Date Received: 2015-07-13
Issue: Settlement process and costs
Subissue:
Consumer Complaint: Different this time around ; as the sales bubble burst, rents did not suddenly rise as in past sales collapses. I attribute that to a surplus of inventory, as most markets over built for the XXXX years prior. Secondly, many of those losing their homes were n't turning toward rentals, they were returning home, co-hebetating and finding creative solutions. Within XXXX days of XXXX, XXXX I was facing a 30 % vacancy rate in the Oregon properties and held on until mid XXXX. This was the primary factor for my bankruptcy. I went bankrupt in XXXX and my discharge was in XXXX of XXXX. I decided to return to work as my rental income had evaporated and I was still too young to collect on my XXXX XXXX XXXX retirement. During XXXX, I was in and out of employment, I was being hired for XXXX projects but they were limited to contracts with the XXXX. Initially I dealt with XXXX following my bankruptcy and applied for a loan assistance program which would pay my mortgage for XXXX months, a week before I was approved for the program, I found employment and contacted XXXX to inform them, I would no longer need the assistance. I did however apply for a modification, during the modification process ; I discovered that after the Bankruptcy, XXXX should have ceased taking payments for the home. I contacted them regarding the matter and within XXXX days I received a letter that my loan had been sold. The new owner was XXXX XXXX Bank, the servicing company was XXXX - " XXXX XXXX Services ''. I contacted them and informed them of the Modification that I was working on, with XXXX and they informed me that it no longer applied and I would have to start the process again. It was a long and arduous process, piles of paperwork and much back and fourth regarding suitable modification terms. Finally in late XXXX I had completed a XXXX month payment program, which was the precursor to a modification agreement. Once completed, I was mailed a modification agreement with terms satisfactory to both parties. I was instructed to have the documents notarized and returned to XXXX on XXXX/XXXX/XXXX. My first Mortgage payment was to commence on XXXX XXXX, XXXX. On XXXX XXXX, XXXX I received a letter from XXXX informing me that they would no longer be servicing this loan and that it had been transferred to Nationstar Mortgage. XXXX indicated that my XXXX XXXX. payment would be made to Nationstar and that all of the modified terms would apply. My immediate action was to contact Nationstar, I wanted confirmation regarding the modification agreement terms. That was the start of my nightmare over the past year. From my initial contact, Nationstar has failed to act in good faith. Over this past year, I have sent multiple copies of all documents related to the modification, divorce, bankruptcy and communiqu with XXXX. They have completely refused to accept the details of the documents in their possession. I am currently very distraught ; the past year put so much XXXX on my marriage that my divorce was recently completed. My ex-wife went through a terrible time with XXXX, as the uncertainty of having a home became to much. Now, I am angry that Nationstar is now attempting to take my home without regard of the facts stated above. I initially attempted to contact XXXX regarding the matter, I wanted to confirm they had transferred all of the modification documents to Nationstar but they simply washed their hands of it. Even while I mailed letter 's to Nationstar Corporate officers and received confirmation that they would be resolving this matter promptly, they were starting the forclosure process. This is my last attempt before resorting to legal action against, Nationstar, XXXX XXXX and XXXX.
Company Response:
State: CA
Zip: 94590
Submitted Via: Web
Date Sent: 2015-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-13
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Loan # XXXX Dear Sirs, we are a responsible Real Estate owners, we have made several payments IN ADVANCE towards our Mortgage listed above for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. Nationstar mortgage company made several errors in applying these payments at first to the WRONG accounts, then to the interest and Principles, even though we talked to the Managers to ONLY direct our payments to INTEREST ONLY for the follow months. They attempted to correct the account ; almost every month to no avail. On XX/XX/XXXX we received a SUSPENSE NOTICE for XXXX ( XXXX XXXX ), which will put our credit history in late payment and accrued interest and penalty!!! On XX/XX/XXXX, we received another SUSPENSE NOTICE for {$6.00} ( including penalty and interest ), which will put our credit history in late payment and accrued interest and penalty!!! On XX/XX/XXXX, we contact the Manager demanding that correct our account according to pour Timely and in advance payments, he refused and he demanded that we pay immediately {$4.00} alternatively he will suspend the payment ( again )!! Manger admitted that an error from the company side did occur, yet he still demanded full payment from us!! Alternatively he will suspend the entire full payment for the month and harm our Excellent credit ratings!!!
Company Response:
State: CA
Zip: 91784
Submitted Via: Web
Date Sent: 2015-07-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-07-13
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Nationstar has not responded to the attached Notice of Error from XXXX 2015.
Company Response:
State: IN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-12
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Nationstar Mortgate falsifies an escrow short of the amount {$21000.00} to demand an increase of {$1800.00} in monthly payment
Company Response:
State: CA
Zip: 94539
Submitted Via: Web
Date Sent: 2015-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-07-12
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Nationstar has not completely responded to several Requests for Information under RESPA. See attachment for the latest request.
Company Response:
State: IN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-11
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My reverse mortgage loan servicer ( Champion Mortgage ) started foreclosure process on my loan, they claimed I no longer lived in the home. I have lived in the home for 40+ years and have never moved. They did not send me an annual occupancy statement. I immediately let them know that I did live in the home, jumped through multiple hoops, got aid and advice from a HUD advocate and at the end of the day they told me my loan was closed and I had to sign a new loan agreement which only gives me 17 more years. The mortgage I took out was for life, I can not afford to not get monthly payments so I signed the new paperwork. They forced me into this situation and I feel took advantage of me. I have all records and information that I will attach. I do not have email, my friend XXXX XXXX is submitting this with his email XXXXXXXXXXXX. Please confirm receipt to this email and communicate with me via phone.
