Date Received: 2017-02-15
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I was released from Chapter XXXX Bankruptcy on XXXX XXXX, 2016. Nationstar Mortgage Bankruptcy Dept. refuses to release two loans I have from their Dept. and start sending me statements. I have not received a statement in 5 years. I have called them 5 times, every time they say they will take care of it and here we are 5 months later nothing has happened. I have not received end of year interest statements either which I need for my income taxes.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2017-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-16
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: This is concerning fees charged by Champion Mortgage Reverse Mortgage Servicing Department. Champion sends monthly reverse mortgage statements showing detailed transactions. The monthly statement for the period, XXXX XXXX, XXXX, showed XXXX property inspection fees ( XXXX XXXX and XXXX XXXX ) of {$20.00} each. Upon review of previous monthly statement, I discovered {$20.00} property inspection fees were assessed each month from XXXX XXXX XXXX, XXXX. In sum, for six months, from XXXX XXXX XXXX, XXXX, Champion charged XXXX property inspection fees of {$20.00} each. Additional fees include a property appraisal fee of {$330.00} on XXXX XXXX, XXXX, and attorney fees/costs of {$290.00} on XXXX XXXX. XXXX. All of these charges were added to the loan balance each month. I called Champion Mortgage on XXXX XXXX, XXXX, to inquire about these charges and was told to submit a written request. A written request was mailed on XXXX XXXX, XXXX, with a follow-up request on XXXX XXXX, XXXX. Champion responded on XXXX XXXX, XXXX, stating, " A response will be provided no later than XXXX XXXX, XXXX. However, responses are generally provided in less than ten days from receipt of the correspondence. '' I have not received a response. For the record, this property has sold and settlement was XXXX XXXX, XXXX. Champion was notified and a copy of the listing agreement was mailed to them on XXXX XXXX, XXXX. A copy of the sales contract was mailed to Champion on XXXX XXXX, XXXX. This property is in a condo development with all brick exterior. I can assure you no one representing Champion entered the condo for the appraisal or the XXXX monthly inspections. It has been four months since I contacted Champion concerning fees assessed for property inspections, an appraisal, and attorney fees without response.
Company Response:
State: NC
Zip: 28269
Submitted Via: Web
Date Sent: 2017-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-02-15
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: In XXXX of XXXX XXXX bank sold my mortgage to Nationstar Mortgage Company. In an attempt to be proactive, I called Nationstar and explained to them that after several unsuccessful attempts to do a Short Sale while my loan was with XXXX, that I wanted to do a Deed In Lieu. I thought by doing a Deed In Lieu I would be surrendering the property in a manner that was legal, correct and responsible, as opposed to just walking away abandoning the property and being a " irresponsible '' homeowner. After several looong months of getting the run around, sending in countless packets of Nationstar generated documents, along with my own financial records, bank statements and updated applications. In addition having to sit in a room with my ex husband for 45 minutes while we signed XXXX pieces of paper each and had them all notarized AND REVIEWED FOR ACCURACY AND PROPER COMPLETION BY MY ATTORNEY and HER ASSISTANT/NOTARY ... The Deed In Lieu was FINALLY executed on XXXX XXXX, XXXX ... .NINE MONTHS after I had begun the process!! I was relieved and felt very good about the fact that I had completed the process and surrendered the property in the manner of a proud homeowner. Now it is XXXX XXXX, and I received a phone call from a woman named XXXX stating she was with Nationstar Mortgage and that she needed my address so she could send a Notary to my residence to execute the Deed In Lieu Documents. i was very confused by this call because I thought the process was done and the property had already been sold. I told her that there was a mistake and the process had already been completed. 4 days later I received a mortgage Statement from Nationstar for all back payments since the date of default, they are also telling me I am still the legal owner of the property. I then proceeded to call the legal/escalations department at corporate. they told me the documents were not executed properly on their end and they are trying to get the problem fixed. I was supposed to get a call back on Friday XXXX XXXX. Needless to say I DID NOT get a call back on Friday, and had to call them back on Monday, with no resopnse. Then Tuesday, XXXX XXXX XXXX called AGAIN from customer Servcie in the Deed In Lieu Department, asking if I wanted to Proceed with the Deed In Lieu Process. I told her I was speaking with the escalation dept. and asked her to read the notes on the account. She informed me that there were no notes other than the notes from XXXX XXXX, when I called in about receiving the mortgage statement. So I called corporate AGAIN and spoke to the escalation dept. I was informed that they were still working on the issue to resolve it without the docs having to be re-executed. I asked why the account was not being notated, and he told me they were doing this " behind the scenes '' and they could not notate the account. Now I am sitting and waiting yet AGAIN ... I am at their mercy yet AGAIN! If I do have to re execute the docs, I do n't know how I will be able to, as I do not know the whereabouts of my ex husband, and if I did I 'm sure he would be unwilling to cooperate in signing the docs again!
