Date Received: 2022-11-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I sold the property on XXXX. The title company sent excess funds to LoanCare. I called Loancare on XXXX to request a refund of the overage. Loancare informed me that it would be at least 20 days until they could refund the overage because they had processes to complete. I asked the representative to explain what processes they needed to complete, she said, I don't know if they do anything, they just tell us to say at least 20 days. I'd like a refund of the excess charge of {$110.00} Property Address : XXXX XXXX XXXX XXXX XXXX MT XXXX Loan Number : XXXX 2.750 % Interest Rate {$0.00} Current Balance {$260000.00} Original Loan Amount XXXX/XXXXXXXX Maturity Date
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MT
Zip: 591XX
Submitted Via: Web
Date Sent: 2022-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-17
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I purchased my home in XXXX of XXXX. My original mortgage payment was {$1000.00} on a 30 year conventional mortgage at 3.875 %. I received a break on my mortgage payments on the XXXX XXXX Assistance. I was originally told by my mortgage company that they were working out a Loan Modification for me that would put my missed payments to the end of my mortgage. They were only contacting me to request more documentation from me. I provided everything they had asked for on a timely basis. They told me that while this was being done that I could not make any mortgage payments during this process. They informed me that they would not accept any payments from me and if I were to provide them with any payments it would stop the modification and I would then be responsible for all of the arrearages. They were not in contact with me to let me know what was going on, they actually treated me like it was none of my business what they were doing. I kept contacting them to find out when I could make a payment, as I was well aware that it was getting further and further behind. I contacted them in XXXX and verified that they had all necessary documentation from me, which they agreed. I again questioned when I would be able to resume my payments and they told me that it should be by XX/XX/XXXX. Well, here it is XX/XX/XXXX and I again called them. I was informed that I did not qualify to have my missed payments put to the end of my mortgage, with a credit score of well over 700. My new payment would be over {$1500.00} per month at over 7 % interest. Supposedly, all conversations were recorded. I need to rectify this A.S.A.P.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48089
Submitted Via: Web
Date Sent: 2022-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Loan Number XXXX Reference : Mortgage XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. My loan was sold from XXXX due a bankrupt ; when the transfer the loan they missed transfer two months payments. Ive contact new bank LOAN CARE since they claiming 3 months pay they advise me not to worry theres 3 months period and will start an investigation not pay the months in dispute until they finish all investigations. In the meantime I've sent several documents even the bank manager called directly from the bank confirming every month an automatic payment was sending to XXXX After almost a year LOAN care respond to me saying they can't collect the two payments and I have to contact directly to XXXX and they report me late all the time the investigation last. I've contact XXXX and finally send me a check with the two months they missed sending to loan care bank Ive trying to explain LOAN CARE this mistake and im not responsible each time I claim they adding an extra month even though the mortgage is been transfer to another bank two years ago. Im XXXX citizen Im sure this discrimination to me since this happening Im contact the XXXX citizens lawyer in my district to help me to get justice Im attaching plenty of evidence of what im saying PLEASE HELP ME
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2022-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I would like to file a complaint about Loan Care mortgage company. I have previously filed a complaint about this very same issue ( XXXX ) but I don't believe it was properly investigated. I believe because of my original complaint with the CFPB that it was rushed and not thoroughly looked into. My original complaint is about a payment I made on XX/XX/XXXX that came out of my bank account on XX/XX/XXXX. I have attached a letter from my bank confirming that. From loan care 's end they reversed the transaction but I never received a refund. That payment was to be applied to XX/XX/XXXX. In their response to my first complaint they said that it was applied, but the payment history ( attached ) they sent me shows that my next payment made on XX/XX/XXXX which was a double payment was applied to XX/XX/XXXX and XX/XX/XXXX. I tried to reach the case worker multiple times to try to resolve this issue but have never been able to make contact with her. I have since opened a new ticket with loancare on XX/XX/XXXX but have not been able to talk to anyone who knows what is going on with this issue. It has been over 2 months and I have not had any resolution to this matter. It feels like they have stolen XXXX dollars from me and left me in a bind and that they want to take my house. I would just like this matter resolved and my mortgage statement brought up to date.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 480XX
