KEYCORP


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"Products" offered by KEYCORP with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Pawn loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - I do not know
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Private student loan debt
Debt or credit management - Credit repair services
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Payday loan, title loan, or personal loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Gift or merchant card
Prepaid card - Government benefit card
Prepaid card - Government benefit payment card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 7808564

Date Received: 2023-11-06

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: Key Bank said that they can not transfer the money to the correct account, because XXXX has to file a dispute first

Company Response:

State: CT

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-11-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7806892

Date Received: 2023-11-06

Issue: Credit limit changed

Subissue:

Consumer Complaint: I have an open line of credit at Keybank which was opened in XX/XX/XXXX. Keybank blocked by online banking and access to the line of credit in XX/XX/XXXX with no explanation. I have tried to get an explanation from Keybank since with no success. I have been making regular payments on the line of credit by visiting a KeyBank branch. I haven't violated any terms of credit line.

Company Response:

State: WA

Zip: 98125

Submitted Via: Web

Date Sent: 2023-11-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7796328

Date Received: 2023-11-03

Issue: Closing an account

Subissue: Company closed your account

Consumer Complaint: attached is a full explanation of the events leading to Key bank closing my account

Company Response:

State: NY

Zip: 12533

Submitted Via: Web

Date Sent: 2023-11-03

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7793099

Date Received: 2023-11-03

Issue: Closing an account

Subissue: Can't close your account

Consumer Complaint: Key bank closed my business checking account for unauthorized use and transactions from my personal accounts and business and written numerous letters x emails about the transaction dispute and requesting total refund balance and account open due protected laws of the consumer

Company Response:

State: PA

Zip: 19154

Submitted Via: Web

Date Sent: 2023-11-03

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7791386

Date Received: 2023-11-02

Issue: Problem with a lender or other company charging your account

Subissue: Transaction was not authorized

Consumer Complaint: I picked up a prepaid rental car from XXXX XXXX XXXX on XX/XX/2023, in XXXX, South Carolina. At the time of pick up, I upgraded my car choice and agreed to the increased total amount of {$100.00} and was told that XXXX would put a {$250.00} hold on my debit card. I dropped off the car on XXXX XXXX in XXXX XXXX South Carolina . I was told by the XXXX customer service agent that the {$250.00} hold could remain on the account for 3 business days after dropping off. I was charged the {$100.00} rental fee for my upgrade on XX/XX/2023. I contacted XXXX Billing on XX/XX/2023, to inquire about the {$250.00} still being held. They said it would be released no later than Tuesday, XX/XX/XXXX. I contacted my banking institution and asked if they could remove the hold. The agent said if XXXX called them directly then maybe they could work something out. On Wednesday, XX/XX/2023, I saw that the hold was still in place. I went to my bank ( Key Bank ) and the branch manager filed a dispute and then told me there was nothing else to do unless XXXX calls them directly. I contacted XXXX again and was told by a billing agent that they can not make outgoing calls. I provided him a fax number and am now still waiting for my funds to be released. Today is XX/XX/2023 and XXXX has been holding these funds for 13 days. If Key Bank is capable of releasing the hold then why can't they just release it? This is my money and my banking institution should be protecting me.

Company Response:

