Date Received: 2023-11-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XXXX XXXX I was scammed out of {$6000.00} by an individual posing as a key bank employee. I had to have the account frozen due to the compromise and opened on a new account on XX/XX/2023. I questioned several times about how outstanding transactions such as direct deposits checks or anything associated with the old account. I was assured that the account would be frozen but would remain open so that if this did occur they would basically intercept the transactions verify the validity and push said transactions thru to the new account. That didnt happen I was penalized for {$50.00} on a card that was attached to my bank account so th amount was declined and the penalty {$50.00}. I also had a landscaper have my check declined for {$150.00}. On XX/XX/XXXX, I received a letter from the bank advising me that due to fraudulent activity on the account they were closing the account on XX/XX/2023 the same day I reviewed the letter. It also stated that I should reach update any direct deposits asap. I receive my social security thru direct deposit and had already contacted them to update my account info for my direct deposit. Now today I am received a notice from social security verify that I had updated the information but also to advise that I should keep the account that keybank closed without my knowledge or at least in a timely fashion. This is causing further financial distress because social security has advised it may take 1-2 months to change were they send payment. Key bank has not taken any responsibility or accountability for their contributions to causing me further harm financially and mentally
Company Response:
State: PA
Zip: 15235
Submitted Via: Web
Date Sent: 2023-11-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-15
Issue: Credit limit changed
Subissue:
Consumer Complaint: XX/XX/XXXX Consumer Finance Protection Bureau XXXX XXXX XXXX Washington, DC XXXX [ PARAGRAPH BREAK ] On or about XX/XX/XXXX, I reported to the Federal Reserve and your office ( see Case number : XXXX ) Key Banks XXXX discrimination and disparate treatment of me during the application process for their Preferred Line of Credit product. Although Key Bank reversed its denial and approved my preferred line of credit application after your offices intervention into the matter, Key Bank is now harassing ( and bullying ) me to apply recurring charges to the same line of credit account and has even been retaliating and punishing me for my periodic usage of the same line of credit account by damaging my otherwise strong credit reporting history and reputation. [ PARAGRAPH BREAK ] Key Bank has been damaging my otherwise strong credit reporting history and reputation first by refusing to report the preferred line of credit account ( which Ive had for over 7 years now ) to XXXX credit bureau ( or XXXX ). And because I am carrying a balance on accounts outside of Key Bank, Key Banks failure to report the preferred line of credit account to XXXX has had the effect of doubling my credit utilization score to a whopping 66 % because my {$25000.00} credit limit from Key Banks preferred line of credit account is not being factored into my credit utilization score. Had Key Bank reported the line of credit account to XXXX, my credit utilization would be under 30 % which most lenders consider to be an acceptable credit utilization score. Key Banks refusal to report my preferred line of credit account to XXXX is also retaliatory and is penalizing me for carrying balances ( and doing more business with ) other banks and financial institutions, which is my prerogative. [ PARAGRAPH BREAK ] Then last week, Key Bank unjustifiably reduced my preferred line of credit limit by a whopping {$8000.00} which will, in turn, drastically increase my credit utilization scores on my XXXX and XXXX credit reports starting next month. KeyBank gave bogus reasons for the credit line reduction such as my periodic use of the preferred line of credit account, the balances Im carrying ( and the business Im doing ) at other banks and financial institutions, and a single 30-day missed payment that occurred over 5 years ago on a non-Key Bank account despite the fact that I have a stellar payment history and never missed a payment on my preferred line of credit account with Key Bank XXXX [ PARAGRAPH BREAK ] To date, Ive contacted KeyBank customer service numerous times who was not helpful at all and did not refer me to the correct department that can address and stop Key Banks discriminatory, harassing, and retaliatory lending practices. [ PARAGRAPH BREAK ] To be clear, Key Banks preferred line of credit account is a personal line of credit account that Key Bank is forcing me to use as a credit card which typically does have recurring use requirements. But unlike a credit card, my preferred line of credit account does NOT have a debit or credit card attached to it which would allow me to set up recurring payments with third-party creditors or merchants. Moreover, my Key Bank preferred line of credit account is NOT a checking account ( it is classified as a revolving loan account at Key Bank ), which means I also can not set up recurring ACH or bill payments from the preferred line of credit account. Key Bank is now setting my preferred line of credit account up for complete closure, which will have a devastating effect on my strong credit reporting histories at XXXX and XXXX credit bureaus.
Company Response:
State: NY
Zip: 10301
Submitted Via: Web
Date Sent: 2023-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: My ex-wife is a joint holder of this checking account. This account was not set-up with overdraft protection. It has always been my understanding that a checking account without overdraft protection, could not become more than a few cents overdrawn. On XX/XX/XXXX, after the account had already been overdrawn, KeyBank allowed the other account holder to make a withdrawal of {$4700.00}, which left the account some {$3500.00} overdrawn. This was a checking account not a credit account, and the cash withdrawl transaction should have been declined. I called and spoke to an agent who said they would file my complaint. I did not hear anything back. A week later I filled out the KeyBank online complaint form, and still have not heard anything. The withdrawal putting the account in negative needs to be reversed.
