Date Received: 2020-10-20
Issue: Trouble using the card
Subissue: Problem using the card to withdraw money from an ATM
Consumer Complaint: I filed a dispute for XXXX for not receiving my refund for XXXX and for XXXX from the XXXX XXXX XXXX atm withdrawal not receiving my refund or cash withdrawal and Im not getting any help from the dispute department
Company Response:
State: MA
Zip: 01702
Submitted Via: Web
Date Sent: 2020-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-18
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: My card was lost/stolen around XX/XX/2020. I reported it to key bank and requested that my card be closed and a new one sent since this was the preferred method of payment for my unemployment insurance. However It has been over six months now and after multiple times contacting the company listed above they had only just closed my card down within the last few months well after a huge portion of my benefits have been spent by someone other than myself and it's now well into the XXXX dollar margin of loss that I have now been taken for and they have not been able to get back to me one time with an answer or resolution to the issue not have they even attempted to contact me leaving it to me to be the only side of our agreements that has followed through and continued attempting to reach out to them in hopes that we may solve this issue in a civilized manner. I now find it most difficult to get in contact with this company there for I am now reaching out to a third party in hopes that I may have some assistance in getting the issue at hand resolved so that I may finally be able to receive the benefits that are not only owed to me but that are most definitely needed and very much the difference between life or death with the importance of these funds when it comes to my living situation and honestly how much I've been deprived due to the lack of these funds!!! Thank you for taking time out of your day to read this and hopefully there will be immediate action taken so that I may be able to continue my life as close to what it was like prior to the mishaps of losing my income In the first place! Have a great day and I look forward to hearing from you as soon as possible.
Company Response:
State: WA
Zip: 982XX
Submitted Via: Web
Date Sent: 2020-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-17
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Key Bamk has not returned {$450.00} in 6 months.
Company Response:
State: CA
Zip: 92395
Submitted Via: Web
Date Sent: 2020-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-16
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: I had a co-op apartment mortgage ( taken XX/XX/XXXX ) with XXXX XXXX on a unit in XXXX, NY XXXX. It was paid off when I moved and sold the property in XXXX XXXX. My credit report is still generating UCC documents showing this loan under Financing Statement # XXXX ; I need paperwork to be filed to show the discharge of this mortgage. ( Common sense would tell you that nobody keeps a 9+ % mortgage OR continues paying a mortgage after its 30 year term. ) XXXX was at XXXX XXXX of XXXX, XXXX, NY XXXX, but the company and its XXXX XXXX XXXX. Servicer were sold by the FDIC as receiver ( attorney XXXX XXXX XXXX ) to Key Corp of XXXX, NY in XXXX. Key Corp. in turn merged with XXXX XXXX XXXX XXXX, OH, leaving me unsure where to start.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-16
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: XX/XX/2020 : Opened checking account with {$50.00} at Key Bank online on XX/XX/2020 XX/XX/2020 : Transferred {$500.00} into the account via ACH XX/XX/2020 : Transferred two {$100.00} out of the account via XXXX for a total of {$200.00} to an account that I own because I was unable to transfer {$500.00} which is what Key Bank states is the daily limit XX/XX/2020 : Transferred {$350.00} out of the account via XXXX to an account that I own XX/XX/2020 : Key Bank deposits {$200.00} into my account for opening a new account and directly depositing {$500.00}. The account balance is {$200.00}.
XX/XX/2020 : Key Bank restricts access to my online banking account, which means I have to go visit the branch to gain access to my account. I know this because Key Bank restricted access to my spouse 's account at Key Bank claiming the money deposited to his account did not come from an account in his name which is untrue because it came from a joint account that lists both our names as co-owners.
XX/XX/2020 : Key Bank mails a letter stating that 1 ) my account is being closed claiming my account " is not in accordance with Key 's Deposit Account Agreement. '' 2 ) they will send the remaining balance of {$200.00} 3 ) " may furnish negative information to a consumer reporting agency regarding your account, including, but not limited to, information that your account was closed. '' According to my receiving bank account statement, my transfers of {$100.00}, {$100.00}, and {$350.00} have been withdrawn from my account and is not deposited this money back into my account before closing my account.
XX/XX/2020 : My spouse and I visited the branch and spoke to a XXXX XXXX XXXX, Licensed Relationship Manager. XXXX XXXX called Key Bank support while we waited for at least 30 minutes before he gave up and said he would follow up with us the next morning. He did not and has not contacted us since.
XX/XX/2020 : I receive the letter Key Bank sent on XX/XX/2020 terminating my account.