State: CO

Zip: 80234

Submitted Via: Web

Date Sent: 2023-11-02

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7790331

Date Received: 2023-11-03

Issue: Closing on a mortgage

Subissue: Fees or costs after closing

Consumer Complaint: - I chose Key Bank as my mortgage lender to close on a house in New Jersey in XXXX of XXXX. I paid them {$550.00} for an appraisal fee, {$590.00} application fee and numerous other miscellaneous charges prior to closing and/or in XX/XX/XXXX. It was discovered at the closing table that the property I was buying had an additional lot and that lot was located in a different town. So now I had to pay additional taxes on top of my township taxes to a completely different town. That is something that should have been discovered prior to the closing table. - Key Bank stated that my escrow payment per month was going to be approximately {$1000.00} ; however it was later determined that my actual payment should have been {$1200.00} ( {$1300.00} if you include the other towns taxes discovered at closing table ). This gross miscalculation was caused by Key Bank using the estimated taxes from the house that I was moving from and not using the estimated taxes for the house that I moving too. This was admitted in writing by Key Bank and completely dismissed by multiple representatives when I tried to bring up the situation on the phone. So Key Banks estimation of my taxes was so far off that it caused me to have a {$4700.00} shortage as of XX/XX/XXXX and I had only lived in the house for a year. The estimated taxes that Key Bank calculated would not have even satisfied XXXX taxes ( XXXX years prior to me ) in my new house. So my mortgage payment as a whole went up over {$740.00} per month and again this was all within a one year span. To sum it up, I was already going to be short on my yearly taxes {$260.00} each month from my very first payment in XXXX of XXXX. - Through all the hours/days/weeks on the phone with Key Bank, all the emails back forth with the escrow department, I found out that Key Bank did not pay my 4th quarter taxes in XXXX. I had a tax lien put against me and it went out for tax sale. I was never notified of any such thing until I discovered it in XXXX of XXXX by calling my XXXX XXXX XXXX. I had a tax lien put against me because Key Bank failed to pay my XXXX quarter taxes in XXXX and they never even had the decently to contact me about it. Therefore, they pulled tax payments XXXX of XXXX, XXXX of XXXX and XXXX of XXXX which depleted my escrow account ( one of them being to satisfy the taxes for the lien ). On top of that, I had to spend hours on the phone to determine if I was assessed any fees, penalties, damage to my credit, etc because I had a tax lien put against me and was never notified. I was told by Key Bank that they incurred the cost of all the fees/penalties ; however, after everything that has happened to me recently with them, I take that with a grain of salt. - I have contacted Key Bank no less than 30 times since I received my XX/XX/XXXX statement which showed the significant increase in my mortgage payment. Just to reiterate, I bought my house in XX/XX/XXXX and I did not find out any of this until I received my XX/XX/XXXX statement. Key Bank has taken no accountability for their actions, I have been dragged through the mud on the phone with them, talking to the escrow department, escalation teams, their corporate office and I havent been compensated one cent for this debacle. I paid them thousands of dollars for their due diligence prior to closing, at closing and since closing. I feel that if you pay a company for a service and they do not perform that service properly, you should be reimbursed or compensated for their egregious errors and negligence.

Company Response:

State: NJ

Zip: 080XX

Submitted Via: Web

Date Sent: 2023-11-03

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7788085

Date Received: 2023-11-01

Issue: Managing an account

Subissue: Problem accessing account

Consumer Complaint: On XX/XX/2023 I tried to log into my online savings account ending in XXXX with Laurel Road Bank and discovered that my account was locked. When I called to find out why I was told because of suspicious activity. I asked what and they told me they didn't have that informaton at the time. It took a few days, but finally they responded that there had been attempts to access the account from multiple locations that weren't our home and that there also were deposits that came from unknown sources. I explained that I was on vacation in different locations in XXXX when the log in attempts were made. We eventually determined that the so called unknown sources for the deposits were in fact made from my home computer by my husband from the same bank that was used to transfer the funds to originally set up the account. We were asked to submit proof of all of this and completed this task by around XX/XX/XXXX or XXXX. Laurel Road acknowledged that they had all the information needed for thier fraud department and I was told the account should be released in a few days. We now have been told that the account should be unlocked in a few days XXXX or more times and still our money is being held XXXX. They have approximately {$23000.00} of our money and we can't pay our bills until the money is released. They don't seem to know why the process is taking so long since they have everything they need to clear our account, it just isn't happening. In addition to all of our issues, we keep receiving promises that people will call us back and that never happens.

Company Response:

State: IL

Zip: 60491

Submitted Via: Web

Date Sent: 2023-11-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7787608

Date Received: 2023-11-01

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: On XX/XX/23 I funded the account with $ XXXX from XXXXXXXX XXXX Soon after that, I learned that I can have a balance of $ XXXX per account due to beneficiaries. I transferred $ XXXX to XXXX. And then a second $ XXXX. Those went through. An attempt to do the next one, my account was blocked. That was about XXXX. Account remains blocked despite many calls to explain the transfers were made by me and nothing suspicious is going on. I since received the letter penned by Key Bank with their phone number. A call to that number gets you being told that you need to talk to XXXX XXXX I am greatly concerned about my money as a XXXX search shows MANY people in this exact situation. Open account, then a week or so later, blocked from account. I am unable to even get into my account to gain account numbers and exact dates. The dates above are from the transfers in to XXXX.