Submitted Via: Web
Date Sent: 2022-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I was recently transferred to LoanCare LLC for my mortgage Servicing. After setting up my account Online I submitted 1 singular payment to pay my XXXX mortgage. LoanCare decided to take an additional payment without my Authorization. This is now causing my financial issues with my other bills scheduled for the month
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33596
Submitted Via: Web
Date Sent: 2022-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-10
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I filed a complaint with XXXX in XX/XX/XXXX. LOANCARE mortgage service was asked, written to, I emailed per their email address given, called numerous times, to get my partial claim amount correct and XXXX released. They said it was done and even told XXXX they were resolving it in XXXX. AN ATTORNEY STATES THEY WOULD START FROM FIRST DATE OF COMPLAINT WHICH IS ACTUALLY XX/XX/XXXX. WE ARE WAY PASSED A DELAY OR EXCUSES THIS TIME PER LAW. Now trying to get XXXX XXXX loan and new mortgager says my XXXX is not released. HUD COMPLAINT REP STATED ON XX/XX/XXXX said they want to know why claims weren't filed while under forbearance,. LOANCARE SENT HUD A XXXX release for {$7500.00}, NOT RETURNED. PER MY COUNTY CLERK -2 RELEASES FOR {$10000.00}. AND MY NEW MORTGAGER SAID NOTHING BALANCES AND XXXX IS NOT RELEASED. It took 4 months to get Loancare to fix their records only to find out OVER 6 MONTHS LATER ITS NOT CORRECT NOR COMPLETELY RELEASED. Recorded calls, PER THEIR COMPANY, no one will tell me why or even look it up while on the phone to find the problem to fix it. Don't lie Loancare, that call is recorded. XXXX Loancare! This illegal undue stress, along with damages related to them not getting their job done in the time frame allowed, and me not able to get what I am approved for BECAUSE OF FALSE REPORTING and should be held accountable AS A CUSTOMER WOULD BE. THEY ALSO STATE IT WILL TAKE MONTHS TO GET IT CORRECT. ARE ARE THEY ALLOWED MORE THAN THE 6 MONTHS ALREADY GIVEN, AND THEN TELL ME IT WILL TAKE ANOTHER MONTH OR TWO, TO FIX THEIR ERRONEOUS ERRORS? AS I SAID, AN ATTORNEY, NAME CAN BE PROVIDED, SAID THEY WILL GO BACK TO THE FIRST COMPLAINT FILED IF I SUE THEM, IF NOT FIXED IN A TIMELY MANNER. HOW IS THIS ALLOWED? I WANT MY XXXX RRLEASE CORRECTED AND RELEASED SO I CAN GET MY HOME EQUITY LOAN! **** LOANCARE HAS BEEN SUED PREVIOUSLY, AND LOST, BECAUSE OF ISSUES JUST LIKE THIS.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UNITED STATES MINOR OUTLYING ISLANDS
Zip: 38401
Submitted Via: Web
Date Sent: 2022-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-09
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Response letter to Loancare from XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX, Va XXXXXXXX LoanCare From : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Ca XXXX Re : XXXX XXXXXXXX : XXXXXXXX XXXX XXXXXXXX Property address : XXXX XXXX XXXX XXXX XXXX, CA XXXX CFPB case XXXX Dear XXXX XXXX This letter is in response to your letter from XX/XX/XXXX, which was the response to my inquiry filed with the consumer financial protection Bureau ( CFPB ) which was received from the CFPB XX/XX/XXXX. Summary of the Facts : XXXX XXXX XXXX XXXX XXXX XXXXXXXX Purchase price : {$520000.00} Signed on XX/XX/XXXX Recorded on XX/XX/XXXX Doc # XXXX XX/XX/XXXX XXXX loan terms Lender did not secure this instrument and the promissory Note because note was not executed. I never signed the promissory Note that serves as a formal lien on the property. The security agreement does not create the obligation to pay ; this is usually evidenced by a separate promissory note see XXXX California Mortgages Deeds of trust and Foreclosure litigation XXXX XXXX XXXX XXXX XXXX Real Property secured transactions series ) I was not given the copy of the note on XXXX XXXX I only signed the XXXX XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX Terms of this instrument are vague How much do I owe in 30 years under this document? What is the interest due under the note? What is the principal due under the note? What is the total amount to be paid in 30 years? What is the total amount of the outstanding balance in periodic payments? I was not informed of the amounts due under the Note and deed of trust. Additionally, there were no disclosures and notary were not present. There were no witness signatures or any other signatures besides the borrower 's signature. The loan does not comply with the proper formalities for a valid loan agreement HUD-1 statement was never given to me. Thank you for including the HUD-1 Statement with your response letter but you only send the first page which only goes to line XXXX, however you did not include the second page of the HUD-1 statement . I read the XXXX XXXX page line XXXX sett.charges to borrow mentions line XXXX ( this is how I know there are XXXX pages at least ) for the amount {$14000.00}? I did not receive it. What is this settl.charges? Please send me the second page or any other pages of the HUD-1 statement because all the amounts due and asked to be paid must be disclosed prior to sale of the property and agreement to