XX/XX/2020 : Key Bank XXXX support sends me three saying the XXXX transfers ( {$350.00}, {$100.00}, {$100.00} XXXX could not be deposited and that the payment was cancelled. XXXX send me three emails for the three XXXX transfers saying " We tried to process your payment to
Company Response:
State: OH
Zip: 43054
Submitted Via: Web
Date Sent: 2020-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-15
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: On XX/XX/20, I couldn't use my Key Bank Key2Benefits card for a debit transaction I had to use credit. I then tried logging onto my account to no avail, I was locked out. After numerous attempts of calling my bank and being placed on hold for over an hour I was able to speak with a representative I had to ask about recent transactions, as I was still locked out of my account, there was a {$500.00} transaction that I did not authorize so she cancelled my card and ordered me a new one, expedited overnight for {$12.00} ( that didn't show up for 4 days ), She started a fraud claim and issued me a number. I called again on Monday XX/XX/20, to check the status of the claim I was on hold for over an hour then transferred to the fraud department and placed on hold for over an hour and finally spoke to a rep. she couldn't find the original claim so she started a new one. Today is XX/XX/20, I have yet to hear from my bank nor have I seen my funds.
Company Response:
State: WA
Zip: 985XX
Submitted Via: Web
Date Sent: 2020-10-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-15
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I am a long time customer of Key Bank and have always had my savings linked to my overdraft protection. The manager of the branch kept telling me I needed a card but I never authorized or activated it. They sent me a card and I still have it never activated as I have {$100000.00} in my savings which has been linked to my account for 25 years. In XX/XX/XXXX, the bank without my permission or authority activated the card and disconnected the link between my savings and checking account. I only found out by the at least 5 phone calls a day I receive every day from the banks collection department. The branch manager where this error occurred refuses to address the inappropriate phone calls even though the bank error is under a bank internal investigation. The banks error is causing chaos with my good credit rating and the phone calls are bordering on harassment as no one at bank will take responsibility. I have over {$300000.00} in Key Bank and this was their error. No customer service skills. I am concerned that others have experienced the same problem a s the issue seems systemic.
Company Response:
State: NY
Zip: 125XX
Submitted Via: Web
Date Sent: 2020-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-15
Issue: Problem getting a card or closing an account
Subissue: Trouble getting a working replacement card
Consumer Complaint: I receive UI benefits from New York. My exsiting card was closed because Key banks fraud department said there would be a new one issued. This has been on going since XX/XX/2020, today is XX/XX/2020 and I have yet to receive a replacement card.
Company Response:
State: NM
Zip: 87110
Submitted Via: Web
Date Sent: 2020-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-15
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: On XX/XX/2020 at approximately XXXX at XXXX XXXX XXXX XXXX located at XXXX XXXX XXXX XXXX XXXX XXXX indiana XXXXI used thier XXXX atm machine terminal # XXXX. I put my card into the mechine and requested {$400.00} asked me if I accept the {$3.00} terminal fee and I said yes. The atm then approved the transaction at this time I put my card in my wallet and drop my phone on the floor havent tooken the money out the atm machine yet .At as I go to get the money the atm door shuts and takes the money and it goes back into the machine .I put my card back into the atm and tried to make another transaction to see if my money got stuck or what was goin on and it declined my transaction this time and saying I only had a Ballance of {$2.00}. I requested to talk to store manager and she told me I have to contact the number on the atm ( XXXX ) I contacted XXXX and they told me the atm machine has a security feature that I'f you don't take the money out withen 10 seconds it goes back in .XXXX also stated that the money did go back in and I did not receive it and I have to file a dispute with my bank or card company. I have called the XXXX number XXXX and also the web sight. I have tried to call 13 times .watch time I call I am on the phone for over 2 and half hours and every time I get hung up on after waiting 2 to 3 hours on hold and never getting a response .I have lost my job due to not being able to pay my child 's daycare because the {$400.00} was taken from me. Please help..
Company Response:
State: IN
Zip: 46516
Submitted Via: Web
Date Sent: 2020-10-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have 2 equity lines of credit with Keybank. 1 is for my business and the other was on a home that I owned. I went into the bank and asked to withdraw {$50000.00} from my business equity line. Keybank ( XXXX XXXX CT ) mistakenly took the monies from my home equity line. Several days later the house is sold and I am informed by my attorney of the mistake. The staff at XXXX XXXX CT transfers the funds to my business line and tells me all fees will be waived. The house is sold. Keybank didn't close the HELOC. They are billing me for the fees and interest that occurred. I have called several times to correct the issue and it has not need resolved as of today XX/XX/20. I have difficulty reaching XXXX the person at the branch who is supposedly handling the issue. I was told today by the branch manager that he is working to resolve the issue, but the technology at the bank is giving him errors. I need the issue resolved before it affects my credit. I have been made several promises that it is being worked and will be resolved quickly, but that has been the same answer for 2 months.
Company Response:
State: NC
Zip: 28117
Submitted Via: Web
Date Sent: 2020-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A