Company Response:

State: CA

Zip: 92065

Submitted Via: Web

Date Sent: 2023-11-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7786558

Date Received: 2023-11-01

Issue: Managing an account

Subissue: Funds not handled or disbursed as instructed

Consumer Complaint: On XX/XX/XXXX I went to key bank on XXXX XXXX XXXX XXXX in XXXX I was greeted by a teller name XXXX XXXX who told me I can not deposit this check in my account its a XXXXXXXX XXXX XXXX check address to me and the auto body shop which the auto body shop signed and stamped the check and endorsed it to me so she threaten me talking about she will call FDIC I told her go ahead its a legit check. So I left the bank and went to another branch XXXX XXXX and XXXX XXXX away and deposit the check with no problem on XXXX XXXX half of the check cleared i went back down to the XXXX XXXX branch and tryed to with draw the fund and I was greeted with the same lady XXXX who told me I can not take the money out my account I so then proceeded to call customer service who told me the funds are available for me to withdraw I told her the lady at the branch does not want to give me my funds so I went to another branch once again in new XXXX who gave me the funds with no problem and told me the remaining of the check will not clear til XX/XX/XXXX I said okay. I proceeded a payment to my XXXX XXXXXXXX XXXX XXXX with my money that I had left in my account that was available which was XXXX after my withdraw of XXXX. The money was taken out my account on XX/XX/XXXX some how the teller XXXX cancel my XXXX XXXX payment the money was put bank into my bank account and she flagged my account and its restricted. Now I contacted XXXX XXXX and told them that my account is restricted with the fund in it to pay the auto body shop XXXX XXXX claims her name is XXXX was on the line with me when we called the bank together they told her they dont want to hear what she has to say and hung up on us so XXXX XXXX agent forward me documents supporting the check so I can take to the bank I went to the bank on XXXX XXXX a notarized affidavit that the bank has gave me with all the documents that verify the check from XXXX XXXX that agent XXXX gave me. My account is still restricted and they dont want to give me my funds which are available now and saying it under investigation what are u investigating when XXXX XXXX submitted proof of the check and its showing cashed on XXXX XXXX end and hall are hood the fund in my restricted account.the form I showed her is not irises when I returned it back to the bank

Company Response:

State: NY

Zip: 10029

Submitted Via: Web

Date Sent: 2023-11-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7784851

Date Received: 2023-11-02

Issue: Closing an account

Subissue: Funds not received from closed account

Consumer Complaint: Please refer all my complaints about Keybank. I have a checking and savings bank account with Laurel road bank. It's Keybank. I have my salary direct deposit in this account. Since XXXX XX/XX/2023 I am not able to access this account. Whenever i tried to login I am getting this message : This is the message I am getting Your Online Banking account is restricted. To verify your identity and gain access, please call us at XXXXXXXX XXXX XXXX XXXXXXXX. that i need to call the bank. As per the message, I was told to call the bank which i did on XXXX XX/XX/2023 and was on the phone for around XXXX minutes. Reasons provided : 1. One of the check was returned back. 2. There was a direct deposit from my husband into this account. I provided my clarification and they said that they will add my spouse as a joint owner for checking account and will unblock my account to access it and do any transactions. But even after 4 weeks - my access is not working. It's my salary account and all my savings are there. Laurel road bank is strictly an online bank so I can not go to some branch to do these transactions. During 3rd week of XX/XX/2023, I got one letter from Keybank that they are closing my account and going to negatively impact my credit profile. Please see the attached letters. Not only this unfair and unreasonable bank held my money for weeks but now closing my account. I have no idea whether my employer paid me accurately or not? It's almost 4 weeks- neither I can access my account nor keybank is closing my account and send my balance to me by check. My online access is not working and it has been complained in the past. It seems in this bank - nobody talks to anybody and nobody is aware what's going on. Left hand doesn't know what right hand is doing? Since last two days ( XXXX XX/XX/2023 and XXXX XX/XX/2023 ) -I have reached out to Laurel Road XXXX Keybank XXXX I am told that my account is restrictive. Well for how long? Either Laurel road - make my online access enabled OR close my account ( by sending all the amount by check to my address ). I got another email that Laurel Road - Keybank is sending me a debit card. During these two days - I talked to XXXX and XXXX. During my festival days ( Hindu festival ) - I am stuck with useless bank which is not letting me access my account. I don't want any follow-up. Laurel Road - Keybank just close my account and send me all the money via check. Also send me all the statement so that I can check that I got my cash back as well as interest. I don't want to deal with Laurel Road XXXX Keybank any more in my life. I have two bank account with Laurel Road - Keybank. Checking ending in XXXX and saving ending in XXXX

Company Response:

State: TX

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-11-02

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.