Date Received: 2022-11-30
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Called at XXXXXXXX XXXX on Wednesday XX/XX/22 to make payment. Spoke to XXXX with ID number XXXX who put me on hold for three separate instances before telling me a half hour later that she can not process my payment. This is my 8th filed complaint within past 4 years. Everytime I call and your company refuses to process my payment I will continue to file these complaints as it is my only option. I have never experienced worse customer service anywhere in my entire life bar none than when I call your company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I sent a Notice of Error to Loancare XXXX On XXXX XXXX regarding their error of paying a new home insurance company {$1200.00} out of my escrow that was not due to them. The insurance company notified me that they returned {$1200.00} to Loancare on XXXX XXXX. Despite several phone calls and sending a Notice Of Error with documentation to them Ive received no response. Their gross incompetence has caused my mortgage payment to be over {$100.00} per month higher than it should if my escrow was properly credited and analyzed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06512
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: myloancare.com website didn't have any information on requesting or how to do a loan payoff. I was out of the country and couldn't call them. Therefore I made extra principle payments due out the time with a final {$1.00} payment made to them on XX/XX/2022. However, they just hold up my {$1.00} payment and didn't apply it to my loan. So I made another {$1.00} payment on XX/XX/2022 and they still wouldn't apply it to my loan. On XX/XX/XXXX, XXXX they started to call my load delinquent and charged me late fees and interest. Then sent me several foreclosure notices. After I came back to the XXXX and called them on XX/XX/2022 about my account status. They not only didn't remedy the problem, they sent me another foreclosure notice and charged two more late fees with interest on XX/XX/2022 and XX/XX/2022. I called again on XX/XX/2022 and spoke to another account specialist and gotten a payoff statement with no payoff instruction at all and with all late fees added to it. I called again today still couldn't get the problem resolved. My bank had cancelled my credit card because they have report bad credit to the agencies when my account should have a negative balance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98012
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Let this complaint be the proof that I need the CFPB to investigate XXXX and how they are not honoring their legal settlements between them and their clients. XXXX and I signed a legal settlement on XX/XX/XXXX. XXXX was to send a deletion notice for the months of XX/XX/XXXX and XX/XX/XXXX to all 3 credit bureaus within 10 days of full execution of the agreement ( once both parties sign ). Per the legal agreement, XXXX was to send an update no later than XXXX. Its been almost three months and they havent sent the update to the credit reporting agencies. The credit bureaus are saying no update was sent to them for the late removal. We just got turned down for a mortgage, since this late is still on there, and will hold XXXX responsible for damages. I lost the opportunity for a loan due to XXXX ' breach of contract. I am afraid that XXXX is committing breach of contract not only in my case but also with other customers. See attached proof of agreement and credit report that shows the late payments are still being reported.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94550
Submitted Via: Web
Date Sent: 2022-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I'm filing this complaint against XXXX for improper use of my credit. This cra is reporting a consumer transaction account violation of 15 U.S. Code 1666d which states that a creditor may NOT treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30045
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-26
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: On XX/XX/XXXX, I went to settlement to sell my house at XXXX XXXX XXXX XXXX, XXXX XXXX XXXX. I found out at settlement that there was an unmarketable title or cloud on the property. I could not sell my home until the title issue was resolved. XXXX XXXX, Real Estate Attorney, initiated a Quiet Title Action on my behalf to resolve the title issue. On XX/XX/XXXX, XXXX XXXX XXXX, DC XXXX XXXX, Civil Division issued a court order confirming that I am the sole owner of the property and confirming that the Transfer on Death Deed is valid. The case number is XXXX XXXX XXXX XXXX XXXX XXXX ). The prospective buyer has been living in my house since XX/XX/XXXX because she had already given notice to her landlord about her vacating her apartment. I moved from the house to an apartment in XXXX XXXX for medical reasons. The buyer, XXXX XXXX, and her agent, XXXX XXXX experienced