Company Response:
State: OH
Zip: 44118
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Credit monitoring or identity theft protection services
Subissue: Billing dispute for services
Consumer Complaint: I checked my email and credit report there are fraud. I did not submit any credit loans or business credit loans. I've made a report to identifytheft.gov to make these amends.
Company Response:
State: PA
Zip: 18951
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: A representative from Keyword bank said that I could withdraw my profits by way of an ATM card. They required a fee which was sent. However, they stated that it would be another XXXX dollars and this past XXXX, there was another XXXX dollars added. I asked the SEC if Keyword bank was legit and they said that it was not a registered bank.
Company Response:
State: CA
Zip: 93933
Submitted Via: Web
Date Sent: 2023-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: 39 fraudulent checks cashed on my account. My bank ( Key Bank ) wont refund the checks, and receiving bank apparently wont return the stolen money. Reported one day after the last check was deposited, two weeks from the first one. Why wont the receiving bank return stolen funds when reported in a timely manner? Are they really allowed to keep stolen funds?
Company Response:
State: OH
Zip: 43026
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Company did finally response and part of the response claims " Please be advised our records reflect the official bank check was provided free of charge. '' Unfortunately this is NOT true. We were charged an {$8.00} processing fee by XXXX XXXX bank employees. We paid in cash and received no receipt for the {$8.00} fee.
Company Response:
State: OH
Zip: 44133
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: XXXX ACCT : XXXX XXXX XXXX I opened an account with XXXX, which turned out to be a HUGE mistake, a XXXX XXXX ago. I had a garnishment about to reach my old acct and wanted to remove the money quickly. I couldn't link a bank to XXXX to do wire transfers so I deposited XXXX checks for XXXX and XXXX. Immediately I had the deposits held for XXXX days. No big deal for a few days because I didn't have a debit card and just needed to move the money to new acct. The XXXX cleared. The XXXX did not because I couldn't keep waiting for XXXX to extend holds wk to wk to wk. I was locked out of my acct with the XXXX still in it. I was told I was a " fraud '' and I had to talk to the fraud department. This is my money in the acct. My deposits. From my own account elsewhere! I talked to fraud, explained things and they still told me I had to physically go to branch and sign a bunch of affidavits and statements like I had committed crime... with MY money! I will not do that and if my money in the acct isn't accessible within XXXX days, I will sue XXXX over XXXX. Trust me. I've sued for less. I will report them to the XXXX and anything else I can think of. After being accused a fraud with my own money I won't be doing business with XXXX and I won't be going into a branch. The money needs to be returned immediately. XXXX needs to unlock access so I can transfer the Money out. I'm not messing around with this anymore.
Company Response:
State: UT
Zip: 84010
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-13
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I switched to key bank because my employer used them for our HSA accounts and I wanted all my money in one bank. BIG MISTAKE!!!! I had turned on the overdraft consent not realizing what it would do. I litterally could not maintain a balance in my account. It wouldn't matter if I overdrew my account XXXX XXXX or XXXX XXXX I was charged a fee. I was told as long as I deposited money into by account by XXXX XXXX I would not be charged fees, that was a lie. I deposited thru XXXX XXXX around XXXX XXXX, the same day. The next day I woke up mortified to discover I was overdrawn XXXX XXXX! I attempted to turn off the overdraft consent without any luck. I called customer service crying. They weren't able to provide me a reason for the fees and provided XXXX assistance in turning off the consent. I tried for a week and a half to get it turned off. However I was charged XXXX overdraft fees within that time. I was unable to keep up with their insane charges. It seemed like the more money I put in the more fees they charged. I have been charged a total of XXXX fees and have only had my account open for about a month. I banked with XXXX XXXX for several years and never had a single overdraft fee. I have spent hours on the phone trying get this resolved with no luck. All they do is tell me the same thing and tell me I have to wait for their special team to call me. Mean while my account continues to be charged fees. This bank has terrible customer service and their overdraft fees are excessive!!!!
Company Response:
State: WA
Zip: 982XX
Submitted Via: Web
Date Sent: 2023-11-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-12
Issue: Repossession
Subissue: Company communicating payment assistance or payment extension options
Consumer Complaint: I had a very low and manageable car payment with Key Bank. I paid it over the phone each month without incident. Then in summer 2022, I called in to pay. After I received notice that payment wasnt received. I tried called to pay again via phone. The same result. This happened once again. Finally the company admitted the person taking the payment had made a mistake with the account numbers all these times. However, it was too late to do anything except pay the entire balance of the loan. It is documented that they made errors with the account numbers. I never had {$6000.00} which is the balance of loan. They repossessed my car. My credit is ruined over a {$260.00} car payment and a clerical error. I desperately tried to get any other resolution from Key Bank but no help.
Company Response:
State: MA
Zip: 01854
Submitted Via: Web
Date Sent: 2023-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A