Date Received: 2022-11-09
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I was in a Covid Mortgage Forbearance Plan during Covid with my Mortgage holder, Loancare. When it appeared that the issues from Covid impacting my financial situation seemed to be possibly becoming solved ( which was not an instantaneous process ), I contacted Loancare and asked them if I could work out a modification on my mortgage with them going forward, as I came out of the Forbearance Plan. They said yes and requested a lot of information, forms filled out, copies of Bank Statements, taxes, etc. I complied with all in a timely manner. They told me that I did not have to make payments while the modification agreement was in process, that it usually didn't take that long, and that it WOULD NOT show up as a " negative '' or " late payment '' on my credit report, as I was trying to exit the Forbearance Plan. I asked them this question about my credit reporting every time I talked to someone, which was at least once a month, or more often, and was told every time that they would not be reporting me as " delinquent '' or " late '' during the modification process and exiting Forbearance. I recently found out that they were reporting my payments as " Late '' when I applied for a new credit card a few weeks ago ( which I very much need ), and was denied. The credit card company ( XXXX ) told me their decision to deny me the card was based solely on " late payments '' on my mortgage reported by Loancare. This was a complete shock to me, since I had been in Forbearance, and was assured by all the customer service people that I talked to that this would not be the case, as I was in process for a modification plan, and trying to exit the Forbearance as the economy slowly improved. My credit is otherwise good, I have been making all my payments, and on time, just like before Covid. I had two other mortgage companies that I was working with at the same time as Loancare to get modifications and exit Forbearance, and both of them were able to get my modifications done in a timely manner, did not report me as " Delinquent '' or " Late '' during the exit of the Forbearance into the new loan modifications, and both have been getting timely payments every month ( XXXX of them for well over a year already ) ever since. One of these other mortgage companies is actually even owned by Loancare, their subsidiary XXXX XXXX, and Loancare " spun my mortgage off '' to them without input from me last summer ; but XXXX XXXX also told me I wouldn't be reported as late while we were working out the modification plan, and they didn't! Loancare took an excessively long time to get me a modification offer, has been getting my payments on the new plan since last XXXX when it was finally sent to me, they have taken well over a year to get me that new plan and payment amount, and the paperwork I notarized and sent back last summer finally came back to me only a few days ago, despite me complying timely with their every request and returning the notarized paperwork Loan Modification Agreement to them last XXXX, AND I'VE BEEN MAKING EVERY PAYMENT since I finally found out what to pay, last XXXX. They are STILL reporting me as " Delinquent '' to the credit bureaus, and apparently have been, going back for over a year, since XXXX of 2021. This has done irreparable damage to my credit, and has likely cost me thousands of dollars, including likely receiving higher interest rates on my other loans, due to their credit reporting that I didn't even know about, since I was told it would not be reported negatively. I have made several phone calls to Loancare since I discovered this mid XXXX, to no avail. They tell me there is nothing they can do. They have told me every time I call, that a Supervisor is not available and they will have one call me, but no one ever does. They have reported me as delinquent going back to XX/XX/2021, when I first contacted them about trying to get out of the Forbearance and onto a loan modification, and despite telling me that they would not be reporting it as late or delinquent. I would like this " bad credit '' reporting corrected by them, and also a letter from them to all the credit bureaus ( copy sent to me ) letting them know that I was in a Forbearance transition and was told I did not need to make payments until we knew the new payment amount, and that it was not supposed to be reported as late to the credit bureaus, and that I have been making all my payments, as per the new agreement, in a timely manner for several months now. The correction on credit reporting needs to go back as far as the time when they started reporting me as late ( XX/XX/2021 ), after telling me that they would not be. The credit card company has given me only 90 days to get this corrected. Please help, as Loancare does not respond to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: HI