your terms. The Lender tricked me and used my inexperience and being a XXXX XXXX to benefit in an unlawful manner. HUD-1 , line XXXX. Deposits or XXXX XXXX {$7000.00} Why and who did I pay XXXX money-good faith commitment? HUD-1 line XXXX XXXX XXXX XXXX {$36000.00}. That was supposed to be a house down payment deposit. Where did the money go? If the amount of the total purchase price you mentioned in the response letter from XX/XX/XXXX, was {$690.00} ( k ) why was the amount not reduced by the down payment? This question was asked 6 months ago and never answered, the lender servicers are vague just like the terms of my XXXX loans. HUD-1 line XXXX settl.charges to seller ( line XXXX ) {$38000.00} Was my down payment given to the seller and what or who is the seller and why??? HUD-1 line XXXX. Taxes at {$5400.00} semiannually from XX/XX/XXXX to XX/XX/XXXX {$1.00} why did I pay taxes on the property that I did purchase yet? HUD-1 line XXXX cash to borrow {$510.00} I never got the cash. Who did? Fraud by Settlement agent XXXX XXXX XXXX XXXX I never met and was charged all that fees : according to HUD-1 statement I have paid to seller Line XXXX sett.charges ( line XXXX ) {$38000.00}, line XXXX Gross amount due to seller ( line XXXX ) {$690000.00}, line XXXX reductions in amount due seller ( line XXXX ) {$630000.00}, line XXXX cash to seller {$61000.00}. When I added the amounts, I have paid or promised to pay to the seller it is XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX plus unspecified interest and others hidden fees for 30 years on the XXXX XXXX loan and unspecified interest and other hidden amounts for XXXX loan for the term of 20 years. Basically, the finance amounts the minimum I got ta pay according to HUD-1 statement is {$730000.00}, but it is more because it's variable mortgage rates, unspecified interest and no periodic payments to show how much I would pay at the end of both loan terms. according to HUD-1 statement just in cash I paid almost XXXX XXXX XXXX dollars : $ XXXX $ XXXX {$99000.00} THIS AMOUNT IS NOT REFLECTED IN THE TOTAL PRICE. Where did the money go? Please send me the documents showing who received it and why it was not reflected in the final purchase price. XXXX Loan Heloc XXXX {$130000.00} Doc # XXXX recorded on XXXX due date XX/XX/XXXX 20 years term In the letter from XX/XX/XXXX, you are casually mentioning that XXXX XXXXXXXX XXXX XXXX XXXX is second Trust Deed and was used to cover the contracted price of the property. The fraud happened when XXXX was disguised, not explained as shared equity loan I was not given FULL Disclosure 's XXXX ) at least 30 days in advance of executing the loan documentation, the borrower receives full disclosure of the terms and conditions of the loan including the economic consequences to the borrower of the obligation to pay contingent difference interest ( Chapter XXXX Cal.Civ.Core {$1900.00} Shared Appreciation Loan ). Home equity line of credit Deed of trust future advances XXXX is a shared appreciation mortgage loan giving the lender the right to receive a portion of the income from the property or its sale as " additional interest '. I was not explained about the arrangement to share ownership of the property. The borrower must occupy the property. Every time I called Loan Care or XXXX XXXX XXXX and XXXX XXXX every single representative was asking me if the property was owner occupied, now I know why. Also shared equity lets you borrow additional money to count towards your deposit. When the property sells, the allocation of equity goes to each part, according to their equity contribution. I did not agree to the shared equity. I did not sign the XXXX, the signature was copied from the XXXX XXXX deed of trust by the lender to gain more profit and take advantage of XXXX XXXX person. A Heloc is a line of credit borrowed against the available equity of your home. Your home equity is the difference between the appraised value of your home and your current mortgage balance. That is why the foreclosure sale was postponed 3 times already, currently the property has lots of equity about {$400000.00} ( XXXX XXXX XXXX XXXX ), when the property is sold the equity left from the proceeds goes to the borrower after all the repayment to the lender and trustee. Plus, the predatory lender practice predatory practices by collecting more late fees and charged. The bottom line is that both loans were not secured and are more likely to be treated as equity not a debt. since all loans were paid upfront the lender pocketed the insurance, because if a borrow does not put XXXX XXXX XXXX XXXX and I PUT OUT ONLY XXXX XXXX XXXX XXXX you have to pay insurance. The Lender sold me the property that was not available for sale, the property was in trust and had an existing mortgage. See doc XXXX deed XXXX pages XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX and Ohio XXXX XXXX HUD-1 mentions XXXX XXXX XXXXXXXX XXXX {$590000.00} XXXX On XX/XX/XXXX was XXXX of the property doc # XXXX one-page grantors XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX and XXXX XXXX XXXX XXXX All the information you asked me was send 6 months ago more than once to lender servicers, XXXXXXXX XXXX XXXX XXXX # XXXX grand deed on XX/XX/XXXX grantors are XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX pages she changed her into XXXX XXXX XXXX that holds tittle, when she transferred the title in the XXXX you mentioned XXXX XXXX deed XX/XX/XXXX she used her old name XXXX XXXX XXXX XXXX that had no tittle. The fraud lies in the splitting property with one lot into 2 parcels where the second parcel is just an expired easement. I will go into details about the fraud of the description of the property and tittle insurance fraud in my next complaint. Please answer to all my raised issues on this e mail. I also was notified that my credit is getting worse due to reporting me on late payments. Considering the fraud, you created 15 years ago by predatory lending and not helping to resolve the issues creating more waste and expenses added on my behalf I will get all my credit cleared and justice will be served. Thank you. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is a new complaint but is related to a prior complaint filed with the Consumer Financial Protection Bureau ( Case number XXXX ). Based on that complaint, I received a letter dated XX/XX/XXXX from XXXX XXXX at XXXX Customer Care. When I called XXXX XXXX, she said that XXXXXXXX XXXX is not responsible for the actions of their agent LoanCare, and that I should file a complaint with them. Unfortunately, LoanCare was hired by XXXX Bank to service the insurance portion of XXXX mortgage business, and my contractual relationship is with XXXX Bank, not with LoanCare, so I am again filing a complaint with XXXX Bank. In summary, back in XX/XX/XXXX my home was without flood insurance coverage for 21 days because LoanCareXXXX TOOK ALMOST A MONTH AFTER RECEIPT OF THE FLOOD INSURANCE INVOICE FROM MY NEW CARRIER, TO PAY IT. Per XXXX XXXX letter, On XX/XX/XXXX, LoanCare received the signed application from XXXX XXXX and acknowledged the standard 30-day waiting period. Further, it says LoanCare disbursed {$1200.00} from your escrow account to pay for this policy on XX/XX/XXXX and the payment was received by XXXX XXXX on XX/XX/XXXX. I do not dispute any of the facts or dates in her letter and agree that I was without insurance for 21 days. However, what I want XXXX and LoanCare to understand is that I was without insurance for 21 days because LoanCare/XXXX did not pay the invoice on time. XXXX deducted from my escrow account {$430.00} for insufficient coverage charges for 21 days, even though it was through their negligence in not paying the invoice that insurance could not start on XX/XX/XXXX as originally anticipated ( there is a 30-day standard waiting period as already stated ). The cost of 21 days of insurance coverage should only have been {$74.00} ( my annual premium is $ XXXX days ). Therefore, I am disputing the additional {$360.00} I was charged ( {$430.00} {$74.00} = {$360.00} ). Yes, I acknowledge that there was a lapse in coverage, but it was caused because LoanCare/XXXX failed to pay the carriers invoice until almost 30 days after receipt of the signed paperwork from the insurance company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20854
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I was approved for the Homeowner Assistance fund of Florida to make my mortgage payments for XXXX XXXX I have had problems with the mortgage company applying the mortgage payments to my account. At one point, a representative by the Name of XXXX XXXX assisted me in rectifying the mortgage account, but now the same issues are happing to my account again with payments not being applied ( XXXX and XXXX XXXX XXXX ) and I am getting letters from the mortgage company about late payment.. I have called XXXX XXXX several times time over the past two weeks without any response for assistance with rectifying this mortgage payment matter with any return phone call. XXXX 's payment has not posted as of yet and the last time this happened, I had to make the mortgage payment on the last day of the month in XXXX XXXX XXXX with money I did not have and it took over 30 days to resolve for Loancare to locate the payment by HAF, refund me and apply the payment properly. This can not happen again. Thank you
Company Response:
State: FL
Zip: 34986
Submitted Via: Web
Date Sent: 2022-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Loan was sold and LoanCare became servicer in XX/XX/XXXX. I had completed a loan modification with XXXX mortgage prior to transfer of loan. Initially LoanCare claimed not to have received my modification papers. After LoanCare claimed they were unable to obtain information from XXXX I bypassed LoanCare and got copies of executed docs from XXXX myself and sent to LoanCare. Next LoanCare sent us new papers to sign that increased our rate. After much time I finally was able to show we had already completed the process with XXXX and our rate was already locked in. LoanCare has still NOT updated our records and fixed our account after 11 months. We are receiving statements saying we are over {$12000.00} past due and no payments have been received since XXXX. We have made payments for every month this year XXXX. Continuous calling, talking to various supervisors etc. has not affected an update and correction of our account. Calls are never returned even after being told we would be contacted. Its been 11 months with an enormous about of time spent to no avail.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 46203
Submitted Via: Web
Date Sent: 2022-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A