continuous delays in the loan approval process for several months. The buyer 's loan involved a home inspection and submission of paperwork to a state organization in XXXX XXXX XXXXor a Home Purchase Assistance Program ( HPAP ) related loan. As of XX/XX/XXXX, her loan is still pending approval by the bank. I could not afford to pay a {$2300.00} rent and the mortgage at the same time. On XX/XX/XXXX, I was informed by my lender, LoanCare, that my home went into foreclosure on XX/XX/XXXX. I want to do whatever is possible to prevent foreclosure of my home. I plan to submit a Mortgage Assistance Application to LoanCare to delay foreclosure until the home can be sold to a qualified buyer. I want LoanCare to inform me of all options to prevent foreclosure of my home. I did not receive any written correspondence from LoanCare in reference to the pending foreclosure.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2022-11-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Loancare of XXXX XXXX VA reported I had a 3 month long mortgage with them. I asked for documents proving this, as I had never had one with them. They did not respond and instead left 2 " dings : on my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 077XX
Submitted Via: Web
Date Sent: 2022-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I took a home loan from XXXX XXXX in XXXX of this year. On XX/XX/XXXX, XXXXXXXX XXXX sold the loan to LoanCare , LLC ( hereinafter " LoanCare '' ). XXXX XXXX informed us that no further payments would be taken on the loan, but that any previous or future payments would be forwarded to LoanCare to be applied to the Loan. On XX/XX/XXXX, XXXXXXXX XXXXXXXX took my {$4600.00} mortgage payment from my account any via autopay. On XX/XX/XXXX, XXXXXXXX XXXX wired the funds to LoanCare via interbank transfer. XXXX provided us ( the borrowers ) with the wire number, date, and amount, which we have provided to LoanCare. It is XX/XX/XXXX, and LoanCare has refused to apply this payment to our loan. We have otherwise kept up with our monthly payments. I have attempted to resolve the issue and provide the wire information via six letters, eighteen emails, and nine phone calls. LoanCare representatives still claim that they can not find the funds or the wire. My first concern is that this {$4600.00} payment needs to be applied to our loan. My second concern is that, had I not pursued this issue, LoanCare would have just pocketed the {$4600.00} and not credited a loan for it. Under basic accounting principles, every debit from one account should correspond to a credit to another account. I'm curious as to what a forensic accountant would uncover by looking closer at LoanCare 's records, or if I'm the only person whose mortgage payment LoanCare just kept but didn't credit a loan with.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98125
Submitted Via: Web
Date Sent: 2022-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-22
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I currently have no income, and I am having to borrow money from family members to pay my mortgage. I informed Loancare and applied for a loan modification but was denied. This company continues to call my phone with an automated voice recording to tell me to call them back on the very same number ( which makes no sense ). Why would you call me just to have a robot tell me to call back? Why even call in the first place if you don't have time to talk? I believe they are only doing this to make it seem as if they have attempted the reach the homeowner, but THEY ARE NOT. They are only having robots to call us. And when I call back, I'm put on hold ( by the robot ) forver until I finally decide to hang up. This is my THIRD complaint about them!! Just go back and review my previous compliants and also read Loancare 's reviews. They changed their name to XXXX to try and escape their horribile reviews but didn't bother trying to change their reupation and how they treat homeowners!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 386XX
Submitted Via: Web
Date Sent: 2022-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I was approved for the XXXX XXXX XXXX XXXX XXXX, with 6 months of payments starting XXXX XXXX has confirmed that they sent out the payments on XXXX and confirmed the address to which the payments were sent. They have also been paying my utility bills- which were already received this month. When I call Loan Care, they state that they havent received my payment, nor any notice of my involvement in the programXXXX XXXX says the opposite and that Loan Care just hasnt applied my payment yet. Every time I call, I receive a different answer from customer service. As the end of the month is approaching, Im afraid that the payment wont be applied to my mortgage and penalize my credit score.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33415
Submitted Via: Web
Date Sent: 2022-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A