Company Response:
State: WA
Zip: 98056
Submitted Via: Web
Date Sent: 2015-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-11
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortgage company, ' Nationstar ' has not been applyingmy monthly payments! They changed the payment amount, but did not inform me! I have talked to at least XXXX people at Nationstar over the past 7+ weeks, Every time I talk to someone, the story & amount changes! I talked to a Rep on XX/XX/XXXX who said the amount was {$1300.00}, However Nationstar says that was the wrong amount!? They have put on my credit report that I am 60+ days Late! I have made ALL of my payments on Time & in FULL!! I have contacted an Attorney!! " NATIONSTAR MORTGAGE " is a CRIMINAL JOKE!!
Company Response:
State: CO
Zip: 806XX
Submitted Via: Web
Date Sent: 2015-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-07-10
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: my client applied for a loan modification with Nationstar mortgage. his loan is serviced by Nationstar and owned by XXXX. The process started in XXXX and the home owner was required to submit financials XXXX times, change the XXXX XXXX times, and provide tax returns and explanations more than XXXX times. twice he was called by Nationstar and told they will be offering him a loan mod and to stop paying the mortgage. This morning I went on to the Nationstar website to see if they had amiled him the modification agreement and noticed the modification was declined. I called and spokt to a representative in loss mitigation. I called on a recorded line and the loss mit representatives name is XXXX XXXX. The time of the call was XXXX eastern time. He stated that Nationstars policy is not to allow a modification until the home owner is at least 90 days late on the mortgage. When I explained the home owner would be in danger of foreclosure he said to tell them not to spend the money but to hold it so the loan can be reinstated if a foreclosure date was scheduled. When I explained they would incur additional costs for late fees and attorney fees he said there was no way to avoid it. The homeowner qualifies for the XXXX modification and there is no reason that he was denied. they claimed he did n't have a hardship. This homeowner was 60 days late in XXXX and sold an automobile to get current so he could show them he would act in good faith, and by declining him the modification they are putting him in jeopardy of falling behind again and potentially losing his home.
Company Response:
State: VA
Zip: 201XX
Submitted Via: Web
Date Sent: 2015-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-10
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Hello, I XXXX XXXX have begg the investor and servicer whom is nationstar mmortgage for immediate assistance with my mortgage. I 've been with them for at least one year. I understand that I have fail to give my mortgage payment but they know the reason why I 'm behind, and they seem not to care or to reconsider the damages that affected our property, I say our property because it 's also theirs not only mine. Unfortunately around the time that my previous servicer honored me the modification whom was select portfolio, I successfully completed my 3 monthly trial payments. I was very happy to hear that I was doing well on my 3 monthly modification trial payments after completing the 3 payment I got approved for a permanent modification, I do n't want to repeat my self with this information again and again, but on XX/XX/XXXX I was transferred to a new servicer whom was nationstar mortgage, I miss understood that I still had to continue making my trial payments until the modification was completely booked. So I waited for nationstar mortgage response I was completely lost and did not understood the modification process correctly I was very confused. I waited XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, on XX/XX/XXXX I finally got a letter from nation star mortgages saying congratulations you were aproved for a modification, so nothing was yet completed I still need it to wait for the modification agreementt. I waited XXXX, XX/XX/XXXX, XX/XX/XXXX, some days of XX/XX/XXXX, for the modification agreement to be sign and dated, finally on XX/XX/XXXX I received a package thru XXXX, it was the modification contract agreement. This is very frustrating and I do n't want to repeat my self again and again, but I have to. I feel rejected, humiliated, ignored left behind its like nationstar mortgage do n't care about my situation it 's not the first time that I submit a complaint, but they just giving me the run around they know the reason of why I 'm behind on my payment, it 's because of the bad weather conditions that affect my home around the time I was modifying. I apologized to them I know with an apology I wo n't get them to help me out. But I 'm really tired of begging them to give me a solution to this matter which is the 12 months behind, around XXXX of 2014 I gave 3 payment so that I could catch up on my past due amount. Than nation star mortgage said they were not going to accept any payments unless it was at least the full amount owed or more than 9 payment and then they could negotiate a way out to get the remaining amount paid like in a repayment plan. Unfortunately I told then that that was not possible, but that I 'm still struggling with these payment behind till today 's date they refuse to give me an opportunity to fix this matter and for them to help me, safe my home, all I want is to keep my home and for them to help me out with this temporary hardship regarding this payment behind. I hope they could freeze this past payment behind or add it to the end of the loan. Any work out option would help but, it 's use less then do n't want to give .even a chance to demonstrate them that I 'm capable to continue to give the monthly payment of XXXX from here on. That the only reason why I felt behind was for the damages that occur to the property twice, it was necessary to fix and repair the damages. I want nationstar mortgage to listen to me and my investor to listen to me. Nation star mortgage is, my servicer if they do n't give me the assistance I need than who will I need you to act now, stop denying me and work something out help me keep my home. I want to keep my home and start making my payments now but u do n't want to accept any payment unless is the full amount owed. I want the making home affordable department and treasury department to understand my concerns and help me save my home i believe I have enough income to cover my mortgage payment and expenses.
Company Response:
State: IL
Zip: 60804
Submitted Via: Web
Date Sent: 2015-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-10
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: nationstar mortgage reported that I have been XXXX days late. That is NOT TRUE. They misapplied monies paid to principle rather than toward payments. They have corrected it but now they need to get my credit reports fixes ... .IMMEDIATELY!
Company Response:
State: OH
Zip: 44266
Submitted Via: Web
Date Sent: 2015-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No