Zip: 967XX
Submitted Via: Web
Date Sent: 2022-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have been trying to work with Loan Care for almost a year in order to find a solution. My ex husband and I recently divorced. He refused to sign any loss mitigation documentation. I was told by XXXX different supervisors at Loan Care I could sign and take the responsibility for the forbearance. 3 times I was sent documents requiring my ex 's signature. I was finally told that I was unable to do the loan modification with out my ex signature. 5 months had since past. I went to my last option which was the XXXX fund. I gave the XXXX fund everything they needed, except a letter from my mortgage servicer letting them know we were unable to find loss mitigation options. I have asked for months for something to be sent so that the XXXX fund could distribute funds and we could resolve this mess. Loan care argues with me and tells me they can not send me the letter. I will escalate the issue and speak to supervisors who tell me they will send the letters and get nothing. The XXXX fund has even reached out to try and get the letters and was told the matter would be escalated so we could get them and we are still not receiving them. I just want to resolve this issues so I can move on. I have done everything asked, I have begged and pleaded with Loan care to find a solution. I just need the letter. Thats all! Please help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MT
Zip: 59404
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We are now behind 3 months on our mortgage with loancare XXXX. They refused a partial payment and now ate refusing a one month payment even if certified check. Paying two payments is just a bit too much. I an waiting for extra money from my second job and a curriculum project with my main job. Loancare, by not being flexible, is putting us in Jeopardy of losing our house. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 54703
Submitted Via: Web
Date Sent: 2022-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Back when covid started I lost my job. My mortgage company told me about the " Cares Act. '' They told me I could skip my monthly payments ( for a specified amount of time, 1 year in my case ) and that those payments would be pushed to the end of my loan after the year and I would just resume my normal monthly payments of XXXX per month. When the year was up I sent in my normal monthly payment and they sent it back to me telling me I had to pay all those skipped monthly payments ( XXXX ) in one payment to get the loan current and that they wouldn't accept any payments until that was paid in full. I told them there was absolutely no way that I could ever do that even though I can now afford my monthly payments that were XXXX per month. Now they are saying they can not do a modification in my loan either because I dont make enough money ( XXXX ) per month. I feel like since they lied to me about putting those missed Cares Act payments to the end of my loan they are basically scamming me into a foreclosure or into selling my home. I have been in the home for 16 years and I am under a VA loan as I am a United States XXXX XXXX XXXX who is alone in life. I can not be thrown into the streets without a home. Can you please help me?? Thank you. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 320XX
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-29
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: This has been such a GRUELING PROCESS, WITH XXXX XXXX XXXXXXXX XXXX, dropping the ball, giving me wrong information, mentioning pertinent information NOW, FOUR MONTHS IN, Papers, sent, resent, talking to one person one day, getting infro, calling back, again today, getting completely different information, that after FOUR MONTHS IN, to trying to get a LOAN MODIFICATION, oweing them only {$62000.00}, putting down {$120000.00}, and paying my mortgage ON TIME 16 YEARS, until a hardship, I and my son HAVE SUFFERED SEVERE MENTAL ANGUISH The documents I have sent in TOO NUMBEROUS to Mention here, miscommunication with who ever answers the phone, TODAY INCLUDED getting a separate or different set of answers needs they want, living daily not knowing if we will have a home has been the WORSE EXPERIENCE I have ever encountered. DEPENDING