Date Received: 2024-02-26
Issue: Struggling to pay mortgage
Subissue: Foreclosure
Consumer Complaint: XXXX of XXXX Loancare send me a letter saying I no longer owed any money on my mortgage and to stop all auto payments. I tried to send the money anyway and they sent it back. I even called to verify the letter. Almost a year later I received a letter saying i was XXXX behind in payments. They then offered a refi and I said send me the paperwork. Loancare failed to do so. I send a message to the CEO in linked in about it and an exec contacted me. He said they would fix my credit report and send me another package to refinance. They then send a loan modification letter saying I had 3 months to make payments then they would modify my loan. Just found our in XXXX of XXXX that they took me to court to get my house in XXXX of XXXX and that it was in foreclosure. In XXXX of XXXX they sold my loan to XXXX which I just found out is owned by Loancare. XXXX again tried to force me into a loan modification in XXXX on XXXX. They told me that I had to make 3 payments again. Then they started reporting on my credit that I was not making payments. In XXXX they told me that they would fix my credit report to show correct data if I sent them my XXXX XXXX. They have not fixed my credit report even though I have been making the payments. I told them that I have a XXXX XXXX and will lose my job if they dont fix. They still keep falsly reporting no payment on my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 207XX
Submitted Via: Web
Date Sent: 2024-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-26
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My mortgage company loan care is reporting on my credit report that I was late on my mortgage XXXX through XXXX of XXXX which is incorrect because I was in a loan modification.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 087XX
Submitted Via: Web
Date Sent: 2024-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-19
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: I was on Forbearance plan during covid 19, after the covid, Loancare Mortgage Company sent me modificationon docs and my payment was {$1600.00}, I signed and notarized it, I have not heard for about 1 month, when I called them they said that there was a problem on the modification and sent me a new one, but my payment was increased to {$1700.00}, I signed and again notarized it, I again called 1 month later to find out when I was going to start paying, was informed that they again have to send me another modification because my deceased wife 's name was on it. They ups me a new modification but this time my payment increased to {$1700.00}, I demanded an explanation for increase and their answer was interest the rate was increased, however, I have had fixed interest rate, I kept it quite and managed to make 2 payments on {$1700.00}, when I called 3rd month to make a payment, they claimed that there was an error on the modification, when I asked what the error was, they failed to address the issue. When I received 4th modification I was shocked with my rate increased to {$2200.00}, of course I denied to sign that modification and asked them to put me on my regular payment, they refused, and finally they filed a forecloser on my on XX/XX/XXXX, I hired a attorney to stop the foreclosure. He managed to stop it, but during the time I wanted to pay Loancare would not take any payments from me. They finally agreed to accept {$1700.00} payment but than they wanted me to pay them {$69000.00} for no idea,. Finally my attorney get me an agreement that I had to pay {$41000.00} and {$1700.00} per month, my attorney did not know why I had to pay {$41000.00}. I wanted to refinance my mortgage but found out that although Loancare would not take payments from me as yet they reported to my 3 credit bureaus for 120 days or more late payment, I now can not even refinance my mortgage. My attorney is not a real estate attorney and helped me to certain degree. I, now need help removing derogatory from my credit report. I have a court date coming up on XX/XX/XXXXXXXX XXXX XXXX my attorney said they will foreclose my property, I do not want to loose my house, m XXXX XXXX XXXX retired and working part time, no problem paying my mortgage at all. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30046
Submitted Via: Web
Date Sent: 2024-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: My Loan Care for XXXX XXXX. Loancare.com Keeping a check of mine for XXXX and some dollars, an escrow refund. Was deposited and then returned by my bank. Tried to re-desposit at my bank. A few times, multiple people there said its " on their end. Couldnt really get any good answer. Went to XXXX XXXX who is XXXX 's issuer but " not really their bank '' per XXXX XXXX, to try and cash it. That didnt work either. XXXX said we are a larger bank and they use us instead of their own bank or something. Spent about XXXX minutes at XXXX XXXX XXXX XXXX branch for them to say " try it again ''. I explained all this to the lady on the phone at the mortgage servicing company about XXXX weeks ago. She said they would issue me a new check. Of course, they didn't and today when I called them is when they said that I endorse the check and it's showing that I cashed it. Nor did they call me, email or anything. They did nothing except keep my XXXX and some dollars with no more communication. This company really needs to be penalized for this kind of thing. Ive spent so much time on this. On hold, in calling trees, in my bank, in XXXX XXXX, their bank.. On XX/XX/2024, at XXXX, XXXX XXXX XXXX XXXX : The yellow copy my banker mentions below can not be deposited, I've tried a few times. And today again, they've said " it was deposited and you endorsed the back ''. It was definitely not deposited. _____ XXXX, Email from banker at XXXX XXXX Bank today : I reached out to our deposit operations team, and they advised refer to maker could be for a number of reasons. They did mention if an account is negative at the time a check is deposited, that check could be returned refer to maker for having insufficient funds. I know that does not help much, but unfortunately, they do not give much detail. This check was deposited into your account XX/XX/2024 and retuned XX/XX/2024. The yellow copy you received is a legal copy of the check and you can deposit it back into your account. Please let me know if you have any questions or anything else I can help with. XXXX XXXX XXXX XXXX XXXX REPRESENTATIVE XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX SD XXXX XXXX firstinterstate.com
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SD
Zip: 57702
Submitted Via: Web
