enroll in a repayment plan identified below, Sign AND fax this to us at ... ... OR MAIL it I just caught thought which means there was no electronic signature for this form! Also note, on the selected item there is a number 8 even though the instructions on the actual form clearly say check one. Why would anyone select a number 8 when common sense says to check or put an X on the form? Being that instruction clearly outline that I was supposed to select something to be approved for and send it back by fax or mail no information for email or to sign electronically ''. Prior to late this year I have never once spoken with anyone at Navient ( XXXX have provided no actual proof that I called them by phone even though she claimed Navient has spoke with me numerous times ) If she or anyone else actually spoke with me multiple times as you claim where are the recorded calls with my voice discussing any of this or where are the emails from the numerous conversations between XXXX and XXXX? Navient refuses to provide proof of all of that. I had no idea that the loans were consolidated and there was no need to consolidate in XXXX as I was in college at the time. XXXX ignores this point continously. She provided no proof of how I supposedly asked for the form nor how I received the form considering I wasnt living in Texas at that time. Considering instructions clearly state it must be faxed back or mailed only!! I only learned about Navient in XXXX when Sallie Mae sent an email telling me that my loans were being switched over to Navient and that there was nothing I needed to do. NEVER signed up for a graduated payment plan in XXXX to start XX/XX/XXXX. XXXX first claimed it is a consolidated loan but now says I signed up for this graduated payment plan for XXXX when funds were disbursed. When funds were disbursed the original promissory note has no mention of the graduated payment plan only the fake consolidated promissory note that XXXX XXXX created. Consolidated loans are NOT disbursed they are simply consolidated. Also, how could I predict a " graduated 2 year payment plan '' to start 15 to 20 years later? That makes no sense! There will be no payments to Navient until this is resolved as the loans were never authorized to be consolidated by me at any point. Navient did this to simply drive up compounded interest because the loan interest is bigger consolidated together rather than separated. Also since the beginning both Sallie Mae followed by Navient since XXXX constantly pushed electronic forbearances and deferments for over 20 years in email still never mentioning any loan was consolidated nor any mention of FFLEP. Never once called either company and they supposedly record conversations right so where is the timestamped audio with my voice on it? Again never knew the loans were consolidated and NEVER signed up for a graduated payment plan in XXXX to start XX/XX/XXXX. Navient has been sued by countless attorney generals in multiple states, by the CFPB, multiple individual lawsuits, and in multiple class action lawsuits. They have the most lawsuits filed by government agencies and individuals combined. That is a big RED Flag! There is an current class action lawsuit against Navient represented by XXXX XXXX XXXX XXXX. I encourage anyone reading this to contact them directly.
Company Response:
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2020-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-03
Issue: Communication tactics
Subissue: You told them to stop contacting you, but they keep trying
Consumer Complaint: There are multiple numbers calling at all times of the day trying to collect on Navient student loans, calling on people whom they'll never get paid. Do they know that the job market is desolate for women with children, as employers don't want to hire women in their homes caring for children, as evidenced by a video interview on XXXX XXXX featuring a women who was discriminated against for children crying in the background. The job market has less jobs than people looking, and the job growth numbers are stagnant as per the XXXX XXXX XXXX XXXX. The many women who've stopped looking for jobs indicate job market deterioration per the XXXX XXXX XXXX. There are next to no daycare services, and schools are closed because of the Covid-19 plague. These companies like Navient know this, but they keep attempting to pursue collection activities knowing they won't collect. There are numerous complaints online on phone number verification sites such as XXXX about a " XXXX '' and others who keeps leaving messages from this company. One such number received on my cellular was XXXX. These collection activities couldn't be pursued at a worse time with unprecedented stress levels, and are inciting violence. These collectors must throttled to prevent more shootings, riots, and beheadings, acts which are occurring all over the world and a byproduct of economic collapse. I'm a student loan holder and graduate of XXXX XXXX XXXX, 2006, which was recently closed due to government fraud. I'd applied for a Borrower Defense due to their inability to provide me with the quality of education I'd paid for, and it seems per recent email communications to my email address, that failed. I'd also received a letter about a class-action lawsuit from the Department of Education, but I'm not updated on its current status. I'm also following XXXX in hopes student loan holders, and especially those victims of XXXX XXXX XXXX, will soon be released from economic responsibility for payments.
Company Response:
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-03
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I pulled credit report and notice fraud account from when my identify was stolen! I notice student loan accounts I was incarcerated at the time, so there is no way I could have attended college. These accounts need to be removed from my credit report and copy sent to my current address.
Company Response:
State: MI
Zip: 48180
Submitted Via: Web
Date Sent: 2020-11-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Paid off my loan with Navient on XX/XX/XXXX. They are reporting my student loan as open with a {$250.00} balance. A recent XXXX denial letter shows they reported my account as delinquent after it was completely paid off. They are also inaccurately reporting that my old student loans first defaulted in XXXX. Those loans first defaulted in XXXX and thus should have aged off my report. I have uploaded all supporting documents.