Company Response:
State: IL
Zip: 611XX
Submitted Via: Web
Date Sent: 2017-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-15
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Applied for a HAMP Modification and was diened because of our NPV. Which We do n't understand and much detail was not explained. In XXXX we had the house appraised. The value is less than the amount of the mortgage in concern to income we had stability we were are now both working and we are also receiving rental income. We want to keep our and the modification is only way. Also to add They keep mention a modification with XXXX XXXX XXXX in XXXX, We did do a Modification with XXXX XXXX XXXX during the time that we had started XXXX XXXX with XXXX XXXX XXXX their was being accused of forgery and during that time we were making our payment and lawyer had contacted us advising us of a auction sale on the property, further after explaining to the lawyer that we were on a Modification with XXXX XXXX XXXX them not realizing they discuss the auction sale and then in re-evaluation the situation XXXX XXXX XXXX sold the loan to Nationstar Mortgage. in XXXX in to XXXX I had applied for a Modification with Nationstar which was approved failure on our POC in senting the docs and answering my e-mails which the XXXX XXXX payment no fault of our own. We were told that we need to reapply again. We thinking that we needed to re-apply because of the docs like paystubs, lease and taxes reasons were approved docs were sent into our Third payment into the modification we ran into hardship again, Our Tenant failure to pay us the rent for XXXX mos I XXXX XXXX was unemployed and being her mother caregiver being diagnosed with XXXX that XXXX to her bones. Which it was all explained to Nationstar in you had requested for assistance In XXXX were called advising us that with no restriction we can apply so we did I will attach all docs to support our statement. We need help I just did and NPV with the Making Home Affordable NPV Evaluation Results Based on the information you provided you may be eligible for a HAMP modification. Be sure to save a copy of the information below and share it with your mortgage servicer to discuss options available to you. Please note, XXXX provides only an estimate of a servicer 's NPV evaluation. While the NPV formula used is required to be the same as your mortgage servicer 's, differences in input data and other industry-related data may result in different outputs. Your session has ended and you will not be able to run an NPV evaluation without completing this process again. Print/save your results to PDF Email your results Read important information regarding NPV Calculator results obtained from this site Information Calculated For You For more information about the proposed modification, visit the Frequently Asked Questions. NPV Date XXXX Unpaid Principal Balance of the Proposed Modification {$220000.00} Principal Forbearance Amount of the Proposed Modification {$0.00} Interest Rate of the Proposed Modification 3.7501 % Principal and Interest Payment of the Proposed Modification {$900.00} Amortization Term of the Proposed Modification 480 months Information That You Provided Which best describes you? Homeowner Servicer & Investor Information Your Investor Other Your Mortgage Servicer Other Discount Rate Risk Premium 0 Homeowner & Property Information
Company Response:
State: NJ
Zip: 07305
Submitted Via: Web
Date Sent: 2017-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-16
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: We purchased our home in XXXX XXXX for {$420000.00}. We financed {$350000.00} ( 5.875 % interest rate - 30 yrs fixed ). From XXXX XXXX to mid XXXX, we made regular payments on the loan ; but due to salary cuts, the failing economy, and other life changing events in mid XXXX, we began falling behind. We were 3 payments late when we tried to obtain a loan modification. At first, XXXX told us that we did not qualify for a modification because we were n't significantly late on payments. They told us we had to stop making payments to qualify. We stopped making payments and continuously tried to obtain a modification. After 3 different " trial payment plans, '' on XXXX XXXX, we received a letter from XXXX stating that we did not quality for a modification because our income-to-debt ratio did not satisfy their criteria. We were now 14 months behind on payments. The account was transferred over to Nationstar in XXXX. We received a letter from them stating that we were past due in the amount of {$89000.00}. They put us on another trial plan and we began making payments on XXXX XXXX. We made 13 trial payments from XXXX XXXX to XXXX XXXX ( despite being told that the trial period would last only 3 months ), before we received our modification approval on XXXX XXXX. At the end of that year, the XXXX we received from Nationstar stated that our end-of-year balance for this mortgage was {$290000.00}. The terms of the modification were stated as follows : The new amount payable under the note would be {$390000.00}, including all unpaid amounts. {$290000.00} would be interest-bearing and {$94000.00} ( non-interest-bearing ) would be deferred to the end of a 40-yr fixed mtg at 4.625 %. NEW/UNPAID PRINCIPAL BALANCE. Any past due amounts as of the end of the trial period, including unpaid interest, real estate taxes, insurance premiums, and certain assessments paid on your behalf to a third party, will be added to your mortgage loan balance. If you fulfill the terms of the trial period including, but not limited to, making any remaining trial period payments, we will waive ALL late charges that have accrued and remain unpaid at the end of the trial period. Although this huge increase in the note should have raised our suspicion at the time, a combination of XXXX and misleading information from Nationstar led us to sign this modification as it was. Because we knew several people who had obtained principal adjustment loan modifications at the time and we had no detailed explanation from Nationstar, we understood that this clause meant that ALL unpaid late amounts would be waived, leaving us with the approximate original {$290000.00} unpaid principal figure after the modification. Furthermore, each year ( from XXXX-present ) we received a XXXX from Nationstar stating that our remaining principal balance was under {$290000.00}. Until present, when we log into the Nationstar website to pay our mortgage, there is a bold section that states that our principal unpaid balance is currently {$280000.00} and that we have over {$100000.00} equity in the home. We 've been making consistent, timely payments since the modification. It was n't until last month, when we applied for a refinance, that we noticed the discrepancy with what we thought we still owed - and what the Nationstar website led us to believe - and the actual payoff amount. We requested a loan payoff quote from Nationstar, which showed that our unpaid principal balance was just over {$370000.00}, consisting of {$280000.00} unpaid principal balance and {$94000.00} in lender paid expenses. We feel that they intentionally misled us into a loan modification that only benefited them, the lenders. Now, instead of owing {$280000.00} on 18 remaining years of a 30 year mortgage, we owe {$370000.00} on 35 remaining years of a 40 year mortgage.