Date Sent: 2024-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-15
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: In XXXX XXXX XXXX I called my new mortgage company LoanCare LLC asking to adjust my auto payments and they said they would help me do so once the account was created. I took this as they turned off the auto draft so I made a payment. To my surprise I was double causing financial hardship for my family. Then LoanCare told me they couldn't transfer the money back to me until they assigned an investigator in 10 days, then the investigation could be done then maybe a check could be sent out. I have asked over and over that they investigate the issue and tell me what happened and they company is refusing to provide me any insight into the findings.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NH
Zip: 030XX
Submitted Via: Web
Date Sent: 2024-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-14
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: In XX/XX/XXXX we closed on a new home loan ( new construction ) and this loan was transferred to XXXX LoanCare for servicing. Property taxes were estimated for XXXX escrow at {$9300.00}. The actual property tax bill received in XX/XX/XXXX paid in XX/XX/XXXX was {$6500.00}. I requested a new escrow analysis in XX/XX/XXXX after receiving the actual county tax bill ( and uploaded that bill to their website prior to the XXXX tax payment ) and again in XX/XX/XXXX requesting they update the escrow to equal the actual property tax bill. Both times they used the old estimate of {$9300.00} for taxes in the escrow analysis resulting in the same monthly payment amount. The company refunded the excess escrow for XXXX in the amount of {$2600.00} yet they still refuse to adjust the monthly mortgage payment amount by reducing the escrow to reflect the actual property tax bill. I've called their customer service again last week and was again assured they would correct the information within one week. They refuse to correct the escrow resulting in a monthly overpayment of over {$230.00} not including the excess reserve being held by them by using the inflated property tax amount.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28120
Submitted Via: Web
Date Sent: 2024-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-11
Issue: Trouble during payment process
Subissue: Private mortgage insurance (PMI)
Consumer Complaint: My insurance Company stated that the XXXX XXXX XXXX is being Charged to me, The Condo is responsible for the Hazard insurance I have separate insurance, The Floods in my Multi Family Condo ALL have been caused by XXXX XXXX and the Sump pump in their unit. and a leaking toilet in XXXX XXXX, not my unit which is XXXX The XXXX XXXX XXXX XXXX has intervened in all of the occupants of the Condo are being charged to pay the Penalty charged by the Building Inspector Which is {$450000.00} to my knowledge NO one else is being charged as a hazard. My insurance already paid for all of my flooding, not the XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48322
Submitted Via: Web
Date Sent: 2024-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-11
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: Had my financial advisor mail a check for over {$35000.00} to my servicer on XX/XX/XXXX. They stamped the back of the check on XX/XX/XXXX. I called twice and spoke to a supervisor once, who told me they needed all my evidence, despite three check having already cleared with XXXX XXXX ( LoanCare , LLC ). At this time, the principal-only payment has not been applied to my loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SD
Zip: 570XX
Submitted Via: Web
Date Sent: 2024-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-09
Issue: Trouble during payment process
Subissue: Private mortgage insurance (PMI)
Consumer Complaint: In XX/XX/2023, I have paid off enough principal to reach LTV below 80 %. As per my mortgage contract, I have requested Loancare , LLC via phone call to remove my PMI. They rejected my request after 2 weeks via formal notice. I called them and asked them why it was rejected and they said that it is at 79.96 % and the system can only take it when it goes below 79.9 %. So, Ive paid little more to go below that requested again. They rejected it again after two weeks. This has been repeating from last 3-4 months. I am currently at 78.3 % LTV and they are still rejecting my request.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 993XX
Submitted Via: Web
Date Sent: 2024-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-06
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: Greetings, My name is XXXX XXXX and my Loan # is XXXX. Back in XXXX I purchased a home and set up auto pay. After one month I found out my loan would be serviced by LoanCare LLC. I waited for some contact, but apparently the contact information regarding how my loan would be handled and the loan number were mailed to a house I was not living at yet and did not have a mailbox. When I received the initial loan, my current address, email and phone number were given to the originator of the loan.. I called in at the start of XXXX, when no one had reached out to me from LoanCare, and I was told everything was good, just make your payments going forward and everything would be fine. Later I found out that I was in a 60 day grace period when I started receiving letters to my address that showed I had late fees. I called in and it was explained to me about the grace period and we worked out a repayment plan. On the same call they let me know that since the account was past due, my auto pay would not work. In XXXX I went to manually make the XXXX payment and from my bank account I could see the auto pay tried to come out at the same time. There was not enough money to handle the mortgage payment twice. This was attempted again before I could get things cleared up and get the payment in. By the time I could get the payment in, the report to my credit was already going to be made. I have since made up the payment, that should have never been behind, and LoanCare customer service removed all the late fees except one. They recommended I write a letter detailing what happened in hopes this situation could be cleared up and my credit be changed to reflect good standing and no late payments. Instead they denied any error in reporting and I assume they feel the situation did not warrant any further steps by them. Thank you in advance for your time and consideration. I hope this letter finds you well. Very respectfully, XXXX XXXX XXXX XXXX ~ XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95765
Submitted Via: Web
Date Sent: 2024-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A