on who you talk to they are CLUELESS, altho every call is supposed to be documented speak different languages to each other I am truly thinking of sueing them, for MENTAL ANGUISH. I literally have nightmares about my situation with this bank, DREAD CALLING THEM and those who have followed me on this Journey? Think it is SURREAL. I will try and just give you a FEW situations, one as late as today. Called XXXX XXXX as, they say they are missing documents? What documents, I have sent and resent SO MANY, THE SAME, again and again. XXXX, I am missing page 4 of my bank statement and need to out a XXXX, if my XXXX XXXX l does not suffice.I asked them to email this, SO I AM SURE. NO EMAIL.THAT was Thursday or Friday. CALL to inform them haven't received, verify what I need that is missing or their not pleased with. XXXX shows you just need to send in your profit and loss, no mention of what I was told Thursday till I mention it. ALSO, no call from their Client Complaint Department, which was supposed to be called back in 3 days. NOW just a FEW, FEW OF THEIR UNDERS.BTW, Closed the case again, due to them DROPPING THE BALL, ALL THE TIME? ALREADY, been reopened once before. APPLYING for Loan modifications, stay, call, sometimes 3 times a day. Discussed I had liens on property to to my r.i.p. x, which is discussed, MANY TIMES. THREE WEEKS AGO, a rude XXXX person, XXXX informs me " they don't do loan modification s with a house that has liens. I am in NOW, FOUR MONTHS, INTO THIS GRUELING PROCESS. I am just told this? Why would I apply? XXXX then tells me, " get ready for a RAINY DAY.OK Would of been extremely important infro to know.Never in the 100 or so forms filled out.Questions, but I bought it up ALOT.Now, told this. Call hours later get a voice I recogize, how sad is that.HE TELLS ME NO, UP TO UNDERWRITER.OK, that is helpful? POINT, Bank statements.I email them, send them digtally, priority, overnight, THEY NEVER GOT THEM. WHAT? Two weeks ago, I find out, the bank statements I have sent ... DON'T MATTER.NOW, my bank, wants to throw rocks at my car, as I have asked for them 10 times! I find out, TWO WEEKS AGO, IN PASSING, no they need the bank statement with the Bank 's Name on IT.EASY ENOUGH. I am told this almost 5 months down the road, in PASSING? When I drive in, ALOT, ask for bank statement, until two weeks ago they give me a transactional detail of what goes in blah blahXXXX just tells me this.Just said not received. WHAT. JUST 1 month ago, they are INCOMPLETE as they need to know if my son XXXX, who lives here contributes. WELL, ON ABOUT 20 FORMS, I ANSWERED THAT.YOU GOT 3 SETS OF 3 MONTHS OF PAYSTUBS MANY TIMES.? MISSING ITEMS, ROUND 12.Hardship letter isn't signed NOWHERE TO SIGN, yet we took it upon ourselves to SIGN AND DATE a space on form, JUST IN CASE. I tell them, ANSWER, OH WRITE A LETTER STATING NO PLACE TO SIGN? IT GOES ON AND ON. I purchased my first home at 19 Many many more.I have 3 numbers in my iq. This IS just examples of what has transpired for almost 5 MONTHS.TODAY, girl just hung up on me as I did ask, if they all speak same language. I am XXXX, with health issuesXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NOT KNOWING IF YOU WILL HAVE A HOME YOU ALMOST OWN, IS STRESSFUL. Calling this bank is stressful. I finally get why people go postal but I am gon na be the one stroking out. I could go on and on but PLEASE HELP ME. This is a portion of what we have gone through to get a XXXX loan. Oh, I consolidated my debt.Did n't want to, S it would ruin my credit. Oh, BTW, doubt it you will get it with bad credit that restructured my money and out almost {$1000.00} more in my pocket. PLEASE HELP ME.THEY NEVER CALLED ME BACK AND it was so painful, about 3 months ago, I get a call, from a number, identied as XXXX XXXXThey told me I got federally approved for a LOAN MODIFICATION, KNEW MY INFRO, and I was so happy as my nightmare was over.I sent my NEW PAYMENT money order, long story guy, doesn't matter. I was so HAPPY THIS NIGHTMARE WAS OVER, Called from XXXX.When I questioned XXXX WHILE I still got late payments, my phone said, talk to XXXX or MERGE with XXXX, the summer. MONEY LOST and reported. It crossed my mind, if someone in loss mitigation got infro on desperate people and scammed them.JUST SAYING. IF you work at XXXX XXXX 's, XXXX, person who takes the order, gives to to the guys who flips burgers, right down to person giving you right order. COMMUNICATION.THIS IS SURREAL.I LITERALLY have lived, breathed, XXXX, documents, following up, as I was so one to owning my home. To live this, EVERY DAY.IS HORRIBLE and someone needs to know this before my XXXX XXXX .PLEASE HELP ME.THEY ARE THE MOST INADEPT GROUP OF PEOPLE I HAVE EVER DEALT WITH.MY SON, now, we are both under tomenderous strain wondering.I have money I could send them but won't now because I may be out on the street .You would have to live this, to believe just the depth of what a nightmare we are living daily, not knowing, no resolution. I ONCE won against a district Judge in Superior Court, Court, to relocation law.SOMETHING IS VERY WRONG HERE.I NEED HELP! XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 476XX