Company Response:
State: CT
Zip: 064XX
Submitted Via: Web
Date Sent: 2020-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-03
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: My husband and I consolidated our student loans in 2003. That original balance of {$32000.00} included all loans taken by my husband and myself. But Navient added the balance to our accounts twice, as if we EACH owed {$32000.00} and has been charging us interest on that ever since and will not respond to requests to adjust this balance correctly and apply all payments to the correct account.
Company Response:
State: NY
Zip: 11768
Submitted Via: Web
Date Sent: 2020-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-02
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: I consolidated my student loans years ago. These old Navient loans have been paid off for years and I have no new debt with them. They never used my forebearance or defferment time on their loans, even after I pleaded them to change those late payment statuses reported they would not. Now the loans are all paid in full, and they will not remove them from my credit reports ( XXXX, XXXX, XXXX ). Thos late payments that are nearly 8-9 years old are causing tremendous harm to me in as I try and buy a home, and qualify for other loans. The reason for denial with new financial institutions is marked as " serious delinquency '' and it is all due to these old old Navient loans ... .That are paid!!!
Company Response:
State: CO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-02
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Between XXXX - XXXX I attended XXXX XXXX in XXXX XXXX, Florida. After graduating I began receiving student loan payment mandates. It was confusing because my college was being paid for by XXXX XXXX as I was an employee and any leftover was paid for through applying my G.I. Bill chapter XXXX from my military service. I was young and ignorant and began trying to pay the loan I didn't owe from the beginning. I began struggling to repay this loan almost immediately. I have had to request a forbearance at least 10 times over the past 20 years as I can not afford to pay it and Navient is demanding {$610.00} monthly payment for who knows how long it'll take to repay the loan. Originally, after I graduated, a company called XXXX took on servicing the loan but then sold it to Navient. Navient reported that the loan was for {$30000.00} and have been reporting this for over 5 years now as Navient took over the account XX/XX/XXXX. With interest, Navient is reporting the loan for over {$65000.00} on my credit report. Twice now, since XXXX I have disputed this with all three credit bureaus, XXXX, XXXX and XXXX. They have all refused to remove this account from my credit reports. They can not be requiring Navient to prove the {$30000.00} in loan as Navient can't prove this. The amounts are certainly wrong. I asked the three credit reporting agencies to have Navient provide copies of loan contracts that I signed both to me and to the credit bureaus. Navient has not provided me with one lender signed loan contract. I am requesting that you mandate Navient correct and delete the loan balance and interest balance altogether and have the credit reporting agencies do the same, immediately as this has seriously hampered my ability to acquire credit. If Navient can not provide you with proof of lender signed loan contracts then this information is incorrect and inaccurate. In XX/XX/XXXX, the IRS took my {$7000.00} refund check and applied it to my Navient account as a straight principle payment. XXXX, with Navient stated today XXXX XX/XX/XXXX XXXX on the phone that their system is now showing I owed {$50000.00} on principle when they took over on XX/XX/XXXX. As of the today, XXXX, with interest its {$65000.00}. Pay special attention to blocks 13E and 43 in the four loan requests documents as they were NEVER SIGNED by the lending officer with XXXX, the lender. Therefore, I shouldn't owe anything any money to anyone, to include Navient.
Company Response:
State: GA
Zip: 31313
Submitted Via: Web
Date Sent: 2020-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-31
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Looking over my credit report and noticed there was an account that does not belong to me and that I did not authorize. This is an act of fraud and I am a victim of fraud. This is a notice of dispute pursuant to the Fair Credit Reporting Act ( FRCA ), section 623, subsection ( 8 ) ( D ). The following account is listed below : SALLIE MAE # XXXX, SALLIE MAE # XXXX, SALLIE MAE # XXXX, SALLIE MAE # XXXX, XXXX # XXXX, XXXX XXXX XXXX # XXXX
Company Response:
State: OH
Zip: 43110
Submitted Via: Web
Date Sent: 2020-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-31
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I have 2 loans with Navient. One large and one small. I have called several times to discuss payment plans. It is only a temporary fix and payment is not affordable. Navient is the worst to work with. My loans started off at {$9000.00} and now up to {$30000.00}. I feel like my life is ruined due to these sharks who just want your money and do not feel the pain that I go through in life. I keep getting mail, calls, and emails from them. They keep saying they have options, I call and nothing changes with the options presented to me. I was told that if I do not make a payment that my account will go to collections due to none payment. My issue is that I have 2 loans with them. One of them is only about a month behind in the payment and I went online to make a payment today and they locked me out of getting access to my account. The large one is several months behind in the payment which I can understand. Why would they take away access to the smaller loan which i planned on paying on. I will not pay any collection agency. I still want to work with Navient but they seem to not have any options for me. I know several people with Navient loans and most of them are in default due to no options for private loans.
Company Response:
State: FL
Zip: 33781
Submitted Via: Web
Date Sent: 2020-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A