Date Received: 2022-02-22
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: We received 4 demand letters dated XX/XX/2022 stating we may be at risk of foreclosure because we were 37 days past due. The payment furthest past due was paid on XX/XX/2022. I called the company as I am familiar with mortgage collections and know you can not be at risk of foreclosure until youre 60 days past due. I was told that I should not have received a demand letter and they dont know why it happened and could offer nothing other than an apology and they submitted a complaint that I may or may not hear back on.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 147XX
Submitted Via: Web
Date Sent: 2022-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-20
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: On XX/XX/XXXX M & T bank called me to ask if I had opened an account with them. They noticed multiple accounts were being opened and it looked odd to them. The next day I had received an XXXX card from them because a fraud account was open.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 17036
Submitted Via: Web
Date Sent: 2022-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-18
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I called again today and the phone team still says there is a computer error and they can not provide answers. All i wanted was my account balances. The savings account was allowing me to access it earlier in the app but now will not either. I mustered up enough energy bc of a physical XXXX that you all constantly exploit. I am in physical pain every minute i am on the phone due to a car crash. Your offices routinely place me on extremely long hold times citing computer errors since knowing this and my last complaint. This was after last weeks fiasco on the phone as well. Please respond in writing. Thank you. I called from phone : XXXX XXXX XXXX. I couldnt of been any nicer or more polite to mya. I called your company at phone : XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 217XX
Submitted Via: Web
Date Sent: 2022-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-16
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: M & T bank. Is refusing to fix a problem too which is affecting my credit and my financial situation I had a vehicle loan with this institution to which was paid off as of XX/XX/2022 they owe me overage funds of {$280.00} to which they voided the check that they sent meWhen I went to cash it I have the lien release paperwork and I was told when I went in through a bank by the bank manager that they reopen the account due to a balance too much the balance was {$47000.00} and I pay {$50000.00} I need this matter resolved immediately I will be seeking legal compensation and at this moment and then see is doing fraud and its a big problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21239
Submitted Via: Web
Date Sent: 2022-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-15
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Date of XXXX XX/XX/2019, from bank I have never heard of. The reason for reporting was account abuse the amount of the charge off is {$240.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23238
Submitted Via: Web
Date Sent: 2022-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-07
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: There was a {$25000.00} transfer from my checking account that was not authorized by my wife and I
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 14150
Submitted Via: Web
Date Sent: 2022-02-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: The phone team again messed up my account. I called and tried to open a dispute XX/XX/2022. The representative was rude and opened the dispute for the wrong charge. I had a valid charge from my gym onelife fitness. However they overcharged me. It was supposed to charge {$39.00}. I told the rep this and was expecting a {$20.00} conditional credit, with the dispute paperwork being mailed to me to fill out. However today I see a {$5.00} conditional credit for dispute and the phone team wont speak to me the 2 times I called. The charge I am trying to dispute that the phone team admittedly has no idea how to remedy is below : " XXXX EFT '' on XX/XX/2022 from my checking account in the amount of {$59.00}. Please note it was supposed to be a {$39.00} charge. Please open the dispute and assign a supervisor I can converse with. I can not speak by phone and only in writing given the nature of my XXXX and the inability to find competent reps at your phone numbers provided with using assistance. There is this concern and also I never got the promo monies for opening the account initially I was promised. I saved these screen shots and emails from last year. Can I have the email to discuss this as well with a competent supervisor? Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 217XX
Submitted Via: Web
Date Sent: 2022-02-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX XXXX checks were deposited by mobile deposit on my husband and I joint checking account with M & T bank. The amounts were {$620.00} and {$370.00}. The issue seemed to start there due to the fact that both checks belonged to my daughter and she was not listed as an account member and no one signed under her name on the back of the check. On XX/XX/XXXX Our checking account was frozen. Which it has remind still to right now. We have made numerous trips to the bank, spent endless hours on the phone and countless emails sent and received to M & T all to have exactly the same result that we finally managed to get around XX/XX/XXXX. On XX/XX/XXXX We received a notice in the United States Postal Service regular mail stating that a hold had been placed on our checking account and that it would be in place for 5 business days and then be removed. We waited until XX/XX/XXXX then we started email customer service due to not even being given the reason that the hold was placed on our account at this time! We thought for the entire first 2 weeks it was because our account received 5 refunds from XXXX right before they placed it on hold. I then called the bank on XX/XX/XXXX. Customer service told us that both me and the joint account holder needed to go into a local branch office with ID and sign an affidavit and then the hold would be released. We both went directly to the bank as soon as I hung up the phone. At the bank we were both informed that no it was the main account holder and my daughter whom the checks belonged to needed to come in with ID to sign the affidavit. We made sure while we were there that the bank would be able to accept an expired Kentucky State Drivers license or her birth certificate and social security card. Which is how my daughter needed help to cash a check to start with. She had just relocated to New York and her drivers license had expired while Kentucky had the DMV shut due to COVID restrictions then when they opened back up for in person she was already planning the moved back to New York. The bank said they would accept her ID. The bank responded back to our email on XX/XX/XXXX. Telling us that my daughter was the 2nd party needed to bring ID to the bank and sign. XXXX XXXX My daughter and I go in to the bank sign both affidavit along with paperwork to add my daughter to my other M & T checking account that was just mine not a joint account with my husband. The gentleman that had us sign the papers told us that the hold would be removed within the next 24 hours. From the First week in XXXX it has just been one message after another XX/XX/XXXX, XXXX, XXXX, XXXX, XXXX, XX/XX/XXXX, and XXXX of XXXX and trips to the bank to attempt to get at the very least a date of how long the account is going to be frozen for. The last trip to the bank I was informed that our bank had yet to receive anything back for XXXX XXXX which is why our account was still on hold here. It has been 50 days with our account frozen and we have done every last little thing that the bank has said they needed to release our account but we are still in the same situation that we were XX/XX/XXXX! We have over {$9000.00} sitting in our account we have disconnect notices for all of our utilities, we have an eviction notice for our apartment, we owe both my mother and my husband 's father money from having to borrow it because we cant access our account! I was understanding the first week, even the second week but this is almost 2 months now and still no end in site. If another bank is the issue then by all means I will redo this entire complaint against XXXXXXXX XXXX. Some one just please tell me who to contact to get access to my funds. I have even tried to get the bank to transfer any of the incoming funds to my other account but to no avail. Surely 2 banks can not just freeze you checking account and keep it for however long they see fit!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 145XX
Submitted Via: Web
Date Sent: 2022-02-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-03
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I paid my car loan in full and never received the title.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91601
Submitted Via: Web
Date Sent: 2022-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My original loan amount was {$240000.00}. The following payments were made to XXXX before my loan was transferred to M & T Bank. {$1300.00} on XX/XX/2021 {$1300.00} on XX/XX/2021 for principal only {$1300.00} on XX/XX/2021 for principal only The last balance shown was {$240000.00}. Payments to M & T were as follows... {$500.00} on XX/XX/2021 for principal only ***Bank statement attached*** {$850.00} on XX/XX/2021 for principal only ***Bank statement attached*** {$1300.00} on XX/XX/2021 for principal only ***Bank statement attached*** M & T Bank statement dated XX/XX/2021 should have reflected an Outstanding Principal balance of {$230000.00} instead of {$240000.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34638
Submitted Via: Web
Date Sent: 2022-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A