Submitted Via: Web
Date Sent: 2022-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-29
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: LOANCARE : reported late payments. At Covid-19 Pandemic, legally you could go on Forbearance for six ( 6 ) months which should not effect your credit or be considered late. On the credit report it shows XXXX days, XXXX days. Of course, this was agreed upon between Loancare and myself. Although on the XXXX. month XXXX payment was paid. I had called in to see what to do and asked if I wanted to extend the forbearance for another six months which I did not want to. Then, I paid the total of the payments at the end of my term, ( total of {$17000.00} ) so I stay current. Also, somehow XXXX days the payment was sent they had miss placed it in a different department, they found it later were supposed to straighten it but never did. XXXX XXXX XXXX. The lates they show is completely wrong. They were on XXXX pay and tried to make sense with them. This was supposed to be straightened up but never did.
Company Response:
State: CA
Zip: 92234
Submitted Via: Web
Date Sent: 2022-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-29
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: ON XX/XX/XXXX WE CLOSED WITH XXXX XXXX THEN WE REFINANCED IN XX/XX/XXXX WE NEVER RECIEVED OUR TILA DOCUMENTS WE ALSO DIDNT RECIEVE OUR FINAL CLOSING DOCS 3 DAYS IN ADVANCE. A LAWFUL CONTRACT MUST HAVE FOUR PRESENT ITEMS 1 FULL DISCLOSURE 2. EQUAL COONSIDERATION ( THEY BROUGHT NOTHING OF VALUE TO THE TABLE. SO THEY HAD NOTHING TO LOOSE ). 3.LAWFUL TERMS AND CONDITIONS ( THIS WAS BASED ON FRAUD ) 4.THE WET INK SIGNATURES OF BOTH PARTIES. MY NOTE ONLY HAS ONE SIGNATURE
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21045
Submitted Via: Web
Date Sent: 2022-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-28
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I currently have a mortgage w/Loan Care which purchased this mortgage from XXXX XXXX XXXXXXXX XXXX XXXX XXXX. In XXXX I did a loan re-modification on public record there are XXXX liens showing on my home XXXX ) dated XX/XX/XXXX in the amt. of XXXX XXXX ) dated XX/XX/XXXX in the amt. of XXXX XXXX ) dated XX/XX/XXXX in the amt. of XXXX. We have been trying to work w/Loan Care for 8 weeks to clear up the title on my home. I was scheduled to close on my existing property on XX/XX/XXXX and close on my new home on XX/XX/XXXX. XXXX weeks ago when this process started Loan Care directed the XXXX XXXX to reach out to HUD regarding the liens. HUD 's response is a follows : It would appear that you are going to need to work the Mortgage Servicer. In XXXX, the ONLY partial claim that was paid was in the amount of {$26000.00} in XXXX XXXX It sounds like the servicer recorded liens that should not have been recorded. SIP can not assist you with this issue. Please contact the mortgage servicer. They will need to verify that they never received reimbursement for those Partial Claims, that the Partial Claims were never funded and applied to the loan and then they will need to request that those liens be released Every time we have reached out to Loan Care we have to tell the story all over again and are told the issue has been escalated for research w/no time frame for resolution. Not only is this affecting my ability to close on both homes but now I am at risk of losing a locked in Mortgage rate and if lost will affect my ability to afford my new home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48329
Submitted Via: Web
Date Sent: 2022-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-27