Company Response:
State: FL
Zip: 33324
Submitted Via: Web
Date Sent: 2017-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-15
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Nationstar Mortgage , LLC had one of their own employees execute an assignment of mortgage on XX/XX/2016 under the false pretense of being an employee of XXXX. Nationstar Mortgage , LLC employee XXXX executed a " Corporate Assignment of Mortgage '' and claims to be the " assistant secretary '' of XXXX XXXX is NOT an employee of XXXX and DOES NOT have the authority to execute a Corporate assignment of mortgage where XXXX is the assignor and Nationstar Mortgage , LLC is the assignee. There is NO corporate seal on this assignment and there is no President, Vice President or executive chief signature. There is no witness signature. Both XXXX and the notary XXXX have comitted fraud by the execution of this assignment of mortgage.
Company Response:
State: FL
Zip: 32526
Submitted Via: Web
Date Sent: 2017-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-14
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I had a mortgage with XXXX for many years. Payment was automatically withdrawn from my account every month. Nationstar Mortgage purchased my loan from previous lender and stopped withdrawing funds from my account in XX/XX/2016. 2 months later I got a certified letter in the mail stating that my loan is in default. I immediately called and paid outstanding balance and set up automatic withdrawal again through my checking account. Nationstar reported me and my wife to credit agencies as being late even though they promised not report since payments were not discontinued by us and balance was paid in full as soon as we received a letter. Since then we requested to have negative reporting removed numerous times but no action was taken by the bank.
Company Response:
State: NY
Zip: 10471
Submitted Via: Web
Date Sent: 2017-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-14
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I have been trying for 5 months to make my mortgage payment. When I call they add on additional fees that was not reflected in the statement they mail me. So I then work to get the money call back and they have added more fees. I am now in foreclosure. I called on a Thursday to make a payment in full of around {$5000.00}. They said they could n't tell me exactly how much I owe and I would have to call back on Tuesday. I called back and they had added over {$2000.00} fees in foreclosure fees. They said they had to request those fees from a third party that 's why they could n't tell me how much I owed on the Thursday before when I called. My monthly statement did not reflect these fees either. They stated they do n't have to reflect the fees. So now I owe over {$7000.00}. They will not accept a partial payment. It has been a circle of issues with the payment for around 5 months. I call in to make a payment and they tell me I owe {$1000.00} more due to fees than what is reflected on my statement. Basically, I get my statement in the mail, called the day after I received it and they told me I owed {$810.00} more that what my statement showed. I asked them why was it not reflected on my statement and they say they do n't have to. Every time I call now they will not work with me to collect my payment. They say to call back in a few days. I want to keep my house but they are not allowing me to make a payment.
Company Response:
State: VA
Zip: 241XX
Submitted Via: Web
Date Sent: 2017-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-13
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My property is being foreclosed on XX/XX/2016 without appropriate notification. Th representative does not know at nation star mortgage what happens at a foreclosure sale date was not able to provide sufficient answer the only I found out was by a foreclosure preventive attorney who sent me the notice of sale date attached. I have ill mother at home they sent XXXX field office officer who banged at the door so hard my mother was scared did not open the door they left a notice at the door stating mortgage holder will have the property winterized. This is harassment not a process. I declined the modification because the monthly payment was too much. The resolution I require is appropriate notification of sales date, if possible why cant the mortgage company work with current housing market value instead of a loan balance of XXXX the house is only worth XXXX please take this complaint to a escalated level I am harassed by nation star Mortgage
Company Response:
State: VA
Zip: 22079
Submitted Via: Web
Date Sent: 2017-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-13
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Nationstar Mortgage bought my mortgage from XXXX. As part of the mortgage payment, we have an escrow account for the property tax and house insurance. Every XX/XX/XXXX and XXXX, the property taxes are due. Nationstar never paid the property taxes in XX/XX/XXXX. When I called, it took them XXXX minutes to cofirm the contact information for the county treasurer 's office but would n't take the information from me over the phone. They are trying to put me off by " escalating research '' to find out why the taxes were n't paid. ( I do n't care why THEY messed up. Just pay the taxes! ) In looking at this company 's information on the internet, I ca n't understand why you let them continue to operate?!! The complaints about this company are overwhelming. They are clearly incompetent, predatory in the marketing practices ( they annoy me constantly with email and mailings about refinancing our XXXX % mortgage ), and should not be buying mortgages. Please investigate this company.
Company Response:
State: MT
Zip: 59718
Submitted Via: Web
Date Sent: 2017-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No