Date Received: 2020-10-06
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I got my XXXX Report on XX/XX/XXXX and 5 fraud charges are on it that do no belong to me and there are some co signers on some..I XXXX XX/XX/XXXX {$6500.00} KeyBank Home Equity XX/XX/XXXX {$150000.00} XXXX XXXX CC {$3500.00} XXXX CC {$10000.00} XXXX XXXX CC {$8900.00}
Company Response:
State: NY
Zip: 11704
Submitted Via: Web
Date Sent: 2020-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-05
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Ides deposits here but i ndver get my money for reported frauds. I have never seen key respond to complaint.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-05
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: KEY BANK has locked my unemployment card over a XXXX charge that i verified and i have called numerous times being put on hold for hours at a time ( and this is not a exaggeration ) and if i do get through they just pick up the phone and hang up after being on hold for hours. i cant access my money for food for bills for gas nothing and i have called 20 times or more and waited on hold ANO ONE EVER GETS ON THE PHONE with NO ONE TO TURN TO TO REPORT THEM AT THE COMPANY.i am at my witts end i have no access to money for NOTHING. these people should be fined or shut down for there bad behavior and down right disregard for there customers and holding peoples money XXXX. with no remedy or way to resolve the problem.
Company Response:
State: NV
Zip: 89002
Submitted Via: Web
Date Sent: 2020-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a check using app and received notice that my funds would be available the next day so I schedule a payment for the next day. When I checked the status of my deposit the next day the check was hit with an 8 day additional hold. My scheduled payment went through and put my account in the negative. I reviewed my account on the latest scheduled day and without any explanation the money was still not available. The manager of the branch and the corporate help line have offered no explanation as to why my funds are still unavailable or when they will clear.
Company Response:
State: OR
Zip: 972XX
Submitted Via: Web
Date Sent: 2020-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-02
Issue: Problem getting a card or closing an account
Subissue: Trouble getting a working replacement card
Consumer Complaint: i ordered a replacment card and have yet to recieve it i ordered it two months ago
Company Response:
State: WA
Zip: 98312
Submitted Via: Web
Date Sent: 2020-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-01
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Key Bank is greeting online customers with a pop up screen that says, " Review Your Contact Information. '' Nestled at the bottom is a check box that says " I agree to the wireless express consent provision. '' If you do not check that box, you can not complete and clear the screen. You can choose " remind me later, '' but it is unclear if it will be required at some later point. The bank has essentially snuck a new contract provision into the info update screen and is asking all users to sign it. If this is legal, it is disingenuous and none of these contracts should be upheld. I do not consent to this new provision, and I fear I will soon lose access to online banking because of it.
Company Response:
State: NY
Zip: 14226
Submitted Via: Web
Date Sent: 2020-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-28
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: A fraudulent transaction was performed on my card from a XXXX, Texas IP address. I live in Indiana. I immediately reached out to the merchant and the bank to file a dispute. I was informed this morning by KeyBenefits, after waiting on hold for 2.5 hours, that I would have to wait 15 days or more to have the funds returned to me. For someone who is unemployed through no fault of my own ( COVID ) and needs to feed their family. Its frustrating and unacceptable. This hacker removed almost {$300.00} from my benefit card.
Company Response:
State: IN
Zip: 46410
Submitted Via: Web
Date Sent: 2020-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-26
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: Key bank froze my account for a purchase I made of XXXX XXXX Its been a week of me calling, messaging and emailing and I've gotten no help I've spoke to a supervisor who told me to just cross my fingers that I don't get disconnected agian. It takes 1 hour 45 min to get to a live person then they transferr me and within 40 min the line disconnects This has happened 15 different times. I don't know what to do. I want my money transferred out of key bank and put into my other bank. I don't see how this is legal to. Hold someone's money and offer no help. Please help me
Company Response:
State: NY
Zip: 11784
Submitted Via: Web
Date Sent: 2020-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-24
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I currently have a HELOC with Key Bank that closed roughly 90 days ago. They knew I was refinancing my first mortgage at the same time and closed the HELOC in advance anyway. I knew I needed to pay them an additional fee when my the refinance of my first closed to cover the cost of the new subordination, but I was okay with the fee at that time being told that was possible. I Key the fee roughly 4-5 weeks ago, and my lender is now ignoring me. Key sent me a letter saying they no longer want to be in the business and want me to either cut my availability or pay off the loan. Seriously ; 90 days later. My income is substantial and multiples of my loan. My income has not changed, and my first mortgage is refinancing from a 30 to a 15 with over a 1 % reduction in interest as well. I have a top tier interest rate and spend almost 15 years in XXXX XXXX XXXX XXXX with a top 2 bank. Key 's mortgage position is better, and they have now taken a large amount from me initially for the loan plus another subordination fee. Key won't even call my cell back. They are now impacting my potential to maintain a low-interest rate and causing significant potential hardship. I have received 1 email from my loan officer she is basically saying she can't help and it's above her. I responded that I am at a minimum entitled to my fees back ( especially my subordination fee which was declined ), and in 2 weeks nothing back from them. This is not an acceptable practice, and I truly believe based on my years of industry experience my lender and Key knew the entire time. They all collected their money, the lender was likely paid a fee and I am the one out.
Company Response:
State: OH
Zip: 45140
Submitted Via: Web
Date Sent: 2020-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-23
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: Fraudulent use of Debit Card ( Master Card ) issued by KeyCorp XXXX XXXX XXXX XXXX XXXX XXXX SD XXXX ), that was used for deposit of state unemployment ( West Virginia ) funds. Fraud cash transfers of {$500.00} on XX/XX/2020, {$500.00} on XX/XX/2020, and fraudulent use of card to pay a wireless telephone charge of {$64.00} on XX/XX/2020. I advised the issuing bank ( Key Corp ) of the fraud on XXXX They canceled the card on that date and issued a replacement. I reported the fraudulent charges to Key Corp 's Fraud/Security department on XX/XX/2020. Key Corp 's Fraud/Security department said it could not stop the fraudulent payment of {$64.00} for the wireless telephone payment being made since the funds had not yet been paid ( scheduled for XX/XX/2020 ) but had been scheduled/deducted from my debit card already. Key Corp 's security department said they would investigate, but no case number was assigned nor has any resolution to the problem been achieved.
Company Response:
State: WV
Zip: 254XX
Submitted Via: Web
Date Sent: 2020-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A