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Back to XXXX 2020 my mortgage company send a letter to me with proposition to go to the forbearance plan and I accept it because I have to go for the XXXX I had XXXX XXXX XXXX XXXX XXXX XXXX for last 5 years.They said when that period will end I can go back on the track and still make a same payments and they will put a missing payments on the end of my mortgage, When that plan was ended I call them and I got completely different information they told me that I have to pay them full amount or they will refinance the mortgage and I have to go on the trial plan for 3 month and make them payments for {$800.00} My payments before was XXXX XXXXI agree to that and make those payments for 4 month when I call them to make a next payment they told me they cant accept it because they have to do some title search and I have to sight some form I was patiently waiting for calling them and finally got it 3 month later.I sight that form and returned to them they told me they gon na get back to me but they didnt do it.I have to go to XXXX for 2 month because of my family emergency matter get back and receive XXXX XXXX XXXX.I hade my phone with me all the time they got my email address, no one ever contact me with any instructions.I asking you to step in and help me to resolve that problem .I really have no any problem to make my monthly payments.Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 189XX
Submitted Via: Web
Date Sent: 2022-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-27
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XX/XX/XXXX To Whom It May Concern, I wish to retain possession of the property in question. I am filing a hardship due to the following reasons : 1. I closed on the property on XX/XX/XXXX. At that time, it was discussed that I need to file a Primary Residence Exemption with the City of XXXX XXXX because the property was homestead exempt. I dont remember if the title company stated they would handle paperwork. If not, this was my error in not fling promptly, however : 2. Two weeks after I moved into the property, my life partner of XXXX years died suddenly five ( 5 ) days before XXXX on XX/XX/XXXX. I am still struggling with this reality today, almost two years later. 3. I made all payments required for the first fourteen months of the loan term believing that I was paying the correct and adequate amount. That was until XXXX of XXXX when I received a notice from Loan Care that my payments were going up from {$750.00} to {$1000.00} a month starting in XXXX of XXXX. I was floored by this news, so I immediately reached out to Loan Care and was informed my Escrow Account was underfunded. Because Loan Care was not able to explain what caused the shortage, I reached out to my original lender. 4. Upon review, it was discovered that the P.R.E. paperwork had not been filed with the City. I immediately filed the appropriate paperwork with the City of XXXX XXXX and was told that when the next tax bill came out ( XXXX ) they would send it to Loan Care and the situation should be remedied from there. Because I could not afford the increased payments, Loan Care told me to request a forbearance, which I did promptly in XXXX of XXXX. The ( XXXX XXXX ) 150-day forbearance was approved on XX/XX/XXXX. 5. During this period, I was informed by Loan Care to make no payments until the issue was resolved ; I did just that. This was because the true amount owed was unknown. However, I did ( and still am ) escrowing the monies to be paid once the issue is resolved. I am escrowing the payments at the amount of {$750.00} per month. ( This is the original monthly payment amount. ) 6. Throughout this long, arduous process, I have cooperated fully with Loan Care, supplying all of the documentation required. I have spent many hours on the phone with various parties trying to ensure the process has been smooth. Unfortunately, in some cases, it has been anything but smooth. You can easily look through the file notes and see how many times I have called, who I have spoken with and what I was told to do ( not do ). 7. In XXXX of XXXX, I was informed by the City they had sent Loan Care the current property tax statement and then by Loan Care the bill had been paid, but no final resolution to the dispute had been found regarding this matter ; I continued to wait as I had been instructed. I was also advised to continue weekly check-ins with Loan Care ; for the most part, I have followed these requirements as time and hours permit. 8. As of XX/XX/XXXX, Loan XXXX informed me that a resolution had been reached. Because of the situation, the escrow was being adjusted to finally reflect the correct amounts! ( This after almost 8 ( eight ) months of back and forth with all parties. ) I am exhausted from this process and ask you to consider the following as a settlement to this matter :
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48823
Submitted Via: Web
Date Sent: 2022-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A